Grand 5 Hotel & Plaza Sukhumvit Bangkok
4-star hotel · Watthana, Bangkok
Long Weekend score
Mixed1 serious report in 263 reviews: something stolen
Guests rate nearly every hotel highly: half the hotels in Bangkok are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 42% of Bangkok hotels
- 60% of guest comments are praise
- 60% of guest photos show no damage
How this score is made
- Rated higher than 42% of Bangkok hotels. Compared with 1,626 hotels in Bangkok. Counts for 50% of the score.
- 60% of guest comments are praise. 313 praise, 210 complain. Counts for 30% of the score.
- 60% of guest photos show no damage. 36 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $104 a nighttypical for two, before tax · from $49
- 2 min walkto the nearest station
- 263 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 148 m away
- Location136 praise · 0 complain
Against
- On a main road: Sukhumvit Road19 m from the building
- Guest photos show wear and dirt24 of the 60 photos guests took, and 0 of the hotel's 40
- Cleanlinesscomplaints rising: 10.3 in 100 a year ago, 16.7 now42 complain · 41 praise
- Breakfastcomplaints rising: 3.4 in 100 a year ago, 14.5 now35 complain · 16 praise
- Room condition31 complain · 2 praise
What guests reported
What guests say
263 reviews from the last 2 years. Most praised: location (136 guests). Weakest: room condition, where 31 of the 33 who mention it complain.
Location1360Strength
Their location is excellent, and everything is close by, from restaurants to shops.
Google, September 2026, rated 3/5 by this guest
Excellent, frequented by many Gulf families, located in the heart of the Arab neighborhood.
Google, October 2026, rated 5/5 by this guest
Staffcomplaints falling: 24.1 in 100 a year ago, 12.4 now7936Mostly good
Reception: nice staff but no one spoke Thai
Google, April 2026, rated 2/5 by this guest
The staff is very friendly and accommodating, the rooms are clean, and the S-Bahn station is about 200 meters away.
Google, January 2026, rated 5/5 by this guest
The bedding, towels, and reception staff are very bad.
Google, August 2026, rated 1/5 by this guest
Beds77Split
For additional adult, they provide a make shift bed (folding bed) which is not very comfortable.
Google, October 2025, rated 4/5 by this guest
The extra bed was not comfortable.
Booking network, July 2026, rated 7/10 by this guest
Four pillows - all too soft for me.
Booking network, August 2026, rated 8/10 by this guest
Cleanlinesscomplaints rising: 10.3 in 100 a year ago, 16.7 now4142Split
Hallways have dirty walls and floors.
Google, March 2026, rated 2/5 by this guest
The hotel is dirty, basic and do not request a city view room as this overlook 6 lanes of traffic.
Booking network, July 2026, rated 1/10 by this guest
The room was okay, but the housekeeping wasn't thorough.
Google, May 2026, rated 1/5 by this guest
Room sizecomplaints falling: 17.2 in 100 a year ago, 5.1 now1617Split
The room is quite small but other than that the service is excellent and the location is good, close to the train and easy to get transportation.
Google, September 2026, rated 4/5 by this guest
Room size too small , Room Renovation.
Booking network, July 2026, rated 5/10 by this guest
The room was extremely small, poorly cleaned, and had a persistent unpleasant smell.
Tripadvisor, January 2026, rated 1/5 by this guest
Value1113Split
The hotel is clean and location is great but overpriced.
Google, December 2025, rated 2/5 by this guest
Price was high not worthed
Booking network, July 2026, rated 7/10 by this guest
do not recommend for families since they charge you extra bed and it’s not worth for money..
Tripadvisor, December 2024, rated 2/5 by this guest
Breakfastcomplaints rising: 3.4 in 100 a year ago, 14.5 now1635Weak spot
Breakfast is very poor and no many options of selection and fruits.
Booking network, June 2026, rated 4/10 by this guest
Everything was great rooms are clean everyday rooms are cleaned, location was good enough,only if breakfast had little more choices it would be great.
Google, April 2026, rated 5/5 by this guest
Light in room and washroom was poor.
Booking network, July 2026, rated 6/10 by this guest
Quiet at night529Weak spot
The room is not soundproof, and I can even hear the people talking in the room beside and in the corridor also.
Booking network, June 2026, rated 5/10 by this guest
However, the only downside is the noise from the tuk-tuks and motorcycles.
Google, March 2026, rated 4/5 by this guest
Room is definitely not sound proof as we could hear Arabic men loudly speaking for hours in the adjacent and below rooms.
Google, December 2025, rated 3/5 by this guest
Room condition231Weak spot
The hotel is old and dirty.
