The St. Regis New York
5-star hotel · Midtown East, New York
Long Weekend score
GoodNo serious reports. in 197 reviews
Guests rate nearly every hotel highly: half the hotels in New York are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 66% of New York hotels
- 67% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 66% of New York hotels. Compared with 819 hotels in New York. Counts for 50% of the score.
- 67% of guest comments are praise. 264 praise, 128 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $1,677 a nighttypical for two, before tax · from $796
- 3 min walkto the nearest station
- 197 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 10 min walk to Rockefeller Center746 m by road
- A station within walking distanceA station is 196 m away
- Location50 praise · 0 complain
- Room size9 praise · 0 complain
Against
- Room condition20 complain · 15 praise
- Value20 complain · 5 praise
- Breakfastcomplaints falling: 9.7 in 100 a year ago, 4.8 now15 complain · 11 praise
- Complaints the hotel left unresolved20 of 197 guests
- Quiet at night8 complain · 8 praise
What guests reported
What guests say
197 reviews from the last 2 years. Most praised: staff (115 guests). Weakest: value, where 20 of the 25 who mention it complain.
Location500Strength
Being part of this hotel was really amaizing and refreshing located right in the heart of uptown NY , gives a rly homely vibe in the middle of all the bustling...
Tripadvisor, January 2026, rated 5/5 by this guest
This fancy hotel is definitely worth checking out, especially because it's right in the heart of midtown.
Google, February 2026, rated 4/5 by this guest
Room size90Strength
The rooms were spacious, even by New York standards, and the staff was truly wonderful throughout.
Google, September 2026, rated 5/5 by this guest
The rooms have a vintage feel, but are still updated and spacious.
Google, May 2025, rated 5/5 by this guest
Beds92Mostly good
The service is amazing, the rooms are beautiful and the beds are very comfortable, the famous King Cool bar is fantastic with a great vibe, they offer a delicious breakfast and the hotel has a lot of history, I recommend it.
Booking network, January 2026, rated 9/10 by this guest
And the bed...I could have slept for weeks.
Tripadvisor, July 2026, rated 5/5 by this guest
The only complaint was our mattress was very firm and you could honestly feel the springs.
Tripadvisor, August 2025, rated 4/5 by this guest
Staff11545Mostly good
The staff is warm and helpful.
Google, September 2026, rated 5/5 by this guest
The service was fantastic.
Tripadvisor, November 2025, rated 5/5 by this guest
Octavia Marginean - Tahiroglu - nasty,rude, condescending…
Google, August 2026, rated 1/5 by this guest
Foodcomplaints falling: 7.1 in 100 a year ago, 2.4 now2410Mostly good
Above and beyond service, beautiful space, comfort, and a place of a great food and ambiance.
Google, February 2026, rated 5/5 by this guest
My wife and I agree the best espresso martinis we have ever had.
Google, January 2026, rated 5/5 by this guest
Terrible food for a 5 star hotel its atrocious bland sloppy raw messy
Google, October 2025, rated 2/5 by this guest
Cleanlinesscomplaints rising: 2.7 in 100 a year ago, 6.0 now188Mostly good
The room was also really nice & clean.
Google, February 2026, rated 5/5 by this guest
Our room was comfortable, spotless, and beautifully maintained, and the entire property has that classic New York luxury feel.
Google, October 2026, rated 5/5 by this guest
Even with recent renovations, everything feels dated, dirty, broken, and foul-smelling!
Google, September 2026, rated 1/5 by this guest
Quiet at night88Split
On top of all that, my room had some kind of AC closet that was brutally noisy any time the AC was going.
Google, April 2026, rated 1/5 by this guest
Room was nice, but soundproofing was bad.
Google, June 2025, rated 2/5 by this guest
They made so much noise in the mornings.
Booking network, February 2025, rated 3/10 by this guest
Room condition1520Split
Now it is dated, it shows it's age and needs to reinvent itself.
Google, December 2025, rated 3/5 by this guest
Very old infrastructure in the hotel for the price you pay for this hotel!
