Four Seasons Hotel London at Tower Bridge
5-star hotel · City of London, London
Long Weekend score
Strong1 serious report in 186 reviews: someone fell ill
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 92% of London hotels
- 88% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 92% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 88% of guest comments are praise. 269 praise, 37 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $755 a nighttypical for two, before tax · from $681
- 4 min walkto Tower Hill station
- 186 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 12 min walk to Tower Bridge864 m by road
- A station within walking distanceTower Hill is 274 m away
- Staff110 praise · 11 complain
- Location41 praise · 3 complain
- Cleanliness24 praise · 1 complain
Against
- Unexpected charges and refundscomplaints falling: 9.0 in 100 a year ago, 2.7 now12 of 186 guests
What guests reported
What guests say
186 reviews from the last 2 years. Most praised: staff (110 guests). Weakest: breakfast, where 8 of the 24 who mention it complain.
Room condition80Strength
The rooms are fantastic, the building is excellent.
Google, June 2026, rated 5/5 by this guest
The hotel had a classic feel with all brand new amenities.
Booking network, December 2024, rated 10/10 by this guest
Cleanliness241Strength
Would never repeat the stay there
Booking network, December 2025, rated 5/10 by this guest
This was my second stay and I grant you we were in a gorgeous suite but from house keeping to the front desk, concierge, the Club, room service meals...from beginning to end...fabulous.
Google, October 2025, rated 5/5 by this guest
Location413Strength
The hotel environment and service were impeccable, with particularly warm and professional staff, and the location was convenient.
Google, September 2026, rated 5/5 by this guest
Great location near Tower Bridge and Tower of London.
Google, May 2026, rated 5/5 by this guest
The location really isn’t convenient, but the hotel itself is very accommodating.
Booking network, November 2024, rated 8/10 by this guest
Room size121Strength
We booked with Amex travel and delighted in an upgrade to the spacious cooper suite which had incredibly high ceilings and gorgeous craftsmanship.
Google, July 2026, rated 5/5 by this guest
It was such a thoughtful and exciting surprise, and the room was beautiful, spacious, luxurious and immaculately clean.
Booking network, July 2026, rated 10/10 by this guest
Our only negative comment is that the room was very small, compared to all other FS properties we have visited - and we didn’t even book the base level room.
Tripadvisor, December 2024, rated 5/5 by this guest
Staffcomplaints falling: 7.2 in 100 a year ago, 4.0 now11011Strength
The staff is friendly and professional, always ready to take care of the guests.
Google, February 2026, rated 5/5 by this guest
The resort is charming, and the service is excellent.
Google, October 2026, rated 5/5 by this guest
Rude and inexperienced staff.
Google, June 2026, rated 1/5 by this guest
Quiet at night122Strength
Beautiful calm friendly building and staff.
Booking network, August 2026, rated 10/10 by this guest
We didn't hear another person on our 6 night stay.
Google, December 2025, rated 5/5 by this guest
Was slightly disappointed there is no option for a buffet breakfast and the room was noisy in the night
Google, September 2026, rated 4/5 by this guest
Food275Mostly good
The staff was very friendly and helpful, the food was good and the room was very clean and very comfortable.
Booking network, December 2024, rated 10/10 by this guest
The food, an afternoon tea, everything it was wonderful.
Google, January 2025, rated 5/5 by this guest
Wonderful place poor food
Booking network, August 2025, rated 5/10 by this guest
Views113Mostly good
The location near Tower Bridge is exceptional, with stunning views of London.
Google, October 2026, rated 5/5 by this guest
Great location with lovely views, wonderful staff and rooms.
Tripadvisor, December 2025, rated 5/5 by this guest
For example, most rooms do not have a view, due to the architecture of the property and limitations surrounding it.
Booking network, May 2026, rated 8/10 by this guest
Beds83Mostly good
The bed was honestly amazing and we slept incredibly well every night.
Booking network, May 2026, rated 10/10 by this guest
The signature bed and bedding, as in all Four Seasons, were a dream!
Tripadvisor, July 2026, rated 5/5 by this guest
Bed was hard and the breakfast it’s incredibly overpriced for the selection and quality.
