Lancaster Gate Hotel
3-star hotel · City of Westminster, London
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 28% of London hotels
- 68% of guest comments are praise
- 87% of guest photos show no damage
How this score is made
- Rated higher than 28% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 68% of guest comments are praise. 475 praise, 220 complain. Counts for 30% of the score.
- 87% of guest photos show no damage. 52 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $186 a nighttypical for two, before tax · from $118
- 6 min walkto the nearest station
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 479 m away
- Location187 praise · 0 complain
Against
- Room condition51 complain · 19 praise
- Building work during the stay89 of 298 guests
- Room size38 complain · 15 praise
- Quiet at night30 complain · 23 praise
- Value23 complain · 21 praise
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: location (187 guests). Weakest: room condition, where 51 of the 70 who mention it complain.
Location1870Strength
It was close to Hyde park.
Booking network, June 2026, rated 7/10 by this guest
Easy to get there, close to amenities e.g.
Booking network, July 2026, rated 5/10 by this guest
Staff12624Mostly good
Was clean and staff was helpful and friendly.
Booking network, July 2026, rated 8/10 by this guest
Lovely reception staff, would like to especially mention Diane, who was so welcoming, helpful & just excellent.
Booking network, July 2026, rated 9/10 by this guest
I has a very unpleasant welcome from Beverly reception young lady, no uniform, just a t shirt, not respectful for the position of the hotel she is representing, very unpolite and with a language the can very easily observ lack of education and training for what the hotel brand represents.
Google, October 2026, rated 2/5 by this guest
Cleanliness5925Mostly good
Staff very helpful and friendly, room had everything you needed and clean, location lovely next to Kensington gardens and a short walk from paddington station.
Booking network, August 2026, rated 8/10 by this guest
The room was clean and tidy, the facilities great and breakfast brilliant.
Google, February 2026, rated 5/5 by this guest
The room had bad smell, although we changed it to another but the smell of mold was there, the room was not clean as much.
Booking network, July 2026, rated 2/10 by this guest
Beds1815Split
The bed was quite uncomfortable, there was a lot of noise due to work at the property .
Booking network, August 2026, rated 6/10 by this guest
The bed was too firm for me.
Booking network, September 2026, rated 8/10 by this guest
The mattress could be better
Booking network, June 2026, rated 8/10 by this guest
Value2123Split
it is a great location but for the price it was dates no drinks or anything as renovations going on.
Booking network, July 2026, rated 5/10 by this guest
Needed to be cheaper for what was available
Booking network, July 2026, rated 3/10 by this guest
The worst hotel you could visit and not worth the money they are advertising.
Booking network, June 2026, rated 1/10 by this guest
Quiet at night2330Split
The noisiest room we have ever stayed in, woken up just after 6 by staff talking then around 7 the workmen started banging around constantly
Booking network, July 2026, rated 1/10 by this guest
There's no phone, no refrigerator, no one to help with luggage, the rooms are very small, there's annoying noise in the room, the furniture is old, and there are no tissues or slippers.
Google, August 2026, rated 1/5 by this guest
At the moment salting work going on outside of hotel and our room was to the front so work started 7 30 was a little Noe early to be wake
Booking network, June 2026, rated 9/10 by this guest
Breakfast714Weak spot
£22:50 so I did not have it there.
Booking network, September 2026, rated 3/10 by this guest
Expensive drinks and breakfast hence did no use facilities.
Booking network, August 2026, rated 8/10 by this guest
Not many options in breakfast
Booking network, August 2026, rated 8/10 by this guest
Room size1538Weak spot
An expensive one night in a tiny room.
Booking network, July 2026, rated 3/10 by this guest
The rooms are small and the restaurant was closed sadly as they are renovating.
Tripadvisor, June 2026, rated 4/5 by this guest
The rooms were very small, the bathrooms were old, and the bed was right next to the bathroom.
Google, March 2026, rated 2/5 by this guest
Room condition1951Weak spot
Bathroom very poor - clean but extremely scruffy and falling apart.
Booking network, June 2026, rated 6/10 by this guest
A small, rustic hotel, clean but very worn.
Google, January 2026, rated 3/5 by this guest
Nice location but facilities needs updating
Booking network, July 2026, rated 7/10 by this guest
Too few mentions to judge: food and views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,527 Google ratings
Problems guests raised
Raised most: building work during the stay, in 89 of 298 reviews.
Building work during the stay89 of 2981 in 3 reviews
We were not advised of major construction work being undertaken, restaurant was closed, so no dinners of breakfasts, again not advised prior to arrival.
