Canopy by Hilton London City
4-star hotel · City of London, London
Long Weekend score
StrongNo serious reports. in 283 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 96% of London hotels
- 90% of guest comments are praise
- 85% of guest photos show no damage
How this score is made
- Rated higher than 96% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 90% of guest comments are praise. 640 praise, 74 complain. Counts for 30% of the score.
- 85% of guest photos show no damage. 51 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $357 a nighttypical for two, before tax · from $191
- 2 min walkto Aldgate station
- 283 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 13 min walk to Tower Bridge941 m by road
- A station within walking distanceAldgate is 158 m away
- Staff198 praise · 18 complain
- Location134 praise · 1 complain
- Cleanliness69 praise · 4 complain
Against
- Guest photos show wear and dirt9 of the 60 photos guests took, and 0 of the hotel's 40
- A slow check-in12 of 283 guests
What guests reported
What guests say
283 reviews from the last 2 years. Most praised: staff (198 guests). Weakest: quiet at night, where 9 of the 27 who mention it complain.
Location1341Strength
A real nice property in the heart of London.
Google, March 2026, rated 5/5 by this guest
Hotel is perfectly positioned- a bus stop literally opposite and the train station was just a 3 mins walk!
Booking network, August 2026, rated 10/10 by this guest
Cleanliness694Strength
Great location near Tower of London, great rooms, spotless, brilliant staff, great bars, fabulous breakfast.
Google, October 2026, rated 5/5 by this guest
Hotel is clean and the staff is great.
Google, June 2026, rated 5/5 by this guest
The staff were very unprofessional and our bedroom linen and towels were not changed regularly without us having to inform the reception.
Booking network, September 2026, rated 3/10 by this guest
Room size392Strength
Room was spacious for London and has 100% blackout curtains, almost a rarity.
Google, July 2026, rated 5/5 by this guest
Lovely hotel in great city location, rooms have ample space, staff at reception and in the bar are really help full and friendly.
Tripadvisor, June 2026, rated 5/5 by this guest
small room with no amenities
Booking network, June 2026, rated 8/10 by this guest
Room condition392Strength
Really modern hotel just a very short walk from Aldgate station.
Google, August 2026, rated 5/5 by this guest
I liked the hotel and the staff it was very modern and comfortable hotel
Booking network, May 2026, rated 10/10 by this guest
Unfortunately, I was also quite disappointed with the condition of the room, as there was a strong sewage-like smell coming from the sink, which affected the overall comfort of my stay.
Google, March 2026, rated 4/5 by this guest
Staff19818Strength
The best part of our relaxing stay was our server, Silvio!
Tripadvisor, September 2026, rated 5/5 by this guest
Very friendly staff, our stay was made special with a room upgrade.
Booking network, June 2026, rated 10/10 by this guest
Lack of attention to detail staff not very helpful when checking in.
Booking network, June 2026, rated 5/10 by this guest
Food276Mostly good
The food and drinks were delicious and reasonably priced.
Tripadvisor, September 2026, rated 5/5 by this guest
The staff were responsive and helpful, the food was excellent, and the location was very convenient for everything we wanted to go see and do.
Google, June 2026, rated 5/5 by this guest
I really liked the hotel but it was quite pricey for a one night stay and the lobby restaurant didn’t have much choice
Booking network, April 2026, rated 8/10 by this guest
Breakfast5914Mostly good
Love that place from the first glance and Raaman warm welcome at the reception desk,awesome healthy breakfast-Walter thank You for omlette recomendations till the end and big help with luggages thank You Imran
Google, March 2026, rated 5/5 by this guest
The breakfast is exceptional, a huge buffet!
Google, August 2026, rated 5/5 by this guest
Negatives: one of the worst breakfasts I have encountered in a while.
Google, July 2026, rated 3/5 by this guest
Beds287Mostly good
The beds are superb, the shower has a constant temperature and water pressure.
Google, March 2026, rated 5/5 by this guest
The beds were very comfy.
Google, August 2026, rated 5/5 by this guest
Beds a bit soft and the bathroom could use some renovation.
Google, April 2026, rated 4/5 by this guest
Views134Mostly good
The room was great with fantastic views of London.
Tripadvisor, September 2026, rated 5/5 by this guest
The rooms were spacious for London and offered great views of the financial district.
Google, August 2026, rated 5/5 by this guest
The only thing that brings the room down from 5 to 4 in rating is that the windows are so narrow and that you can't pull the inner curtains away so you can't see anything outside.
Google, May 2026, rated 5/5 by this guest
Value167Mostly good
We love this hotel, its great value, clean and well presented.
Tripadvisor, July 2026, rated 5/5 by this guest
Great service in all areas, comfortable room, decent bar in the lobby and exceptional cocktail bar on the top floor.
Google, September 2026, rated 5/5 by this guest
Quiet at night189Mostly good
Quiet, nice rooms, the style is very nice, modern.
