Four Points by Sheraton Bali, Kuta
4-star hotel · Kuta, Bali
Guests rate nearly every hotel highly: half the hotels in Bali are rated 8.8 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 50% of Bali hotels
- 87% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 50% of Bali hotels. Compared with 6,148 hotels in Bali. Counts for 50% of the score.
- 87% of guest comments are praise. 586 praise, 87 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $70 a nighttypical for two, before tax · from $66
- 11 min walkto Pantai Kuta
- 289 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 11 min walk to Pantai Kuta852 m by road
- Swimming pool15 guest photos show it
- Staff211 praise · 9 complain
- Location87 praise · 7 complain
- Breakfast77 praise · 11 complain
Against
- Room condition19 complain · 2 praise
What guests reported
What guests say
289 reviews from the last 2 years. Most praised: staff (211 guests). Weakest: room condition, where 19 of the 21 who mention it complain.
Beds180Strength
Lovely and clean, beautiful pools, yummy breakfast Room is a little small, but the comfy bed makes the room more desirable!
Google, October 2026, rated 4/5 by this guest
Best breakfast buffet and most comfortable bed.
Booking network, August 2026, rated 10/10 by this guest
Staff2119Strength
Staff were exceptional, so friendly and welcoming.
Booking network, September 2026, rated 10/10 by this guest
Exceptional staff & good roof top pool & bar.Breakfast could be hit & miss food not always warm enough.
Booking network, August 2026, rated 9/10 by this guest
Upon asking, the gentleman at the reception was rude and behaved badly.
Booking network, June 2026, rated 6/10 by this guest
Food513Strength
Fantastic staff great atmosphere excellent food great personal service which is hard to get these days greatly recommended
Tripadvisor, September 2026, rated 5/5 by this guest
The Staff are amazing, very friendly and accommodating, the food is absolutely delicious, I couldn't recommend this hotel enough, I'll be staying here everytime I visit Kuta
Google, September 2026, rated 5/5 by this guest
Location877Strength
The room was comfortable and we liked the location.
Booking network, August 2026, rated 10/10 by this guest
Our stay was relaxing, location was close to shops and beach and staff were amazing.
Booking network, September 2026, rated 10/10 by this guest
However, the 15-minute walk to Kuta Beach felt too far, and the path in between was very dark at night.
Google, July 2026, rated 3/5 by this guest
Breakfast7711Strength
You always greeted me well, and the accommodation was so, so nice :) The breakfast is delicious too!!
Tripadvisor, September 2026, rated 5/5 by this guest
We also exceptionally love the breakfast.
Tripadvisor, August 2026, rated 5/5 by this guest
The items at breakfast ran out, long wait for replacement, bacon, scrambled eggs, fried eggs, coffee cups /serving size too small
Booking network, September 2026, rated 8/10 by this guest
Cleanliness618Strength
Clean hotel, and friendly staff.
Tripadvisor, September 2026, rated 5/5 by this guest
Rooms are preety decent size and always cleaned refreshed daily.
Booking network, June 2026, rated 10/10 by this guest
The towels are too old and stink, the pillows are smelly.
Booking network, June 2026, rated 3/10 by this guest
Views71Strength
The Rooftop Pool Area was amazing and offered incredible views of the City.
Google, June 2026, rated 5/5 by this guest
Beautiful pool views including roof top hidden pool.My daughter loved kids pool the most.Room was very neat and clean very comfortable bed.highly recommend this hotel I would give 10 star!
Tripadvisor, August 2026, rated 5/5 by this guest
The staff service is very good, the room and hotel facilities are quite good and complete, the food is good, the location is quite strategic because it is quite close to the Kuta and Legian beach areas, only the road access is quite narrow if using a 4-wheeled vehicle, and unfortunately when…
Google, September 2026, rated 5/5 by this guest
Value133Mostly good
Location is very good everything is near by and Atmosphere is also excellent ,room are very neat and tidy ,hotel is value for money services was excellent
Tripadvisor, September 2026, rated 5/5 by this guest
Hotel has everything you need at a great price.
Booking network, July 2026, rated 9/10 by this guest
The property doesn't deserve the premium it is charging its customers.
Booking network, June 2026, rated 5/10 by this guest
Pool4313Mostly good
The breakfast was a highlight, as well as the pool.
Booking network, September 2026, rated 10/10 by this guest
pool was amazing, specially hot spa.
Booking network, September 2026, rated 10/10 by this guest
The temperature of the pools was the only downside of our stay.
Booking network, July 2026, rated 10/10 by this guest
Room size86Split
Room little small with all our boards bags but we didn’t spend much time in there so didnt matter.
Google, July 2026, rated 5/5 by this guest
The people in this place was super friendly the rooms were very small and very weirdly designed the pool upstairs was very very cold even when it was sunny it was still very cold
Google, August 2026, rated 5/5 by this guest
Room size is a bit small.
Booking network, July 2026, rated 9/10 by this guest
Quiet at night87Split
Unfortunately, the room was very noisy, with sounds from outside and a nearby meeting room, making it difficult to rest.
Booking network, August 2026, rated 7/10 by this guest
Was a little noisy from the bikes on the road but that’s not a hotel problem
Booking network, September 2026, rated 9/10 by this guest
On the lower floors you can hear the upstairs guests moving around but it's not all night thankfully.
Booking network, July 2026, rated 9/10 by this guest
Room condition219Weak spot
Thought the bathroom was a little dated for the prestige of the hotel.
Booking network, July 2026, rated 9/10 by this guest
This is property is completely dated and on the top of it quality of linens and towels are worn out.
