Hilton Garden Inn NYC Financial Center/Manhattan Downtown
4-star hotel · Financial District, New York
Long Weekend score
Strong1 serious report in 292 reviews: something stolen
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 84% of New York hotels
- 81% of guest comments are praise
- 93% of guest photos show no damage
How this score is made
- Rated higher than 84% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 81% of guest comments are praise. 531 praise, 125 complain. Counts for 30% of the score.
- 93% of guest photos show no damage. 56 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $279 a nighttypical for two, before tax · from $113
- 1 min walkto Whitehall Street–South Ferry station
- 292 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceWhitehall Street–South Ferry is 75 m away
- Water view23 guest photos show it
- Staff167 praise · 17 complain
- Location160 praise · 1 complain
- Views48 praise · 8 complain
Against
- On a main road: Water Street25 m from the building
- Room size18 complain · 16 praise
- Room condition15 complain · 5 praise
- Problems in the bathroom23 of 292 guests
What guests reported
What guests say
292 reviews from the last 2 years. Most praised: staff (167 guests). Weakest: room condition, where 15 of the 20 who mention it complain.
Location1601Strength
Very well located place in lower Manhattan.
Tripadvisor, May 2026, rated 5/5 by this guest
Excellent location - breakfast setup the only let down
Booking network, August 2026, rated 8/10 by this guest
Staff16717Strength
Martin, Heidi and Laura were very helpful.
Tripadvisor, August 2026, rated 5/5 by this guest
The staff was nice and helpful
Booking network, September 2026, rated 8/10 by this guest
Unfortunately, the staff were unfriendly, and the refrigerator was dirty.
Booking network, September 2026, rated 4/10 by this guest
Views488Strength
Our stay here was amazing, the views were of course phenomenal and the service was optimal.
Tripadvisor, August 2026, rated 5/5 by this guest
Excellent view and location!
Tripadvisor, August 2026, rated 5/5 by this guest
Absurdly overpriced for an old hotel with an ok view (really the view is blocked by another, larger building).
Tripadvisor, October 2026, rated 1/5 by this guest
Beds164Mostly good
The bed was exceptionally comfortable.
Booking network, April 2026, rated 8/10 by this guest
The room was ok with a comfortable bed but it had some oddities.
Google, July 2026, rated 4/5 by this guest
The bed was extremely uncomfortable - mattress too soft.
Booking network, May 2026, rated 6/10 by this guest
Cleanliness5922Mostly good
Room size good, cleanliness excellent.
Booking network, May 2026, rated 8/10 by this guest
Clean and the staff is so accommodating and courteous!
Tripadvisor, September 2026, rated 5/5 by this guest
They didn’t clean my room.
Booking network, August 2026, rated 7/10 by this guest
Food73Mostly good
Excellent, well cooked and presented.
Booking network, June 2026, rated 8/10 by this guest
The employees were friendly, rooms were clean, and inviting, food was delicious!
Google, May 2026, rated 5/5 by this guest
And the hotel kitchen will 100 percent get your order wrong.
Tripadvisor, August 2026, rated 3/5 by this guest
Value2212Mostly good
Very convenient location, clean hotel, good value for money and friendly staff
Booking network, August 2026, rated 10/10 by this guest
I took that title after I knocked off the previous king and gotta tell ya bang for buck this Hilton in NYC is currently 1st
Google, August 2026, rated 5/5 by this guest
Unsatisfactory and too costly for the quality of service.
Booking network, June 2026, rated 5/10 by this guest
Breakfast1310Split
Overripe fruit, I found a hair in the salad and the toast tasted like a dirty griddle.
Google, July 2026, rated 3/5 by this guest
I'd skip breakfast next time, very mid for the price
Booking network, April 2026, rated 8/10 by this guest
Great location, but poor breakfasts
Google, June 2026, rated 4/5 by this guest
Quiet at night1815Split
The room was good, but very noisy.
Google, May 2026, rated 3/5 by this guest
You can hear the neighbors as the walls are very thin.
Booking network, July 2026, rated 8/10 by this guest
Construction in front of the property was noisy
Booking network, May 2026, rated 9/10 by this guest
Room size1618Split
Rooms are small, even for NYC.
Booking network, May 2026, rated 9/10 by this guest
Rooms are on the small side too which is par for the course for Manhattan.
Booking network, July 2026, rated 9/10 by this guest
Typical NYC sizes so a bit cramped for two people with bigger suitcases.
