SpringHill Suites by Marriott New York Queens
3-star hotel · Long Island City, New York
Long Weekend score
WeakNo serious reports. in 288 reviews
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 21% of New York hotels
- 73% of guest comments are praise
- 83% of guest photos show no damage
How this score is made
- Rated higher than 21% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 73% of guest comments are praise. 384 praise, 141 complain. Counts for 30% of the score.
- 83% of guest photos show no damage. 50 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $179 a nighttypical for two, before tax · from $95
- 8 min walkto 21st Street–Queensbridge station
- 288 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distance21st Street–Queensbridge is 615 m away
- Location43 praise · 5 complain
Against
- Guest photos show wear and dirt10 of the 60 photos guests took, and 0 of the hotel's 22
- Quiet at night19 complain · 8 praise
- The lift25 of 288 guests
- Unpleasant surroundings25 of 288 guests
- Complaints the hotel left unresolved24 of 288 guests
What guests reported
What guests say
288 reviews from the last 2 years. Most praised: staff (155 guests). Weakest: breakfast, where 41 of the 101 who mention it complain.
Location435Strength
Excellent value for location
Booking network, August 2026, rated 10/10 by this guest
Goede locatie om Manhattan te bereiken.
Booking network, July 2026, rated 8/10 by this guest
Location is far away, the shuttle was useless.
Booking network, September 2026, rated 8/10 by this guest
Staff15531Mostly good
The breakfasts were nice, the staff super nice and the room was modern and comfortable.
Booking network, August 2026, rated 10/10 by this guest
I was extremely pleased with the Hospitality at this Property..
Tripadvisor, July 2026, rated 5/5 by this guest
One Lady's attitude who worked in the breakfast food area was too bad
Booking network, August 2026, rated 7/10 by this guest
Cleanliness6217Mostly good
The hotel has complete rooms, clean every day, also you have transport service from the hotel to the close subway stations, to pick up and drop guest and sydonie at the breakfast is a really kindly women who will assist you pretty well if you need help in that moment
Tripadvisor, September 2026, rated 5/5 by this guest
Everything was clean and neat.
Booking network, September 2026, rated 10/10 by this guest
Housekeeping no clean my room and not toilet paper not towels no coffee not shampoo not cups not vacuum the room, it’s disaster this hotel never again at this location
Booking network, July 2026, rated 4/10 by this guest
Room condition103Mostly good
The rooms are new and clean.
Tripadvisor, September 2026, rated 2/5 by this guest
Modern and clean facilities.
Booking network, July 2026, rated 10/10 by this guest
Room is not maintained the standards of Marriot, no veggie options for break fast, bath room doors not working, have to change the room, no enough towels, no basic water
Booking network, August 2026, rated 3/10 by this guest
Beds124Mostly good
The room was big and the beds were comfortable.
Booking network, September 2026, rated 7/10 by this guest
Excellent bed quality, which matters a lot to me for sleep and spacious rooms for NY that include a couch and large desk.
Tripadvisor, September 2026, rated 5/5 by this guest
Everything was great except our bed was a bit hard for our liking but that is mostly preference- we slept pretty well other wise!
Booking network, September 2026, rated 9/10 by this guest
Views83Mostly good
Good facilities and city high level views
Booking network, July 2026, rated 8/10 by this guest
Clean, good breakfast, nice city view and very polite staff.
Booking network, August 2026, rated 10/10 by this guest
There is no view and just a busy small street with a large factory in the background.
Booking network, August 2026, rated 5/10 by this guest
Value168Mostly good
Some shower doors don't close securely causing floor to get wet.
Booking network, September 2026, rated 9/10 by this guest
Value for money and breakfast included
Booking network, June 2026, rated 8/10 by this guest
In my opinion, the price-performance ratio is not good.
Google, September 2026, rated 2/5 by this guest
Breakfast6041Split
The breakfast area not enough room to sit the set up for food was kind of cramped need more pork free options.
Booking network, June 2026, rated 9/10 by this guest
Elevator are samalee, breakfast is not very good, no drinking water available when you need,
Booking network, August 2026, rated 6/10 by this guest
The breakfast isn’t the best, there are a lot of people with SH and Residence basically in one place.
Google, July 2026, rated 3/5 by this guest
Room size1010Split
Not that much, it was minions hotel, smallest bathroom room sink I have ever seen, small room too.
Booking network, June 2026, rated 5/10 by this guest
Room and bathroom are very small
Booking network, August 2026, rated 5/10 by this guest
The room was maybe a little bit bigger then a jail cell, the towels had stains on them, the shower door wouldn’t close, thete was no ice machine
Booking network, August 2026, rated 4/10 by this guest
Quiet at night819Weak spot
Elevators were hit or miss with wait times, construction noise, website for the shuttle was difficult to navigate.
