Grand Mirage Resort & Thalasso Bali
5-star resort · Nusa Dua, Bali
Guests rate nearly every hotel highly: half the hotels in Bali are rated 8.8 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 27% of Bali hotels
- 81% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 27% of Bali hotels. Compared with 6,148 hotels in Bali. Counts for 50% of the score.
- 81% of guest comments are praise. 581 praise, 137 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $173 a nighttypical for two, before tax · from $124
- 74 mto Tanjung Benoa
- 289 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 74 m from Tanjung BenoaMeasured to the nearest edge of the sand
- Water view22 guest photos show it
- Swimming pool19 guest photos show it
- Beach12 guest photos show it
- Staff183 praise · 19 complain
Against
- Value20 complain · 19 praise
- Unexpected charges and refunds13 of 289 guests
- Expensive food and drinks13 of 289 guests
What guests reported
What guests say
289 reviews from the last 2 years. Most praised: staff (183 guests). Weakest: value, where 20 of the 39 who mention it complain.
Views282Strength
Friendly staff, beautiful views and beautiful rooms.
Booking network, June 2026, rated 10/10 by this guest
I stayed in the largest deluxe double room on the fourth floor, which was great value for money as it had a lazy river view.
Google, August 2026, rated 5/5 by this guest
Staff18319Strength
The staff are amazing especially Kevin.
Booking network, May 2026, rated 10/10 by this guest
Staff were always friendly and ready to help.
Google, August 2026, rated 5/5 by this guest
The guests that didn’t pay for all inclusive certainly were treated less than with attentiveness and customer service
Booking network, May 2026, rated 6/10 by this guest
Pool637Strength
Pools are huge and kids had a blast.
Google, May 2026, rated 5/5 by this guest
The room was amazing, the main pool amazing, staff amazing
Booking network, July 2026, rated 10/10 by this guest
How other travellers took up all the sun beds first thing in the morning and they weren’t even at the pool, and they were taken up all day.
Booking network, August 2026, rated 10/10 by this guest
Room size243Strength
The hotel is clean, spacious, and very comfortable.
Google, September 2026, rated 5/5 by this guest
Felt like a spacious resort
Booking network, September 2026, rated 8/10 by this guest
We realized we had to live out of our suitcase on the floor because no room to put your clothes just some hangars and 2 very small drawers.
Tripadvisor, September 2026, rated 3/5 by this guest
Cleanliness689Strength
An excellent five-star hotel, it looks fresh after the renovation, the rooms are clean, the breakfast is up to standard, the kids really enjoyed the lazy river, they looked forward to it every day, I definitely recommend it to families with children.
Google, July 2026, rated 5/5 by this guest
All the hotel staff were friendly, and the facilities were clean.
Google, May 2026, rated 5/5 by this guest
Sataya was our highlight of our stay he was lovely
Booking network, June 2026, rated 8/10 by this guest
Location326Mostly good
Wonderful place to stay right in the beach
Booking network, June 2026, rated 10/10 by this guest
Nice and close to the beach, but the food isn't ideal as a bay, although there is an Indian restaurant that opens at 3 PM.
Google, August 2026, rated 4/5 by this guest
If you want to explore Bali, expect to always need transport
Booking network, June 2026, rated 8/10 by this guest
Food8931Mostly good
Services was perfect, Restaurant was very delicious, And most important thing is kindness from staff.
Tripadvisor, September 2026, rated 5/5 by this guest
All of the restaurants on-site were excellent and the food and service was really great.
Tripadvisor, September 2026, rated 5/5 by this guest
Some of the food tasted off
Booking network, September 2026, rated 9/10 by this guest
Breakfast4215Mostly good
Like your hospitality and specially Breakfast is beyond expectation s.
Tripadvisor, August 2026, rated 5/5 by this guest
Great facilities, great breakfast spread, friendly and helpful staff.
Booking network, August 2026, rated 9/10 by this guest
I think the chef needs a good shake up, we chose this over conrad and were disappointed with the quality and taste of the food.
Booking network, July 2026, rated 7/10 by this guest
Beds95Mostly good
Beds were big and comfortable
Booking network, August 2026, rated 9/10 by this guest
Bed was comfy, the bathroom was clean and relatively modern.
Google, June 2026, rated 5/5 by this guest
Rooms are good, pillows are horrible (way too big).
Tripadvisor, September 2026, rated 3/5 by this guest
Quiet at night118Split
Tends to be a bit noisy of an evening but generally stops at a reasonable hour.