Google, March 2026, rated 1/5 by this guest
The hotel is old and tired.
Google, March 2026, rated 3/5 by this guest
Very old and not for families and they rent the rooms for couple of hours!
Booking network, August 2026, rated 1/10 by this guest
Too few mentions to judge: food, views and pool.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,779 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 16 of 263 reviews.
Unexpected charges and refundscomplaints falling: 17.2 in 100 a year ago, 4.7 now16 of 2631 in 16 reviews
The lady in reception wasn’t kind , room not clean when you reached, noisy voice, someone ringing the bell while we sleeping, no refund for early check out
Booking network, August 2026, rated 1/10 by this guest
The staff were very rude took a payment twice in my card then had to pay cash and wait to get my card payment refunded all in all it was a bad experience
Booking network, August 2026, rated 2/10 by this guest
Not as shown or bookedcomplaints falling: 17.2 in 100 a year ago, 3.4 now13 of 2631 in 20 reviews
Bit of strange location in a shopping mall which pic dont really show that
Booking network, September 2026, rated 8/10 by this guest
They gave me a room I didn't pay for, and it doesn't even have a city view, even though I paid for it 😡
Google, February 2026, rated 1/5 by this guest
Problems in the bathroomcomplaints falling: 6.9 in 100 a year ago, 3.4 now10 of 2631 in 26 reviews
The food for breakfast was horrible dirty rooms didn’t even have proper bed sheets on it Doest get cleaned properly no hot water filthy stinky was good 10 years go would never go back
Booking network, September 2026, rated 1/10 by this guest
Cos of the the visible glasses in walls
Booking network, June 2026, rated 10/10 by this guest
A slow check-incomplaints falling: 10.3 in 100 a year ago, 2.6 now9 of 2631 in 29 reviews
I will not give you late check-out.”
Booking network, September 2026, rated 1/10 by this guest
e.g: I requested for late checkout for just 30 mins and the result was just following the rule book.
Booking network, May 2026, rated 8/10 by this guest
Insects or pests8 of 2631 in 33 reviews
Need fumigation as their were insects in the washroom
Booking network, June 2026, rated 7/10 by this guest
There were cockroaches in the room 🪳, and the cleanliness was so-so!
Google, March 2026, rated 3/5 by this guest
Something broken in the room7 of 2631 in 38 reviews
They could ot have shown more indifference to customers the hallways where litter strewn on my arrival and the next morning the same, the room was not cleaned properly and sticky surfaces everywhere , curtains hanging off the window.
Booking network, August 2026, rated 1/10 by this guest
The furniture was ripped, torn or broken.
Tripadvisor, August 2026, rated 1/5 by this guest
Serious reports
1 in 263 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen1 of 263 reviews
I’m missing 15000 baht but I can’t argue the staff.
Tripadvisor, November 2024, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
24 of the 60 guest photos we checked show damage or dirt (40%).
Guest photos showing damage or dirt24 of 6040%
Of 60 guest photos, 24 show damage or dirt: stains in 10, peeling paint or cracks in 6, dirty linen in 5 and broken fittings in 5, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: restaurant (1).
The hotel says it has no gym.
Price, place and rooms
Price
$104 is a typical night, from 303 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jan 2027, $52Dearest month: Apr 2027, $104
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Agoda$61
- th.bluepillow.com$61
- Priceline$62
- Vio.com$62
- deals.etrip.net$62
- deals.goseek.com$62
- evendo.com$65
- hutchgo.com$67
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 148 m away by road, about 2 minutes on foot. There are 55 bars or clubs within 200 metres.
- Nearest main road: Sukhumvit Road19 m
- Nearest shop: Foodland1 min walk41 m by road
- Nearest station2 min walk148 m by road
- Khao San Road7.6 km
- The Grand Palace8.0 km
- Wat Arun8.4 km
- Chatuchak Market8.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
4 room types, from 24 to 48 m².
- Deluxe Double or Twin Room24 m²Sleeps 4
- Superior Double Room24 m²Sleeps 2
- Grand Deluxe Double or Twin Room34 m²Sleeps 4
- Family Room (Connecting Room)48 m²Sleeps 82 Twin bed + 1 Double bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. 42% of the 1,626 hotels in Bangkok are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 31 of the 33 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Bangkok
The nearest first, with our score for each.
How we know
263 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 890 most recent reviews from Google, Tripadvisor and the Booking network. 263 of them describe a stay in the last 2 years and are the ones counted here; the rest were 52 older, 168 in other languages, 406 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 0 of its 200 newest Google reviews.
- 5 in every 100 reviews thank a staff member by name.
- 8 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.