The Ridge Hotel
3-star hotel · New York, New York
Long Weekend score
WeakNo serious reports. in 297 reviews
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 28% of New York hotels
- 58% of guest comments are praise
- 85% of guest photos show no damage
How this score is made
- Rated higher than 28% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 58% of guest comments are praise. 404 praise, 288 complain. Counts for 30% of the score.
- 85% of guest photos show no damage. 51 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $244 a nighttypical for two, before tax · from $106
- 1 min walkto Allen St & Houston St station
- 297 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceAllen St & Houston St is 70 m away
- Location146 praise · 1 complain
- Views31 praise · 0 complain
Against
- On a main road: East Houston Street24 m from the building
- Guest photos show wear and dirt9 of the 60 photos guests took, and 0 of the hotel's 40
- Room size84 complain · 7 praise
- Quiet at night62 complain · 10 praise
- Value24 complain · 24 praise
What guests reported
What guests say
297 reviews from the last 2 years. Most praised: location (146 guests). Weakest: room size, where 84 of the 91 who mention it complain.
Views310Strength
The rooftop view was amazing.
Booking network, January 2026, rated 8/10 by this guest
Cool rooftop with incredible views.
Booking network, November 2025, rated 9/10 by this guest
Location1461Strength
The location is great because we have many subway options nearby.
Booking network, July 2026, rated 8/10 by this guest
We loved the location, cute rooms with exposed bricks mini fridge and microwave.
Booking network, December 2025, rated 10/10 by this guest
Staffcomplaints rising: 9.8 in 100 a year ago, 13.7 now9636Mostly good
The staff were very kind.
Booking network, October 2025, rated 7/10 by this guest
Front desk was great, even though you don’t interact with them much.
Google, October 2026, rated 5/5 by this guest
The employee at the front desk was extremely arrogant, dismissive, and disrespectful.
Google, March 2026, rated 1/5 by this guest
Bedscomplaints falling: 8.2 in 100 a year ago, 4.0 now2717Mostly good
The beds are comfy but they are light and move away from the wall.
Booking network, June 2026, rated 9/10 by this guest
Aircon could have been better
Booking network, April 2026, rated 7/10 by this guest
The room was okay (bit small) bathroom was nice, the bed wasn't the comfiest but other than that it was great.
Google, November 2025, rated 5/5 by this guest
Cleanlinesscomplaints falling: 21.3 in 100 a year ago, 10.3 now5844Split
Tiny rooms, dirty and in desperate need of some maintenance.
Booking network, October 2025, rated 2/10 by this guest
No cleaning service, even no toilet brush available 😳.
Google, September 2026, rated 1/5 by this guest
The room felt dingy & was a bit dusty....
Booking network, December 2025, rated 8/10 by this guest
Value2424Split
Very basic room for the price compared to other hotels in the area.
Google, June 2026, rated 3/5 by this guest
Property was good but not the price.
Booking network, July 2026, rated 8/10 by this guest
Very small and basic room, extremely noisy, no value for money
Booking network, May 2026, rated 1/10 by this guest
Room conditioncomplaints falling: 9.0 in 100 a year ago, 5.1 now520Weak spot
The price is completely absurd for a room in terrible condition.
Google, November 2025, rated 1/5 by this guest
The rooms are comically tiny and the other remaining open common space was run down and dirty.
Booking network, January 2026, rated 2/10 by this guest
It is old, dirty, ac doesnt work, staff is bot at the property.
Booking network, August 2025, rated 1/10 by this guest
Quiet at night1062Weak spot
street sounds were super loud through the window too
Google, March 2026, rated 2/5 by this guest
A distance to centre and very noisy of an evening outside and within the hotel, windows and doors dont mask any of the noise.
Booking network, October 2025, rated 7/10 by this guest
Lots of great energy on the weekend, so bring earplugs to sleep if you’re not going out late on weekend nights.
Booking network, August 2026, rated 7/10 by this guest
Room size784Weak spot
Room was smaller than expected.
Booking network, October 2025, rated 7/10 by this guest
Small room but that was anticipated.
Google, December 2025, rated 4/5 by this guest
I loved my stay at the ridge hotel, location is top best, great space of the room and nice rooftop
Booking network, April 2026, rated 10/10 by this guest
Too few mentions to judge: food and breakfast.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 652 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 25 of 297 reviews.
