The Heritage Hotels Bangkok
4-star hotel · Bang Rak, Bangkok
Guests rate nearly every hotel highly: half the hotels in Bangkok are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 7% of Bangkok hotels
- 52% of guest comments are praise
- 72% of guest photos show no damage
How this score is made
- Rated higher than 7% of Bangkok hotels. Compared with 1,626 hotels in Bangkok. Counts for 50% of the score.
- 52% of guest comments are praise. 202 praise, 189 complain. Counts for 30% of the score.
- 72% of guest photos show no damage. 43 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $30 a nighttypical for two, before tax · from $28
- 1 min walkto Chong Nonsi station
- 159 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceChong Nonsi is 52 m away
- Location74 praise · 0 complain
- Room size30 praise · 3 complain
Against
- Guest photos show wear and dirt17 of the 60 photos guests took, and 0 of the hotel's 40
- Room condition51 complain · 1 praise
- Cleanliness42 complain · 21 praise
- Staff33 complain · 33 praise
- Quiet at night26 complain · 4 praise
What guests reported
What guests say
159 reviews from the last 2 years. Most praised: location (74 guests). Weakest: room condition, where 51 of the 52 who mention it complain.
Location740Strength
The location and the room GREATTTTT.
Google, April 2026, rated 3/5 by this guest
The location is very close to the BTS, convenient for getting to the international airport and the market.
Google, November 2025, rated 4/5 by this guest
Room size303Strength
The rooms are exceptionally large, with the smallest being 34 square meters.
Google, February 2026, rated 5/5 by this guest
The room was large but not the most comfortable.
Google, August 2026, rated 3/5 by this guest
I booked a panoramic room with a glass view and a large room (for an extra fee), but when I checked in, the staff gave me a smaller room and lied, saying it was a free upgrade to a better room.
Google, August 2026, rated 2/5 by this guest
Viewscomplaints rising: 0.0 in 100 a year ago, 5.6 now116Mostly good
With big swimming pool, Gym and rooftop view.
Google, January 2026, rated 5/5 by this guest
View from the rooftop was great as well.
Google, February 2026, rated 5/5 by this guest
Valuecomplaints rising: 0.0 in 100 a year ago, 6.5 now117Mostly good
At very affordable price as well.
Google, June 2025, rated 5/5 by this guest
The room was good and worth the price paid.
Google, June 2025, rated 4/5 by this guest
Staff3333Split
Reception lady/man is most unobliging, housekeeping doesn’t exist.
Tripadvisor, July 2026, rated 1/5 by this guest
Not a single smile from any staff member and they look very hungry to get your money for everything.
Tripadvisor, February 2026, rated 2/5 by this guest
However, the reception staff weren't always the most friendly or helpful.
Google, December 2025, rated 4/5 by this guest
Breakfast911Split
Breakfast buffet was well worth the added ฿250.
Booking network, June 2025, rated 8/10 by this guest
Good selection of European and Thai food.
Tripadvisor, October 2025, rated 5/5 by this guest
Pool810Split
The pool in the 9th floor is dirty and has algae on the sides.
Google, November 2025, rated 2/5 by this guest
There's a pool and gym on the 9th floor, but the water is dirty and unsuitable for swimming.
Google, August 2026, rated 1/5 by this guest
The pool was filthy as it looked a very deep brown color the entire time.
Tripadvisor, March 2025, rated 3/5 by this guest
Cleanliness2142Weak spot
Dust and marks throughout the room.
Google, January 2026, rated 2/5 by this guest
Room they put me in was dirty and not appropriate.
Google, April 2026, rated 1/5 by this guest
Room was filthy, hair and dirt on the surfaces and floors (had I not been travelling for a long time and arrived the middle of the night I would have asked to change room).
Google, January 2026, rated 2/5 by this guest
Quiet at night426Weak spot
Unfortunately, smoking was prohibited on the balcony, and it was single-glazed, so the view didn't protect me from the noise, as there's a busy road and the MRT (suburban train) just 50 meters away.
Google, December 2025, rated 4/5 by this guest
The downside is that it needs some work, especially in the bathroom, and there's a lot of noise from the traffic and the air conditioning.
Google, August 2026, rated 3/5 by this guest
No soundproofing at all—you hear every step outside.
Tripadvisor, August 2026, rated 1/5 by this guest
Room condition151Weak spot
It would be nice to see this hotel under renovation as there is potential.
Google, June 2026, rated 3/5 by this guest
The facilities desperately need renovation.
Google, November 2025, rated 1/5 by this guest
It's old and worn, but the location is perfect.
Google, December 2025, rated 3/5 by this guest
Too few mentions to judge: beds and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,237 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 23 of 159 reviews.
