Ion Bali Benoa
3-star hotel · Nusa Dua, Bali
Long Weekend score
Mixed1 serious report in 150 reviews: bed bugs or bites
Guests rate nearly every hotel highly: half the hotels in Bali are rated 8.8 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 21% of Bali hotels
- 80% of guest comments are praise
- 97% of guest photos show no damage
How this score is made
- Rated higher than 21% of Bali hotels. Compared with 6,148 hotels in Bali. Counts for 50% of the score.
- 80% of guest comments are praise. 274 praise, 69 complain. Counts for 30% of the score.
- 97% of guest photos show no damage. 58 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $26 a nighttypical for two, before tax · from $19
- 239 mto Tanjung Benoa
- 150 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 239 m from Tanjung BenoaMeasured to the nearest edge of the sand
- Swimming pool12 guest photos show it
- Staff68 praise · 11 complain
- Cleanliness51 praise · 7 complain
- Location40 praise · 2 complain
Against
- Room conditioncomplaints rising: 8.2 in 100 a year ago, 11.5 now14 complain · 4 praise
- Breakfastcomplaints rising: 5.1 in 100 a year ago, 17.3 now14 complain · 7 praise
- Problems in the bathroomcomplaints rising: 8.2 in 100 a year ago, 13.5 now15 of 150 guests
- Room size6 complain · 5 praise
- Something broken in the roomcomplaints rising: 6.1 in 100 a year ago, 9.6 now11 of 150 guests
What guests reported
What guests say
150 reviews from the last 2 years. Most praised: staff (68 guests). Weakest: room condition, where 14 of the 18 who mention it complain.
Location402Strength
The location is strategic, close to everywhere, located in Nusa Dua.
Google, December 2025, rated 5/5 by this guest
It’s close to the beach and activity centers.
Google, February 2026, rated 5/5 by this guest
Value402Strength
The rooms were comfortable and offered good value for money.
Google, June 2026, rated 4/5 by this guest
Clean and comfortable hotel with a reasonable price.
Google, June 2026, rated 5/5 by this guest
Beds151Strength
The bed was very comfortable and clean
Booking network, August 2026, rated 3/10 by this guest
Crisp white sheets, comfortable bed, I liked the hotel.
Google, November 2025, rated 5/5 by this guest
Views121Strength
The view on the 6th floor is amazing.
Google, December 2025, rated 5/5 by this guest
The service is really really good, the room is nice, the view is cool✨ bestt besttt
Google, December 2025, rated 5/5 by this guest
Cleanliness517Strength
The rooms were clean and the beds were very comfortable.
Booking network, June 2026, rated 10/10 by this guest
Great location, clean hotel.
Google, December 2025, rated 5/5 by this guest
There is no water in the room, the glass fogs up in the morning and it's been a while since anyone cleaned it, so the view is bad.
Google, December 2025, rated 1/5 by this guest
Staffcomplaints falling: 9.2 in 100 a year ago, 3.8 now6811Strength
The staff and room were lovely, breakfast was good .
Booking network, August 2026, rated 8/10 by this guest
The staff is friendly and responsive.
Google, December 2025, rated 5/5 by this guest
I am very disappointed with the service at this hotel, especially from one of the staff who provided information and rules that did not match the reality.
Google, December 2025, rated 1/5 by this guest
Quiet at night93Mostly good
The room is clean, neighborhood is quiet.
Google, May 2025, rated 5/5 by this guest
The rooms very clean and bed so comfort.This hotel is the right choice if you find the budget hotel with quiet place but close to anywhere.
Booking network, November 2024, rated 10/10 by this guest
Poor sound-proofing, can heard everything from the room next by or from corridor.
Google, January 2025, rated 5/5 by this guest
Poolcomplaints rising: 2.0 in 100 a year ago, 11.5 now238Mostly good
The Staff and the pool and the security men
Booking network, October 2025, rated 8/10 by this guest
The hotel is amazing with good pool and rooftop.
Google, July 2025, rated 5/5 by this guest
Room size56Split
The room is small but clean, the service is good, the breakfast is not very varied, the beach is quite far, the wifi in the room is very slow, except when used in the lobby it is quite good.
Google, July 2025, rated 4/5 by this guest
Spacious room, great amenities, hot shower & AC is proper cold.
Google, December 2025, rated 5/5 by this guest
Loved the location and room size, was really nice place to stay.
Booking network, August 2026, rated 8/10 by this guest
Breakfastcomplaints rising: 5.1 in 100 a year ago, 17.3 now714Weak spot
Breakfast is average, maybe add more menu options
Google, September 2026, rated 5/5 by this guest
The breakfast was also delicious, with a wide selection of local and international dishes.
