The Cross hotel
3-star hotel · Esquilino, Rome
Long Weekend score
MixedNo serious reports. in 225 reviews
Guests rate nearly every hotel highly: half the hotels in Rome are rated 9.0 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 20% of Rome hotels
- 84% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 20% of Rome hotels. Compared with 7,758 hotels in Rome. Counts for 50% of the score.
- 84% of guest comments are praise. 464 praise, 90 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $122 a nighttypical for two, before tax · from $71
- 6 min walkto Manzoni station
- 225 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceManzoni is 445 m away
- Private balcony8 guest photos show it
- Staff133 praise · 11 complain
- Cleanliness91 praise · 6 complain
- Location87 praise · 6 complain
Against
- Quiet at nightcomplaints rising: 8.8 in 100 a year ago, 13.1 now28 complain · 18 praise
- Something broken in the room11 of 225 guests
- Problems in the bathroomcomplaints rising: 2.9 in 100 a year ago, 4.7 now10 of 225 guests
- Heating and air conditioningcomplaints rising: 2.9 in 100 a year ago, 4.2 now9 of 225 guests
What guests reported
What guests say
225 reviews from the last 2 years. Most praised: staff (133 guests). Weakest: quiet at night, where 28 of the 46 who mention it complain.
Food80Strength
Extremely polite and kind staff, spotlessly clean rooms, superb cuisine.
Google, August 2026, rated 5/5 by this guest
Special mention is the juice bar!
Google, August 2026, rated 4/5 by this guest
Cleanliness916Strength
The room was clean and smelled nice.
Google, January 2026, rated 5/5 by this guest
The rooms were spotless and very comfortable, the bar with its terrace was a real highlight, and the location made everything easy—quick access and very close to the metro.
Google, July 2026, rated 5/5 by this guest
Floors in the corridors in the annex not exactly spotless .
Booking network, May 2026, rated 6/10 by this guest
Location876Strength
I went for Rome pride weekend and it was literally close to all Pride activities.
Booking network, June 2026, rated 10/10 by this guest
It hits the spot the location is away from the tourist hustle and bustle but still central.
Google, May 2026, rated 5/5 by this guest
Location is a but far from anything, if you don’t use the taxi or bus.
Booking network, June 2026, rated 10/10 by this guest
Staff13311Strength
Friendly welcome, warm and welcoming staff.
Google, September 2026, rated 5/5 by this guest
A huge thank you to the hotel staff for their promptness and friendliness!
Google, January 2026, rated 5/5 by this guest
On top of that, the service was terrible; they didn't replenish toiletries like soap and toilet paper in the rooms.
Google, January 2026, rated 1/5 by this guest
Value163Mostly good
Hotel is very clean and receptionists are very friendly and helpful!
Booking network, September 2026, rated 10/10 by this guest
Excelente custo benefício
Booking network, June 2026, rated 10/10 by this guest
Breakfastcomplaints rising: 2.9 in 100 a year ago, 8.9 now6818Mostly good
Furthermore, the breakfast was varied and good.
Google, August 2026, rated 5/5 by this guest
The breakfast was well prepared.
Google, August 2026, rated 5/5 by this guest
In the mornings at breakfast, one had to fight for seats and leftover food amidst hordes of teenagers.
Google, March 2026, rated 2/5 by this guest
Beds113Mostly good
The room is clean and beds are comfortable.
Booking network, January 2026, rated 9/10 by this guest
Beautiful building, great breakfast and comfortable beds
Booking network, June 2026, rated 8/10 by this guest
The rooms were nice but poorly maintained, with a very uncomfortable double bed (two singles next to each other), a very loud flashing alarm light, and a terrible breakfast.
Google, November 2025, rated 2/5 by this guest
Room size196Mostly good
Nice big room and short walk to many beautiful places.
Booking network, June 2026, rated 9/10 by this guest
The room was very clean and spacious.
Booking network, April 2026, rated 9/10 by this guest
The soap was very small for 3 person...room was relatively smaller
Booking network, October 2025, rated 7/10 by this guest
Room conditioncomplaints rising: 2.9 in 100 a year ago, 4.2 now139Split
Corridoi rovinati anche in prossimità delle stanze migliori.
Booking network, February 2026, rated 7/10 by this guest
My room was a bit worn and sad compared to the room I had last time.
Booking network, March 2026, rated 7/10 by this guest
The hotel maintenance (room furniture) is very poor, the electronic key cards malfunction, and the electricity cuts out.
Google, January 2026, rated 3/5 by this guest
Quiet at nightcomplaints rising: 8.8 in 100 a year ago, 13.1 now1828Weak spot
However, there are a few minor drawbacks: a flashing red light in the room all night, and the room wasn't very soundproof!
Google, September 2026, rated 4/5 by this guest
The rooms are not spacious, the mattress is terrible, from 7:30 in the morning there is awful noise from the cleaning staff, and the breakfasts are terrible with unripe vegetables and fruits.
