Chatrium Grand Bangkok
5-star hotel · Ratchathewi, Bangkok
Long Weekend score
Strong1 serious report in 254 reviews: bed bugs or bites
Guests rate nearly every hotel highly: half the hotels in Bangkok are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 90% of Bangkok hotels
- 96% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 90% of Bangkok hotels. Compared with 1,626 hotels in Bangkok. Counts for 50% of the score.
- 96% of guest comments are praise. 532 praise, 25 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $223 a nighttypical for two, before tax · from $140
- 6 min walkto Pratunam station
- 254 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distancePratunam is 431 m away
- Staff182 praise · 5 complain
- Location87 praise · 3 complain
- Breakfast62 praise · 2 complain
- Cleanliness53 praise · 2 complain
Against
- Beds is the weakest point4 of the 10 guests who mention it complain
- Most common complaint: building work during the stayRaised by 2.0% of guests
What guests reported
What guests say
254 reviews from the last 2 years. Most praised: staff (182 guests). Weakest: beds, where 4 of the 10 who mention it complain.
Room size390Strength
The rooms were spacious and comfortable, and the breakfast buffet had a great variety of international food.
Tripadvisor, September 2026, rated 5/5 by this guest
The breakfast was amazing and the room was spacious.
Google, June 2026, rated 5/5 by this guest
Pool240Strength
Swimming pool open till late so can be enjoyed no matter the time.
Tripadvisor, August 2026, rated 5/5 by this guest
The pool on the 7th floor is perfect.
Tripadvisor, July 2026, rated 5/5 by this guest
Views140Strength
Great service, delicious food, and a beautiful view.
Tripadvisor, July 2026, rated 5/5 by this guest
Large room, beautiful view, convenient for sightseeing in the city.
Tripadvisor, July 2026, rated 5/5 by this guest
Staff1825Strength
Ning provided excellent service.
Tripadvisor, September 2026, rated 5/5 by this guest
Had the best experience and stay, all thanks to wonderful Ning.
Tripadvisor, July 2026, rated 5/5 by this guest
The reception staff lacked professionalism and were unfamiliar with how to properly serve or communicate with Arab guests.
Google, May 2026, rated 1/5 by this guest
Location873Strength
The hotel was conveniently located at the central of shopping centres.
Tripadvisor, August 2026, rated 5/5 by this guest
From the warm welcome and outstanding service to the beautiful rooms, fantastic facilities, and excellent location, everything was simply perfect.
Google, September 2026, rated 5/5 by this guest
It's relatively far from Platinum Mall and Central Mall compared to the Grand Centara and Kempinski hotels.
Google, June 2026, rated 4/5 by this guest
Breakfast622Strength
The daily generous buffet breakfast is a real treat.
Google, July 2026, rated 5/5 by this guest
Very nice breakfast with different kind and special many thanks for amr who made the best shakshoka in my whole life which forced me to go back to him and adk for ingredients
Tripadvisor, August 2026, rated 5/5 by this guest
Cleanliness532Strength
The restrooms are clean and well-equipped, so you don't have to wait long.
Google, October 2026, rated 5/5 by this guest
The maid service was so efficient.
Tripadvisor, October 2026, rated 5/5 by this guest
However, the room-cleaning standard was below what I would expect from a five-star hotel.
Google, September 2026, rated 2/5 by this guest
Room condition161Strength
The facilities are modern and the breakfast has the biggest range I’ve been to before.
Tripadvisor, September 2026, rated 5/5 by this guest
Very clean and new hotel with amazing staff.
Tripadvisor, September 2026, rated 5/5 by this guest
The kids room is a bit outdated but my kid still enjoyed playing there
Booking network, November 2024, rated 10/10 by this guest
Food396Strength
Very nice place when walk in to reception Very welcome and today I come for lunch buffet that amazing have a lot of food plentiful service very nice always take care around polite always smile love them all service fabulous.
Google, September 2026, rated 5/5 by this guest
Good location, great vibes, good food and excellent 5 star facilities.
Google, September 2026, rated 5/5 by this guest
Everything was excellent, from the level of service to the location to the cleanliness, except for the freshness of the pastries in the dining room.
