Townhouse Apollo, Hyde Park
3-star hotel · City of Westminster, London
Long Weekend score
Poor1 serious report in 43 reviews: a physical hazard
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 4% of London hotels
- 72% of guest comments are praise
- 39% of guest photos show no damage
How this score is made
- Rated higher than 4% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 72% of guest comments are praise. 54 praise, 21 complain. Counts for 30% of the score.
- 39% of guest photos show no damage. 12 of 31 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $112 a nighttypical for two, before tax · from $81
- 3 min walkto the nearest station
- 43 guest reviewsfrom the last 2 years
- 31 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 251 m away
- Location19 praise · 0 complain
Against
- Guest photos show wear and dirt19 of the 31 photos guests took, and 0 of the hotel's 40
- Heating and air conditioning8 of 43 guests
- Unexpected charges and refunds5 of 43 guests
- Complaints the hotel left unresolved5 of 43 guests
- Problems in the bathroom4 of 43 guests
What guests reported
What guests say
43 reviews from the last 2 years. Most praised: staff (21 guests).
Location190Strength
A simple place, but with great value for money due to the location and service.
Google, June 2026, rated 5/5 by this guest
Our stay has been wonderful, the location is unbeatable, and the reception staff were always attentive to anything we needed.
Google, February 2026, rated 5/5 by this guest
Staff2112Mostly good
The room was clean and comfortable, and the staff were also helpful.
Google, June 2026, rated 5/5 by this guest
At the reception Adil was really kind and help us with every request always smiling.
Google, March 2026, rated 4/5 by this guest
The service was the worst I have ever experienced, and the staff were rude.
Google, September 2026, rated 1/5 by this guest
Cleanliness85Mostly good
Clean and well-equipped rooms, with everything you need for your stay.
Google, February 2026, rated 5/5 by this guest
Easy to find Underground, the rooms are clean, nice staff, very service focused:)
Google, May 2026, rated 4/5 by this guest
DON'T STAY HERE , I stayed at this hotel 2 years ago, our experience was disgusting, the sheets were dirty, with bed bugs, (my father and I woke up with bites all over the body), when we left in the morning down the hall there were bottles of alcohol on the floor and that same night when we coming…
Google, February 2025, rated 1/5 by this guest
Too few mentions to judge: room condition, quiet at night, room size, beds, breakfast, food and views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,053 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 8 of 43 reviews.
Heating and air conditioning8 of 431 in 5 reviews
i stay here for 6 night...and everything was awesome...i stay at room no 507...no fan no aircond..small matter...u must bring your own fan...so that your sleep will be fantastic....the receptionist named 'kuala lumpur' was great and very helpful...
Google, September 2026, rated 5/5 by this guest
How are you a hotel and you don’t even have a fan.
Google, July 2026, rated 1/5 by this guest
Unexpected charges and refunds5 of 431 in 9 reviews
I’ve cancelled free but hotel didnt refund.
Google, September 2026, rated 1/5 by this guest
DO NOT BOOK THIS HOTEL they keep refusing the refund I did not stay in the hotel I checked out immediately, this is a chain with the head office in India it is disgraceful that there is no duty of care to customers.
Google, May 2026, rated 1/5 by this guest
Complaints the hotel left unresolved5 of 431 in 9 reviews
When I raised these concerns and requested to cancel the remainder of my stay, the reception staff were unhelpful and dismissive.
Google, June 2026, rated 1/5 by this guest
Problems in the bathroom4 of 431 in 11 reviews
There was also be a smell from the bathroom in the evenings, but just seemed to be a sitting water smell.
Google, June 2026, rated 4/5 by this guest
Serious reports
1 in 43 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard1 of 43 reviews
The shower was disattached from the wall.
Google, May 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
19 of the 31 guest photos we checked show damage or dirt (61%).
Guest photos showing damage or dirt19 of 3161%
Of 31 guest photos, 19 show damage or dirt: stains in 14, peeling paint or cracks in 6, dirty surfaces in 6 and broken fittings in 2, and some photos show more than one. Of the hotel's own 40, 0 do.
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$112 is a typical night, from 260 dates checked in the coming year.
Weekends cost 10% more than weekdays
A typical night, month by month
Cheapest month: Nov 2026, $91Dearest month: Dec 2026, $119
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- traveluro.com$155
- Super.com$155
- trivago.deals$156
- amimir.com$167
- evendo.com$177
- h-en.reserving.com$179
- clicktrip.com$192
- meta.oyorooms.com · the hotel itself$193
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 251 m away by road, about 3 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest main road: Bayswater Road101 m
- Nearest shop: Little Waitrose2 min walk186 m by road
- Nearest station3 min walk251 m by road
- Buckingham Palace3.9 km
- The British Museum4.5 km
- Big Ben5.0 km
- Tower Bridge8.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
9 room types, from 5 to 19 m².
- Standard Double Room5 m²Sleeps 2
- Standard Triple Room7 m²Sleeps 31 Single bed + 1 Double bed
- Standard Single Room8 m²Sleeps 1
- Deluxe Double Room8 m²Sleeps 2
- Deluxe Triple Room9 m²Sleeps 31 Single bed + 1 Double bed
- Deluxe Single Room11 m²Sleeps 1
The other 3 room types
- Deluxe Twin Room13 m²Sleeps 2
- Standard Quadruple Room13 m²Sleeps 42 Double bed
- Superior Quadruple Room19 m²Sleeps 42 Double bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 5.8 out of 10. Only 4% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
27 Google reviewers ticked "Quiet", yet 4 guests complain about noise.
Google rates it 44 out of 100 and Booking network rates it 58. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
More hotels in London
The nearest first, with our score for each.
How we know
43 reviews counted · 71 photos checked · updated 12 October 2026
- We collected this hotel's 200 most recent reviews from Google, Tripadvisor and the Booking network. 43 of them describe a stay in the last 2 years and are the ones counted here; the rest were 117 older, 1 in other languages and 39 with a score but no words.
- The hotel replied to 115 of its 200 newest Google reviews.
- 12 in every 100 reviews thank a staff member by name.
- We looked at 71 photos: the first 40 of the hotel's own and the 31 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.