Google, September 2026, rated 1/5 by this guest
Location and the fact it was a traditional old hotel
Booking network, January 2025, rated 2/10 by this guest
Breakfastcomplaints falling: 9.7 in 100 a year ago, 4.8 now1115Split
Breakfast area was very cold!!!
Booking network, November 2025, rated 10/10 by this guest
The hotel overall is great, the service was not as expected, breakfast was poor!
Tripadvisor, April 2025, rated 4/5 by this guest
Breakfast was honestly not very good.
Booking network, May 2025, rated 7/10 by this guest
Value520Weak spot
Hotel is overpriced when all the elements don’t add up.
Google, May 2025, rated 3/5 by this guest
For the price/value there are better hotels in NYC.
Google, August 2025, rated 3/5 by this guest
Not worth $1100 per night, not even close.
Booking network, February 2025, rated 2/10 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,908 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 20 of 197 reviews.
Complaints the hotel left unresolved20 of 1971 in 10 reviews
What’s worse is that the staff were completely inefficient and did nothing about it, even after I complained.
Google, November 2025, rated 1/5 by this guest
I texted the front desk about it, and instead of apologizing, maybe changing our room or offering an upgrade for putting us in a room that clearly hadn’t been cleaned properly, they blamed us for the smoke and said that the next time they found it in the room they would charge us $1000.
Google, March 2026, rated 2/5 by this guest
Unexpected charges and refunds14 of 1971 in 14 reviews
As an Ambassador member, the only complimentary breakfast is yogurt; all other meals require additional payment, and there's no way to get a refund for the difference.
Google, July 2026, rated 4/5 by this guest
They also force a daily $50+tax fee for access to local museums as part of their marriot bonvoy elite program.
Google, November 2025, rated 1/5 by this guest
A slow check-in12 of 1971 in 16 reviews
Our room was only available at 6 pm despite a pre-planned 2 pm arrival.
Tripadvisor, August 2026, rated 2/5 by this guest
We arrived midday and didn't receive our keys until evening, even though our booking began the previous night.
Google, September 2026, rated 2/5 by this guest
Expensive food and drinks12 of 1971 in 16 reviews
You can’t get a cup of coffee in the morning unless you spend $13 for a to go cup.
Tripadvisor, January 2025, rated 3/5 by this guest
In the evening after a show we went to the bar and told the waiter that we had a $50 F&B credit and proceeded to order two drinks for the outrageous price with tip $91.00.
Tripadvisor, June 2025, rated 2/5 by this guest
A booking not honoured5 of 1971 in 39 reviews
The room we reserved was already taken by the two wedding parties going on, but the manager was able to make it up to us through amazing service and really made it a unique experience.
Google, May 2025, rated 5/5 by this guest
I had lost my debit card while traveling to this place and they failed to uphold my reservation.
Booking network, October 2024, rated 2/10 by this guest
Serious reports
None found in 197 reviews.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
Guests’ photos confirm: bar (2), bathtub (1), event space (2).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$1,677 is a typical night, from 302 dates checked in the coming year.
Weekends cost 6% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $1,151Dearest month: Dec 2026, $1,845
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- businesshotels.com$2,020
- Expedia$2,070
- Booking.com$2,070
- Priceline$2,070
- Hotels.com$2,070
- travelocity.com$2,070
- skyscanner.net$2,070
- h-en.reserving.com$2,070
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 196 m away by road, about 3 minutes on foot. There are 4 bars or clubs within 200 metres.
- Nearest shop: Smiler's Deli2 min walk170 m by road
- Nearest main road: East 57th Street178 m
- Nearest station3 min walk196 m by road
- Rockefeller Center10 min walk746 m by road
- Times Square20 min walk1.5 km by road
- The Empire State Building25 min walk1.9 km by road
- The Brooklyn Bridge7.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
33 room types, from 40 to 377 m².