Google, April 2025, rated 4/5 by this guest
Breakfast168Mostly good
Breakfast was very nice and service was excellent
Booking network, October 2025, rated 10/10 by this guest
You can’t go wrong and happy to see a (great) breakfast buffet and not just a la carte.
Tripadvisor, March 2025, rated 5/5 by this guest
The restaurants and breakfast weren’t great.
Booking network, August 2026, rated 7/10 by this guest
Too few mentions to judge: pool and value.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,720 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 12 of 186 reviews.
Unexpected charges and refundscomplaints falling: 9.0 in 100 a year ago, 2.7 now12 of 1861 in 16 reviews
I regret going here the people at the desk were not clear I got overcharged I paid more then I had to pay at the desk and I had to call them up spoke to 3 different people to be able to short the problem out just be very careful with what you pay for…..
Google, February 2026, rated 1/5 by this guest
Hidden costs in bill and the room service breakfast costed £70
Booking network, April 2026, rated 10/10 by this guest
Complaints the hotel left unresolved3 of 1861 in 62 reviews
After bringing this up with the rest of the hotel staff at the spa and elsewhere no one cared about the situation and just dismissed us.
Google, March 2025, rated 1/5 by this guest
Serious reports
1 in 186 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill1 of 186 reviews
It has now been almost 10 days, and thanks to this disaster, I still haven’t recovered from my sickness.
Google, March 2025, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: swimming pool (2), spa (2), gym (1), restaurant (2), bar (1), bathtub (4), water view (1).
Price, place and rooms
Price
$755 is a typical night, from 303 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Feb 2027, $742Dearest month: Jun 2027, $1,067
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Vio.com$854
- Super.com$904
- h-en.reserving.com$945
- catchit.com$971
- amimir.com$971
- deals.dealbase.com$971
- Booking.com$972
- Agoda$972
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Tower Hill station is 274 m away by road, about 4 minutes on foot. There are 16 bars or clubs within 200 metres.
- Nearest main road: Byward Street61 m
- Nearest station: Tower Hill4 min walk274 m by road
- Nearest shop: Marks and Spencer to Go6 min walk425 m by road
- Tower Bridge12 min walk864 m by road
- The British Museum3.9 km
- Big Ben4.1 km
- Buckingham Palace5.2 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
18 room types, from 28 to 447 m².
- Superior Room king bed28 m²Sleeps 2
- Deluxe Room King Bed30 m²Sleeps 2
- Premier Room king bed33 m²Sleeps 2
- Executive Room King Bed53 m²Sleeps 3Bathtub in its photos
- Executive Room Two Twin Beds54 m²Sleeps 3Bathtub in its photos
- Heritage Suite king bed65 m²Sleeps 2Bathtub
The other 12 room types
- Deluxe One-Bedroom King Suite89 m²Sleeps 3Bathtub
- Trinity Heritage Suite King Bed100 m²Sleeps 3Bathtub
- Grand Heritage Suite King Bed135 m²Sleeps 3Bathtub
- One Bedroom Hotel Residence164 m²Sleeps 3Bathtub
- Two Bedroom Hotel Residence164 m²Sleeps 5Bathtub
- One Bedroom City View Hotel Residence169 m²Sleeps 3BathtubA view, going by the room's name
- Royal Garden Suite175 m²Sleeps 31 super-king bedBathtubBalcony
- Two Bedroom City View Hotel Residence176 m²Sleeps 5BathtubA view, going by the room's name
- Three Bedroom Panoramic View Hotel Residence212 m²Sleeps 7BathtubA view, going by the room's name
- Three Bedroom Hotel Residence223 m²Sleeps 7Bathtub
- Three Bedroom Tower View Hotel Residence336 m²Sleeps 7BathtubBalconySea or water view
- Royal Hotel Residence447 m²Sleeps 94 super-king bedBathtubBalconySea or water view
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.4 out of 10. 92% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
More hotels in London
The nearest first, with our score for each.
How we know
186 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 665 most recent reviews from Google, Tripadvisor and the Booking network. 186 of them describe a stay in the last 2 years and are the ones counted here; the rest were 185 older, 13 in other languages, 249 with a score but no words and 32 about the restaurant rather than a stay.
- The hotel replied to 191 of its 200 newest Google reviews.
- 10 in every 100 reviews thank a staff member by name.
- 20 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.