Unexpected charges and refundscomplaints falling: 13.1 in 100 a year ago, 5.1 now25 of 2971 in 12 reviews
Cleaning service is charged extra.
Booking network, November 2025, rated 5/10 by this guest
I paid $300 for a reservation only to be told it was cancelled and non-refundable!
Google, March 2026, rated 1/5 by this guest
A facility closedcomplaints falling: 16.4 in 100 a year ago, 1.1 now22 of 2971 in 14 reviews
Only complaint was that the rooftop is closed until 7/31.
Booking network, July 2025, rated 6/10 by this guest
Terrace is not available!!
Booking network, August 2025, rated 4/10 by this guest
Complaints the hotel left unresolved21 of 2971 in 14 reviews
Asked to move but no space.
Booking network, July 2026, rated 3/10 by this guest
Staff was uneducated and talk back to you instead of FIXING the problem.
Booking network, June 2026, rated 1/10 by this guest
Heating and air conditioningcomplaints rising: 4.1 in 100 a year ago, 8.0 now19 of 2971 in 16 reviews
The rooms are small but comfortable, though a bit cold in winter.
Google, February 2026, rated 4/5 by this guest
Way overpriced for what it is.
Booking network, December 2025, rated 3/10 by this guest
Not as shown or bookedcomplaints falling: 9.8 in 100 a year ago, 2.3 now16 of 2971 in 19 reviews
teras was not same the picture!
Booking network, April 2026, rated 8/10 by this guest
The small rooms are understandable considering its NYC but the dingy walls, the lack of AC despite it working and despite the fact that it's advertised on the website is awful.
Google, April 2026, rated 1/5 by this guest
Building work during the staycomplaints falling: 11.5 in 100 a year ago, 1.1 now16 of 2971 in 19 reviews
The roof terrace was closed for renovations which was the most appealing.
Booking network, September 2025, rated 6/10 by this guest
Not announced renovation.
Booking network, July 2025, rated 1/10 by this guest
Serious reports
None found in 297 reviews.
Photos, checked
9 of the 60 guest photos we checked show damage or dirt (15%).
Guest photos showing damage or dirt9 of 6015%
Of 60 guest photos, 9 show damage or dirt: peeling paint or cracks in 6, rust or limescale in 3, stains in 1 and broken fittings in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: landmark view (7).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$244 is a typical night, from 307 dates checked in the coming year.
Weekends cost 22% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $132Dearest month: Dec 2026, $316
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$282
- api.cloudbeds.com$292
- hotelsinamerica.com$306
- deals.dealbase.com$329
- closesthotel.com$333
- luxuryescapes.com$336
- Expedia$346
- Booking.com$346
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Allen St & Houston St station is 70 m away by road, about 1 minute on foot. There are 15 bars or clubs within 200 metres.
- Nearest main road: East Houston Street24 m
- Nearest shop: Mini Cart Convenience1 min walk49 m by road
- Nearest station: Allen St & Houston St1 min walk70 m by road
- The Brooklyn Bridge2.9 km
- The Empire State Building3.2 km
- Times Square4.1 km
- Rockefeller Center4.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
7 room types, from 19 to 23 m².
- Standard Double Room19 m²Sleeps 2Bathtub in its photos
- Standard Queen Room19 m²Sleeps 2Bathtub in its photos
- Standard Twin Room19 m²Sleeps 2Bathtub in its photos
- Standard King Room19 m²Sleeps 2Bathtub in its photos
- Three's Company20 m²Sleeps 31 Bunk bedBathtub in its photos
- Room, 1 Double Bed23 m²Sleeps 2
The other 1 room types
- RoomNot statedSleeps 21 Double bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8 out of 10. 28% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
13 Google reviewers ticked "Quiet", yet 62 guests complain about noise, and East Houston Street runs 24 m away.
If room size matters to you
Here, 84 of the 91 guests who mention room size complain. These nearby hotels do better on it.
More hotels in New York
The nearest first, with our score for each.
How we know
297 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 886 most recent reviews from Google, Tripadvisor and the Booking network. 297 of them describe a stay in the last 2 years and are the ones counted here; the rest were 141 older, 156 in other languages and 292 with a score but no words.
- The hotel replied to 0 of its 200 newest Google reviews.
- 3 in every 100 reviews thank a staff member by name.
- 1 review mentions a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.