The Londoner
5-star hotel · City of Westminster, London
Long Weekend score
StrongNo serious reports. in 286 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 83% of London hotels
- 87% of guest comments are praise
- 90% of guest photos show no damage
How this score is made
- Rated higher than 83% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 87% of guest comments are praise. 601 praise, 93 complain. Counts for 30% of the score.
- 90% of guest photos show no damage. 54 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $526 a nighttypical for two, before tax · from $405
- 4 min walkto Leicester Square station
- 286 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceLeicester Square is 279 m away
- Staff189 praise · 18 complain
- Location164 praise · 1 complain
- Food45 praise · 5 complain
- Pool21 praise · 2 complain
Against
- Room size26 complain · 11 praise
- Unexpected charges and refunds14 of 286 guests
- Expensive food and drinks12 of 286 guests
What guests reported
What guests say
286 reviews from the last 2 years. Most praised: staff (189 guests). Weakest: room size, where 26 of the 37 who mention it complain.
Beds160Strength
Great location, very friendly staff, bed was comfortable.
Booking network, June 2026, rated 10/10 by this guest
super comfortable room with comfy bed.
Booking network, July 2026, rated 9/10 by this guest
Location1641Strength
Wonderful hotel in a great location!
Booking network, August 2026, rated 6/10 by this guest
Location and service top notch
Tripadvisor, July 2026, rated 5/5 by this guest
Room condition191Strength
Really nice modern rooms with great shower.
Google, September 2026, rated 5/5 by this guest
Exellent location..new.,fresh.,stylish.,exceptional room design..
Booking network, September 2026, rated 10/10 by this guest
Staff18918Strength
Best hotel I have stayed out had rooms with ceiling hoists to enable disabled wheelchair, not only security the room was beautiful and the best I have stayed at, really lovely staff make everyone feel important.
Tripadvisor, June 2026, rated 5/5 by this guest
Very nice and friendly stuff!
Google, September 2026, rated 5/5 by this guest
Staff, not attentive to our questions (apart from the concierge) was over charged in the spa, £27 for a glass of small pineapple jucie
Booking network, July 2026, rated 8/10 by this guest
Pool212Strength
The pool and spa area were even better than the pictures.
Google, April 2026, rated 5/5 by this guest
Pool, food and drinks fantastic.
Booking network, September 2026, rated 10/10 by this guest
The pool was a little cold for my liking, but the sauna/steam room made up for that.
Google, May 2026, rated 5/5 by this guest
Food455Strength
The food is made fresh to your request and baked daily.
Google, June 2026, rated 5/5 by this guest
The food is always prepared well but don’t expect American portions!
Google, October 2026, rated 5/5 by this guest
I didn’t think the food at the restaurant was that great.
Booking network, June 2026, rated 10/10 by this guest
Views162Strength
Lovely view of London from roof top cocktail bar .
Google, August 2026, rated 5/5 by this guest
The Londoner felt like a proper five-star stay from the room alone: great view, excellent toiletries, good shower accessories, and bottled water refreshed in the room without having to ask.
Tripadvisor, June 2026, rated 5/5 by this guest
Cleanliness458Mostly good
Very clean, with an excellent breakfast.
Booking network, August 2026, rated 10/10 by this guest
Spotless clean and exceptionally good location
Booking network, April 2026, rated 10/10 by this guest
The room was dusty and old and stained
Booking network, April 2026, rated 2/10 by this guest
Quiet at night194Mostly good
Rooms were well sealed from the outside noise and bustle of Leicester Square
Google, September 2026, rated 5/5 by this guest
Quiet and very comfortable bedding.
Tripadvisor, August 2026, rated 5/5 by this guest
We didn’t like the dim lighting in the bathroom, the fully automated (and noisy) loo, and the dark interior of the public spaces.
Tripadvisor, August 2026, rated 4/5 by this guest
Breakfast4416Mostly good
The breakfast was plentiful and delicious.
Google, June 2026, rated 5/5 by this guest
Great choice of breakfast options, beautifully displayed and replenished frequently.
Booking network, May 2026, rated 10/10 by this guest
My only small improvement would be to provide more gluten free products at breakfast
Booking network, September 2026, rated 10/10 by this guest
Value1210Split
High price for small room.
Google, May 2026, rated 3/5 by this guest
Loved everything about it.
Booking network, May 2026, rated 10/10 by this guest
Best 5 star hotel in london for the price and value.
Google, August 2026, rated 5/5 by this guest
Room size1126Weak spot
Our room was a bit too small for 2 people.
