Mermaid Hotel Bangkok
4-star hotel · Phrom Phong, Bangkok
Long Weekend score
Good1 serious report in 298 reviews: something stolen
Guests rate nearly every hotel highly: half the hotels in Bangkok are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 50% of Bangkok hotels
- 87% of guest comments are praise
- 88% of guest photos show no damage
How this score is made
- Rated higher than 50% of Bangkok hotels. Compared with 1,626 hotels in Bangkok. Counts for 50% of the score.
- 87% of guest comments are praise. 626 praise, 96 complain. Counts for 30% of the score.
- 88% of guest photos show no damage. 53 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $68 a nighttypical for two, before tax · from $52
- 12 min walkto the nearest station
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 898 m away
- Swimming pool10 guest photos show it
- Staff191 praise · 6 complain
- Location149 praise · 2 complain
- Cleanliness65 praise · 7 complain
Against
- Room condition50 complain · 5 praise
- Something broken in the roomcomplaints rising: 1.0 in 100 a year ago, 6.2 now13 of 298 guests
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: staff (191 guests). Weakest: room condition, where 50 of the 55 who mention it complain.
Location1492Strength
This charming little hotel near Phrom Phong station offers a variety of Japanese, Korean, and Chinese restaurants, and is conveniently located near Terminal 21 shopping mall.
Google, August 2026, rated 5/5 by this guest
The hotel is good located.We highly recommend the breakfast which is in an Mexican restaurant!
Booking network, April 2026, rated 10/10 by this guest
Room size541Strength
Rooms are big and spacious.
Booking network, July 2026, rated 7/10 by this guest
Room is ok, nothing fancy but size is good (triple room) Balcony is good for smoking.
Google, September 2026, rated 5/5 by this guest
Staff1916Strength
The staff were very nice.
Google, June 2026, rated 4/5 by this guest
Amazing staff, good location and close to asok!
Booking network, April 2026, rated 8/10 by this guest
I don’t recommend this hotel unless they train their front desk, how to do better customer service.
Booking network, May 2026, rated 3/10 by this guest
Beds311Strength
Good size room, comfortable bed & good working AC.
Booking network, January 2026, rated 10/10 by this guest
Staff professional and polite big comfortable bed ( the best bed I have slept in while on holiday) everything was great for me
Booking network, June 2026, rated 10/10 by this guest
Cleanliness657Strength
Good‑sized room and although a bit old, it was still nice and very clean.
Booking network, March 2026, rated 7/10 by this guest
Although the hotel looks a bit old, the rooms are spacious and clean.
Google, August 2026, rated 5/5 by this guest
The room was tired, windows dirty and room could have been cleaner.
Booking network, February 2026, rated 7/10 by this guest
Views142Strength
Great corner unit with a view.
Booking network, May 2026, rated 10/10 by this guest
We had a ninth floor corner room that gave us really good views of the city.
Booking network, April 2026, rated 10/10 by this guest
Value366Strength
Excellent value for the dollar
Booking network, May 2026, rated 10/10 by this guest
Love the location and the room excellent value
Booking network, March 2026, rated 8/10 by this guest
Slightly more Expensive than value
Booking network, January 2026, rated 9/10 by this guest
Poolcomplaints rising: 1.0 in 100 a year ago, 2.6 now296Mostly good
Friendly staff, great pool ,location very good a small shop just outside the hotel and BTS Asoke and terminal 21 just a 15 minute walk away
Booking network, August 2026, rated 8/10 by this guest
The hotel facilities are excellent, including a clean and comfortable swimming pool for relaxation.
Google, April 2026, rated 5/5 by this guest
The pool was quite cold in February, but it was still possible to swim safely.
Google, February 2026, rated 5/5 by this guest
Breakfast204Mostly good
Breakfast included was amazing at the next door hotel.
Booking network, April 2026, rated 10/10 by this guest
Included buffet breakfast at nearby mex restaurant was very good.
Booking network, May 2026, rated 10/10 by this guest
Breakfast buffet could have been better
Booking network, May 2026, rated 8/10 by this guest
Quiet at nightcomplaints falling: 5.8 in 100 a year ago, 2.6 now3211Mostly good
Great quiet location just off of Sukhumvit.
Booking network, July 2026, rated 9/10 by this guest
Is off the Main Street and offer some quiet and peaceful vibe.
Booking network, September 2026, rated 8/10 by this guest
The air conditioning is loud, earplugs suggested for sleeping.
Booking network, July 2026, rated 9/10 by this guest
Room condition550Weak spot
The hotel is very run-down.
Google, January 2026, rated 2/5 by this guest
Hotel has aged badly and a lot is old or broken and not repaired or replaced.
Booking network, May 2026, rated 6/10 by this guest
The rooms a little outdated and could not use the TV
Booking network, January 2026, rated 7/10 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,060 Google ratings
Problems guests raised
Raised most: something broken in the room, in 13 of 298 reviews.
