The Z Hotel Piccadilly
4-star hotel · City of Westminster, London
Long Weekend score
Good5 serious reports in 300 reviews: bed bugs or bites (5)
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 78% of London hotels
- 73% of guest comments are praise
- 88% of guest photos show no damage
How this score is made
- Rated higher than 78% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 73% of guest comments are praise. 536 praise, 200 complain. Counts for 30% of the score.
- 88% of guest photos show no damage. 53 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $204 a nighttypical for two, before tax · from $76
- 4 min walkto Piccadilly Circus station
- 300 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distancePiccadilly Circus is 273 m away
- Location221 praise · 0 complain
- Staff130 praise · 7 complain
- Cleanliness87 praise · 15 complain
Against
- On a main road: Haymarket51 m from the building
- Room size114 complain · 2 praise
- Quiet at night19 complain · 11 praise
- Heating and air conditioning28 of 300 guests
- Problems in the bathroom25 of 300 guests
What guests reported
What guests say
300 reviews from the last 2 years. Most praised: location (221 guests). Weakest: room size, where 114 of the 116 who mention it complain.
Location2210Strength
The location is absolutely perfect for exploring the city.
Google, February 2026, rated 5/5 by this guest
Perfect location, friendly staff and reasonable (for London!) rates.
Tripadvisor, January 2026, rated 5/5 by this guest
Staff1307Strength
The staff are excellent and very helpful.
Booking network, June 2026, rated 5/10 by this guest
Pleasant staff any problems they acted on the problem straight away .
Booking network, June 2026, rated 9/10 by this guest
One female member of staff at reception in particular was really unhelpful and needs retrained in customer service.
Booking network, September 2026, rated 6/10 by this guest
Cleanliness8715Strength
Clean, central location with everything you need for a one-night stay.
Booking network, June 2026, rated 7/10 by this guest
The room was very small but clean.
Booking network, July 2026, rated 2/10 by this guest
The room wasn’t totally clean.
Booking network, August 2026, rated 8/10 by this guest
Food92Mostly good
Nice bar reasonably priced cocktails.
Google, September 2026, rated 5/5 by this guest
The coffee and lunch were delicious.
Booking network, August 2026, rated 10/10 by this guest
Value4410Mostly good
I had to book last min due to a missed flight and I could not believe I was getting a hotel in this location for that good a price!
Google, April 2026, rated 5/5 by this guest
Room exceptionally well priced.
Booking network, August 2026, rated 9/10 by this guest
Expensive for small room in basement
Booking network, August 2026, rated 10/10 by this guest
Beds1514Split
Room size very small, glass sliding door to bathroom jambed and was very hard to open and close, bed touches 3 walls and was very hard.
Booking network, June 2026, rated 5/10 by this guest
The pillows were incredibly flimsy and hard to sleep on comfortably.
Booking network, September 2026, rated 9/10 by this guest
Only down side was the mattress was like sleeping on a sheet of steel.
Booking network, August 2026, rated 8/10 by this guest
Breakfast1011Split
Disappointed with breakfast, only hot options were microwaved flatbreads or omelettes
Booking network, July 2026, rated 8/10 by this guest
Breakfast - don't pay for this, it's VERY basic.
Google, February 2026, rated 2/5 by this guest
Did not chose breakfast as previous not good
Booking network, July 2026, rated 6/10 by this guest
Room condition78Split
We used to stay here quite frequently before COVID and the rooms and bed doesn't look like they have been done up, or replaced since then.
Booking network, August 2026, rated 9/10 by this guest
Rooms, and bed were tiny and not in a good condition.
Booking network, July 2026, rated 5/10 by this guest
Needs a refurbishment, looks tired & dated.
Booking network, September 2026, rated 5/10 by this guest
Quiet at night1119Weak spot
I barely got any sleep due to hearing snoring from both rooms either side.
Google, January 2026, rated 4/5 by this guest
Hard bed, cranky, noisy AC, tv doesn’t have any streaming functionality etc.
Tripadvisor, June 2026, rated 1/5 by this guest
We could hear running water from the room above‘s shower and there was a flickering light in our air vent all night.
Booking network, August 2026, rated 9/10 by this guest
Room size2114Weak spot
Great location but far too small of a room.
Booking network, August 2026, rated 6/10 by this guest
We have a room for two a bit small but nice and very clean.
Booking network, July 2026, rated 8/10 by this guest
Spartan and small rooms but very comfortable and well designed:
Booking network, July 2026, rated 8/10 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,373 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 28 of 300 reviews.
