DoubleTree by Hilton New York Downtown
4-star hotel · Financial District, New York
Long Weekend score
Mixed1 serious report in 299 reviews: bed bugs or bites
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 20% of New York hotels
- 78% of guest comments are praise
- 88% of guest photos show no damage
How this score is made
- Rated higher than 20% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 78% of guest comments are praise. 465 praise, 129 complain. Counts for 30% of the score.
- 88% of guest photos show no damage. 53 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $202 a nighttypical for two, before tax · from $98
- 1 min walkto the nearest station
- 299 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 86 m away
- Water view8 guest photos show it
- Location183 praise · 1 complain
- Cleanliness69 praise · 5 complain
- Beds29 praise · 4 complain
Against
- The lift115 of 299 guests
- Room size36 complain · 15 praise
- Quiet at night17 complain · 16 praise
- Room condition14 complain · 2 praise
- Breakfast11 complain · 7 praise
What guests reported
What guests say
299 reviews from the last 2 years. Most praised: location (183 guests). Weakest: room size, where 36 of the 51 who mention it complain.
Location1831Strength
Fantastic location for the subway and local area.
Booking network, August 2026, rated 9/10 by this guest
Staff is wonderful, location is amazing.
Google, October 2026, rated 5/5 by this guest
Cleanliness695Strength
Hotel is very clean and smells good.
Booking network, August 2026, rated 10/10 by this guest
It’s a perfect location to visit the seaport and the rooms are very clean.
Booking network, August 2026, rated 9/10 by this guest
Very disappointing experience for a 4 star hotel: overpriced, dirty windows, small room, no fridge in the unit, some of the sockets don’t work, broken iron folding board, no breakfast included, no parking, only 3 elevators for such a big hotel (huge delays).
Google, July 2026, rated 1/5 by this guest
Beds294Strength
The mattress and pillow was super comfortable.
Google, June 2026, rated 5/5 by this guest
Room was very nice, bed was comfortable.
Booking network, March 2026, rated 8/10 by this guest
The bed was too soft for my back and I had lower back pain on first night itself.
Google, April 2026, rated 3/5 by this guest
Staff11226Mostly good
Friendly staff, quick check-in, and the signature warm cookie make it a welcoming base for exploring NYC.
Google, March 2026, rated 5/5 by this guest
Fantastic staff at the front desk.
Booking network, July 2026, rated 8/10 by this guest
However, when calling the hotel directly before going, they were a bit rude on the phone.
Booking network, May 2026, rated 5/10 by this guest
Views104Mostly good
Really good location, nice view, no frills
Booking network, August 2026, rated 5/10 by this guest
The room was warm, clean and comfortable, with regular housekeeping and a beautiful city view at sunrise and sunset.
Tripadvisor, February 2026, rated 5/5 by this guest
I also requested a room with a nice view, but the view from our room was disappointing.
Booking network, August 2026, rated 6/10 by this guest
Value2211Mostly good
The hotel was a great value, met all of our needs and was exceptionally clean.
Booking network, June 2026, rated 10/10 by this guest
Room was decent value for nyc.
Booking network, July 2026, rated 8/10 by this guest
If u want to throw your money away just come to this hotel.
Google, May 2026, rated 1/5 by this guest
Quiet at night1617Split
The rooms were v small which means that the bed is v close to the door and so could hear noise from the hallway and noisy guests slamming doors and having a party late at night.
Booking network, March 2026, rated 6/10 by this guest
The heater was also noticeably loud.
Booking network, April 2026, rated 7/10 by this guest
It is inpossible to sleep due to the music.
Google, April 2026, rated 1/5 by this guest
Breakfast711Weak spot
The breakfast was disappointing, and having to use paper vouchers each day felt outdated.
Google, June 2026, rated 3/5 by this guest
Breakfast is not good-better to go nearby places
Booking network, September 2026, rated 5/10 by this guest
No continental breakfast???!
Booking network, January 2026, rated 5/10 by this guest
Room size1536Weak spot
It’s ok for the price and to just sleep but the rooms are very tight.
Booking network, July 2026, rated 5/10 by this guest
The staff was pretty helpful but the rooms were really small.
Google, July 2026, rated 1/5 by this guest
Elevators took forever, rooms were on the smaller side.
Booking network, June 2026, rated 8/10 by this guest
Room condition214Weak spot
The hotel needs renewal either in the rooms or in common parts.
Booking network, June 2026, rated 5/10 by this guest
The ac and rooms are very dated.
Booking network, July 2026, rated 7/10 by this guest
The only downside is that the property is starting to look a little dated and could benefit from some fresh paint and new wallpaper.
Google, June 2026, rated 3/5 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,834 Google ratings
Problems guests raised
Raised most: the lift, in 115 of 299 reviews.
