Thistle London Piccadilly Hotel
4-star hotel · City of Westminster, London
Long Weekend score
Mixed1 serious report in 295 reviews: someone fell ill
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 34% of London hotels
- 83% of guest comments are praise
- 90% of guest photos show no damage
How this score is made
- Rated higher than 34% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 83% of guest comments are praise. 634 praise, 126 complain. Counts for 30% of the score.
- 90% of guest photos show no damage. 54 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $291 a nighttypical for two, before tax · from $183
- 3 min walkto Piccadilly Circus station
- 295 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distancePiccadilly Circus is 214 m away
- Location209 praise · 0 complain
- Staff181 praise · 18 complain
- Beds31 praise · 3 complain
Against
- Value20 complain · 8 praise
- Room condition18 complain · 10 praise
- Heating and air conditioning28 of 295 guests
- Problems in the bathroom23 of 295 guests
- Something broken in the room22 of 295 guests
What guests reported
What guests say
295 reviews from the last 2 years. Most praised: location (209 guests). Weakest: value, where 20 of the 28 who mention it complain.
Location2090Strength
The hotel is in a fantastic location.
Booking network, August 2026, rated 10/10 by this guest
Great Hotel with an amazing location and Staff
Tripadvisor, August 2026, rated 5/5 by this guest
Staff18118Strength
In general a great place to stay and staff are nice.
Booking network, July 2026, rated 8/10 by this guest
The breakfast staff, Uda and Medina, welcome you with a smile, what a great way to start the day 😊
Tripadvisor, August 2026, rated 4/5 by this guest
Staff reticent to correct a very poor room.
Tripadvisor, June 2026, rated 2/5 by this guest
Beds313Strength
Super location, friendly staff, good sleeping comfort.
Tripadvisor, July 2026, rated 5/5 by this guest
We were three, and the sofa bed was not such comfortable firthe price of the room.
Booking network, June 2026, rated 8/10 by this guest
Bed was very uncomfortable and it was on wheels so when you sat on it, it moved constantly
Booking network, September 2026, rated 7/10 by this guest
Breakfast6512Mostly good
The breakfast was great and Medina was very kind and very friendly, her service is very good.
Booking network, June 2026, rated 10/10 by this guest
Super central, very clean and good breakfast.
Booking network, April 2026, rated 8/10 by this guest
The breakfast was a little sad.
Booking network, April 2026, rated 7/10 by this guest
Cleanliness6212Mostly good
Booked a standard room on 6th floor, very clean, quiet & comfy bed.
Booking network, March 2026, rated 9/10 by this guest
Very clean, comfortable rooms.
Booking network, July 2026, rated 10/10 by this guest
The only downside is the housekeeping in the room, which leaves a little to be desired.
Tripadvisor, August 2026, rated 5/5 by this guest
Room size3418Mostly good
A comfortable, spacious room.
Tripadvisor, June 2026, rated 5/5 by this guest
The room is quite spacious, and I recommend requesting a room with breakfast included.
Tripadvisor, June 2026, rated 5/5 by this guest
The hotel is located near Piccadilly Square in an excellent location near all the roofs, the room is not large but meets the needs, the hotel lobby is small, the breakfast is good but not rich, the staff is very friendly and serviceful
Tripadvisor, July 2026, rated 1/5 by this guest
Quiet at night3020Mostly good
Very calm and comfortable bed.
Tripadvisor, October 2026, rated 4/5 by this guest
The hotel was very quiet, we were on the 7th floor.
Booking network, March 2026, rated 10/10 by this guest
Slightly noisy during late evening but pretty much as expected given the hotel location.
Booking network, April 2026, rated 9/10 by this guest
Views45Split
The view was completely blocked by scaffold boards.
Tripadvisor, July 2026, rated 1/5 by this guest
Amazing views across the River Thames.
Booking network, August 2026, rated 10/10 by this guest
View was great great location stocked fridge.
Booking network, August 2026, rated 10/10 by this guest
Room condition1018Weak spot
For at least a 4 stars hotel price, I got a room with windows pointing at the wall a few meters away, old furniture and bathroom.
Tripadvisor, October 2026, rated 2/5 by this guest
In between Picadillg Circus and Leicester Square .Clean big rooms in a magnificent old hotel.
Tripadvisor, July 2026, rated 5/5 by this guest
The bathroom could use an upgrade.
Booking network, March 2026, rated 8/10 by this guest
Value820Weak spot
Expensive for general feel, probably as booked last minute?
Booking network, September 2026, rated 6/10 by this guest
Just another overpriced average London hotel with a dodgy bed.
