The Clermont London, Charing Cross
4-star hotel · City of Westminster, London
Long Weekend score
Good2 serious reports in 260 reviews: bed bugs or bites (2)
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 67% of London hotels
- 89% of guest comments are praise
- 92% of guest photos show no damage
How this score is made
- Rated higher than 67% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 89% of guest comments are praise. 584 praise, 69 complain. Counts for 30% of the score.
- 92% of guest photos show no damage. 55 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $376 a nighttypical for two, before tax · from $209
- 1 min walkto Charing Cross (Exit 3) station
- 260 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 14 min walk to Big Ben1.1 km by road
- A station within walking distanceCharing Cross (Exit 3) is 21 m away
- Staff175 praise · 9 complain
- Location173 praise · 0 complain
- Breakfast80 praise · 6 complain
Against
- On a main road: Strand44 m from the building
- Quiet at night12 complain · 12 praise
- Room condition9 complain · 5 praise
- Value6 complain · 3 praise
What guests reported
What guests say
260 reviews from the last 2 years. Most praised: staff (175 guests). Weakest: quiet at night, where 12 of the 24 who mention it complain.
Location1730Strength
Fantastic hotel in the middle of everything
Google, July 2026, rated 5/5 by this guest
The Clermont at Charing Cross is a great (although expensive) hotel with an outstanding location.
Booking network, June 2026, rated 10/10 by this guest
Food300Strength
The Hotel is very nice, the restaurant serves very delicious food and the service is very friendly and customer-focused (served by Jusu and Erfu).
Tripadvisor, September 2026, rated 5/5 by this guest
Rooms were very tidy, and the food from the restaurant was excellent.
Tripadvisor, September 2026, rated 5/5 by this guest
Staff1759Strength
The reception staff were excellent; although they didn't speak Spanish, they made a great effort to communicate with us.
Google, July 2026, rated 4/5 by this guest
Staff were very friendly and professional.
Booking network, June 2026, rated 10/10 by this guest
USB sockets not working, 220V sockets not working, one of the staff member at the reception desk didnt want to open toilet for guest at the ground floor (?!)
Booking network, August 2026, rated 8/10 by this guest
Breakfast806Strength
We always enjoyed our breakfasts there, in large part due to Fethi.
Tripadvisor, September 2026, rated 5/5 by this guest
The breakfast service was excellent.
Booking network, July 2026, rated 6/10 by this guest
There being such a long line for breakfast is a bit unforgivable as payment has been made in advance.
Booking network, August 2026, rated 8/10 by this guest
Cleanliness5610Mostly good
Very comfortable bed, quiet and clean room, very friendly and helpful staff.
Google, June 2026, rated 5/5 by this guest
The hotel is beautiful, clean, and has all the amenities.
Tripadvisor, September 2026, rated 5/5 by this guest
We did discover some half eaten food in packets in the drawer left by a previous guest
Booking network, August 2026, rated 8/10 by this guest
Beds143Mostly good
This was fabulous thir wasint one thing I cud fault on this hotel location , staff, spotless, food, breakfast, beds , even bedding an towels , shower, tv , smell unbelievable hotel and by everything also train station nxt door and marks Spencer food this is definitely one best hotels in London we…
Booking network, August 2026, rated 10/10 by this guest
Had trouble opening luggage and able to walk around.
Google, July 2026, rated 4/5 by this guest
The pillows were a little uncomfortable and hard for me and the room was a little cramped but amazingly decorated and the food was delicious.
Booking network, September 2026, rated 10/10 by this guest
Room size2910Mostly good
The room was a good size.
Booking network, July 2026, rated 9/10 by this guest
The room was spacious and full of amenities and hospitality has been fantastic at all times.
Tripadvisor, August 2026, rated 5/5 by this guest
My rating isn't even based on the hotel rooms, since they were kind of small.
Google, August 2026, rated 5/5 by this guest
Views74Mostly good
Our 6th floor room on The Strand had a great view towards the National Gallery.
Booking network, August 2026, rated 10/10 by this guest
Great staff, best location over the station and amazing service and view
Booking network, June 2026, rated 10/10 by this guest
Our room had the netting across the windows, and the construction next door was distraction.
Booking network, August 2026, rated 8/10 by this guest
Quiet at night1212Split
The noise from the street below is loud, but the beds are so comfy you sleep through!
Booking network, August 2026, rated 10/10 by this guest
In the middle of one night, I was woken up by someone who was yelling on the street for at least 20 min.
Booking network, June 2026, rated 9/10 by this guest
until you realize you’re on top of a nightclub that plays loud music with heavy base past 12 on a Wednesday night.