Booking network, January 2026, rated 3/10 by this guest
It felt more like staying in a smelly, noisy dormitory than a relaxing hotel getaway.
Booking network, August 2026, rated 6/10 by this guest
Too few mentions to judge: views and pool.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,035 Google ratings
Problems guests raised
Raised most: something broken in the room, in 11 of 225 reviews.
Something broken in the room11 of 2251 in 20 reviews
Shower door handle was broken.
Booking network, April 2026, rated 4/10 by this guest
The first room had a half-broken door, as did the bathroom door.
Google, August 2026, rated 3/5 by this guest
Problems in the bathroomcomplaints rising: 2.9 in 100 a year ago, 4.7 now10 of 2251 in 22 reviews
shower glass doors do not seal properly so water goes out from the shower bin, bad sound isolation from the outside trafic, breakfast offer could be better
Booking network, April 2026, rated 8/10 by this guest
Bathroom (small) and shower (low water pressure) are the only things that could be Improved.
Google, April 2026, rated 5/5 by this guest
Heating and air conditioningcomplaints rising: 2.9 in 100 a year ago, 4.2 now9 of 2251 in 25 reviews
It didn't cool down quickly, and it's quite far from the center of Rome, making walking difficult.
Google, August 2026, rated 4/5 by this guest
Loved how close it was to attractions
Booking network, March 2026, rated 10/10 by this guest
Complaints the hotel left unresolved8 of 2251 in 28 reviews
Their refusal of my cancellation request was in line with relevant terms and conditions - however, other hotels may have responded differently, so worth being aware.
Google, August 2026, rated 1/5 by this guest
I reported this to reception, and nothing was done.
Google, July 2026, rated 3/5 by this guest
Unpleasant surroundings8 of 2251 in 28 reviews
The only thing is that several people told me the area where the hotel is located isn't very safe, especially since I was traveling alone in Rome.
Google, December 2025, rated 5/5 by this guest
A pretty nice hotel, about a 15-minute walk from the Colosseum and a 5-minute walk from the metro station, but with a lot of homeless people in the area.
Google, March 2026, rated 4/5 by this guest
Unexpected charges and refunds7 of 2251 in 32 reviews
I would have given five stara if I wasn't charged 2.5 euros for a bottle of water.
Google, January 2026, rated 4/5 by this guest
I got charged for breakfast on one room but not the other two
Booking network, January 2026, rated 8/10 by this guest
Serious reports
None found in 225 reviews.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (1), private balcony (8).
The hotel says it has no spa, gym or hot tub.
Price, place and rooms
Price
$122 is a typical night, from 305 dates checked in the coming year.
Weekends cost 9% more than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $92Dearest month: May 2027, $189
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- amimir.com$159
- tui.com$162
- Vio.com$168
- deals.goseek.com$168
- deals.etrip.net$168
- Super.com$170
- trivago.deals$177
- evendo.com$181
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Manzoni station is 445 m away by road, about 6 minutes on foot.
- Nearest shop: Roma Minimarket3 min walk254 m by road
- Nearest station: Manzoni6 min walk445 m by road
- Nearest main road: Via Nola464 m
- The Colosseum26 min walk1.9 km by road
- The Trevi Fountain3.0 km
- The Pantheon3.7 km
- St. Peter's Basilica5.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
13 room types, from 9 to 32 m².
- Comfort Single Room9 m²Sleeps 2
- Small Double Room12 m²Sleeps 2
- Standard Single Room12 m²Sleeps 1Balcony in its photos
- Standard Double or Twin Room14 m²Sleeps 3
- Superior Room14 m²Sleeps 41 Double bed + 1 Twin bedNo view
- Deluxe Triple Room18 m²Sleeps 31 Queen bed
The other 7 room types
- Premium Room18 m²Sleeps 41 Double bed + 1 Twin bed
- Superior Triple Room18 m²Sleeps 41 Twin bed + 1 Queen bed
- Premium Quadruple Room20 m²Sleeps 41 Twin bed + 1 Queen bed
- Exclusive Room25 m²Sleeps 31 Double bed + 1 Twin bed
- Deluxe Triple Room with Terrace32 m²Sleeps 41 Twin bed + 1 Queen bedBalcony
- Classic RoomNot statedSleeps 21 Double bed
- Deluxe RoomNot statedSleeps 31 Double bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.4 out of 10. Only 20% of the 7,758 hotels in Rome are rated lower, and a typical one is rated 9.0.
Every review site, out of 100
36 Google reviewers ticked "Quiet", yet 28 guests complain about noise.
If quiet at night matters to you
Here, 28 of the 46 guests who mention quiet at night complain. These nearby hotels do better on it.
More hotels in Rome
The nearest first, with our score for each.
How we know
225 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 788 most recent reviews from Google, Tripadvisor and the Booking network. 225 of them describe a stay in the last 2 years and are the ones counted here; the rest were 205 in other languages, 356 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 155 of its 200 newest Google reviews.
- 8 in every 100 reviews thank a staff member by name.
- 2 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.