Google, October 2026, rated 5/5 by this guest
Rooms were really small and breakfast area can get really busy and cramped
Booking network, September 2026, rated 8/10 by this guest
Small rooms but worth if you can get a good deal.
Google, September 2026, rated 5/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,433 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 14 of 286 reviews.
Unexpected charges and refunds14 of 2861 in 20 reviews
The additional accommodation service charge was a surprise - especially considering the cost of the room
Booking network, June 2026, rated 10/10 by this guest
They don’t refund you security deposit and they add on a bunch of fees.
Booking network, August 2026, rated 1/10 by this guest
Expensive food and drinks12 of 2861 in 24 reviews
We paid £22.00 for a chicken salad!
Tripadvisor, June 2026, rated 4/5 by this guest
Food was delicious at the roof top bar, expensive but what do you expect when visiting such a high class hotel.
Google, June 2026, rated 5/5 by this guest
Complaints the hotel left unresolved11 of 2861 in 26 reviews
We informed the management and nothing!
Google, August 2026, rated 1/5 by this guest
When complaining and writing very kindly I received a very lazy response arguing it is an eco friendly scent- but I didn’t feel I was taken seriously
Booking network, August 2026, rated 6/10 by this guest
Problems in the bathroom7 of 2861 in 41 reviews
Room very cramped, water leaked out of the shower into bathroom floor even with the door shut and sealed.
Booking network, September 2026, rated 9/10 by this guest
The commode leaks and there is always standing water.
Google, June 2026, rated 4/5 by this guest
Something broken in the room5 of 2861 in 57 reviews
Minor issue with key cards not working well.
Booking network, May 2026, rated 9/10 by this guest
Room key would not open the second floor patio doors.
Booking network, May 2026, rated 7/10 by this guest
A slow check-in5 of 2861 in 57 reviews
Embarrassing check-in process.
Booking network, June 2026, rated 5/10 by this guest
we waited in the lobby for over 45 minutes because our room wasn’t ready, mind you our check-in time was 3PM and we arrived at 9PM
Google, July 2026, rated 1/5 by this guest
Serious reports
None found in 286 reviews.
Photos, checked
6 of the 60 guest photos we checked show damage or dirt (10%).
Guest photos showing damage or dirt6 of 6010%
Of 60 guest photos, 6 show damage or dirt: stains in 2, building work in 2, peeling paint or cracks in 1 and litter or dirty water in 1. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: swimming pool (2), spa (1), gym (1), restaurant (3), bar (11), event space (3).
Price, place and rooms
Price
$526 is a typical night, from 302 dates checked in the coming year.
Weekends cost 5% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $424Dearest month: Sep 2027, $689
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$704
- stayforlong.co.uk$798
- deals.etrip.net$799
- Vio.com$800
- billabook.com$817
- skyscanner.net$839
- h-en.reserving.com$903
- loveholidays.com$929
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Leicester Square station is 279 m away by road, about 4 minutes on foot. There are 19 bars or clubs within 200 metres.
- Nearest shop: Japan Centre2 min walk123 m by road
- Nearest main road: Charing Cross Road140 m
- Nearest station: Leicester Square4 min walk279 m by road
- Big Ben17 min walk1.2 km by road
- The British Museum17 min walk1.3 km by road
- Buckingham Palace23 min walk1.7 km by road
- Tower Bridge4.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
12 room types, from 23 to 200 m².
- King Room23 m²Sleeps 2
- King Room The Londoner Platinum23 m²Sleeps 2
- Deluxe King City View Room24 m²Sleeps 2A view, going by the room's name
- Deluxe King Room The Londoner Platinum24 m²Sleeps 2
- Deluxe City View The Londoner Platinum24 m²Sleeps 21 Queen bedA view, going by the room's name
- Deluxe King Room24 m²Sleeps 2
The other 6 room types
- Junior Suite29 m²Sleeps 21 Queen bed
- Corner Suite36 m²Sleeps 21 Queen bed
- Capital Suite67 m²Sleeps 21 Queen bed
- Signature Room119 m²Sleeps 21 King bed
- Signature Suite119 m²Sleeps 21 Queen bed
- Tower Penthouse Suite200 m²Sleeps 41 Queen bed + 1 Queen bedBathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.1 out of 10. 83% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
If room size matters to you
Here, 26 of the 37 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
286 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 860 most recent reviews from Google, Tripadvisor and the Booking network. 286 of them describe a stay in the last 2 years and are the ones counted here; the rest were 124 older, 70 in other languages, 368 with a score but no words and 12 about the restaurant rather than a stay.
- The hotel replied to 189 of its 200 newest Google reviews.
- 16 in every 100 reviews thank a staff member by name.
- 21 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.