Grand Mercure Bangkok Atrium
5-star hotel · Phrom Phong, Bangkok
Long Weekend score
Good1 serious report in 263 reviews: someone fell ill
Guests rate nearly every hotel highly: half the hotels in Bangkok are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 50% of Bangkok hotels
- 86% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 50% of Bangkok hotels. Compared with 1,626 hotels in Bangkok. Counts for 50% of the score.
- 86% of guest comments are praise. 385 praise, 63 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $73 a nighttypical for two, before tax · from $63
- 12 min walkto the nearest station
- 263 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- Staff199 praise · 9 complain
- Cleanliness44 praise · 4 complain
- Food25 praise · 3 complain
- Room size19 praise · 1 complain
- Value19 praise · 1 complain
Against
- Room conditioncomplaints falling: 16.3 in 100 a year ago, 7.0 now23 complain · 4 praise
- Quiet at nightcomplaints falling: 6.1 in 100 a year ago, 2.8 now9 complain · 4 praise
- Building work during the stay13 of 263 guests
What guests reported
What guests say
263 reviews from the last 2 years. Most praised: staff (199 guests). Weakest: room condition, where 23 of the 27 who mention it complain.
Staff1999Strength
His attentiveness and genuine willingness to provide excellent service made a lasting impression.
Google, October 2026, rated 5/5 by this guest
Arrived way earlier than expected and Chris was super helpful with checking us in and letting us use the locker room to freshen up.
Google, September 2026, rated 5/5 by this guest
The lady on front desk named MILK had a very bad attitude.
Google, September 2026, rated 1/5 by this guest
Room size191Strength
The location is a bit away from all the hustle bustle which is ok if you are looking for a quiet place, rooms are really spacious.
Google, September 2026, rated 2/5 by this guest
Our room was also very spacious for 2 people :) I plan to stay again here soon when I go back to BKK :)
Tripadvisor, August 2026, rated 5/5 by this guest
Value191Strength
The room was fine, worth the price and good location.
Google, October 2026, rated 5/5 by this guest
Excrllent hotel, very clean rooms, very friendly staff (shout out to Nam, house keeping).
Tripadvisor, September 2026, rated 5/5 by this guest
Cleanliness444Strength
Accessible, very clean and functional rooms , great service and hospitality ...Eyety, Nut thank you for hospitality at the Restaurant ( Public ) ...Good food and beverage collection ...value for money
Tripadvisor, October 2026, rated 5/5 by this guest
The room was clean and comfortable, and I especially loved the cute animal towel art created by Nam from the housekeeping team.
Tripadvisor, August 2026, rated 5/5 by this guest
The cleanliness of the bathrooms was also disappointing.
Google, September 2026, rated 1/5 by this guest
Views91Strength
Amazing amazing and beautiful NIM in the check-in office she did a great job to make us comfortable and very helping she must be promoted by the company and her smile is very welcoming overall the stay was very comforting and we had a full bangkok view which is thanks to NIM surely will come back…
Tripadvisor, September 2026, rated 5/5 by this guest
A very nice view and big bed!
Google, September 2026, rated 5/5 by this guest
Although the view was obstructed by another building, overall it was a pleasant hotel.
Tripadvisor, July 2026, rated 5/5 by this guest
Food253Strength
I really enjoyed and food was the best
Google, September 2026, rated 5/5 by this guest
Delicious food, excellent service.
Google, September 2026, rated 5/5 by this guest
The food variety and quality can be improved at the Public restaurant and Executive lounge though.
Tripadvisor, June 2026, rated 5/5 by this guest
Beds81Strength
Good big comfortable bed.
Google, October 2026, rated 5/5 by this guest
First time staying at this hotel, room a little dated but large and airy with a great view extremely comfortable bed and good rain shower in the bathroom.
Google, September 2026, rated 5/5 by this guest
The mattress in my original room was extremely hard.
Google, September 2026, rated 3/5 by this guest
Location316Mostly good
Rooms were good and the location was also ideal if you are in for shopping its nearby and the hotel also offer shuttle to nearby mall,there is bus stop right outside the hotel and so many massage parlour near it and 7/11 as well,with some local convenient store and some food stall.
Google, October 2026, rated 5/5 by this guest
The staff were friendly and helpful throughout our stay, and the location was convenient for exploring Bangkok.
Google, September 2026, rated 5/5 by this guest
The only downside was that it was a bit far from the station.
Google, September 2026, rated 5/5 by this guest
Breakfast235Mostly good
The breakfast buffet was fantastic every morning, offering a huge variety of fresh and delicious options.
Google, September 2026, rated 5/5 by this guest
They are very attentive and kind, keeping the room clean, and the breakfast is wonderful.
