Hyatt Centric Wall Street New York
4-star hotel · Financial District, New York
Long Weekend score
Mixed3 serious reports in 295 reviews: a physical hazard (3)
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 38% of New York hotels
- 76% of guest comments are praise
- 83% of guest photos show no damage
How this score is made
- Rated higher than 38% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 76% of guest comments are praise. 479 praise, 152 complain. Counts for 30% of the score.
- 83% of guest photos show no damage. 50 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $270 a nighttypical for two, before tax · from $190
- 3 min walkto the nearest station
- 295 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 216 m away
- Location118 praise · 2 complain
- Room size81 praise · 3 complain
Against
- On a main road: Water Street37 m from the building
- Guest photos show wear and dirt10 of the 60 photos guests took, and 1 of the hotel's 40
- Room conditioncomplaints rising: 2.4 in 100 a year ago, 10.8 now25 complain · 21 praise
- Heating and air conditioningcomplaints rising: 6.1 in 100 a year ago, 19.7 now47 of 295 guests
- Breakfastcomplaints rising: 2.4 in 100 a year ago, 8.5 now20 complain · 16 praise
What guests reported
What guests say
295 reviews from the last 2 years. Most praised: staff (125 guests). Weakest: room condition, where 25 of the 46 who mention it complain.
Location1182Strength
It was central to our needs.
Booking network, June 2026, rated 9/10 by this guest
Great location and great service!
Tripadvisor, August 2026, rated 5/5 by this guest
I wasn’t a fan of being in the middle of nothing—should’ve stayed uptown more or considered another spot in this area.
Google, September 2025, rated 2/5 by this guest
Room size813Strength
Great hotel in an excellent location with large rooms and lots of transportation and eating options around.
Tripadvisor, August 2026, rated 5/5 by this guest
Rooms are huge and modern.
Google, September 2026, rated 5/5 by this guest
Room was small, reception looked like a coffee station, breakfast was very average.
Booking network, December 2025, rated 5/10 by this guest
Cleanlinesscomplaints rising: 2.4 in 100 a year ago, 4.7 now6612Mostly good
Loved the hotel overall , from my check in Lazlo was very nice and informative, my housekeeper zlatina kept my room very clean and stocked.
Tripadvisor, October 2025, rated 5/5 by this guest
Really nicely appointed and clean rooms.
Google, June 2026, rated 5/5 by this guest
The towels also had stains.
Google, May 2026, rated 2/5 by this guest
Staffcomplaints rising: 8.5 in 100 a year ago, 16.9 now12543Mostly good
The staff made my stay an unbelievable experience!
Tripadvisor, September 2026, rated 5/5 by this guest
The staff and hotel manager were incredible!
Booking network, July 2026, rated 10/10 by this guest
The staff was rude and kicked me and my girlfriend out then trespassed me forever from the former andaz and told me I can’t ever come bs k to 55 Wall Street and hasn’t refunded my account
Booking network, May 2026, rated 1/10 by this guest
Beds1812Mostly good
Location ad quality for 5 stars at Fidi great value , staff amazing , don’t recommend the breakfast just step out and you have lots of option room and bed great I was in a suite it was very comfortable and great size for nyc
Tripadvisor, June 2026, rated 5/5 by this guest
Room looked new, clean, bed comfy.
Booking network, May 2026, rated 8/10 by this guest
The double beds are tiny and the single pillow you get is wafer thin and almost a waste of time.
Booking network, August 2026, rated 5/10 by this guest
Valuecomplaints rising: 1.2 in 100 a year ago, 5.6 now1613Split
I should have rebooked a less expensive hotel.
Booking network, November 2025, rated 8/10 by this guest
If I was Hyatt corporate, I'd be ashamed to charge money for a room.
Google, April 2026, rated 1/5 by this guest
Its amazing how the rate to stay here increase from past years but what you get in amenities decreases.
Google, June 2026, rated 2/5 by this guest
Quiet at nightcomplaints rising: 3.7 in 100 a year ago, 6.1 now1516Split
Did that it cooled the place but was very loued over night, could not sleep.
Tripadvisor, May 2026, rated 2/5 by this guest
There was construction outside so it was a little loud
Booking network, June 2026, rated 9/10 by this guest
If I could add a suggestion I'd recommend soundproof windows to filter out more of the street noise.
Booking network, May 2026, rated 9/10 by this guest
Room conditioncomplaints rising: 2.4 in 100 a year ago, 10.8 now2125Split
In desperate need of a revamp.
Booking network, April 2026, rated 5/10 by this guest
Rooms need a bit of love, but everything else great for a weekend trip if you can get a good deal.
Tripadvisor, November 2025, rated 4/5 by this guest
Older building and they flip to heat in November.
Google, November 2025, rated 3/5 by this guest
Breakfastcomplaints rising: 2.4 in 100 a year ago, 8.5 now1620Split
Also the bfast provides was bare minimum.
Booking network, September 2026, rated 8/10 by this guest
Buffet breakfast can be improved - more options.
Google, February 2026, rated 5/5 by this guest
Included breakfast was sad.
Booking network, July 2026, rated 7/10 by this guest
Food36Weak spot
Great staff, good price, C- bed, C- food.