Booking network, August 2026, rated 7/10 by this guest
Location was good No facilities available because the hotel was being renovated.This was mentioned apparently but in very small print
Booking network, August 2026, rated 5/10 by this guest
A facility closed36 of 2981 in 8 reviews
They were refurbishing the hotel and there was no restaurant or bar at this time, but it was still a pleasant stay, Room's cleaned everyday.
Booking network, June 2026, rated 10/10 by this guest
Thought it was quite expensive especially as construction was being carried out and some facilities were not available.
Booking network, July 2026, rated 8/10 by this guest
Problems in the bathroom35 of 2981 in 9 reviews
The bathroom had a problem with the shower; it would be hot one minute and cold the next, and it wouldn't stay on anything.
Google, June 2026, rated 4/5 by this guest
No where to hang shower head up.
Booking network, July 2026, rated 5/10 by this guest
Something broken in the room22 of 2981 in 14 reviews
The tiles on the bathroom floor were broken and lose, the MDF bath panel was waterlogged.
Booking network, August 2026, rated 8/10 by this guest
No hand soap in bathroom.
Booking network, August 2026, rated 4/10 by this guest
Heating and air conditioning15 of 2981 in 20 reviews
Bathroom was a little tight, and we went to London in the heatwave and there was no aircon or windows to open but not unusual for London and the heatwave was out of the ordinary.
Booking network, June 2026, rated 6/10 by this guest
Very difficult to operate air conditioning.
Booking network, July 2026, rated 1/10 by this guest
Complaints the hotel left unresolved11 of 2981 in 27 reviews
When these issues were brought to the attention of the staff, they were very patronising and quick to brush me off.
Google, January 2026, rated 1/5 by this guest
Anyway, it wasn't but everyone was very friendly and.....third time lucky!
Booking network, July 2026, rated 8/10 by this guest
Serious reports
10 in 298 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen5 of 298 reviews
The hotel was clean and well-maintained, but unfortunately some items were stolen from us, including a Cartier ring and a facial cleanser.
Google, June 2026, rated 1/5 by this guest
The hotel neither contacted us nor informed us of this, and when we retrieved the bag later, we discovered that several items had been stolen, including:
Google, January 2026, rated 1/5 by this guest
A physical hazard3 of 298 reviews
The electric socket had a loose bit that electrocuted me.
Booking network, June 2026, rated 2/10 by this guest
Additionally the safe box didn’t work and when was changed the tool guy left sharp pointed screws on the floor and my daughter almost had an accident with them.
Tripadvisor, July 2026, rated 1/5 by this guest
Bed bugs or bites2 of 298 reviews
stayed here in 2024 and the room had bed bugs
Google, July 2026, rated 1/5 by this guest
Bed bugs on first night, was put in a single room on a different floor from my friend.
Booking network, July 2026, rated 1/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
8 of the 60 guest photos we checked show damage or dirt (13%).
Guest photos showing damage or dirt8 of 6013%
Of 60 guest photos, 8 show damage or dirt: building work in 3, stains in 2, dirty surfaces in 2 and rust or limescale in 2, and some photos show more than one. Of the hotel's own 24, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (5), bar (4).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$186 is a typical night, from 176 dates checked in the coming year.
Weekends cost 25% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $123Dearest month: Nov 2026, $217
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Vio.com$220
- deals.goseek.com$220
- deals.etrip.net$220
- evendo.com$228
- onboard.triptease.io$236
- Booking.com$236
- Agoda$236
- Trip.com$236
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 479 m away by road, about 6 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest main road: Bayswater Road79 m
- Nearest shop: Snacks Delight2 min walk142 m by road
- Nearest station6 min walk479 m by road
- Buckingham Palace3.7 km
- The British Museum4.3 km
- Big Ben4.8 km
- Tower Bridge8.5 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
4 room types, from 9 to 16 m².
- Single Room9 m²Sleeps 1Bathtub in its photos
- Double Room13 m²Sleeps 2Bathtub in its photos
- Twin Room15 m²Sleeps 2Bathtub in its photos
- Triple Room16 m²Sleeps 31 Twin bed + 1 Double bedBathtub in its photos
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.7 out of 10. 28% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
46 Google reviewers ticked "Quiet", yet 30 guests complain about noise, and Bayswater Road runs 79 m away.
The hotel says the rooms are spacious. 38 of 298 guests complain about it.
If room condition matters to you
Here, 51 of the 70 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
298 reviews counted · 84 photos checked · updated 10 October 2026
- We collected this hotel's 889 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 145 older, 128 in other languages and 318 with a score but no words.
- The hotel replied to 15 of its 200 newest Google reviews.
- 3 in every 100 reviews thank a staff member by name.
- 2 reviews mention a free upgrade, a cake or a gift.
- We looked at 84 photos: the first 24 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.