Residence Inn by Marriott New York Downtown Manhattan/World Trade Center Area
4-star hotel · Financial District, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 73% of New York hotels
- 81% of guest comments are praise
- 68% of guest photos show no damage
How this score is made
- Rated higher than 73% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 81% of guest comments are praise. 549 praise, 130 complain. Counts for 30% of the score.
- 68% of guest photos show no damage. 41 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $364 a nighttypical for two, before tax · from $169
- 1 min walkto the nearest station
- 286 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 26 m away
- Staff159 praise · 19 complain
- Location159 praise · 1 complain
- Food11 praise · 1 complain
Against
- Guest photos show wear and dirt19 of the 60 photos guests took, and 0 of the hotel's 40
- Quiet at nightcomplaints rising: 1.2 in 100 a year ago, 5.3 now12 complain · 12 praise
- Room conditioncomplaints rising: 2.5 in 100 a year ago, 4.4 now11 complain · 8 praise
- Complaints the hotel left unresolvedcomplaints rising: 2.5 in 100 a year ago, 5.8 now14 of 286 guests
- The liftcomplaints rising: 1.2 in 100 a year ago, 5.8 now13 of 286 guests
What guests reported
What guests say
286 reviews from the last 2 years. Most praised: location (159 guests). Weakest: breakfast, where 40 of the 100 who mention it complain.
Location1591Strength
The property is very convenient to access any borough.
Booking network, October 2025, rated 10/10 by this guest
A property very well located, friendly staff.
Booking network, March 2026, rated 8/10 by this guest
The hotel is close to markets and various restaurants, but it's a bit far from Times Square.
Google, July 2025, rated 4/5 by this guest
Food111Strength
His personality is 5 ⭐️ and his drinks are even better!
Tripadvisor, April 2026, rated 5/5 by this guest
Great bartenders and the chili relleno spring rolls bar bites were great!
Tripadvisor, October 2025, rated 5/5 by this guest
Staffcomplaints rising: 3.8 in 100 a year ago, 7.8 now15919Strength
Daily housekeeping was great.
Booking network, December 2025, rated 10/10 by this guest
Lovely and yet very professional staff always ready to assist.
Tripadvisor, January 2026, rated 4/5 by this guest
Friendliness fell short from next day hotel staff & I prefer hospitality through the stay which was not the case.
Booking network, December 2025, rated 5/10 by this guest
Room size439Mostly good
The rooms are huge and the service was great.
Tripadvisor, March 2026, rated 5/5 by this guest
Great room with enough space for a 5-person family.
Booking network, August 2026, rated 9/10 by this guest
Rooms are smaller in comparison to a residence inn anywhere else, but this is manhattan so it’s understandable.
Google, December 2025, rated 5/5 by this guest
Cleanlinesscomplaints rising: 3.8 in 100 a year ago, 7.3 now6418Mostly good
Clean property, great staff!
Tripadvisor, May 2026, rated 5/5 by this guest
Clean, but very very hot.
Booking network, April 2026, rated 5/10 by this guest
Cleaniless is ok, but i found dirty glasses and cups in my room.
Google, June 2026, rated 3/5 by this guest
Bedscomplaints rising: 1.2 in 100 a year ago, 3.9 now229Mostly good
Perfect place, big room with good bed, breakfast mediocre
Booking network, May 2026, rated 8/10 by this guest
Room was very well equipped and bed comfortable.
Booking network, April 2026, rated 10/10 by this guest
Sofa bed is not comfortable
Booking network, April 2026, rated 10/10 by this guest
Breakfast6040Mostly good
Breakfast was delicious and impressive — there was such a nice variety of options, from fresh fruit and yogurt to hot dishes and pastries.
Booking network, November 2025, rated 10/10 by this guest
Great breakfast hot & Cold food.
Booking network, May 2026, rated 10/10 by this guest
Breakfast could be improved with some vegetables and non-pork meats
Booking network, March 2026, rated 8/10 by this guest
Valuecomplaints rising: 1.2 in 100 a year ago, 4.4 now1110Split
Great value for size of room
Booking network, March 2026, rated 8/10 by this guest
Great value for money, with complimentary breakfast and free access to the laundry room.
Booking network, June 2026, rated 8/10 by this guest
Quiet at nightcomplaints rising: 1.2 in 100 a year ago, 5.3 now1212Split
Very thin mattress pretty uncomfortable and noisy.
Booking network, April 2026, rated 9/10 by this guest
I was in the fourth floor, and it was super loud at night.
Booking network, September 2026, rated 6/10 by this guest
Noise, but it is New York !
Booking network, October 2025, rated 8/10 by this guest
Room conditioncomplaints rising: 2.5 in 100 a year ago, 4.4 now811Split
The staff was so great it overcame and slightly drab neighborhood and dated rooms.
Google, November 2025, rated 4/5 by this guest
Shower needs an update, lighting and automated drapes didn’t always work.
