The Westin London City
5-star hotel · City of London, London
Long Weekend score
StrongNo serious reports. in 262 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 92% of London hotels
- 89% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 92% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 89% of guest comments are praise. 535 praise, 64 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $511 a nighttypical for two, before tax · from $404
- 4 min walkto Mansion House station
- 262 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceMansion House is 263 m away
- Staff207 praise · 14 complain
- Location90 praise · 4 complain
- Cleanliness58 praise · 3 complain
- Room condition25 praise · 1 complain
Against
- On a main road: Upper Thames Street31 m from the building
- Valuecomplaints falling: 8.3 in 100 a year ago, 2.8 now10 complain · 4 praise
What guests reported
What guests say
262 reviews from the last 2 years. Most praised: staff (207 guests). Weakest: value, where 10 of the 14 who mention it complain.
Beds240Strength
Comfortable beds and quality bedding.
Booking network, August 2026, rated 10/10 by this guest
Rooms are immaculate and their HeavenlyBed won’t let you wake up - it’s so comfy!
Tripadvisor, July 2026, rated 5/5 by this guest
Location904Strength
The hotel is fantastic and the location is as good as it gets.
Tripadvisor, June 2026, rated 5/5 by this guest
Great location – over the Millennium Bridge is the Tate Modern!
Google, September 2026, rated 5/5 by this guest
I would have preferred to stay in a part of the city that was closer to some of the main attractions.
Booking network, April 2026, rated 10/10 by this guest
Room condition251Strength
The recently opened Westin London City was a truly comforting experience.
Google, October 2025, rated 5/5 by this guest
Very nice property, modern and stylish.
Booking network, March 2026, rated 10/10 by this guest
Room size241Strength
I love this hotel for the style, the big rooms and the service.
Tripadvisor, June 2026, rated 5/5 by this guest
Interior was beautiful, modern, clean and spacious
Booking network, January 2026, rated 10/10 by this guest
Cleanliness583Strength
Good location, clean, friendly, but the minibar is empty, Nespresso coffee machine in the room without pods, no toilet brush, no flowers (only low-maintenance plants here and there).
Tripadvisor, July 2026, rated 4/5 by this guest
Great location, clean and cosy rooms.
Tripadvisor, September 2026, rated 5/5 by this guest
The Club Lounge food is poor, the wine selection is substandard, and the tables are regularly left dirty.
Tripadvisor, July 2026, rated 2/5 by this guest
Staff20714Strength
Service was good overall, though a few small details could be improved for a hotel of this level.
Google, May 2026, rated 5/5 by this guest
Hotel service by all was exemplary
Tripadvisor, July 2026, rated 5/5 by this guest
Had to wait more then usual to place 2 orders, duo to the the staff being chatting between them
Google, March 2026, rated 5/5 by this guest
Pool183Strength
Enjoyed the pool and the staff from start to finish went above and beyond to make sure myself and my children were comfortable!
Tripadvisor, July 2026, rated 5/5 by this guest
The family room was very clean, comfortable and the pool and spa was relaxing.
Tripadvisor, June 2026, rated 5/5 by this guest
The pool and hot tub were quite crowded during our visit, however, so it was difficult to fully relax in those areas.
Google, September 2026, rated 3/5 by this guest
Breakfastcomplaints falling: 6.2 in 100 a year ago, 2.8 now409Mostly good
The breakfast service was excellent, especially thanks to Halyna, Alehandro and Cristina.
Tripadvisor, August 2026, rated 5/5 by this guest
The hotel was excellent and the breakfast was delicious.
Tripadvisor, July 2026, rated 5/5 by this guest
Breakfast could be more diverse.
Booking network, May 2025, rated 8/10 by this guest
Food207Mostly good
Food and beverage in club lounge was good but what stands out is how friendly and helpful the staff are.
Google, April 2026, rated 5/5 by this guest
The dining experience is world class.
Tripadvisor, August 2026, rated 5/5 by this guest
Facilities, the restaurant food was so bad, staff wasn’t friendly at all, no value for money and for sure doesn’t seem like a 5 star hotel!
Booking network, February 2025, rated 3/10 by this guest
Quiet at night146Mostly good
A true full service Westin hotel - brand new feeling, welcoming bell staff, Bonvoy suite upgraded room was ready early around 12:00, quiet club lounge with plenty of hot selections, in rooms Nespresso, and a true spa with sauna, steam room, hot tub and pool.
Google, August 2026, rated 5/5 by this guest
Apart from that, the spa was quiet and relaxing.
Booking network, May 2026, rated 8/10 by this guest
Soundproofing was horrible.
Booking network, July 2026, rated 8/10 by this guest
Views116Mostly good
The views of the Thames are fantastic, as is the club room.