Tripadvisor, October 2026, rated 1/5 by this guest
Breakfast was average and rooms are getting dated.
Booking network, August 2026, rated 5/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,412 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 8 of 289 reviews.
Complaints the hotel left unresolved8 of 2891 in 36 reviews
The phone was not working in my room, I reported it but was not fixed so I had to go all the way down stairs to meet someone to ask about anything.
Booking network, June 2026, rated 8/10 by this guest
Had some tiny tiny bugs in our wardrobe and the staff did come to sort out however the issue wasn't resolved, so something to be aware of.
Google, August 2026, rated 5/5 by this guest
Problems in the bathroom8 of 2891 in 36 reviews
The bathrooms smelled and bedsheets n towels were really old with permanent marks.
Booking network, August 2026, rated 3/10 by this guest
Room doesn’t have ventilation so bathroom smell a bit.
Booking network, July 2026, rated 9/10 by this guest
A slow check-in6 of 2891 in 48 reviews
Check-in also took longer than expected.
Tripadvisor, August 2026, rated 5/5 by this guest
In addition to that we were not given our room till way past our check-in time despite making a reservation months in advance
Google, August 2026, rated 2/5 by this guest
Mould or damp5 of 2891 in 58 reviews
Bathrooms were terrible, mouldy tiles.
Booking network, August 2026, rated 3/10 by this guest
Although the equipment is old, it is clean and slightly damp, the service is enthusiastic and the attitude is very good.
Tripadvisor, September 2026, rated 5/5 by this guest
Not as shown or booked4 of 2891 in 72 reviews
The hotel is comfortable and nice, but I personally felt it looked more impressive in photos than it did in person.
Google, August 2026, rated 4/5 by this guest
The hotel was not as large as the photos suggested.
Google, September 2026, rated 5/5 by this guest
Serious reports
5 in 289 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard4 of 289 reviews
When I stepped back I slipped and the pool has no railings so I’ve fallen which resulted me breaking my wrist.
Booking network, August 2026, rated 1/10 by this guest
Umbrellas were old that even a bolt fell out and just miss us.
Booking network, August 2026, rated 6/10 by this guest
Bed bugs or bites1 of 289 reviews
I had bedbug bites, and we had to go to a pharmacy to get treatment.
Google, August 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
Guests’ photos confirm: swimming pool (15), restaurant (18), bar (2), private balcony (4).
Price, place and rooms
Price
$70 is a typical night, from 301 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jan 2027, $67Dearest month: Jul 2027, $87
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Agoda$77
- Trip.com$77
- Booking.com$77
- skyscanner.net$77
- Traveloka$77
- expedia.co.id$77
- Hotels.com$77
- qantas.com$77
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Pantai Kuta is 852 m away by road, about 11 minutes on foot. There are 3 bars or clubs within 200 metres.
- Nearest shop: Circle K2 min walk150 m by road
- Nearest beach: Pantai Kuta11 min walk852 m by road
- Kuta Beach17 min walk1.3 km by road
- Seminyak Beach4.5 km
- Bali airport4.9 km
- Uluwatu Temple16.0 km
- The Ubud Monkey Forest31.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
17 room types, from 28 to 55 m².
- Deluxe Lagoon Access28 m²Sleeps 31 super-king bedBalcony
- Room, 2 Double Beds, Lagoon View28 m²Sleeps 2BalconyA view, going by the room's name
- Room, 1 King Bed28 m²Sleeps 3Balcony
- Room, 2 Double Beds, Pool View28 m²Sleeps 2BalconyA view, going by the room's name
- Room, 1 King Bed, Lagoon View28 m²Sleeps 3BalconyA view, going by the room's name
- Room, 1 King Bed, Pool View28 m²Sleeps 3BalconyA view, going by the room's name
The other 11 room types
- Family Double Room28 m²Sleeps 3
- Deluxe King Room with Pool View and Free Kids Activity28 m²Sleeps 3BalconyA view, going by the room's name
- Deluxe Twin Room with Pool View and Free Kids Activity28 m²Sleeps 3BalconyA view, going by the room's name
- Deluxe King Room with Lagoon View and Free Kids Activity28 m²Sleeps 3BalconyA view, going by the room's name
- Deluxe Twin Room with Lagoon View and Free Kids Activity28 m²Sleeps 3BalconyA view, going by the room's name
- Leisure Suite45 m²Sleeps 31 super-king bedBathtubBalcony in its photos
- Junior Suite, 1 Bedroom45 m²Sleeps 3Balcony
- Family King Suite55 m²Sleeps 3Bathtub in its photos
- Suite, 1 Bedroom55 m²Sleeps 3Balcony
- Family Suite, 1 King Bed55 m²Sleeps 3Balcony
- Family Suite with Free Breakfast for Kids under 12 years old55 m²Sleeps 31 super-king bedBathtubBalcony in its photos
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.9 out of 10. 50% of the 6,148 hotels in Bali are rated lower, and a typical one is rated 8.8.
Every review site, out of 100
If room condition matters to you
Here, 19 of the 21 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Bali
The nearest first, with our score for each.
How we know
289 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 813 most recent reviews from Google, Tripadvisor and the Booking network. 289 of them describe a stay in the last 2 years and are the ones counted here; the rest were 155 older, 48 in other languages, 312 with a score but no words and 9 about the restaurant rather than a stay.
- The hotel replied to 74 of its 200 newest Google reviews.
- 10 in every 100 reviews thank a staff member by name.
- 12 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.