Google, June 2025, rated 5/5 by this guest
Their breakfast was also delicious with plenty of health
Google, June 2025, rated 5/5 by this guest
Room conditioncomplaints rising: 8.2 in 100 a year ago, 11.5 now414Weak spot
The place on the whole is a bit run down.
Booking network, February 2025, rated 7/10 by this guest
After you come out the room it’s all tired.
Booking network, December 2024, rated 6/10 by this guest
Very used hotel/equipment
Booking network, July 2025, rated 6/10 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 676 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 15 of 150 reviews.
Problems in the bathroomcomplaints rising: 8.2 in 100 a year ago, 13.5 now15 of 1501 in 10 reviews
The room didn’t leave much space for intimacy as there was only one door to be used for the shower or the WC.
Booking network, October 2025, rated 6/10 by this guest
Hotel was clean good but no bottles by default, washroom door has no lock and is translucent + transparent only one washroom door everything.
Google, July 2026, rated 3/5 by this guest
Something broken in the roomcomplaints rising: 6.1 in 100 a year ago, 9.6 now11 of 1501 in 14 reviews
It is a good value hotel, but the only downsides are that the windows don't ventilate and the refrigerator isn't cold.
Google, April 2025, rated 4/5 by this guest
Fridge didn’t seem to work at all, but I wasn’t too fussed about that.
Google, February 2025, rated 3/5 by this guest
Heating and air conditioningcomplaints falling: 6.1 in 100 a year ago, 3.8 now8 of 1501 in 19 reviews
TV didn’t work Wifi crap and air con won’t go cold
Booking network, November 2024, rated 8/10 by this guest
Good hotel, friendly staff, comfortable bed, cold AC, nice and cozy pool.
Google, March 2025, rated 3/5 by this guest
Unexpected charges and refundscomplaints falling: 6.1 in 100 a year ago, 1.9 now7 of 1501 in 21 reviews
Fridge didn’t work then they charged me for ice to keep our waters cold
Booking network, April 2026, rated 8/10 by this guest
They were very quick to ensure I did not get free breakfast and I needed to pay for my coffee right away.
Booking network, May 2025, rated 6/10 by this guest
A facility closed7 of 1501 in 21 reviews
The only thing which I didn’t like was that tyhe 6th floor was closed which was the rooftop restro and bar.
Google, February 2025, rated 5/5 by this guest
Serious reports
1 in 150 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites1 of 150 reviews
Bed seemed to have bugs or similar that bit us all night.
Booking network, January 2026, rated 3/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
2 of the 60 guest photos we checked show damage or dirt (3%).
What it advertises, against the photos
Guests’ photos confirm: swimming pool (12), restaurant (4), bar (7), beach (5).
The hotel says it has no spa.
Price, place and rooms
Price
$26 is a typical night, from 264 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Nov 2026, $19Dearest month: Jun 2027, $63
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Booking.com$19
- Agoda$20
- tiket.com$20
- Priceline$20
- Vio.com$20
- Trip.com$21
- expedia.co.id$24
- Traveloka$24
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Tanjung Benoa is 239 m away. There is 1 bar or club within 200 metres.
- Nearest beach: Tanjung Benoa239 m
- Nearest shop: Coco mart4 min walk273 m by road
- Bali airport6.3 km
- Kuta Beach8.0 km
- Seminyak Beach11.8 km
- Uluwatu Temple16.6 km
- The Ubud Monkey Forest27.9 km
The lines are 5, 10 and 15 minutes on foot.
The map has little detail around this hotel, so a low count can mean unmapped rather than absent. Distances follow the streets, not straight lines.
Rooms
5 room types, from 22 to 40 m².
- Deluxe Double or Twin Room22 m²Sleeps 3
- ION Room22 m²Sleeps 21 King bed
- Superior Double or Twin Room22 m²Sleeps 3
- King Suite40 m²Sleeps 4
- ION Suite Room40 m²Sleeps 41 King bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. Only 21% of the 6,148 hotels in Bali are rated lower, and a typical one is rated 8.8.
Every review site, out of 100
If room condition matters to you
Here, 14 of the 18 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Bali
The nearest first, with our score for each.
How we know
150 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 686 most recent reviews from Google, Tripadvisor and the Booking network. 150 of them describe a stay in the last 2 years and are the ones counted here; the rest were 242 older, 51 in other languages, 237 with a score but no words and 6 about the restaurant rather than a stay.
- The hotel replied to 131 of its 200 newest Google reviews.
- 3 in every 100 reviews thank a staff member by name.
- 3 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.