Carlton Hotel Bangkok Sukhumvit
5-star hotel · Phrom Phong, Bangkok
Long Weekend score
StrongNo serious reports. in 286 reviews
- 92% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- 92% of guest comments are praise. 640 praise, 53 complain. Counts for 60% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 40% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $172 a nighttypical for two, before tax · from $133
- 7 min walkto the nearest station
- 286 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 554 m away
- Staff181 praise · 15 complain
- Location122 praise · 5 complain
- Cleanliness78 praise · 4 complain
- Breakfast63 praise · 10 complain
Against
- On a main road: Sukhumvit Road39 m from the building
What guests reported
What guests say
286 reviews from the last 2 years. Most praised: staff (181 guests). Weakest: value, where 5 of the 16 who mention it complain.
Room size360Strength
The room was spacious, cozy, and perfect for a family!
Booking network, August 2026, rated 10/10 by this guest
Great family hotel -- we were a group of 2 adults with kids 1 and 5 and the room was huge.
Booking network, August 2026, rated 8/10 by this guest
Views340Strength
Room had floor to ceiling windows with fabulous views of Bangkok.
Booking network, August 2026, rated 8/10 by this guest
The rooftop bar had great drinks and a beautiful view!
Google, July 2026, rated 5/5 by this guest
Beds160Strength
+ Family room with 2 bedrooms absolutely perfect: spacious, comfortable, excellent bedding.
Tripadvisor, August 2026, rated 5/5 by this guest
Rooms are spacious and well presented with comfortable beds.
Tripadvisor, July 2026, rated 5/5 by this guest
Room condition291Strength
The room is large and beautiful, really impeccable, and in a great location walking distance to so much.
Booking network, August 2026, rated 10/10 by this guest
+ Facilities, very modern
Booking network, September 2026, rated 2/10 by this guest
Location1225Strength
Fabulous position and an excellent hotel.
Booking network, August 2026, rated 10/10 by this guest
Great experience and wonderful location.
Tripadvisor, September 2026, rated 5/5 by this guest
but a bit noisy and 45/50min by taxi to reach the historical center such as Grand Palace and other famous temples…
Google, June 2026, rated 5/5 by this guest
Cleanliness784Strength
Room was spotless we were so lucky to get a room with an amazing view.
Booking network, June 2026, rated 9/10 by this guest
The room was very clean and comfortable.
Booking network, September 2026, rated 10/10 by this guest
We came back one mid afternoon to an unkept room.
Booking network, July 2026, rated 9/10 by this guest
Staff18115Strength
The doorman on the morning of 8th September made our day, he was so helpful, so friendly, and had such a nice demeanour, he also significantly improved our perception of the hotel!
Booking network, September 2026, rated 7/10 by this guest
The staff is superb as you would expect.
Booking network, September 2026, rated 10/10 by this guest
Both the floor manager and the receptionist were utterly disrespectful while dealing with double-charging issues on our deposit.
Google, July 2026, rated 1/5 by this guest
Pool404Strength
The room, the sauna, and the pool are all comfortable!!️
Tripadvisor, September 2026, rated 5/5 by this guest
Amazing facilities, swimming pool and the gym
Booking network, September 2026, rated 8/10 by this guest
The pool is large, but there is a severe lack of sun beds.
Google, July 2026, rated 3/5 by this guest
Breakfast6310Strength
The breakfast was wonderful and the decor and design was beautiful.
Tripadvisor, June 2026, rated 5/5 by this guest
The breakfast is exceptional and I can’t wait to come back when I leave.
Booking network, July 2026, rated 10/10 by this guest
The breakfast wasn't as good as it should have been.
Google, August 2026, rated 4/5 by this guest
Food256Mostly good
Also, the coconut at the cafe on the first floor of the Carlton is so fresh and delicious~^^
Google, August 2026, rated 5/5 by this guest
Everything was exceptional- staff, food, location
Booking network, July 2026, rated 10/10 by this guest
The staff at the lounge were great but the selection of food was very poor.
Google, July 2026, rated 5/5 by this guest
Value115Mostly good
Good value for money and very helpful staff made for a great stay.
Booking network, August 2026, rated 8/10 by this guest
Amazing service, good value.