Booking network, August 2026, rated 8/10 by this guest
The noise level inside and outside the hotel was loud.
Booking network, August 2026, rated 7/10 by this guest
On top of that, if you're honeymooners, be careful because the whole place is full of families and children, and it's noisy.
Google, August 2026, rated 2/5 by this guest
Room condition1312Split
The facilities, swimming pools, gymnasium, sunbeds, and three-star level require updates and renovations.
Google, August 2026, rated 2/5 by this guest
The resort is a bit dated, but
Google, August 2026, rated 5/5 by this guest
Old building but not the facilities, amenitiesad and the staff.
Google, June 2026, rated 5/5 by this guest
Value1920Split
Everything is over priced.
Google, June 2026, rated 3/5 by this guest
It was fine, we stay at a lot of places in Bali and to be honest for the price it fell very short
Booking network, September 2026, rated 8/10 by this guest
If you don't mind the price of all inclusive, don't think twice.
Booking network, May 2026, rated 10/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 5,115 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 13 of 289 reviews.
Unexpected charges and refunds13 of 2891 in 22 reviews
I washed two pairs of long pants and two t-shirts, and the price was over 1 million rupees!
Google, May 2026, rated 2/5 by this guest
Both parents have to pay for the foam party, even if only one parent is going in the water with the children.
Booking network, August 2026, rated 10/10 by this guest
Expensive food and drinks13 of 2891 in 22 reviews
The food is bit expensive though.
Google, July 2026, rated 4/5 by this guest
The on‑site restaurants are quite expensive for what they offer.
Booking network, September 2026, rated 8/10 by this guest
Insects or pests9 of 2891 in 32 reviews
Beds bugs in Ocean view suite Main building and Junior suite at Family Paradise.
Booking network, June 2026, rated 6/10 by this guest
The hotel was clean however there were cockroaches present but that can happen anywhere
Booking network, April 2026, rated 7/10 by this guest
Not as shown or booked6 of 2891 in 48 reviews
The pools were also much smaller in person than they appear online.
Google, May 2026, rated 2/5 by this guest
Problems in the bathroom6 of 2891 in 48 reviews
The shower and bath took five to ten minutes to get hot enough to shower.
Booking network, June 2026, rated 10/10 by this guest
Last night we decided to have a bath together however the plug in the bath (some fancy push in type) wouldn’t seal properly so we stuffed it with flannels.
Google, July 2026, rated 2/5 by this guest
A facility closed6 of 2891 in 48 reviews
I noticed a few options that weren't available, few locations on site that weren't open such as dining areas and the ballroom.
Booking network, June 2026, rated 9/10 by this guest
Serious reports
12 in 289 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill7 of 289 reviews
My daughter got sick and we called in house Dr 3 times in total.
Booking network, July 2026, rated 8/10 by this guest
As we did the all-inclusive by the end of it we were all vomiting everything, so a bit ironic too!
Tripadvisor, September 2026, rated 3/5 by this guest
A physical hazard5 of 289 reviews
Our two year old fell out of trampoline and hurt her head .
Booking network, May 2026, rated 9/10 by this guest
The wooden playground was deteriorating, with rotting wood, exposed screws, and bolts sticking out in multiple areas.
Google, May 2026, rated 2/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: swimming pool (19), gym (1), restaurant (2), bar (3), beach (12), kids' area (3), hot tub (7), private balcony (3), water view (22), event space (2).
Price, place and rooms
Price
$173 is a typical night, from 303 dates checked in the coming year.
Weekends cost 5% more than weekdays
A typical night, month by month
Cheapest month: Nov 2026, $128Dearest month: Jul 2027, $254
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Trip.com$123
- Agoda$137
- Vio.com$137
- skyscanner.net$138
- bluepillow.id$138
- Traveloka$147
- evendo.com$147
- Booking.com$148
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Tanjung Benoa is 74 m away. There is 1 bar or club within 200 metres.
- Nearest beach: Tanjung Benoa74 m
- Nearest shop: Coco mart3 min walk254 m by road
- Bali airport6.5 km
- Kuta Beach8.1 km
- Seminyak Beach12.0 km
- Uluwatu Temple16.7 km
- The Ubud Monkey Forest27.9 km
The lines are 5, 10 and 15 minutes on foot.
The map has little detail around this hotel, so a low count can mean unmapped rather than absent. Distances follow the streets, not straight lines.
Rooms
31 room types, from 33 to 225 m².