Booking network, September 2026, rated 7/10 by this guest
Room condition515Weak spot
it was just fine/great a little dated
Booking network, May 2026, rated 9/10 by this guest
Room is too small, showing signs of wear & tear, old smell, room is very tight
Booking network, July 2026, rated 8/10 by this guest
Excellent customer service and friendly staff
Booking network, April 2026, rated 8/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,046 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 23 of 292 reviews.
Problems in the bathroom23 of 2921 in 13 reviews
Shower doors wouldn’t close property resulting in water leaking onto shower floor.
Booking network, April 2026, rated 8/10 by this guest
The door to the bathroom did not stay closed unless you placed a holder to keep it closed.
Booking network, August 2026, rated 6/10 by this guest
Building work during the stay14 of 2921 in 21 reviews
The construction outside the hotel.
Booking network, June 2026, rated 8/10 by this guest
There was NYC street construction right in front of the hotel blocking the entrance and exit, but apart from that, everything was very good.
Google, August 2026, rated 5/5 by this guest
Something broken in the room13 of 2921 in 22 reviews
The coffee machine didn’t work.
Booking network, June 2026, rated 4/10 by this guest
No curtains in room that would close.
Booking network, May 2026, rated 7/10 by this guest
Heating and air conditioning11 of 2921 in 27 reviews
Only complaint would be the faulty AC unit.
Google, May 2026, rated 5/5 by this guest
Super small room and the AC was struggling in 90+ temperatures.
Tripadvisor, July 2026, rated 3/5 by this guest
Complaints the hotel left unresolved10 of 2921 in 29 reviews
I was not provided water bottles like other guest even after asking.
Google, June 2026, rated 1/5 by this guest
I contacted Hilton about this issue after check out and have received no response.
Google, April 2026, rated 3/5 by this guest
Not as shown or booked9 of 2921 in 32 reviews
We paid for a River view which is kind of a scam considering the huge building in front of the hotel, which is twice the height of the hotel.
Booking network, August 2026, rated 9/10 by this guest
Paid extra for a water view that required leaning against a wall and peeking around a building to see water.
Booking network, June 2026, rated 4/10 by this guest
Serious reports
1 in 292 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen1 of 292 reviews
With that being said, great property and in a great location, however, it does bring the value all the way down when items you bought were stolen from your room and left with no answers on who or what got them.
Google, September 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
4 of the 60 guest photos we checked show damage or dirt (7%).
Guests’ photos confirm: bathtub (2), water view (23).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$279 is a typical night, from 300 dates checked in the coming year.
Weekends cost 10% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $143Dearest month: Dec 2026, $391
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Kayak$304
- momondo.com$304
- Expedia$327
- Booking.com$327
- Tripadvisor$327
- Hotels.com$327
- Priceline$327
- travelocity.com$327
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Whitehall Street–South Ferry station is 75 m away by road, about 1 minute on foot. There are 5 bars or clubs within 200 metres.
- Nearest main road: Water Street25 m
- Nearest station: Whitehall Street–South Ferry1 min walk75 m by road
- Nearest shop: 100 Marketplace2 min walk125 m by road
- The Brooklyn Bridge2.3 km
- The Empire State Building5.8 km
- Times Square6.6 km
- Rockefeller Center7.2 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
10 room types, from 20 to 22 m².
- King Bed with City View20 m²Sleeps 2A view, going by the room's name
- King Room with Roll-In Shower - Mobility/Hearing Accessible20 m²Sleeps 2
- Room, 1 King Bed (With Drinks-Snacks)20 m²Sleeps 2
- King Room20 m²Sleeps 2
- King Room with Water View20 m²Sleeps 2Sea or water view
- King Room with Roll-In Shower and Water View - Mobility Accessible20 m²Sleeps 2A view, going by the room's name
The other 4 room types
- King Room with Roll-In Shower - Mobility Access20 m²Sleeps 2
- Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)22 m²Sleeps 4Bathtub
- Double Room with Two Double Beds and Water View22 m²Sleeps 4A view, going by the room's name
- Double Room with Two Double Beds22 m²Sleeps 4
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.2 out of 10. 84% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
26 Google reviewers ticked "Quiet", yet 15 guests complain about noise, and Water Street runs 25 m away.
If room condition matters to you
Here, 15 of the 20 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
292 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 835 most recent reviews from Google, Tripadvisor and the Booking network. 292 of them describe a stay in the last 2 years and are the ones counted here; the rest were 113 older, 89 in other languages, 339 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 148 of its 200 newest Google reviews.
- 26 in every 100 reviews thank a staff member by name.
- 3 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.