Google, June 2026, rated 5/5 by this guest
No complaints close to a station but about a 30min walk to the gay areas or 15min tram ride all in all a good value in a quiet area away from the tourist which I loved because London is busy
Google, April 2026, rated 4/5 by this guest
Could hear the music from the rooftop bar in our room quite late.
Booking network, August 2026, rated 10/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,676 Google ratings
Problems guests raised
Raised most: a slow check-in, in 12 of 283 reviews.
A slow check-in12 of 2831 in 24 reviews
We had an hour delay at claiming our room at the beginning and the staff at the bar wasn't informed about our pre-ordered dinners beforehand but it wasn't a big problem.
Booking network, August 2026, rated 9/10 by this guest
Paid for early check in and waited for 3 hours to get room
Booking network, July 2026, rated 4/10 by this guest
Complaints the hotel left unresolved10 of 2831 in 28 reviews
For 4 people they had 3 towels and for 3 days they fail to provided the forth one, despite our complains
Booking network, September 2026, rated 7/10 by this guest
I reported it immediately, yet it was NEVER fixed during my entire stay.
Google, August 2026, rated 1/5 by this guest
Unexpected charges and refunds9 of 2831 in 31 reviews
It was great apart from being charged 3 times for the room and the aircon would stay again once the Payment issues are s
Booking network, September 2026, rated 5/10 by this guest
I then paid by card that I was told didn’t work so I used another bank card and when I check I had in fact been charged twice so I had to go and explain to staff at the front desk a few times before it was sorted!
Booking network, July 2026, rated 7/10 by this guest
Problems in the bathroom9 of 2831 in 31 reviews
Toilet was difficult to Flush and Caroet could have been cleaner.
Booking network, May 2026, rated 9/10 by this guest
We noticed that the bathroom sink was clogged during our stay.
Booking network, July 2026, rated 8/10 by this guest
Heating and air conditioning7 of 2831 in 40 reviews
The only thing to notice is that was a bit too warm for me, while i didn’t wake up in the night at some points it was just too warm and the thermostat was useless.
Google, September 2026, rated 4/5 by this guest
Rooms are great, but the air conditioning could use a little boost (even by UK standards), it works - but you won't have a cold room - just a not hot room.
Google, July 2026, rated 5/5 by this guest
Something broken in the room5 of 2831 in 57 reviews
Our refrigerator was broken
Google, September 2026, rated 2/5 by this guest
No hotel is perfect, and we did experience a technical issue with the Chromecast feature on our room's TV.
Google, July 2026, rated 5/5 by this guest
Serious reports
None found in 283 reviews.
Photos, checked
9 of the 60 guest photos we checked show damage or dirt (15%).
Guest photos showing damage or dirt9 of 6015%
Of 60 guest photos, 9 show damage or dirt: stains in 8, peeling paint or cracks in 7, mould or damp in 1 and building work in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: gym (1), bar (3).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$357 is a typical night, from 298 dates checked in the coming year.
Weekends cost 15% less than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $271Dearest month: Jun 2027, $469
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- stayforlong.co.uk$283
- kayak.co.uk$286
- amimir.com$286
- catchit.com$286
- Agoda$287
- Booking.com$287
- Trip.com$287
- tripadvisor.co.uk$287
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Aldgate station is 158 m away by road, about 2 minutes on foot. There are 14 bars or clubs within 200 metres.
- Nearest shop: One Stop1 min walk52 m by road
- Nearest main road: Mansell Street141 m
- Nearest station: Aldgate2 min walk158 m by road
- Tower Bridge13 min walk941 m by road
- The British Museum3.9 km
- Big Ben4.4 km
- Buckingham Palace5.5 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
16 room types, from 24 to 54 m².
- Queen Premium Room24 m²Sleeps 2
- Twin Room24 m²Sleeps 2
- King Room24 m²Sleeps 2
- King Premium Room24 m²Sleeps 2
- Queen Room24 m²Sleeps 2
- Twin Premium Room24 m²Sleeps 2
The other 10 room types
- King Junior Suite27 m²Sleeps 4
- Junior Suite with Peloton in Room27 m²Sleeps 21 Double bed
- King Junor Suite with Sofa27 m²Sleeps 4
- King Accessible Junior Suite30 m²Sleeps 3
- King Accessible Room30 m²Sleeps 2
- Queen Accessible Room30 m²Sleeps 2
- Twin Accessible Room30 m²Sleeps 2
- King One Bedroom Suite35 m²Sleeps 2
- Family Connecting Room54 m²Sleeps 52 super-king bed
- Family RoomNot statedSleeps 41 super-king bed + 1 Sofa bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.6 out of 10. 96% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
More hotels in London
The nearest first, with our score for each.
How we know
283 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 763 most recent reviews from Google, Tripadvisor and the Booking network. 283 of them describe a stay in the last 2 years and are the ones counted here; the rest were 100 older, 60 in other languages, 308 with a score but no words and 12 about the restaurant rather than a stay.
- The hotel replied to 197 of its 200 newest Google reviews.
- 32 in every 100 reviews thank a staff member by name.
- 34 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.