Google, April 2026, rated 5/5 by this guest
The views from the hotel were also hard to beat as the hotel practically sits on the River.
Tripadvisor, July 2026, rated 5/5 by this guest
I had an upgrade, which resulted in me getting a small view of a wall.
Google, December 2025, rated 5/5 by this guest
Valuecomplaints falling: 8.3 in 100 a year ago, 2.8 now410Weak spot
Great location, friendly and helpful staff, comfortable room
Booking network, October 2025, rated 10/10 by this guest
It is overpriced compared to Westin in other regions or peers in London
Booking network, July 2025, rated 5/10 by this guest
Think a little overpriced
Booking network, May 2025, rated 8/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 823 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 9 of 262 reviews.
Complaints the hotel left unresolved9 of 2621 in 29 reviews
No one ever came up to even try to fix it or troubleshoot it which was disappointing considering this is a 5 star property it was just an apology and "we are working on it" but it never was fixed at all.
Google, May 2026, rated 4/5 by this guest
When we raised this, our concerns were dismissed.
Google, April 2026, rated 2/5 by this guest
Unexpected charges and refunds7 of 2621 in 37 reviews
The irk was, every bill had service charge, add tip & then an added service charge on the final bill…..
Google, January 2026, rated 4/5 by this guest
Not sure about the £150 discretionary tip (two nights) added to the bill!
Booking network, May 2026, rated 7/10 by this guest
Heating and air conditioning3 of 2621 in 87 reviews
Aircon did not work on the first night.
Google, August 2026, rated 1/5 by this guest
A bit empty the room not very warm
Booking network, February 2025, rated 7/10 by this guest
Serious reports
None found in 262 reviews.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
What it advertises, against the photos
Guests’ photos confirm: swimming pool (4), spa (2), restaurant (2), private balcony (2).
Price, place and rooms
Price
$511 is a typical night, from 305 dates checked in the coming year.
Weekends cost 21% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $427Dearest month: Jun 2027, $630
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Agoda$440
- Trip.com$440
- Booking.com$440
- skyscanner.net$440
- expedia.co.uk$440
- Hotels.com$440
- h-en.reserving.com$440
- Vio.com$440
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Mansion House station is 263 m away by road, about 4 minutes on foot. There are 3 bars or clubs within 200 metres.
- Nearest main road: Upper Thames Street31 m
- Nearest station: Mansion House4 min walk263 m by road
- Nearest shop: Sainsbury's Local4 min walk305 m by road
- Tower Bridge25 min walk1.9 km by road
- The British Museum2.8 km
- Big Ben2.8 km
- Buckingham Palace4.0 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
17 room types, from 30 to 269 m².
- Privilege King Room - High Floor30 m²Sleeps 2
- Luxury King Room - Top Floor30 m²Sleeps 2
- Classic King Room30 m²Sleeps 2
- Room, 1 King Bed30 m²Sleeps 2
- Luxury Family Room30 m²Sleeps 42 Double bed
- Signature King Room30 m²Sleeps 2
The other 11 room types
- Signature Family Room30 m²Sleeps 42 Double bed
- Luxury Room, 2 Double Beds32 m²Sleeps 4
- Luxury Room, 1 King Bed32 m²Sleeps 2
- St Paul's Duplex Suite - City View60 m²Sleeps 31 super-king bedA view, going by the room's name
- Suite, 1 Bedroom (View)60 m²Sleeps 3A view, going by the room's name
- Executive Suite, 1 Bedroom, City View95 m²Sleeps 4A view, going by the room's name
- One-Bedroom Executive King Suite with City View95 m²Sleeps 4BathtubA view, going by the room's name
- Room, 3 Bedrooms, Balcony, River View (The Cadogan Residence, View)164 m²Sleeps 6BalconySea or water view
- Room, 3 Bedrooms, River View (The Grosvenor Residence, View)164 m²Sleeps 6BalconySea or water view
- The Cadogan, Three-Bedroom Residence269 m²Sleeps 6BathtubBalconySea or water view
- The Grosvenor, Three-Bedroom Residence269 m²Sleeps 6BathtubBalconySea or water view
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.4 out of 10. 92% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
13 Google reviewers ticked "Quiet", yet 6 guests complain about noise, and Upper Thames Street runs 31 m away.
If value matters to you
Here, 10 of the 14 guests who mention value complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
262 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 685 most recent reviews from Google, Tripadvisor and the Booking network. 262 of them describe a stay in the last 2 years and are the ones counted here; the rest were 108 older, 11 in other languages, 269 with a score but no words and 35 about the restaurant rather than a stay.
- The hotel replied to 198 of its 200 newest Google reviews.
- 38 in every 100 reviews thank a staff member by name.
- 17 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.