Booking network, July 2026, rated 8/10 by this guest
It's okay, but sleeping on the lower floors is difficult because the buildings opposite have noisy air conditioners pointing directly at the hotel.
Google, August 2026, rated 4/5 by this guest
The location is convenient, but the rooms are very noisy, allowing a lot of outside noise to penetrate.
Google, July 2026, rated 4/5 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 812 Google ratings
Problems guests raised
Raised most: the lift, in 25 of 288 reviews.
The lift25 of 2881 in 12 reviews
It seemed the elevator availability was not so great.
Booking network, September 2026, rated 8/10 by this guest
Let's talk about the elevator that takes like 30 minutes couple with noise from the construction..
Google, September 2026, rated 1/5 by this guest
Unpleasant surroundings25 of 2881 in 12 reviews
The neighborhood is not safe, and have to walk around 10 minute from Subway station.
Booking network, August 2026, rated 4/10 by this guest
The neighborhood is a bit dodgy, but no problem.
Google, August 2026, rated 4/5 by this guest
Complaints the hotel left unresolved24 of 2881 in 12 reviews
I reported it to reception, and it stayed that way until I left.
Google, July 2026, rated 5/5 by this guest
3.) Called for towels…they never came.
Tripadvisor, September 2026, rated 2/5 by this guest
Problems in the bathroom24 of 2881 in 12 reviews
Some of the shower doors don't close securely causing water to leak out and floor to get all wet when your done showering
Booking network, September 2026, rated 10/10 by this guest
Everything was very good, only one of the elevators was broken and that delayed going up, but otherwise everything was excellent and the toilet did not flush very well.
Tripadvisor, September 2026, rated 5/5 by this guest
Unexpected charges and refunds20 of 2881 in 14 reviews
My only complaint is them scamming you into using the higher speed internet.
Google, October 2026, rated 3/5 by this guest
Requested for refund of one day that I did not stay and also to release my deposit.
Booking network, July 2026, rated 3/10 by this guest
Something broken in the room15 of 2881 in 19 reviews
4.5 for me (0.5 taken off for the toilet sliding door not working well)
Google, August 2026, rated 4/5 by this guest
The room itself is nice, although notably the bathroom door is a bad and does not lock.
Google, August 2026, rated 1/5 by this guest
Serious reports
None found in 288 reviews.
Photos, checked
10 of the 60 guest photos we checked show damage or dirt (17%).
Guest photos showing damage or dirt10 of 6017%
Of 60 guest photos, 10 show damage or dirt: stains in 4, building work in 4, pests in 2 and dirty surfaces in 1, and some photos show more than one. Of the hotel's own 22, 0 do.
What it advertises, against the photos
Guests’ photos confirm: gym (2), restaurant (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$179 is a typical night, from 304 dates checked in the coming year.
Weekends cost 34% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $103Dearest month: Sep 2027, $323
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- traveluro.com$244
- trivago.deals$245
- Expedia$264
- Booking.com$264
- Tripadvisor$264
- Hotels.com$264
- Priceline$264
- travelocity.com$264
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
21st Street–Queensbridge station is 615 m away by road, about 8 minutes on foot.
- Nearest shop: My Neighbors Grocery1 min walk109 m by road
- Nearest main road: 21st Street373 m
- Nearest station: 21st Street–Queensbridge8 min walk615 m by road
- The Empire State Building4.9 km
- Rockefeller Center5.4 km
- Times Square5.6 km
- The Brooklyn Bridge9.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
7 room types, from 25 to 26 m².
- King Suite with City View25 m²Sleeps 2A view, going by the room's name
- Standard King Suite25 m²Sleeps 2
- King Suite25 m²Sleeps 2
- Suite with Two Queen Beds and City View26 m²Sleeps 4A view, going by the room's name
- Suite with Two Queen Beds and City View26 m²Sleeps 4A view, going by the room's name
- Suite with Two Queen Beds26 m²Sleeps 4
The other 1 room types
- Suite with Two Queen Beds26 m²Sleeps 4
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.8 out of 10. Only 21% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
18 Google reviewers ticked "Quiet", yet 19 guests complain about noise.
If quiet at night matters to you
Here, 19 of the 27 guests who mention quiet at night complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
288 reviews counted · 82 photos checked · updated 12 October 2026
- We collected this hotel's 890 most recent reviews from Google, Tripadvisor and the Booking network. 288 of them describe a stay in the last 2 years and are the ones counted here; the rest were 124 older, 140 in other languages, 330 with a score but no words and 8 about the restaurant rather than a stay.
- The hotel replied to 180 of its 200 newest Google reviews.
- 31 in every 100 reviews thank a staff member by name.
- 10 reviews mention a free upgrade, a cake or a gift.
- We looked at 82 photos: the first 22 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.