Booking network, November 2025, rated 8/10 by this guest
Rooms are not really clean and need renovation.
Booking network, November 2025, rated 5/10 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,553 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 14 of 286 reviews.
Complaints the hotel left unresolvedcomplaints rising: 2.5 in 100 a year ago, 5.8 now14 of 2861 in 20 reviews
I still wait ( for a month) for my invoice on the company s name though I called many times and send more than 10 emails and told them also at the reception.
Booking network, May 2026, rated 8/10 by this guest
Out baggage rack was broken, never replaced while we were there even though we asked 3 times.
Tripadvisor, January 2026, rated 2/5 by this guest
The liftcomplaints rising: 1.2 in 100 a year ago, 5.8 now13 of 2861 in 22 reviews
One elevator was broken but the rest was really good 💯😊
Booking network, October 2025, rated 10/10 by this guest
The elevator can't accomodate the number of visitor
Booking network, April 2026, rated 8/10 by this guest
Unexpected charges and refundscomplaints rising: 2.5 in 100 a year ago, 3.9 now10 of 2861 in 29 reviews
We were charged extra at the end of the stay and I could not manage to get in contact with nobody in order to clarify
Booking network, January 2026, rated 1/10 by this guest
Expensive and still waiting on damage deposit refund
Booking network, January 2026, rated 8/10 by this guest
Something broken in the room7 of 2861 in 41 reviews
The tv had a problem with the volume, but the property fixed it quickly.
Booking network, December 2025, rated 8/10 by this guest
However, my only complaint is we would get intermittent lights..
Booking network, May 2026, rated 7/10 by this guest
A booking not honoured5 of 2861 in 57 reviews
They moved me to another room, but it just felt gross.
Google, June 2026, rated 2/5 by this guest
We booked a 2 queen beds but instead there was a very small couch and a queen bed.
Google, July 2026, rated 3/5 by this guest
Heating and air conditioning5 of 2861 in 57 reviews
Air condition don’t properly
Booking network, April 2026, rated 2/10 by this guest
Serious reports
3 in 286 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard2 of 286 reviews
During my last day at the hotel, I cut myself on a sharp object on the bed and needed three stitches before returning home.
Tripadvisor, January 2026, rated 1/5 by this guest
Something stolen1 of 286 reviews
With that being said, it’s unfortunate that on my last day there my birthday gift was stolen.
Google, November 2025, rated 3/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
19 of the 60 guest photos we checked show damage or dirt (32%).
Guest photos showing damage or dirt19 of 6032%
Of 60 guest photos, 19 show damage or dirt: stains in 10, building work in 2, crowding in 2 and dirty surfaces in 2, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: gym (2), restaurant (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$364 is a typical night, from 300 dates checked in the coming year.
Weekends cost 12% less than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $228Dearest month: Dec 2026, $466
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Expedia$381
- Kayak$381
- Booking.com$381
- Tripadvisor$381
- Hotels.com$381
- Priceline$381
- travelocity.com$381
- Trip.com$381
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 26 m away by road, about 1 minute on foot. There are 3 bars or clubs within 200 metres.
- Nearest station1 min walk26 m by road
- Nearest shop: Matto Espresso1 min walk53 m by road
- Nearest main road: West Street410 m
- The Brooklyn Bridge21 min walk1.6 km by road
- The Empire State Building5.0 km
- Times Square5.8 km
- Rockefeller Center6.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
10 room types, from 25 to 53 m².
- King Studio, Studio, 1 King (Mobility Accessible w/Tub)25 m²Sleeps 2Bathtub in its photos
- King Studio25 m²Sleeps 2Bathtub in its photos
- Executive Studio King with Sofa Bed33 m²Sleeps 3Bathtub in its photos
- Studio with Two Queen Beds37 m²Sleeps 4Bathtub in its photos
- Studio with Two Queen Beds, Adapted Tub and Partial City View - Mobility Accessible37 m²Sleeps 4Bathtub in its photosA view, going by the room's name
- Studio, 2 Double Beds37 m²Sleeps 4
The other 4 room types
- Maiden Lane Corner Studio with Two Queen Beds, Low Floor53 m²Sleeps 5Bathtub in its photos
- Maiden Manhattan Studio, Studio Apartment, 2 Queen53 m²Sleeps 5Bathtub in its photos
- Studio with Two Double Beds, Sofa Bed and Roll-In Shower - Mobility Accessible53 m²Sleeps 5
- Maiden Lane Studio, 2 Queen Beds53 m²Sleeps 5
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 73% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If room condition matters to you
Here, 11 of the 19 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
286 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 847 most recent reviews from Google, Tripadvisor and the Booking network. 286 of them describe a stay in the last 2 years and are the ones counted here; the rest were 104 older, 135 in other languages, 309 with a score but no words and 13 about the restaurant rather than a stay.
- The hotel replied to 194 of its 200 newest Google reviews.
- 10 in every 100 reviews thank a staff member by name.
- 6 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.