Something broken in the roomcomplaints rising: 1.0 in 100 a year ago, 6.2 now13 of 2981 in 23 reviews
The curtains didn't close entirely so there is still some light at night.
Booking network, July 2026, rated 8/10 by this guest
Not as shown or bookedcomplaints rising: 1.9 in 100 a year ago, 3.6 now9 of 2981 in 33 reviews
The hotel is much more worn in than the pics suggest.
Google, March 2026, rated 3/5 by this guest
Hotel advertises Cable channels (Netflix/Disney etc), but unfortunately not true.
Booking network, August 2025, rated 8/10 by this guest
Heating and air conditioningcomplaints rising: 0.0 in 100 a year ago, 4.6 now9 of 2981 in 33 reviews
Engineer came to fix it, 2 1/2 hours later at 2.30am we’re moving rooms as the room was too hot to sleep.
Booking network, March 2026, rated 6/10 by this guest
The air conditioning is weak, but the room condition is good.
Google, October 2025, rated 5/5 by this guest
Unexpected charges and refunds7 of 2981 in 43 reviews
They asked for 1000 TB deposit, that wasn't in B.com conditions
Booking network, January 2026, rated 10/10 by this guest
Rooms are dirty, bathrooms outdated, and the staff seem to make extra money by charging hidden fees.
Google, August 2025, rated 1/5 by this guest
Problems in the bathroom7 of 2981 in 43 reviews
Water for shower is hit and miss, sometimes too hot sometimes no hot water
Booking network, February 2026, rated 10/10 by this guest
Shower head and rail needed replcing
Booking network, March 2026, rated 8/10 by this guest
Complaints the hotel left unresolved5 of 2981 in 60 reviews
I went three days sleeping in sweat they did not offer to change my room even though I asked until I told him I was checking out and then they gave me the room next-door, which had so much mold it was unbelievable.
Booking network, March 2026, rated 1/10 by this guest
Reception explained that all rooms are like this, and if you want silence, you should upgrade.
Google, January 2026, rated 2/5 by this guest
Serious reports
1 in 298 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen1 of 298 reviews
Heartbroken — my savings were stolen during my stay
Google, November 2025, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
7 of the 60 guest photos we checked show damage or dirt (12%).
Guest photos showing damage or dirt7 of 6012%
Of 60 guest photos, 7 show damage or dirt: building work in 6, exposed wiring in 2 and water leaks in 1, and some photos show more than one. Of the hotel's own 40, 1 do.
What it advertises, against the photos
Guests’ photos confirm: swimming pool (10), bathtub (2), private balcony (5).
The hotel says it has no spa or gym.
Price, place and rooms
Price
$68 is a typical night, from 302 dates checked in the coming year.
Weekends cost 15% more than weekdays
A typical night, month by month
Cheapest month: Nov 2026, $53Dearest month: Aug 2027, $87
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- hotelscombined.co.th$59
- kayak.co.th$59
- Agoda$60
- evendo.com$60
- th.bluepillow.com$61
- Vio.com$65
- Booking.com$67
- Trip.com$68
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 898 m away by road, about 12 minutes on foot. There are 9 bars or clubs within 200 metres.
- Nearest main road: Sukhumvit Road83 m
- Nearest shop: 7-Eleven2 min walk123 m by road
- Nearest station12 min walk898 m by road
- Khao San Road8.7 km
- The Grand Palace9.5 km
- Wat Arun10.0 km
- Chatuchak Market10.0 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
10 room types, from 24 to 80 m².
- Superior Double Room24 m²Sleeps 2
- Deluxe Double Room26 m²Sleeps 3
- Premier Double Corner43 m²Sleeps 3BathtubBalcony
- Premier Triple Corner45 m²Sleeps 31 King bed + 1 Twin bedBalcony
- Triple Room with Balcony45 m²Sleeps 31 Twin bed + 1 super-king bedBathtubBalcony
- Junior Suite50 m²Sleeps 31 Queen bedBathtub
The other 4 room types
- Comfort Suite58 m²Sleeps 31 super-king bedBathtub
- Studio Double.65 m²Sleeps 3Bathtub in its photos
- Studio with Balcony65 m²Sleeps 21 super-king bedBathtubBalcony
- Captain Suite80 m²Sleeps 31 super-king bedBathtubBalcony
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.4 out of 10. 50% of the 1,626 hotels in Bangkok are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
Trip.com rates it 90 out of 100 and Booking network rates it 84. Booking network only takes reviews from people who booked and stayed, while Trip.com takes them from anyone.
If room condition matters to you
Here, 50 of the 55 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Bangkok
The nearest first, with our score for each.
How we know
298 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 897 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 128 older, 130 in other languages, 340 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 176 of its 200 newest Google reviews.
- 22 in every 100 reviews thank a staff member by name.
- 6 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.