Citadines Trafalgar Square London
4-star hotel · City of Westminster, London
Long Weekend score
Mixed5 serious reports in 295 reviews: a physical hazard (5)
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 46% of London hotels
- 73% of guest comments are praise
- 83% of guest photos show no damage
How this score is made
- Rated higher than 46% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 73% of guest comments are praise. 533 praise, 195 complain. Counts for 30% of the score.
- 83% of guest photos show no damage. 50 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $286 a nighttypical for two, before tax · from $153
- 3 min walkto Charing Cross station
- 295 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 12 min walk to Big Ben895 m by road
- A station within walking distanceCharing Cross is 257 m away
- Location253 praise · 1 complain
Against
- On a main road: Northumberland Avenue26 m from the building
- Guest photos show wear and dirt10 of the 60 photos guests took, and 0 of the hotel's 27
- Room condition45 complain · 4 praise
- Value27 complain · 21 praise
- Quiet at night22 complain · 14 praise
What guests reported
What guests say
295 reviews from the last 2 years. Most praised: location (253 guests). Weakest: room condition, where 45 of the 49 who mention it complain.
Location2531Strength
Location was very close to Trafalgar Square, Theatres and 30 to 40min walk to major sites, shopping areas restaurants everywhere, 10min walk to Covent Garden
Booking network, August 2026, rated 10/10 by this guest
Great location and comfortable stay.
Booking network, March 2026, rated 8/10 by this guest
Staff9924Mostly good
The staff is very accommodating.
Google, January 2026, rated 5/5 by this guest
Great stay they made me so welcome.
Tripadvisor, January 2026, rated 5/5 by this guest
Unfriendly non English speaking reception staff, an awful very low pressure shower and a noisy room with such a loud air con unit.
Tripadvisor, August 2026, rated 3/5 by this guest
Room size4412Mostly good
However rooms are spacious.
Booking network, July 2026, rated 5/10 by this guest
Actually we had more space and comfort
Booking network, May 2026, rated 10/10 by this guest
room was on the small side
Booking network, June 2026, rated 8/10 by this guest
Cleanliness5825Mostly good
Clean and well equipped accommodation
Booking network, May 2026, rated 9/10 by this guest
A bit outdated but nice and clean nonetheless!
Booking network, April 2026, rated 10/10 by this guest
The room was dirty feeling, very old and worn, very noisy air con, old bathroom, noisy road.
Booking network, April 2026, rated 6/10 by this guest
Beds2119Split
Pull out bed in lounge was not very comfortable
Booking network, June 2026, rated 8/10 by this guest
The sofa bed very uncomfortable hardly slept
Booking network, March 2026, rated 7/10 by this guest
Old and bad pillows and the internal view, not like the pictures on your website.
Booking network, June 2026, rated 6/10 by this guest
Breakfast1920Split
The worst breakfast I have ever experienced, truly awful - dry, old reheated food?
Google, February 2026, rated 3/5 by this guest
Location and stuff were great but breakfast was very poor and lighting in rooms were bad
Booking network, August 2026, rated 6/10 by this guest
The staff are rude, the breakfast is terrible and the rooms are basic and dirty.
Tripadvisor, February 2026, rated 2/5 by this guest
Value2127Split
The rooms were basic and I feel we paid more than what it was worth.
Booking network, August 2026, rated 7/10 by this guest
Room too small for the price.
Booking network, July 2026, rated 6/10 by this guest
Scruffy and not very clean, expensive
Booking network, July 2026, rated 7/10 by this guest
Quiet at night1422Weak spot
Terrible sound proofing - we could hear all the laughing and screaming when a bunch of party goers came back at 3 am.
Booking network, July 2026, rated 8/10 by this guest
I understand that they can't change the outdoor noise level, but most of the disturbing noise comes from within the hotel.
Google, December 2025, rated 3/5 by this guest
Bathtub / shower very high to step into, could be a problem for some people.
Booking network, August 2026, rated 6/10 by this guest
Room condition445Weak spot
It is old and could do with a refresh.
Booking network, April 2026, rated 8/10 by this guest
Great location, good enough value, needs investment
Booking network, August 2026, rated 6/10 by this guest
the bathroom was rather "tired", defo could have done with either a deep clean and/or refurb.
Booking network, April 2026, rated 7/10 by this guest
Too few mentions to judge: views, food and pool.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,362 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 20 of 295 reviews.