Tripadvisor, July 2026, rated 5/5 by this guest
Nice hotel in sukhumvit area...centrally located with few vegetarian options in breakfast..!
Google, September 2026, rated 4/5 by this guest
Quiet at nightcomplaints falling: 6.1 in 100 a year ago, 2.8 now49Weak spot
Construction is 24/7, noise in room also.
Google, September 2026, rated 2/5 by this guest
The rooms are comfortable, the staff is welcoming, and the pool, although small, is pleasant (if you don't take into account the constant noise created by the construction of a building right next door).
Tripadvisor, August 2026, rated 3/5 by this guest
From early morning until evening, including weekends, there was constant drilling, banging, and noise from the building site.
Tripadvisor, September 2026, rated 3/5 by this guest
Room conditioncomplaints falling: 16.3 in 100 a year ago, 7.0 now423Weak spot
Hotel feels very old though.
Tripadvisor, September 2026, rated 3/5 by this guest
Very good, but in need of revitalization.
Tripadvisor, July 2026, rated 4/5 by this guest
There’s hotel is quite dated and feels a little old in the rooms but they are very clean.
Google, September 2026, rated 4/5 by this guest
Too few mentions to judge: pool.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 8,919 Google ratings
Problems guests raised
Raised most: building work during the stay, in 13 of 263 reviews.
Building work during the stay13 of 2631 in 20 reviews
The pool you can’t use, as there is massive construction adjacent to the hotel.
Google, September 2026, rated 4/5 by this guest
The hotel is currently undergoing upgrades, including lift replacement works, and some of the guest rooms are beginning to show their age.
Tripadvisor, June 2026, rated 4/5 by this guest
A slow check-in5 of 2631 in 53 reviews
There can be a bit of a queue at check-in/out as it’s a big hotel, but overall, we had a great stay and would definitely recommend it!
Google, September 2026, rated 5/5 by this guest
The hotel states that check-in starts at 2 PM, but when I arrived at 3:03PM, my room was still not ready.
Google, September 2026, rated 3/5 by this guest
Serious reports
1 in 263 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill1 of 263 reviews
All evening, my stomach ached.
Booking network, January 2025, rated 6/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
Guests’ photos confirm: swimming pool (1), restaurant (23), bathtub (2).
The hotel says it has no hot tub.
Price, place and rooms
Price
$73 is a typical night, from 299 dates checked in the coming year.
Weekends cost 4% more than weekdays
A typical night, month by month
Cheapest month: Mar 2027, $67Dearest month: Nov 2026, $78
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Traveloka$69
- hotels.level.travel$75
- Agoda$76
- Booking.com$76
- Trip.com$76
- expedia.co.th$76
- skyscanner.net$76
- Hotels.com$76
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 872 m away by road, about 12 minutes on foot.
- Nearest main road: Phetchaburi Road77 m
- Nearest shop: 7-Eleven2 min walk168 m by road
- Nearest station12 min walk872 m by road
- Khao San Road8.5 km
- Chatuchak Market9.2 km
- The Grand Palace9.8 km
- Wat Arun10.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
11 room types, from 30 to 129 m².
- Executive Room, 2 Twin Beds (Executive Lounge Access)30 m²Sleeps 3Bathtub
- Executive Room, 1 King Bed (Executive Lounge Access)30 m²Sleeps 3Bathtub
- Room, 1 King Bed30 m²Sleeps 2Bathtub
- Deluxe Room, 2 Twin Beds30 m²Sleeps 3
- Room, 1 King Bed30 m²Sleeps 3Bathtub
- Deluxe Room, 1 King Bed30 m²Sleeps 3
The other 5 room types
- Superior Room, 1 King Bed30 m²Sleeps 3
- Superior Room, 2 Twin Beds30 m²Sleeps 3
- Executive Suite, 1 King Bed, Club Lounge Access (Executive Lounge Access)40 m²Sleeps 3Bathtub
- Executive Suite, 1 King Bed (Business Lounge Access)89 m²Sleeps 4Bathtub
- Grand Suite, 1 King Bed, Club Lounge Access (Business Lounge Access)129 m²Sleeps 4Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.4 out of 10. 50% of the 1,626 hotels in Bangkok are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 23 of the 27 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Bangkok
The nearest first, with our score for each.
How we know
263 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 420 most recent reviews from Google, Tripadvisor and the Booking network. 263 of them describe a stay in the last 2 years and are the ones counted here; the rest were 55 older, 1 in other languages, 64 with a score but no words and 37 about the restaurant rather than a stay.
- The hotel replied to 147 of its 200 newest Google reviews.
- 42 in every 100 reviews thank a staff member by name.
- 11 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.