DoubleTree by Hilton Hotel Sukhumvit Bangkok
4-star hotel · Phrom Phong, Bangkok
Long Weekend score
StrongNo serious reports. in 282 reviews
Guests rate nearly every hotel highly: half the hotels in Bangkok are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 77% of Bangkok hotels
- 88% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 77% of Bangkok hotels. Compared with 1,626 hotels in Bangkok. Counts for 50% of the score.
- 88% of guest comments are praise. 575 praise, 79 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- 4 min walkto the nearest station
- 282 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 293 m away
- Staff185 praise · 11 complain
- Location108 praise · 6 complain
- Breakfast80 praise · 13 complain
- Cleanliness60 praise · 4 complain
Against
- Room condition18 complain · 15 praise
What guests reported
What guests say
282 reviews from the last 2 years. Most praised: staff (185 guests). Weakest: room condition, where 18 of the 33 who mention it complain.
Locationcomplaints falling: 3.7 in 100 a year ago, 2.0 now1086Strength
Great location, great hotel.
Tripadvisor, January 2026, rated 5/5 by this guest
Good Location it was nice that you walk through the back and go to the mall and bts that way.
Tripadvisor, February 2026, rated 5/5 by this guest
Decent place but a little far from the nightlife
Google, November 2025, rated 4/5 by this guest
Staff18511Strength
Kun Kitty and Kun Emm made our check-in exceptional—warm, welcoming, and extremely helpful.
Tripadvisor, April 2026, rated 5/5 by this guest
Pool is nice, Breakfast is very nice and the team is adorable.
Tripadvisor, February 2026, rated 4/5 by this guest
Very bad customer service.
Google, September 2026, rated 1/5 by this guest
Cleanliness604Strength
Great service, room cleaning of a high standard, nice swimming pool, functional gym.
Booking network, July 2026, rated 10/10 by this guest
Starting with a great location, excellent service, clean spacious rooms and a wonderful breakfast buffet.
Booking network, February 2026, rated 10/10 by this guest
There was a funny smell in the room all the time like it had been smoked in, the rooms are soo dark, lightning is terrible so dim, there is alot of dust around the room in corners and bathroom doors and also the top of the fridge cabinet.
Booking network, January 2026, rated 8/10 by this guest
Pool294Strength
I highly recommend this hotel and its wonderful swimming pool.
Tripadvisor, July 2026, rated 5/5 by this guest
The swimming pool is very comfortable, but the gym is a bit small.
Google, July 2026, rated 5/5 by this guest
The pool was closed for renovation when I was there.
Booking network, September 2026, rated 7/10 by this guest
Food132Strength
My reservation included dinner, and it was absolutely delicious.
Google, July 2026, rated 5/5 by this guest
Traffic is often bad, the food isn't very good, but the view is okay.
Google, August 2026, rated 4/5 by this guest
Breakfast8013Strength
Each breakfast item was refined and delicious.
Tripadvisor, September 2026, rated 5/5 by this guest
the daily breakfast was so amazing and especially the serving staff Miss SOM really took care of us….
Tripadvisor, May 2026, rated 5/5 by this guest
It was primarily a buffet but the fried eggs bacon etc were all sitting out and cold each day.
Google, May 2026, rated 5/5 by this guest
Beds173Strength
Beds and pillows super comfortable.
Booking network, September 2026, rated 9/10 by this guest
What a cozy hotel with great breakfast 🍳 room is clean and bed is super comfy!
Tripadvisor, September 2026, rated 5/5 by this guest
the one and only issue and it’s a personal one I thought the bed was uncomfortable it was too lumpy and pillows were too soft
Booking network, July 2025, rated 8/10 by this guest
Views112Mostly good
Fine hotel, beautiful room (we had one with a view of the golf course).
Google, January 2026, rated 5/5 by this guest
The pool is on the 7th floor with a nice view over the city.
Google, January 2026, rated 5/5 by this guest
Value214Mostly good
Location is good, worth for the money paid
Booking network, September 2026, rated 8/10 by this guest
Convenient and great value for moneys.
Booking network, December 2025, rated 10/10 by this guest
It's just so-so, I don't understand why it's so expensive.
Google, August 2026, rated 3/5 by this guest
Room sizecomplaints rising: 0.0 in 100 a year ago, 2.4 now246Mostly good
Very spacious and clean rooms with great city views.
Booking network, January 2026, rated 7/10 by this guest
Spacious and well-equipped rooms.
Tripadvisor, May 2026, rated 4/5 by this guest
The room was a bit small, but the staff were very friendly.