Google, July 2026, rated 3/5 by this guest
Room condition59Weak spot
The hotel is a quaint old building with modern facilities, and is rt next to the Underground and the Thames.
Tripadvisor, September 2026, rated 5/5 by this guest
Rooms are a little tried but the staff was very helpful.
Google, July 2026, rated 4/5 by this guest
Place very run down staff fab!
Booking network, June 2026, rated 6/10 by this guest
Value36Weak spot
Helpful staff, great location
Booking network, June 2026, rated 8/10 by this guest
Great location - Good value
Booking network, June 2026, rated 10/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,587 Google ratings
Problems guests raised
Raised most: building work during the stay, in 7 of 260 reviews.
Building work during the stay7 of 2601 in 37 reviews
The construction going on outside
Booking network, August 2026, rated 9/10 by this guest
However, on this visit there was some work going on in the street from early in the morning of our second day and we were not told about this.
Booking network, July 2026, rated 9/10 by this guest
Problems in the bathroom5 of 2601 in 52 reviews
Shower did not work on our last morning
Booking network, July 2026, rated 8/10 by this guest
The bath plug didn’t work properly so it filled up when having a shower.
Booking network, June 2026, rated 10/10 by this guest
Unexpected charges and refunds3 of 2601 in 87 reviews
Charging us when we arrived for water!
Booking network, June 2026, rated 8/10 by this guest
The restaurant tried charging for items not delivered to the table and then tried to argue they had when they definitely hadn't, After a mild disagreement they admitted that they actually had made a mistake.Room was spotless but slightly on the dated side.
Booking network, August 2026, rated 8/10 by this guest
A booking not honoured3 of 2601 in 87 reviews
Having my room down graded was a huge disappointment.
Booking network, August 2026, rated 5/10 by this guest
Serious reports
2 in 260 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites2 of 260 reviews
We found bedbugs in the room, they then moved us to another room, which was much smaller and the bathroom was outdated.
Google, August 2026, rated 1/5 by this guest
There's bed bug in our room and we've got multiple bug bites.
Booking network, July 2026, rated 5/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
5 of the 60 guest photos we checked show damage or dirt (8%).
Guest photos showing damage or dirt5 of 608%
Of 60 guest photos, 5 show damage or dirt: building work in 4 and litter or dirty water in 1. Of the hotel's own 40, 1 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (5), bar (1), bathtub (1), event space (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$376 is a typical night, from 301 dates checked in the coming year.
Weekends cost 11% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $278Dearest month: Sep 2027, $528
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$323
- traveluro.com$351
- deals.goseek.com$352
- deals.dealbase.com$352
- deals.etrip.net$352
- Vio.com$353
- prestigia.com$354
- trivago.deals$355
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Charing Cross (Exit 3) station is 21 m away by road, about 1 minute on foot. There are 22 bars or clubs within 200 metres.
- Nearest station: Charing Cross (Exit 3)1 min walk21 m by road
- Nearest shop: Whistlestop1 min walk44 m by road
- Nearest main road: Strand44 m
- Big Ben14 min walk1.1 km by road
- The British Museum20 min walk1.5 km by road
- Buckingham Palace24 min walk1.8 km by road
- Tower Bridge4.0 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
9 room types, from 19 to 34 m².
- Classic Double Room19 m²Sleeps 2Bathtub
- Deluxe Double Room21 m²Sleeps 2
- Deluxe Twin Room23 m²Sleeps 2
- Deluxe King Room24 m²Sleeps 2
- Superior King Room28 m²Sleeps 3Bathtub
- Superior Room28 m²Sleeps 31 King bed + 1 Sofa bed
The other 3 room types
- Deluxe Family Room32 m²Sleeps 41 Twin bed + 1 super-king bed + 1 Sofa bedBathtub
- Studio34 m²Sleeps 41 super-king bedBathtub
- Studio Suite34 m²Sleeps 41 King bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.7 out of 10. 67% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
Tripadvisor rates it 96 out of 100 and Booking network rates it 87. Booking network only takes reviews from people who booked and stayed, while Tripadvisor takes them from anyone.
If value matters to you
Here, 6 of the 9 guests who mention value complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
260 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 896 most recent reviews from Google, Tripadvisor and the Booking network. 260 of them describe a stay in the last 2 years and are the ones counted here; the rest were 148 older, 114 in other languages, 334 with a score but no words and 40 about the restaurant rather than a stay.
- The hotel replied to 197 of its 200 newest Google reviews.
- 24 in every 100 reviews thank a staff member by name.
- 10 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.