Booking network, July 2025, rated 10/10 by this guest
Quiet at night102Mostly good
The hotel is clean, elegant, beautiful, and quiet.
Tripadvisor, August 2026, rated 5/5 by this guest
The lounge was quiet with few other guests during my stay.
Google, October 2026, rated 5/5 by this guest
The only thing I didn't like was that the bed was noisy and made a lot of noise, and the mattress was high and uneven.
Google, September 2026, rated 5/5 by this guest
Beds64Mostly good
The room was clean and spacious, and the bed was comfortable.
Tripadvisor, September 2026, rated 5/5 by this guest
The room is beautiful, with 52 square meters of space, a small sitting area, an incredibly comfortable bed, and a very spacious bathroom with both a shower and a freestanding bathtub.
Tripadvisor, September 2026, rated 5/5 by this guest
Only cons is bed mattress is too soft or else all’s great!
Booking network, April 2025, rated 10/10 by this guest
Too few mentions to judge: value.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,298 Google ratings
Problems guests raised
Raised most: building work during the stay, in 5 of 254 reviews.
Building work during the stay5 of 2541 in 51 reviews
The location is generally convenient, but traffic is heavy when traveling by Grab due to nearby road construction.
Google, July 2026, rated 5/5 by this guest
Excellent location but of nearly roadworks but manageable - fabulous property Will definitely be back & have referred my parents
Booking network, March 2025, rated 10/10 by this guest
Complaints the hotel left unresolved4 of 2541 in 64 reviews
For a week, I requested an iron for my clothes, and each time I asked, they gave me a response, so I had to wait until my stay was over.
Google, July 2026, rated 3/5 by this guest
I explained that I would like at least some form of written confirmation that I had checked out, but my request was declined.
Google, July 2026, rated 4/5 by this guest
Serious reports
1 in 254 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites1 of 254 reviews
My whole family had bed buds bite from our stay there.
Google, August 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: swimming pool (2), restaurant (20), bar (1), bathtub (4).
Price, place and rooms
Price
$223 is a typical night, from 303 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Apr 2027, $184Dearest month: Jul 2027, $286
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- prestigia.com$210
- Booking.com$210
- clicktrip.com$213
- evendo.com$215
- pilotplans.com$215
- Vio.com$226
- deals.dealbase.com$226
- deals.etrip.net$226
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Pratunam station is 431 m away by road, about 6 minutes on foot.
- Nearest main road: Phetchaburi Road242 m
- Nearest shop: 7-Eleven3 min walk256 m by road
- Nearest station: Pratunam6 min walk431 m by road
- Khao San Road4.7 km
- The Grand Palace5.9 km
- Chatuchak Market6.5 km
- Wat Arun6.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
14 room types, from 46 to 170 m².
- Club Double Room46 m²Sleeps 3Bathtub
- Deluxe Double Room46 m²Sleeps 3Bathtub
- Premier Double Room51 m²Sleeps 3Bathtub
- Family Room51 m²Sleeps 42 Queen BedBathtub
- One Bedroom Suite Double Room63 m²Sleeps 3Bathtub
- Executive Suite Double Room71 m²Sleeps 3Bathtub
The other 8 room types
- Two Bedroom Suite78 m²Sleeps 5Bathtub
- Executive Two Bedroom Suite105 m²Sleeps 5Bathtub
- Three Bedroom Suite170 m²Sleeps 7Bathtub
- Club Twin RoomNot statedSleeps 3Bathtub
- One Bedroom Suite Twin RoomNot statedSleeps 3Bathtub
- Deluxe Twin RoomNot statedSleeps 3Bathtub
- Premier Twin RoomNot statedSleeps 3Bathtub
- Executive Suite Twin RoomNot statedSleeps 3Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.4 out of 10. 90% of the 1,626 hotels in Bangkok are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
More hotels in Bangkok
The nearest first, with our score for each.
How we know
254 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 441 most recent reviews from Google, Tripadvisor and the Booking network. 254 of them describe a stay in the last 2 years and are the ones counted here; the rest were 44 older, 17 in other languages, 114 with a score but no words and 12 about the restaurant rather than a stay.
- The hotel replied to 195 of its 200 newest Google reviews.
- 25 in every 100 reviews thank a staff member by name.
- 23 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.