Gild Hall, A Thompson Hotel, by Hyatt
4-star hotel · Financial District, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 73% of New York hotels
- 90% of guest comments are praise
- 90% of guest photos show no damage
How this score is made
- Rated higher than 73% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 90% of guest comments are praise. 643 praise, 74 complain. Counts for 30% of the score.
- 90% of guest photos show no damage. 54 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $362 a nighttypical for two, before tax · from $185
- 2 min walkto the nearest station
- 298 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 150 m away
- Staff220 praise · 12 complain
- Location132 praise · 1 complain
- Cleanliness68 praise · 7 complain
- Room size54 praise · 4 complain
Against
- Room condition21 complain · 5 praise
What guests reported
What guests say
298 reviews from the last 2 years. Most praised: staff (220 guests). Weakest: room condition, where 21 of the 26 who mention it complain.
Location1321Strength
Great location, well priced and nice rooms.
Google, June 2026, rated 5/5 by this guest
The location was really good .
Tripadvisor, November 2025, rated 5/5 by this guest
Food451Strength
Also, the restaurant, Felice, serves delicious food in a charming setting.
Tripadvisor, August 2026, rated 5/5 by this guest
From the ambiance, to the friendly staff, and food - all was lovely.
Tripadvisor, August 2026, rated 5/5 by this guest
Staffcomplaints rising: 3.0 in 100 a year ago, 4.9 now22012Strength
They are pet friendly and even have a "dog concierge" (basically just a cute golden retriever that greets you!) Staff is incredibly friendly and they drop water off at your door in the evenings.
Google, February 2026, rated 5/5 by this guest
Staff was very friendly and helpful, rooms were clean and neat, the lobby was cozy!
Tripadvisor, September 2026, rated 5/5 by this guest
Staff did not care one bit.
Booking network, November 2025, rated 1/10 by this guest
Room size544Strength
The hotel rooms are large and nice.
Tripadvisor, May 2026, rated 5/5 by this guest
Hotel is extremely spacious, clean and accommodating of requests.
Google, April 2026, rated 5/5 by this guest
The rooms are a little small, but comfortable and well appointed.
Google, May 2026, rated 5/5 by this guest
Cleanlinesscomplaints rising: 0.7 in 100 a year ago, 3.7 now687Strength
Rooms were clean and a good size.
Tripadvisor, March 2026, rated 5/5 by this guest
The rooms are always clean and beds comfortable.
Tripadvisor, January 2026, rated 5/5 by this guest
Gross walls, mold over the shower and peeling paint on the walls and bath tub.
Tripadvisor, June 2026, rated 2/5 by this guest
Beds273Strength
From the friendliness of the staff, to the size and ambience of the room, comfort of the bed and seats, to the quality included breakfast at the embedded Felice restaurant.
Tripadvisor, January 2026, rated 5/5 by this guest
From the amazingly friendly and helpful staff to the gorgeous room with its comfortable beds and pillows, everything was perfect.
Tripadvisor, January 2026, rated 5/5 by this guest
Besides these issues, pillows of this hotel are extremely flimsy and thin.
Google, September 2026, rated 1/5 by this guest
Quiet at nightcomplaints rising: 0.7 in 100 a year ago, 4.9 now429Mostly good
There was nothing about this hotel that I did not love--the helpful and friendly staff, the Nespresso lobby coffee, the beautiful room, the ultra-comfy beds, the complete peace and quiet...I could go on for days.
Tripadvisor, April 2026, rated 5/5 by this guest
The evenings are quite yet there are numerous bars and restaurants nearby and the Fulton Street subway station is only two blocks away.
Google, November 2025, rated 5/5 by this guest
The air conditioner/heating was annoyingly loud
Booking network, October 2025, rated 6/10 by this guest
Breakfastcomplaints rising: 0.0 in 100 a year ago, 5.5 now309Mostly good
The food stood out, especially the French toast, which was easily the highlight of my mornings.
Google, November 2025, rated 4/5 by this guest
Room and breakfast is all good, meet our expectations.
Tripadvisor, June 2026, rated 5/5 by this guest
Their breakfast voucher will only get you 1 tiny dish at the restaurant.
Google, June 2026, rated 1/5 by this guest
Valuecomplaints rising: 0.7 in 100 a year ago, 3.7 now207Mostly good
Elegant full service hotel at a very attractive price with all the amenities of a much more expensive 4 star hotel - doorman, help with luggage, complimentary prosecco at check-in, fine dining restaurant with room service, high quality linens, tasteful decorations, fancy soaps, etc.
Google, January 2026, rated 5/5 by this guest
Price value is definitely given.
Google, January 2026, rated 5/5 by this guest
You would think for the amount they charge for a room, they could afford toilet paper that's slightly softer than sandpaper
Google, October 2025, rated 4/5 by this guest
Room condition521Weak spot
Dark, dingy, old, and terrible lighting.
Tripadvisor, August 2026, rated 1/5 by this guest
Room was a little shabby.