- Premiere Ocean View33 m²Sleeps 41 King bedSea or water view
- Universal Design Suite (Accessible & Senior Citizen Friendly)42 m²Sleeps 32 Twin bedBathtub
- Premiere Room - Pool Access42 m²Sleeps 41 Double bed + 2 Twin bedBalcony
- Premiere Double or Twin Room with Ocean View42 m²Sleeps 3Bathtub in its photosBalconySea or water view
- New Premiere Ocean View42 m²Sleeps 41 Double bed + 2 Twin bedBathtub in its photosBalconySea or water view
- New Premiere Garden View42 m²Sleeps 41 Double bed + 2 Twin bedBathtub in its photosBalconyA view, going by the room's name
The other 25 room types
- Double or Twin Room with Terrace42 m²Sleeps 3Balcony
- New Premiere Pool View42 m²Sleeps 42 Twin bed + 1 Double bedBalconyA view, going by the room's name
- Family Deluxe Ocean View42 m²Sleeps 41 Twin bed + 1 super-king bedBathtub in its photosBalconySea or water view
- Special Offer - All Inclusive At Premiere Room With Ocean View42 m²Sleeps 21 super-king bed + 2 Single bedBathtub in its photosBalcony in its photosSea or water view
- Family Studio (Bunk Bed)45 m²Sleeps 5BalconySea or water view
- Family Studio (2 Queen Beds)45 m²Sleeps 4Balcony
- Family Studio Bunk, Garden View45 m²Sleeps 5A view, going by the room's name
- Junior Suite60 m²Sleeps 53 Twin bed + 1 super-king bedBathtubBalcony
- Girls Suite60 m²Sleeps 41 super-king bed + 1 Queen bedBathtubBalcony
- Kids Suite60 m²Sleeps 51 Twin bed + 1 super-king bed + 1 Bunk bedBathtubBalcony
- Kids Suite, Garden View (1 King, 1 bunk bed and 1 trundle bed)60 m²Sleeps 5BathtubA view, going by the room's name
- Junior Studio Suite, Garden View60 m²Sleeps 51 King bed + 2 Twin bed + 1 Sofa bedBathtubA view, going by the room's name
- Ocean View Suite80 m²Sleeps 41 super-king bedBalcony in its photosSea or water view
- Two-Bedroom Suite, Garden View80 m²Sleeps 6BathtubA view, going by the room's name
- Connecting Premiere - Pool Access84 m²Sleeps 62 Twin bed + 1 Double bedBalcony
- Connecting Premiere Garden84 m²Sleeps 62 Twin bed + 1 Double bedBathtubBalcony
- Connecting Premiere Ocean84 m²Sleeps 62 Twin bed + 1 Double bedBalconySea or water view
- Two-Bedroom Suite85 m²Sleeps 6Bathtub
- Apartment, 3 Bedrooms, Ocean View85 m²Sleeps 12BathtubSea or water view
- Two-Bedroom Suite with Sea View85 m²Sleeps 6Sea or water view
- Two-Bedroom Apartment170 m²Sleeps 6BathtubSea or water view
- Apartment, 2 Bedrooms, Ocean View170 m²Sleeps 10BathtubSea or water view
- Three-Bedroom Apartment225 m²Sleeps 8Bathtub
- Family Deluxe Garden ViewNot statedSleeps 41 King bed + 1 Twin bedBathtubA view, going by the room's name
- Premiere Terrace GardenNot statedSleeps 41 King bedBathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.4 out of 10. 27% of the 6,148 hotels in Bali are rated lower, and a typical one is rated 8.8.
Every review site, out of 100
Trip.com rates it 90 out of 100 and Booking network rates it 84. Booking network only takes reviews from people who booked and stayed, while Trip.com takes them from anyone.
If value matters to you
Here, 20 of the 39 guests who mention value complain. These nearby hotels do better on it.
More hotels in Bali
The nearest first, with our score for each.
How we know
289 reviews counted · 99 photos checked · updated 11 October 2026
- We collected this hotel's 668 most recent reviews from Google, Tripadvisor and the Booking network. 289 of them describe a stay in the last 2 years and are the ones counted here; the rest were 102 older, 29 in other languages, 238 with a score but no words and 10 about the restaurant rather than a stay.
- The hotel replied to 81 of its 200 newest Google reviews.
- 25 in every 100 reviews thank a staff member by name.
- 9 reviews mention a free upgrade, a cake or a gift.
- We looked at 99 photos: the first 39 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.