Problems in the bathroom20 of 2951 in 15 reviews
Only down side shower was under powered
Booking network, June 2026, rated 9/10 by this guest
In my room the sinks in the kitchen and bathroom were slow to drain and the water pressure in the shower was not great.
Booking network, May 2026, rated 9/10 by this guest
Not as shown or booked10 of 2951 in 30 reviews
The rooms dont look at all like the pictures on the web.
Google, May 2026, rated 3/5 by this guest
Not much at all , false expectations advertised
Booking network, July 2026, rated 3/10 by this guest
Complaints the hotel left unresolved10 of 2951 in 30 reviews
The toilet did not flush and they were unable to fix it during our stay so we had a room with no working toilet at an expensive rate
Booking network, July 2026, rated 5/10 by this guest
Despite having staff come to our room to address it, the unit remained inefficient, leaving the room hot and uncomfortable at night.
Google, June 2026, rated 3/5 by this guest
Something broken in the room10 of 2951 in 30 reviews
There was a microwave with a grill but it didn’t seem to work.
Booking network, May 2026, rated 8/10 by this guest
Slightly grubby and protruding springs in sofa bed
Booking network, March 2026, rated 8/10 by this guest
The lift9 of 2951 in 33 reviews
Elevators are often busy in mornings and the wait can be long
Booking network, August 2026, rated 5/10 by this guest
Only 1 lift worked so you had to wait ages at certain times of the day.
Booking network, June 2026, rated 8/10 by this guest
Unexpected charges and refunds7 of 2951 in 42 reviews
I didn’t know cleaning was not included for less than 5 nights.
Booking network, September 2026, rated 10/10 by this guest
House keeping is chargeable
Booking network, August 2026, rated 9/10 by this guest
Serious reports
5 in 295 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard5 of 295 reviews
The lift was faulty and as I left it closed on me as I exited causing an injury.
Booking network, August 2026, rated 3/10 by this guest
Broken glass is a serious safety hazard and could cause severe injury if swallowed.
Tripadvisor, August 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
10 of the 60 guest photos we checked show damage or dirt (17%).
Guest photos showing damage or dirt10 of 6017%
Of 60 guest photos, 10 show damage or dirt: mould or damp in 3, stains in 2, peeling paint or cracks in 2 and broken fittings in 1, and some photos show more than one. Of the hotel's own 27, 0 do.
What it advertises, against the photos
Guests’ photos confirm: bathtub (5).
The hotel says it has no spa or gym.
Price, place and rooms
Price
$286 is a typical night, from 302 dates checked in the coming year.
Weekends cost 9% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $208Dearest month: Jun 2027, $368
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$249
- Vio.com$273
- deals.etrip.net$273
- deals.goseek.com$275
- deals.dealbase.com$281
- skyscanner.net$285
- stayforlong.co.uk$316
- Booking.com$321
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Charing Cross station is 257 m away by road, about 3 minutes on foot. There are 18 bars or clubs within 200 metres.
- Nearest main road: Northumberland Avenue26 m
- Nearest shop: Jumbo3 min walk199 m by road
- Nearest station: Charing Cross3 min walk257 m by road
- Big Ben12 min walk895 m by road
- The British Museum21 min walk1.6 km by road
- Buckingham Palace23 min walk1.7 km by road
- Tower Bridge4.0 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
3 room types, from 25 to 70 m².
- Studio25 m²Sleeps 22 Twin bed + 1 Queen bedBathtub in its photos
- One-Bedroom Apartment39 m²Sleeps 4Bathtub in its photos
- Two-Bedroom Apartment70 m²Sleeps 6Bathtub in its photos
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. 46% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
47 Google reviewers ticked "Quiet", yet 22 guests complain about noise, and Northumberland Avenue runs 26 m away.
If room condition matters to you
Here, 45 of the 49 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
295 reviews counted · 87 photos checked · updated 10 October 2026
- We collected this hotel's 888 most recent reviews from Google, Tripadvisor and the Booking network. 295 of them describe a stay in the last 2 years and are the ones counted here; the rest were 162 older, 138 in other languages, 290 with a score but no words and 3 about the restaurant rather than a stay.
- The hotel replied to 200 of its 200 newest Google reviews.
- 3 in every 100 reviews thank a staff member by name.
- 5 reviews mention a free upgrade, a cake or a gift.
- We looked at 87 photos: the first 27 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.