Booking network, June 2026, rated 5/10 by this guest
Location was great but the hotel itself is not worth the price.
Tripadvisor, June 2026, rated 3/5 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,070 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 28 of 295 reviews.
Heating and air conditioning28 of 2951 in 11 reviews
Air conditioning was leaking through the roof and toilet blocked easy
Booking network, August 2026, rated 8/10 by this guest
Broken air conditioning during a heat wave hampered sleep experience
Tripadvisor, July 2026, rated 3/5 by this guest
Problems in the bathroom23 of 2951 in 13 reviews
No blackout curtains, light coming into the bedroom all night, between the doors of the wardrobe from the fridge, under the door, sink blocked, bed not stable at all, etc…..a nightmare basically.
Booking network, April 2026, rated 4/10 by this guest
There was a slight sewage smell in the bathroom and the windows didn’t open.
Booking network, March 2026, rated 10/10 by this guest
Something broken in the room22 of 2951 in 13 reviews
The spout of our sink was literally unattached from the rest of the sink.
Booking network, August 2026, rated 5/10 by this guest
The ac was broken in most of our rooms, and the fire alarm had a fire alarm and it was worde than a haunted house
Google, June 2026, rated 1/5 by this guest
Complaints the hotel left unresolved20 of 2951 in 15 reviews
When I told reception they said they’d send someone up but nobody bothered.
Booking network, April 2026, rated 3/10 by this guest
Such a shame the shower didn’t work properly even after we let them know.
Tripadvisor, August 2026, rated 4/5 by this guest
Building work during the stay20 of 2951 in 15 reviews
The fact that we had to keep curtains closed because of the scaffolding , at all of the windows in our room including the bathroom.
Booking network, September 2026, rated 3/10 by this guest
Busy renovating outside of building.
Booking network, August 2026, rated 6/10 by this guest
A booking not honoured11 of 2951 in 27 reviews
Had to move rooms due to awful smell in the bathroom.
Booking network, March 2026, rated 7/10 by this guest
The bed lol other than that very let down toilet was not working properly did report no show windows facing emergencies stair outside with loads pigeons and rats running around paid extra for upgrade felt like I got a down grade and the breakfast was not worth the money I used to love staying in a…
Booking network, May 2026, rated 3/10 by this guest
Serious reports
1 in 295 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill1 of 295 reviews
03 nights 21-24 June , AC in our room was not working properly (Heat Warning) because of this we could not sleep at night and also faced problems during the day, as a result our entire vacation was ruined , our room was heating & we face Heat induced diarrhea.
Tripadvisor, July 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
6 of the 60 guest photos we checked show damage or dirt (10%).
Guest photos showing damage or dirt6 of 6010%
Of 60 guest photos, 6 show damage or dirt: stains in 2, building work in 2, peeling paint or cracks in 1 and water leaks in 1. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (4).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$291 is a typical night, from 308 dates checked in the coming year.
Weekends cost 16% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $211Dearest month: Jun 2027, $392
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$286
- Vio.com$301
- deals.goseek.com$301
- deals.etrip.net$301
- deals.dealbase.com$301
- traveluro.com$306
- trivago.deals$310
- stayforlong.co.uk$312
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Piccadilly Circus station is 214 m away by road, about 3 minutes on foot. There are 24 bars or clubs within 200 metres.
- Nearest shop: Japan Centre1 min walk79 m by road
- Nearest main road: Haymarket109 m
- Nearest station: Piccadilly Circus3 min walk214 m by road
- The British Museum17 min walk1.3 km by road
- Big Ben18 min walk1.3 km by road
- Buckingham Palace23 min walk1.8 km by road
- Tower Bridge4.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
3 room types, from 19 to 33 m².
- Standard Double Room19 m²Sleeps 2Bathtub in its photos
- Deluxe King Room24 m²Sleeps 2
- Junior Suite33 m²Sleeps 31 super-king bed + 1 Sofa bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.9 out of 10. 34% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
27 Google reviewers ticked "Quiet", yet 20 guests complain about noise.
Tripadvisor rates it 88 out of 100 and Booking network rates it 79. Booking network only takes reviews from people who booked and stayed, while Tripadvisor takes them from anyone.
If value matters to you
Here, 20 of the 28 guests who mention value complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
295 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 897 most recent reviews from Google, Tripadvisor and the Booking network. 295 of them describe a stay in the last 2 years and are the ones counted here; the rest were 161 older, 130 in other languages, 306 with a score but no words and 5 about the restaurant rather than a stay.
- The hotel replied to 138 of its 200 newest Google reviews.
- 22 in every 100 reviews thank a staff member by name.
- 11 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.