Heating and air conditioning23 of 1591 in 7 reviews
The room was stuffy and hot, the air conditioner was old and not working properly, the room was dirty, there were splashes everywhere, there was no soap or toothbrushes.
Google, April 2026, rated 1/5 by this guest
The room was spacious, yes, but it was unbearable hot.
Google, May 2026, rated 2/5 by this guest
Unexpected charges and refunds22 of 1591 in 7 reviews
Getting a refund was very hard but after back and forth photos and messages, we only got back a 3 day refund.
Google, July 2026, rated 1/5 by this guest
I told the front desk that I wanted to change rooms, but they charged an additional 500 Thai baht
Google, February 2026, rated 1/5 by this guest
Complaints the hotel left unresolved22 of 1591 in 7 reviews
But it's not fixed at all, it's still this loud!
Google, October 2025, rated 1/5 by this guest
Dirty, stained smelly rooms with cold showers, four complaints over two days were ignored about this.
Google, December 2025, rated 2/5 by this guest
Something broken in the roomcomplaints falling: 17.3 in 100 a year ago, 9.3 now19 of 1591 in 8 reviews
Everything in the room is either broken or dirty, and the area around the pool is also in poor condition and dirty.
Google, May 2026, rated 2/5 by this guest
The air conditioner was constantly leaking water.
Google, May 2025, rated 1/5 by this guest
Problems in the bathroom17 of 1591 in 9 reviews
Very leaky sink in the bathroom plus no plug.
Google, February 2026, rated 3/5 by this guest
The rooms have leaks, and the housekeeping and towel service are terrible.
Google, March 2026, rated 1/5 by this guest
Not as shown or bookedcomplaints rising: 3.8 in 100 a year ago, 11.2 now14 of 1591 in 11 reviews
Barth tub was showing in my booking but when I was given a room there was no bathtub inside so be careful when u book from agoda
Google, October 2026, rated 4/5 by this guest
The photos are misleading.
Google, August 2026, rated 1/5 by this guest
Serious reports
8 in 159 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard6 of 159 reviews
An elderly woman was almost crushed, not to mention what would happen if a small child were standing in the doorway.
Google, August 2026, rated 1/5 by this guest
I was sleeping and the room flooded.
Google, September 2025, rated 1/5 by this guest
Someone fell ill2 of 159 reviews
The sewer stench was overwhelming all night, making us sick.
Google, February 2026, rated 1/5 by this guest
I was sick all night from the smell.
Google, May 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
17 of the 60 guest photos we checked show damage or dirt (28%).
Guest photos showing damage or dirt17 of 6028%
Of 60 guest photos, 17 show damage or dirt: peeling paint or cracks in 7, rust or limescale in 4, stains in 3 and broken fittings in 2, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: swimming pool (1), restaurant (1), bathtub (2), private balcony (4).
The hotel says it has no hot tub.
Price, place and rooms
Price
$30 is a typical night, from 210 dates checked in the coming year.
Weekends cost 7% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $28Dearest month: Nov 2026, $36
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- hutchgo.com$59
- hotelscombined.co.th$60
- Agoda$62
- Priceline$63
- evendo.com$68
- clicktrip.com$72
- Trip.com$89
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Chong Nonsi station is 52 m away by road, about 1 minute on foot. There are 3 bars or clubs within 200 metres.
- Nearest station: Chong Nonsi1 min walk52 m by road
- Nearest main road: Sathon Nuea Road223 m
- Nearest shop: Chinese market5 min walk339 m by road
- Wat Arun5.8 km
- Khao San Road6.7 km
- The Grand Palace6.8 km
- Chatuchak Market9.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
3 room types, from 32 to 42 m².
- Comfort Room32 m²Sleeps 31 King bedBalcony
- Premier Room35 m²Sleeps 21 King bedBathtubBalcony
- Panorama Vista Suite42 m²Sleeps 21 King bedBathtubBalcony
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 6.8 out of 10. Only 7% of the 1,626 hotels in Bangkok are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
14 Google reviewers ticked "Quiet", yet 26 guests complain about noise.
Trip.com rates it 80 out of 100 and Booking network rates it 68. Booking network only takes reviews from people who booked and stayed, while Trip.com takes them from anyone.
If room condition matters to you
Here, 51 of the 52 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Bangkok
The nearest first, with our score for each.
How we know
159 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 402 most recent reviews from Google, Tripadvisor and the Booking network. 159 of them describe a stay in the last 2 years and are the ones counted here; the rest were 156 older, 28 in other languages and 59 with a score but no words.
- The hotel replied to 0 of its 200 newest Google reviews.
- 4 in every 100 reviews thank a staff member by name.
- 6 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.