The Box House Hotel
4-star hotel · Brooklyn, New York
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 84% of New York hotels
- 78% of guest comments are praise
- 78% of guest photos show no damage
How this score is made
- Rated higher than 84% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 78% of guest comments are praise. 464 praise, 128 complain. Counts for 30% of the score.
- 78% of guest photos show no damage. 47 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $304 a nighttypical for two, before tax · from $186
- 13 min walkto Long Island City station
- 292 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- Staff129 praise · 18 complain
- Location112 praise · 6 complain
- Room size50 praise · 5 complain
- Views20 praise · 3 complain
Against
- On a main road: Pulaski Bridge40 m from the building
- Guest photos show wear and dirt13 of the 60 photos guests took, and 0 of the hotel's 40
- Quiet at night38 complain · 28 praise
- Room condition12 complain · 3 praise
- Complaints the hotel left unresolved18 of 292 guests
What guests reported
What guests say
292 reviews from the last 2 years. Most praised: staff (129 guests). Weakest: quiet at night, where 38 of the 66 who mention it complain.
Location1126Strength
A very interesting area of NYC, good access to everywhere, great room set up for a family of 4.
Booking network, July 2026, rated 9/10 by this guest
Great location to visit both Manhattan and Brooklyn, in a very comfortable hotel.
Booking network, April 2026, rated 9/10 by this guest
Bit outwith where we shud of been ...difficult to walk to train for me..some mobility issues , we should have researched location more ..
Booking network, June 2026, rated 9/10 by this guest
Room size505Strength
Our room was a large corner room with a balcony.
Booking network, April 2026, rated 10/10 by this guest
Our room was spacious and comfortable for three adults.
Booking network, July 2026, rated 9/10 by this guest
Room was a little small and would have preferred a bigger bed
Booking network, January 2026, rated 9/10 by this guest
Staff12918Strength
Very helpful staff in a well located hotel
Booking network, July 2026, rated 9/10 by this guest
The Bartender,Dave, was fantastic !!!
Booking network, July 2026, rated 9/10 by this guest
Front desk is very unhelpful when I asked to switch rooms.
Google, September 2026, rated 1/5 by this guest
Views203Strength
The room was great with a nice city view.
Tripadvisor, October 2026, rated 4/5 by this guest
(They even informed us of a Saturday wedding that might be loud for a while since we were on the top floor right under the event space.) The location was perfect and the city view was immaculate.
Google, May 2026, rated 5/5 by this guest
Breakfast338Mostly good
Breakfast also really tasty.
Booking network, June 2026, rated 9/10 by this guest
Good location and breakfast, friendly staff
Booking network, August 2026, rated 6/10 by this guest
Breakfast not very exciting
Booking network, May 2026, rated 8/10 by this guest
Beds237Mostly good
The location was pretty good and the breakfast was delicious but what blew up our mind the most was how comfortable the bed and pillows were.
Booking network, August 2026, rated 10/10 by this guest
The room was great and the bed and pillows exceptional.
Booking network, May 2026, rated 9/10 by this guest
My room was great but for two older people as we are a full size bed wasn’t comfortable ….
Booking network, May 2026, rated 10/10 by this guest
Value167Mostly good
Very friendly staff and a great value for the location.
Booking network, May 2026, rated 7/10 by this guest
Excelent location price ratio and cozy :)
Booking network, June 2026, rated 9/10 by this guest
not cleaned to my expectations and the price per night
Booking network, June 2026, rated 8/10 by this guest
Cleanliness5024Mostly good
We had a gret experience: the hotel is nicely located, clean and stylish.
Google, June 2026, rated 5/5 by this guest
size of room was bigger than expected and very clean
Booking network, May 2026, rated 10/10 by this guest
My room was very dusty, bed mattress was way toooo soft and I really missed a bottle of water in the room upon arrival.
Booking network, May 2026, rated 5/10 by this guest
Quiet at night2838Split
Really loud air conditioner (Mini-splits should be banned!)
Booking network, July 2026, rated 9/10 by this guest
You could also REALLY hear loud people above you.
Booking network, May 2026, rated 6/10 by this guest
The HVAC system made a lot of noise and hard to regulate.
Booking network, April 2026, rated 9/10 by this guest
Room condition312Weak spot
Everything is old and not good enough renovated.
Google, October 2026, rated 2/5 by this guest
Noisy old air conditioning units and the Saturday night roof top party causing loud music until midnight
Booking network, September 2026, rated 7/10 by this guest
Unfriendly staff, rooms a bit shabby and air conditioning very noisy.
Booking network, August 2026, rated 6/10 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,261 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 18 of 292 reviews.
Complaints the hotel left unresolved18 of 2921 in 16 reviews
We asked and were promised 3x to get it cleaned and it was not taken care of.
Booking network, August 2026, rated 4/10 by this guest
I asked for a steamer three times and was told that someone would bring it to the room each time.
Booking network, June 2026, rated 5/10 by this guest
A facility closed11 of 2921 in 27 reviews
Lack of restaurant even when we were told it would be open (at 7:30 pm it still was closed)
Booking network, April 2026, rated 9/10 by this guest
Next No bar service for most of the week !!!!!