- Superior King Room with Tub - Mobility/Hearing Accessible - Butler Service40 m²Sleeps 2Bathtub
- Superior King Room - Butler Service40 m²Sleeps 2Bathtub
- Deluxe King Room - Butler Service42 m²Sleeps 2Bathtub
- St Regis Studio King Room42 m²Sleeps 3Bathtub
- Deluxe Room, 2 Double Beds, Accessible Bathtub (Butler Service Included)42 m²Sleeps 4Bathtub
- Deluxe Room, 2 Double Beds, Mobility Accessible (Butler Service Included)42 m²Sleeps 4Bathtub
The other 27 room types
- Deluxe Room, 2 Double Beds, Roll-in Shower (Butler Service Included)42 m²Sleeps 4
- Deluxe Room, 2 Double Beds, Hearing Accessible (Butler Service Included)42 m²Sleeps 4
- Grand Luxe King Room - Butler Service42 m²Sleeps 3Bathtub
- Grand Luxe Double Room with Two Double Beds - Butler Service42 m²Sleeps 4Bathtub
- King Room with Butler Service - Mobility and Hearing Accessible with Roll-in Shower42 m²Sleeps 2Bathtub
- King Room with Butler Service - Mobility Accessible with Roll-in Shower42 m²Sleeps 2Bathtub
- King Room with Butler Service - Mobility Accessible with Tub42 m²Sleeps 2Bathtub
- King Room with Butler Service - Mobility and Hearing Accessible with Tub42 m²Sleeps 2Bathtub
- Butler Service, Guest room, 1 King (Mobility and Hearing Accessible w/Roll-in Shower)42 m²Sleeps 2Bathtub
- Deluxe Double Room with Two Double Beds - Butler Service46 m²Sleeps 4Bathtub
- One-Bedroom Astor Suite - Butler Service56 m²Sleeps 4Bathtub
- Deluxe Room, 1 Bedroom (Butler Service Included)74 m²Sleeps 4
- One-Bedroom Deluxe Suite - Butler Service74 m²Sleeps 4Bathtub
- One-Bedroom Madison Suite with Two Double Beds - Butler Service91 m²Sleeps 4Bathtub
- Suite, 1 Bedroom, Accessible Bathtub (Butler Service Included)91 m²Sleeps 4Bathtub
- One-Bedroom Madison King Suite - Butler Service91 m²Sleeps 4Bathtub
- One-Bedroom Madison King Suite with Butler Service - Mobility and Hearing Accessible with Tub91 m²Sleeps 4Bathtub
- One-Bedroom 5th Avenue Suite - Butler Service98 m²Sleeps 4Bathtub
- Suite, 1 Bedroom, Roll-in Shower (Butler Service Included)102 m²Sleeps 4
- One-Bedroom St Regis Suite - Butler Service102 m²Sleeps 4Bathtub
- Grand Suite, 1 Double Bed, Corner (Butler Service Included)130 m²Sleeps 5Bathtub
- Grand One-Bedroom King Suite with Street View - Butler Service130 m²Sleeps 5BathtubA view, going by the room's name
- Suite, 1 Bedroom, Accessible Bathtub (Butler Service Included)377 m²Sleeps 4Bathtub
- Suite, 1 BedroomNot statedSleeps 3
- Suite, 1 Bedroom (Bentley, Butler Service Included)Not statedSleeps 4Bathtub
- Suite, 1 Bedroom (Butler Service Included)Not statedSleeps 4
- Suite, 1 Bedroom (Butler Service Included)Not statedSleeps 4
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.8 out of 10. 66% of the 819 hotels in New York are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
More hotels in New York
The nearest first, with our score for each.
How we know
197 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 512 most recent reviews from Google, Tripadvisor and the Booking network. 197 of them describe a stay in the last 2 years and are the ones counted here; the rest were 142 older, 6 in other languages, 148 with a score but no words and 19 about the restaurant rather than a stay.
- The hotel replied to 0 of its 200 newest Google reviews.
- 19 in every 100 reviews thank a staff member by name.
- 22 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.