Heating and air conditioning28 of 3001 in 11 reviews
The ac was great but was a heatwave and wish it could have been a bit colder again - having a window that doesn’t open means little air flow
Booking network, July 2026, rated 9/10 by this guest
Air con didn’t really work.
Booking network, June 2026, rated 5/10 by this guest
Problems in the bathroom25 of 3001 in 12 reviews
Can see into bathroom which is OK if your comfortable with who you are staying with
Booking network, August 2026, rated 7/10 by this guest
But the rooms are seriously tiny, so two people sharing it would be very cramped and there is absolutely no privacy as the loo and shower are in a glass box right next to the bed.
Google, October 2026, rated 4/5 by this guest
Something broken in the room20 of 3001 in 15 reviews
The air con wasnt working in the 1st room i had
Booking network, June 2026, rated 8/10 by this guest
Water heater kettle was broken.
Booking network, August 2026, rated 9/10 by this guest
Complaints the hotel left unresolved12 of 3001 in 25 reviews
I complained to staff in morning but they were not bothered.
Booking network, June 2026, rated 3/10 by this guest
I stayed for four days and even though I asked at reception, the room wasn't cleaned even once.
Google, June 2026, rated 4/5 by this guest
Unexpected charges and refunds8 of 3001 in 38 reviews
Be ware of the rates, they will do whatever they can to charge you on top of their services.
Google, July 2026, rated 2/5 by this guest
Refund denied, but the icing on the callous cake was the email asking for my ETA despite them having written confirmation that my husband had had a stroke and I obviously could not leave him unattended.
Google, August 2026, rated 1/5 by this guest
Mould or damp7 of 3001 in 43 reviews
Obviously, there are no windows, giving you a true taste of the dungeons of old London: enough heat to make you sweat in your sleep and the authentic smell of dampness.
Google, October 2026, rated 2/5 by this guest
Also, my room at the underground floor had a mould smell due to its restrict ventilation.
Booking network, August 2026, rated 6/10 by this guest
Serious reports
5 in 300 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites5 of 300 reviews
During my stay in room 416, I suffered several bedbug bites and immediately reported it, providing photographic evidence.
Google, June 2026, rated 1/5 by this guest
Durante mi estancia en la habitación 416, sufrí varias picaduras de chinches y lo reporté inmediatamente, aportando pruebas fotográficas.
Booking network, June 2026, rated 2/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
7 of the 60 guest photos we checked show damage or dirt (12%).
Guest photos showing damage or dirt7 of 6012%
Of 60 guest photos, 7 show damage or dirt: stains in 5, mould or damp in 3, broken fittings in 1 and dirty surfaces in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: restaurant (5), bar (4).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$204 is a typical night, from 298 dates checked in the coming year.
Weekends cost 20% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $130Dearest month: Jun 2027, $292
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$263
- Vio.com$263
- deals.goseek.com$263
- deals.etrip.net$263
- Booking.com$272
- deals.dealbase.com$273
- Agoda$291
- expedia.co.uk$291
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Piccadilly Circus station is 273 m away by road, about 4 minutes on foot. There are 7 bars or clubs within 200 metres.
- Nearest main road: Haymarket51 m
- Nearest shop: Japan Centre2 min walk156 m by road
- Nearest station: Piccadilly Circus4 min walk273 m by road
- Big Ben17 min walk1.3 km by road
- The British Museum19 min walk1.4 km by road
- Buckingham Palace21 min walk1.6 km by road
- Tower Bridge4.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
8 room types, from 8 to 12 m².
- Single Room8 m²Sleeps 1
- Club Double Room9 m²Sleeps 2
- Double Room9 m²Sleeps 2
- Double Room without Window9 m²Sleeps 2
- Queen Room10 m²Sleeps 2
- Queen Room without Window10 m²Sleeps 2Bathtub in its photos
The other 2 room types
- Club Queen Room10 m²Sleeps 2
- Queen Room - Disability Access12 m²Sleeps 2
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 78% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
30 Google reviewers ticked "Quiet", yet 19 guests complain about noise, and Haymarket runs 51 m away.
If room size matters to you
Here, 114 of the 116 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
300 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 891 most recent reviews from Google, Tripadvisor and the Booking network. 300 of them describe a stay in the last 2 years and are the ones counted here; the rest were 102 older, 120 in other languages and 369 with a score but no words.
- The hotel replied to 0 of its 200 newest Google reviews.
- 2 in every 100 reviews thank a staff member by name.
- 5 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.