Novotel Bangkok Sukhumvit 20
4-star hotel · Phrom Phong, Bangkok
Long Weekend score
StrongNo serious reports. in 212 reviews
- 94% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- 94% of guest comments are praise. 382 praise, 23 complain. Counts for 60% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 40% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $113 a nighttypical for two, before tax · from $89
- 13 min walkto the nearest station
- 212 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 1.0 km away
- Staff163 praise · 7 complain
- Location65 praise · 1 complain
- Food46 praise · 0 complain
- Cleanliness32 praise · 3 complain
Against
- Room condition5 complain · 3 praise
What guests reported
What guests say
212 reviews from the last 2 years. Most praised: staff (163 guests). Weakest: room condition, where 5 of the 8 who mention it complain.
Food460Strength
The great food, many menu choices, friendly service and comfortable.
Tripadvisor, August 2026, rated 5/5 by this guest
My favorite part was the restaurant; the food was delicious at every meal.
Google, August 2026, rated 5/5 by this guest
Views180Strength
❤️❤️❤️ The view was beautiful!
Google, September 2026, rated 5/5 by this guest
The view is amazing, the service is good, and the food offers set menus at reasonable prices.
Google, September 2026, rated 5/5 by this guest
Value100Strength
Great Value for Bangkok Sukhumvit 20
Booking network, July 2026, rated 9/10 by this guest
Perfect location, right in the middle of it all, luxurious and relaxing and worth the cost.
Tripadvisor, August 2026, rated 5/5 by this guest
Location651Strength
A fantastic hotel with great facilities, well located to good restaurants and local amenities.
Tripadvisor, October 2026, rated 5/5 by this guest
The location excellent restaurants onsite excellent staff and service excellent and it was worth every penny.
Booking network, June 2026, rated 10/10 by this guest
Staff1637Strength
We checked in today and had the nicest and most warming welcome from Fhasai.
Tripadvisor, July 2026, rated 5/5 by this guest
Jam, Natty and Bew provided excellent services as well.
Tripadvisor, September 2026, rated 5/5 by this guest
It took a very long time to receive our food even though we were the only ones ordering.
Booking network, July 2026, rated 7/10 by this guest
Pool151Strength
He particularly likes the gym, pool and rooftop bar.
Tripadvisor, June 2026, rated 5/5 by this guest
The pool area and gym were great facilities to use.
Booking network, August 2026, rated 9/10 by this guest
Gym and pool needs to be better.
Booking network, September 2026, rated 9/10 by this guest
Cleanliness323Strength
The interior is clean, the location is convenient, and it offers good value for money.
Google, September 2026, rated 5/5 by this guest
Clean rooms, rooms are big spacious, breakfast has good selections.
Booking network, August 2026, rated 10/10 by this guest
The pillow on the bed was dirty.
Booking network, June 2026, rated 7/10 by this guest
Breakfast214Mostly good
Very nice staff (implemented our request to stay on a higher floor), very fine and varied breakfast buffet with live cooking, great quality.
Tripadvisor, October 2026, rated 4/5 by this guest
A nice and clean service is good breakfast is excellent stuff are so kind
Google, September 2026, rated 5/5 by this guest
Should have more menu with Chicken on Breakfast since I was the one who didn't eat pork and beef.
Tripadvisor, August 2026, rated 4/5 by this guest
Room size92Mostly good
Super hotel with a beautiful and spacious family suite on the 25th floor.
Google, August 2026, rated 5/5 by this guest
The room was spacious, spotlessly clean, and fully equipped with all the amenities we needed.
Tripadvisor, July 2026, rated 5/5 by this guest
The room and the beds are pretty small.
Booking network, June 2026, rated 8/10 by this guest
Room condition35Weak spot
The hotel feels a bit older, and some of the bathroom fittings are worn down.
Booking network, September 2026, rated 9/10 by this guest
Room are bit old and dark , basic breakfast
Booking network, July 2026, rated 7/10 by this guest
Well maintained and good staff but the property is looking a little tired.
Tripadvisor, August 2026, rated 4/5 by this guest
Too few mentions to judge: quiet at night and beds.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 5,978 Google ratings
Serious reports
None found in 212 reviews.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
Guests’ photos confirm: swimming pool (4), restaurant (17), bar (6).
The hotel says it has no hot tub.
Price, place and rooms
Price
$113 is a typical night, from 302 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Nov 2026, $108Dearest month: Jan 2027, $118
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- tiket.com$80
- clicktrip.com$84
- airasia.com$87
- Vio.com$87
- deals.etrip.net$87
- deals.dealbase.com$99
- EaseMyTrip$108
- qantas.com$108
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 1.0 km away by road, about 13 minutes on foot. There are 8 bars or clubs within 200 metres.
- Nearest shop: FamilyMart1 min walk2 m by road
- Nearest main road: Sukhumvit Road250 m
- Nearest station13 min walk1.0 km by road
- Khao San Road8.8 km
- The Grand Palace9.6 km
- Wat Arun10.1 km
- Chatuchak Market10.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
7 room types, from 30 to 45 m².
- Superior King Room with City View30 m²Sleeps 3A view, going by the room's name
- Superior Twin Room with City View30 m²Sleeps 3A view, going by the room's name
- Executive Deluxe Twin Room with Lounge Access33 m²Sleeps 3
- Executive Deluxe King Room with Lounge Access33 m²Sleeps 3
- Deluxe King Room with City View33 m²Sleeps 3Bathtub in its photosA view, going by the room's name
- Executive Suite with Lounge Access45 m²Sleeps 31 Double bedBathtub in its photos
The other 1 room types
- Family Suite with Lounge Access45 m²Sleeps 41 Double bedBathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Not enough comparable hotels to rank it.
Every review site, out of 100
If room condition matters to you
Here, 5 of the 8 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Bangkok
The nearest first, with our score for each.
How we know
212 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 763 most recent reviews from Google, Tripadvisor and the Booking network. 212 of them describe a stay in the last 2 years and are the ones counted here; the rest were 94 older, 93 in other languages, 276 with a score but no words and 88 about the restaurant rather than a stay.
- The hotel replied to 189 of its 200 newest Google reviews.
- 44 in every 100 reviews thank a staff member by name.
- 5 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.