Booking network, January 2026, rated 8/10 by this guest
Rooms are a bit outdated and could seriously benefit from a makeover, although they offer every comfort that can be expected from a hotel of this category (except, maybe, the heating…) and do have a certain charm.
Google, May 2026, rated 5/5 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,059 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 11 of 298 reviews.
Unexpected charges and refundscomplaints falling: 5.2 in 100 a year ago, 2.4 now11 of 2981 in 27 reviews
I haven’t received my deposit refund.
Booking network, August 2026, rated 8/10 by this guest
They charge a deposit of $100 per day you’re staying so staying for four days is a $400 deposit which is ridiculous.
Google, January 2026, rated 1/5 by this guest
Heating and air conditioningcomplaints rising: 0.0 in 100 a year ago, 5.5 now9 of 2981 in 33 reviews
Also ac turns off on its own while you sleep as it has a occupancy sensor which doesn't sense you are there if you are still while you sleep.
Google, September 2026, rated 4/5 by this guest
Overall it was a good stay besides waking up all sticky because air conditioner kept shutting off.
Booking network, August 2026, rated 8/10 by this guest
The liftcomplaints falling: 6.0 in 100 a year ago, 0.0 now8 of 2981 in 37 reviews
The elevator is incredibly slow and the rooms are decorated with very dark furniture, to the point where if it's a rainy or cloudy day you will have no idea what time it is outside.
Tripadvisor, June 2025, rated 3/5 by this guest
Our only call-out is that there was only one working elevator and took a bit of time to get down to the lobby.
Booking network, June 2025, rated 10/10 by this guest
Complaints the hotel left unresolvedcomplaints rising: 0.0 in 100 a year ago, 4.3 now7 of 2981 in 43 reviews
I got an email from a hotel person, but after explaining the situation I was left on read for several days.
Google, October 2025, rated 2/5 by this guest
While he apologized, there was no further follow-up.
Tripadvisor, April 2026, rated 5/5 by this guest
Mould or dampcomplaints rising: 0.7 in 100 a year ago, 3.7 now7 of 2981 in 43 reviews
The air conditioning system was not only loud but also blew dust into the room and had a musty smell when in operation.
Google, December 2025, rated 3/5 by this guest
The air conditioning was very noisy, spread dust throughout the room and smelled musty once it was operational.
Tripadvisor, December 2025, rated 3/5 by this guest
Something broken in the room7 of 2981 in 43 reviews
The TV didn't work doing this visit and the color scheme definitely gave me a 1408 movie feel.
Google, May 2026, rated 4/5 by this guest
The courtains couldn't close completly which was a bit annoying because there were meeting rooms in the front building.
Booking network, May 2025, rated 9/10 by this guest
Serious reports
2 in 298 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill1 of 298 reviews
Health Concerns: The room was extremely dusty, which caused us to get sick during our stay.
Google, January 2026, rated 1/5 by this guest
Bed bugs or bites1 of 298 reviews
When I woke up Sunday morning, I had bites all over my thigh.
Google, October 2025, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
6 of the 60 guest photos we checked show damage or dirt (10%).
Guest photos showing damage or dirt6 of 6010%
Of 60 guest photos, 6 show damage or dirt: stains in 2, litter or dirty water in 2, broken fittings in 1 and rust or limescale in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: bar (2), bathtub (9).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$362 is a typical night, from 300 dates checked in the coming year.
Weekends cost 13% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $205Dearest month: May 2027, $416
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$384
- Vio.com$385
- deals.goseek.com$385
- hotelsinamerica.com$405
- h-en.reserving.com$463
- billabook.com$466
- Booking.com$468
- Expedia$468
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 150 m away by road, about 2 minutes on foot. There are 7 bars or clubs within 200 metres.
- Nearest shop: Jubilee Marketplace2 min walk113 m by road
- Nearest station2 min walk150 m by road
- Nearest main road: Water Street212 m
- The Brooklyn Bridge21 min walk1.6 km by road
- The Empire State Building5.3 km
- Times Square6.1 km
- Rockefeller Center6.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
7 room types, from 26 to 52 m².
- King Room with Accessible Tub - Disability Access26 m²Sleeps 2Bathtub
- King Room26 m²Sleeps 2Bathtub in its photos
- Deluxe King Room28 m²Sleeps 2Bathtub in its photos
- Double Room with Two Double Beds28 m²Sleeps 4Bathtub in its photos
- Premium King Room30 m²Sleeps 2Bathtub in its photos
- King Suite52 m²Sleeps 4
The other 1 room types
- Premium Suite, 1 King Bed with Sofa bed52 m²Sleeps 4
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 73% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 21 of the 26 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
298 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 724 most recent reviews from Google, Tripadvisor and the Booking network. 298 of them describe a stay in the last 2 years and are the ones counted here; the rest were 233 older, 8 in other languages, 184 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 15 of its 200 newest Google reviews.
- 12 in every 100 reviews thank a staff member by name.
- 34 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.