Booking network, April 2026, rated 4/10 by this guest
Unexpected charges and refunds9 of 2921 in 32 reviews
It's now nearly 2 weeks and my refund is not in my account.
Booking network, September 2026, rated 5/10 by this guest
We booked several rooms in the hotel and they had the audacity to charge me $75 plus tax for a 1-hour late checkout...
Google, August 2026, rated 2/5 by this guest
Not as shown or booked8 of 2921 in 36 reviews
Small things: I think our room was supposed to be a queen but the bed was definitely a full and there was a weird stain in the hallway on the carpet!
Booking network, June 2026, rated 9/10 by this guest
Insects or pests8 of 2921 in 36 reviews
My room had a lot of ants
Booking network, September 2026, rated 10/10 by this guest
We had a few ‘ants with wings’ in the room and after I read the reviews I saw a few people saw that before us too.
Booking network, August 2026, rated 8/10 by this guest
Heating and air conditioning8 of 2921 in 36 reviews
No air con upstairs, there is also loud noise between 4-5am like a building site / bins being changed, not sure what it was but horrendous to listen too.
Booking network, June 2026, rated 8/10 by this guest
I've stayed before and would happily stay again!The one call out I'll offer is to avoid the dual-level rooms when it's scorchingly hot, as the 2nd level where the bed is gets very warm, and is hard to cool down with the AC downstairs.
Tripadvisor, August 2026, rated 4/5 by this guest
Serious reports
5 in 292 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard4 of 292 reviews
We also did not sleep due to the balcony door not locking until a gentleman came to our room to show us the “trick” which we were not advised of at time of check in.
Booking network, May 2026, rated 1/10 by this guest
Someone fell ill1 of 292 reviews
I had to go to urgent care twice, due to the continued affects, and I lost a whole vacation day due to being bedridden because of the reaction.
Booking network, September 2026, rated 5/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
13 of the 60 guest photos we checked show damage or dirt (22%).
Guest photos showing damage or dirt13 of 6022%
Of 60 guest photos, 13 show damage or dirt: pests in 5, dirty surfaces in 4, broken fittings in 4 and peeling paint or cracks in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: gym (1), restaurant (1), bar (1), private balcony (3).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$304 is a typical night, from 302 dates checked in the coming year.
Weekends cost 25% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $186Dearest month: Jul 2027, $325
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Hotels.com$338
- Expedia$342
- travelocity.com$342
- orbitz.com$342
- Super.com$358
- clicktrip.com$365
- travelup.com$368
- Vio.com$373
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Long Island City station is 953 m away by road, about 13 minutes on foot. There is 1 bar or club within 200 metres.
- Nearest main road: Pulaski Bridge40 m
- Nearest shop: Lincoln Market3 min walk198 m by road
- Nearest station: Long Island City13 min walk953 m by road
- The Empire State Building3.7 km
- Times Square4.5 km
- Rockefeller Center4.8 km
- The Brooklyn Bridge8.1 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
16 room types, from 23 to 111 m².
- Superior Queen23 m²Sleeps 2
- Superior Queen Room with Balcony City View25 m²Sleeps 2Bathtub in its photosBalconyA view, going by the room's name
- Superior Queen with Balcony25 m²Sleeps 2Bathtub in its photosBalcony
- Duplex Loft Suite46 m²Sleeps 41 Sofa bed + 1 Queen bed
- Duplex Loft Suite with Patio46 m²Sleeps 41 Sofa bed + 1 Queen bedBalcony
- Loft Suite51 m²Sleeps 41 Sofa bed + 1 Queen bed
The other 10 room types
- Premium Suite, 1 Queen Bed with Sofa bed51 m²Sleeps 4
- One-Bedroom Suite with Terrace56 m²Sleeps 4Balcony
- Loft Suite with Terrace60 m²Sleeps 41 Queen bed + 1 Sofa bedBalcony
- One-Bedroom Suite with Balcony60 m²Sleeps 4Balcony
- One-Bedroom Suite with Balcony & City View65 m²Sleeps 4BalconyA view, going by the room's name
- Superior Room, 1 King Bed, Balcony65 m²Sleeps 2Balcony
- Duplex Loft with Terrace74 m²Sleeps 41 Queen bed + 1 Sofa bedBalcony
- Two-Bedroom Suite with Terrace102 m²Sleeps 6Balcony
- Two-Bedroom Duplex Loft102 m²Sleeps 4
- Penthouse Suite111 m²Sleeps 42 super-king bedBathtub in its photosBalcony
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.2 out of 10. 84% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
21 Google reviewers ticked "Quiet", yet 38 guests complain about noise, and Pulaski Bridge runs 40 m away.
If room condition matters to you
Here, 12 of the 15 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
292 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 871 most recent reviews from Google, Tripadvisor and the Booking network. 292 of them describe a stay in the last 2 years and are the ones counted here; the rest were 183 older, 57 in other languages, 333 with a score but no words and 6 about the restaurant rather than a stay.
- The hotel replied to 1 of its 200 newest Google reviews.
- 11 in every 100 reviews thank a staff member by name.
- 7 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.