Google, August 2026, rated 4/5 by this guest
Quiet at nightcomplaints rising: 0.0 in 100 a year ago, 2.4 now126Mostly good
Room are quite and will come again.great
Tripadvisor, January 2026, rated 5/5 by this guest
Middle of the city but you are too high to here any noise
Google, December 2025, rated 5/5 by this guest
It is a ventilation shaft, and I can hear noise while sleeping.
Google, July 2026, rated 1/5 by this guest
Room condition1518Split
However, it's a bit old, and the curtains don't completely block out light.
Google, September 2026, rated 3/5 by this guest
The hotel is a bit run-down and hardly anyone's around anymore.
Google, October 2025, rated 4/5 by this guest
The room is rather dated - dark n gloomy too
Booking network, December 2025, rated 5/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,584 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 10 of 282 reviews.
Unexpected charges and refunds10 of 2821 in 28 reviews
I booked a single room for 3 persons ....they charged me too much however once I checked in there was only one double bed ,,,no bed for third person and in end I paid them 4000 baths for additional bed....
Booking network, May 2026, rated 5/10 by this guest
Deposit deposited by credit card was not returned even after three months despite multiple reminders.
Tripadvisor, April 2026, rated 1/5 by this guest
Problems in the bathroomcomplaints falling: 7.4 in 100 a year ago, 2.7 now9 of 2821 in 31 reviews
There is no Muslim shower, the rain showers too high and birth room mirrors is in wrong place difficult to stand between washbasins and toilet seat
Booking network, January 2026, rated 10/10 by this guest
Cleanliness can be better given it is under the Hilton group (bathroom shower especially) Shower water pressure a little on the low side.
Booking network, October 2025, rated 6/10 by this guest
Complaints the hotel left unresolved8 of 2821 in 35 reviews
I requested for a ride from the airport to the hotel but they just chose to ignore my request .
Google, September 2026, rated 1/5 by this guest
Guests were treated disrespectfully, benefits cut Management tried to close the case with excuses instead of responsibility.
Google, January 2026, rated 1/5 by this guest
The liftcomplaints rising: 0.0 in 100 a year ago, 3.1 now8 of 2821 in 35 reviews
Aside from the small elevator and long wait times, everything else was great.
Google, February 2026, rated 5/5 by this guest
Elevator is really small.
Booking network, August 2026, rated 10/10 by this guest
Heating and air conditioningcomplaints falling: 3.7 in 100 a year ago, 2.0 now6 of 2821 in 47 reviews
Aircon in room was quite difficult to get ambient temperature.
Booking network, September 2026, rated 8/10 by this guest
The air conditioner broke during the night, and someone came to fix it.
Google, October 2026, rated 1/5 by this guest
Something broken in the roomcomplaints falling: 3.7 in 100 a year ago, 2.0 now6 of 2821 in 47 reviews
The refrigerator is small and doesn't cool at all (no temperature control).
Google, December 2025, rated 2/5 by this guest
The curtains do not close properly and allow light into the room, making it difficult to sleep.
Google, January 2026, rated 2/5 by this guest
Serious reports
None found in 282 reviews.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
Guests’ photos confirm: swimming pool (3), restaurant (7), bar (2).
The hotel says it has no spa or hot tub.
Price, place and rooms
Nearby
The nearest station is 293 m away by road, about 4 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest shop: 7-Eleven1 min walk85 m by road
- Nearest main road: Sukhumvit Road184 m
- Nearest station4 min walk293 m by road
- Khao San Road9.6 km
- Wat Arun11.0 km
- Chatuchak Market11.0 km
- The Grand Palace11.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
10 room types, from 28 to 56 m².
- Twin Room28 m²Sleeps 3
- Deluxe King Room28 m²Sleeps 3
- Deluxe Twin Room28 m²Sleeps 3
- King Room - Mobility Access28 m²Sleeps 3
- King Guest Room28 m²Sleeps 3Bathtub in its photos
- Superior King Room34 m²Sleeps 3
The other 4 room types
- Superior Twin Room34 m²Sleeps 3
- Deluxe King Suite55 m²Sleeps 3Bathtub in its photos
- Deluxe Suite, 1 King Bed56 m²Sleeps 3
- Family Room56 m²Sleeps 62 Twin bed + 1 super-king bedBathtub in its photos
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 77% of the 1,626 hotels in Bangkok are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 18 of the 33 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Bangkok
The nearest first, with our score for each.
How we know
282 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 736 most recent reviews from Google, Tripadvisor and the Booking network. 282 of them describe a stay in the last 2 years and are the ones counted here; the rest were 92 older, 64 in other languages, 285 with a score but no words and 13 about the restaurant rather than a stay.
- The hotel replied to 200 of its 200 newest Google reviews.
- 24 in every 100 reviews thank a staff member by name.
- 29 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.