Tripadvisor, September 2026, rated 5/5 by this guest
Quiet at night53Mostly good
Wonderful experience,you do not feel that u are away from ur home it's jus feels like u r home so relaxing, fantastic staff always ready to help, so much kindness what else so u need when u r on holidays peaceful, fantabulous mind blowing place to stay hotel Carlton jus wowwww
Tripadvisor, June 2026, rated 5/5 by this guest
The location was perfect, environment is clean, serene and modern
Booking network, June 2026, rated 10/10 by this guest
Facilities decore and service
Booking network, August 2026, rated 9/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,328 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 9 of 286 reviews.
Unexpected charges and refunds9 of 2861 in 32 reviews
A security deposit was taken from my card without my knowledge and the door to the swimming pool does not work.
Booking network, July 2026, rated 8/10 by this guest
Der Früh Check in kostet extra is ab 10 Uhr verfügbar
Booking network, June 2026, rated 10/10 by this guest
Complaints the hotel left unresolved6 of 2861 in 48 reviews
Requested for earplugs, told me to get from 7-11.
Google, July 2026, rated 2/5 by this guest
The hotel failed to provide a clean and safe environment, and the issue was not handled properly, their staffs were not helpful and not willing to solve such problems.
Google, August 2026, rated 1/5 by this guest
A slow check-in4 of 2861 in 72 reviews
We got gracefully until 2pm in one of the rooms.
Booking network, July 2026, rated 9/10 by this guest
I asked for at least a slightly late check-out, but they didn't grant it, even though I booked 7 rooms for 6 nights.
Booking network, August 2026, rated 4/10 by this guest
A booking not honoured3 of 2861 in 95 reviews
So in the end they gave me a room with two single beds.
Booking network, August 2026, rated 6/10 by this guest
I had booked a large double bed, but upon arrival the room had been prepared incorrectly and had to be changed.
Google, October 2026, rated 3/5 by this guest
Problems in the bathroom3 of 2861 in 95 reviews
The only two things to complaint n disappointing was no hot water for bath tub...
Google, August 2026, rated 4/5 by this guest
Water in shower was bot very hot.
Booking network, August 2026, rated 8/10 by this guest
Serious reports
None found in 286 reviews.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
Guests’ photos confirm: swimming pool (5), gym (4), bar (3), bathtub (1).
The hotel says it has no hot tub.
Price, place and rooms
Price
$172 is a typical night, from 303 dates checked in the coming year.
Weekends cost 5% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $160Dearest month: Feb 2027, $180
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- th.bluepillow.com$164
- clicktrip.com$175
- evendo.com$181
- Booking.com$184
- Traveloka$197
- prestigia.com$197
- Agoda$200
- Priceline$200
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 554 m away by road, about 7 minutes on foot. There are 12 bars or clubs within 200 metres.
- Nearest main road: Sukhumvit Road39 m
- Nearest shop: 7-Eleven1 min walk57 m by road
- Nearest station7 min walk554 m by road
- Khao San Road8.5 km
- The Grand Palace9.4 km
- Wat Arun9.8 km
- Chatuchak Market9.9 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
7 room types, from 37 to 64 m².
- Carlton Club Room37 m²Sleeps 31 super-king bedBathtub
- Deluxe Room37 m²Sleeps 31 super-king bed + 2 Twin bedBathtub
- Executive Room with Extra Bed – Triple Occupancy37 m²Sleeps 3Bathtub
- Deluxe Room with Extra Bed – Triple Occupancy37 m²Sleeps 3Bathtub
- Executive Room37 m²Sleeps 31 super-king bed + 2 Twin bedBathtub
- Family Room64 m²Sleeps 42 Twin bed + 1 super-king bedBathtub
The other 1 room types
- Executive Suite64 m²Sleeps 31 super-king bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Not enough comparable hotels to rank it.
Every review site, out of 100
More hotels in Bangkok
The nearest first, with our score for each.
How we know
286 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 893 most recent reviews from Google, Tripadvisor and the Booking network. 286 of them describe a stay in the last 2 years and are the ones counted here; the rest were 70 older, 103 in other languages, 421 with a score but no words and 13 about the restaurant rather than a stay.
- The hotel replied to 196 of its 200 newest Google reviews.
- 21 in every 100 reviews thank a staff member by name.
- 19 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.