Tripadvisor, January 2026, rated 3/5 by this guest
On-site food options were poor if none.
Booking network, August 2025, rated 4/10 by this guest
This hotel deserves maximum 3 stars, room is okay but beds are to small and room service is under expectations, they don’t give any water to the room, coffee and cups.
Google, August 2025, rated 3/5 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,786 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 47 of 295 reviews.
Heating and air conditioningcomplaints rising: 6.1 in 100 a year ago, 19.7 now47 of 2951 in 6 reviews
My room was 80 degrees inside.
Google, November 2025, rated 1/5 by this guest
Update: Heating problems in winter.
Google, January 2026, rated 3/5 by this guest
Complaints the hotel left unresolved27 of 2951 in 11 reviews
The manager didnt follow up with me as requested.
Tripadvisor, April 2026, rated 2/5 by this guest
I filed a formal complaint and emailed the managing director, no answer!
Tripadvisor, May 2026, rated 1/5 by this guest
Unexpected charges and refunds24 of 2951 in 12 reviews
The deposit hold taken by Hyatt Wall Street still has not been returned and it has been more than 3 weeks despite multple chase.
Google, June 2026, rated 1/5 by this guest
was charged for things I didn’t want or use
Tripadvisor, April 2026, rated 1/5 by this guest
Something broken in the roomcomplaints rising: 2.4 in 100 a year ago, 8.9 now21 of 2951 in 14 reviews
You can't manage the temperature in the room, the thermostat in the room doesn't do anything, although this time this wasn't a huge problem for us.
Google, May 2026, rated 3/5 by this guest
I got one room with broken air conditioner on May 29-23 booking.
Booking network, June 2026, rated 5/10 by this guest
Problems in the bathroomcomplaints rising: 0.0 in 100 a year ago, 6.6 now14 of 2951 in 21 reviews
The room was very cold, there was a small heater, the bathroom wasn't heated, and the shower cubicle was broken.
Google, January 2026, rated 2/5 by this guest
The toilet had trouble flushing
Booking network, January 2026, rated 7/10 by this guest
A facility closedcomplaints rising: 2.4 in 100 a year ago, 4.7 now12 of 2951 in 25 reviews
No mini bar, no bar on a weekend night, and when I bought my own champagne.i couldn't even get glasses.
Booking network, June 2026, rated 2/10 by this guest
The restaurant was closed and no coffee available in room, which was disappointing.
Booking network, October 2025, rated 8/10 by this guest
Serious reports
3 in 295 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 295 reviews
Also, there were no smoke detectors in the room which apparently were “on order”.
Google, May 2026, rated 1/5 by this guest
A drunk person would try to pry it open and it was an accident waiting to happen.
Booking network, February 2026, rated 8/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
10 of the 60 guest photos we checked show damage or dirt (17%).
Guest photos showing damage or dirt10 of 6017%
Of 60 guest photos, 10 show damage or dirt: stains in 6, peeling paint or cracks in 5, mould or damp in 2 and broken fittings in 1, and some photos show more than one. Of the hotel's own 40, 1 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (1), bathtub (2).
The hotel says it has no swimming pool or hot tub.
Price, place and rooms
Price
$270 is a typical night, from 302 dates checked in the coming year.
Weekends cost 12% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $191Dearest month: Dec 2026, $395
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$306
- hotelsinamerica.com$322
- Vio.com$324
- deals.goseek.com$324
- stayforlong.com$338
- traveluro.com$344
- travelup.com$345
- trivago.deals$347
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 216 m away by road, about 3 minutes on foot. There are 7 bars or clubs within 200 metres.
- Nearest main road: Water Street37 m
- Nearest shop: Water Convenience2 min walk116 m by road
- Nearest station3 min walk216 m by road
- The Brooklyn Bridge25 min walk1.9 km by road
- The Empire State Building5.5 km
- Times Square6.3 km
- Rockefeller Center6.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
9 room types, from 32 to 96 m².
- King Room with Accessible Shower - Disability Access32 m²Sleeps 2
- King Room32 m²Sleeps 2
- Double Room with Two Double Beds33 m²Sleeps 4
- Double Room with Two Double Beds and Accessible Shower - Disability Access34 m²Sleeps 4
- Deluxe King Room42 m²Sleeps 2
- Centric Suite - High Floor57 m²Sleeps 21 super-king bed
The other 3 room types
- Suite57 m²Sleeps 21 super-king bed
- Premium Suite (Centric, Large Suite)72 m²Sleeps 21 King bedBathtub
- Premier Suite96 m²Sleeps 21 super-king bedBathtub in its photos
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. 38% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
20 Google reviewers ticked "Quiet", yet 16 guests complain about noise, and Water Street runs 37 m away.
If food matters to you
Here, 6 of the 9 guests who mention food complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
295 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 798 most recent reviews from Google, Tripadvisor and the Booking network. 295 of them describe a stay in the last 2 years and are the ones counted here; the rest were 160 older, 73 in other languages, 269 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 15 of its 200 newest Google reviews.
- 10 in every 100 reviews thank a staff member by name.
- 13 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.