The lift115 of 2991 in 3 reviews
There’s 3 lifts for the entire building and they take an incredibly long time to get to you.
Booking network, September 2026, rated 6/10 by this guest
Overall, the stay was disappointing due to the small elevator, long wait times, and cramped bathroom.
Booking network, May 2026, rated 3/10 by this guest
Something broken in the room15 of 2991 in 20 reviews
Also we couldnt connect to the wifi and calling the front desk using the phone from the room did nothing as we couldnt reach it.
Booking network, June 2026, rated 7/10 by this guest
Check-in was smooth and quick, but I must mention that the coffee machine didn’t work properly, and they didn’t provide basic amenities like water bottles.
Google, May 2026, rated 4/5 by this guest
Complaints the hotel left unresolved11 of 2991 in 27 reviews
There's 0 air movement in the room and they failed to provide me a fan upon complaining.
Google, May 2026, rated 1/5 by this guest
When i called the front desk they couldn't have cared less about my frustration.
Google, September 2026, rated 2/5 by this guest
Unexpected charges and refunds10 of 2991 in 30 reviews
The hotel was fine but be careful, the price I was billed was much higher than the price I booked on booking.com.
Booking network, June 2026, rated 1/10 by this guest
They charged my room twice on my bank card.
Booking network, July 2026, rated 5/10 by this guest
Problems in the bathroom10 of 2991 in 30 reviews
The rooms were much smaller than expected even with a double twin room and the hot water kept going off.
Booking network, April 2026, rated 6/10 by this guest
The shower drain was slow and by the end of my shower I was standing in tub-height water.
Google, August 2026, rated 4/5 by this guest
Heating and air conditioning9 of 2991 in 33 reviews
When the AC is on it’s freezing and when they turn off very warm.
Booking network, July 2026, rated 7/10 by this guest
I did have issues with AC unit and the food I ordered was bland.
Booking network, May 2026, rated 9/10 by this guest
Serious reports
1 in 299 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites1 of 299 reviews
Staff was friendly enough but They have bed bugs.
Google, May 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
7 of the 60 guest photos we checked show damage or dirt (12%).
Guest photos showing damage or dirt7 of 6012%
Of 60 guest photos, 7 show damage or dirt: peeling paint or cracks in 3, broken fittings in 2, dirty surfaces in 1 and building work in 1. Of the hotel's own 33, 0 do.
Guests’ photos confirm: water view (8).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$202 is a typical night, from 332 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jan 2027, $110Dearest month: Sep 2027, $453
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- trivago.deals$255
- billabook.com$283
- Hotels.com$306
- travelup.com$306
- wego.com$306
- luxuryescapes.com$306
- deals.dealbase.com$306
- muvtravel.com$306
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 86 m away by road, about 1 minute on foot. There are 6 bars or clubs within 200 metres.
- Nearest station1 min walk86 m by road
- Nearest shop: 100 Marketplace1 min walk112 m by road
- Nearest main road: Water Street123 m
- The Brooklyn Bridge30 min walk2.2 km by road
- The Empire State Building5.7 km
- Times Square6.5 km
- Rockefeller Center7.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
9 room types, from 23 to 33 m².
- King Room23 m²Sleeps 2
- Double Room with City View23 m²Sleeps 4A view, going by the room's name
- Deluxe King Room with River View23 m²Sleeps 2Sea or water view
- Double Room with Two Double Beds23 m²Sleeps 4
- King Room with City View23 m²Sleeps 2A view, going by the room's name
- Double Room with Roll in Shower - Hearing Accessible23 m²Sleeps 2
The other 3 room types
- Double Room with Roll In Shower - Mobility Accessible23 m²Sleeps 2
- King Room with River View23 m²Sleeps 2Sea or water view
- Junior King Suite with Sofa Bed33 m²Sleeps 4
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.7 out of 10. Only 20% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
27 Google reviewers ticked "Quiet", yet 17 guests complain about noise.
Trip.com rates it 84 out of 100 and Booking network rates it 77. Booking network only takes reviews from people who booked and stayed, while Trip.com takes them from anyone.
If room condition matters to you
Here, 14 of the 16 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
299 reviews counted · 93 photos checked · updated 10 October 2026
- We collected this hotel's 888 most recent reviews from Google, Tripadvisor and the Booking network. 299 of them describe a stay in the last 2 years and are the ones counted here; the rest were 122 older, 75 in other languages and 392 with a score but no words.
- The hotel replied to 188 of its 200 newest Google reviews.
- 5 in every 100 reviews thank a staff member by name.
- 12 reviews mention a free upgrade, a cake or a gift.
- We looked at 93 photos: the first 33 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.