Citymax Hotel Business Bay
4-star hotel · Business Bay, Dubai
Long Weekend score
StrongNo serious reports. in 205 reviews
Guests rate nearly every hotel highly: half the hotels in Dubai are rated 8.4 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 88% of Dubai hotels
- 88% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 88% of Dubai hotels. Compared with 698 hotels in Dubai. Counts for 50% of the score.
- 88% of guest comments are praise. 308 praise, 44 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $149 a nighttypical for two, before tax · from $67
- 153 mto Nearest main road: Al Khail Road
- 205 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- Staff161 praise · 16 complain
- Cleanliness61 praise · 10 complain
- Location27 praise · 2 complain
- Food24 praise · 2 complain
- Value18 praise · 2 complain
Against
- Pool7 complain · 1 praise
- A slow check-in11 of 205 guests
- A facility closed9 of 205 guests
What guests reported
What guests say
205 reviews from the last 2 years. Most praised: staff (161 guests). Weakest: pool, where 7 of the 8 who mention it complain.
Location272Strength
And it was a few minutes away from Dubai Mall.
Google, September 2026, rated 4/5 by this guest
Super great for the price and location cant find better
Tripadvisor, November 2025, rated 5/5 by this guest
The main disadvantage is that it is far from the metro, but there is a bus stop nearby and of course a taxi.
Tripadvisor, January 2026, rated 5/5 by this guest
Food242Strength
We had a good stay and fabulous food in city cafe restaurant .
Tripadvisor, August 2026, rated 5/5 by this guest
i was in citymax for 7 days stay was very good food was also good staff very helping person specially front office team Mr Sanjay was very good person best i can say also bellboy ibrahim
Tripadvisor, November 2025, rated 5/5 by this guest
Staff16116Strength
The hotel is very good and the staff is Friendly.
Tripadvisor, February 2026, rated 4/5 by this guest
I am happy about service.
Tripadvisor, December 2025, rated 5/5 by this guest
The hotel service was very bad, and the receptionist was rude and a liar.
Google, June 2026, rated 1/5 by this guest
Value182Strength
I have had around 45 days in this hotel and I strongly recommend this hotel to whom wanted been stay long term with reasonable price.
Google, July 2026, rated 4/5 by this guest
One of the best hotel in business bay with less price and with best seservices sspecially the way they treat you even they are not 5star but you will service like 5star i would like to say thanks Mr Sanjay one on the best person i ever seen really recommended to all specially talk to sanjay for any…
Google, July 2026, rated 5/5 by this guest
location was not too bad,but the price was high that breakfast was not included...
Tripadvisor, December 2025, rated 2/5 by this guest
Cleanliness6110Strength
The rooms are vibrant and clean, and the breakfast is top-notch.
Tripadvisor, May 2026, rated 5/5 by this guest
“Absolutely loved my stay here — spotless rooms, friendly staff, great location, and excellent service from check-in to check-out.
Google, May 2026, rated 5/5 by this guest
Room is cleaned daily but it still is not clean.
Google, May 2026, rated 3/5 by this guest
Breakfast165Mostly good
The service was good specially the breakfast the food that they have was so good, and we felt comfortable throughout our stay.
Google, September 2026, rated 5/5 by this guest
Hotel is well located and pleasant staff and also excellent break fast served.
Tripadvisor, December 2025, rated 4/5 by this guest
The breakfast and food quality were another major issue.
Tripadvisor, May 2026, rated 1/5 by this guest
Pool17Weak spot
Swimming pool was out of service, but other thing were great
Google, September 2026, rated 5/5 by this guest
I went there to make reservation, there is no one to show me the room, swimming pool is closed
Google, May 2026, rated 1/5 by this guest
Another disappointment was that the swimming pool was closed for maintenance during our stay.
Google, May 2026, rated 2/5 by this guest
Too few mentions to judge: quiet at night, room size, room condition, views and beds.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,613 Google ratings
Problems guests raised
Raised most: a slow check-in, in 11 of 205 reviews.
A slow check-in11 of 2051 in 19 reviews
After payment they informed your rooms will be ready within two hours🙄.
Google, May 2026, rated 1/5 by this guest
sorry to say, hotel offers great rates, but be prepared for a long wait at check-in.
Tripadvisor, March 2026, rated 2/5 by this guest
Complaints the hotel left unresolved7 of 2051 in 29 reviews
When checking out, I registered a formal complaint at the front desk, but nothing was done.
Google, August 2026, rated 1/5 by this guest
Throughout those three months, despite calling them on several occasions, they failed to provide the items I requested; furthermore—for three full months, exactly three months—the hotel pool remained closed.
Google, May 2026, rated 1/5 by this guest
A booking not honoured4 of 2051 in 51 reviews
Despite booking online the room was not kept - I even mentioned during booking that flight will arrive late at night (I paid for half day a without even using) - they had to rebook and first night got a smoking room
Google, July 2026, rated 2/5 by this guest
After payment, they told only two rooms (out of 6) are ready now and remaining rooms will take time.
Google, May 2026, rated 2/5 by this guest
Serious reports
None found in 205 reviews.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
Guests’ photos confirm: swimming pool (1), restaurant (4), event space (4).
The hotel says it has no hot tub.
Price, place and rooms
Price
$149 is a typical night, from 329 dates checked in the coming year.
Weekends cost 4% less than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $101Dearest month: Apr 2027, $149
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- h-en.reserving.com$124
- prestigia.com$140
- billabook.com$146
- deals.dealbase.com$148
- hotelprive.net$175
- bookcore.backhotelengine.com$214
- Agoda$214
- expedia.ae$214
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
No landmark, beach or station is within a half-hour walk; the closest is the Burj Khalifa, 4.3 km away.
- Nearest main road: Al Khail Road153 m
- Nearest shop11 min walk833 m by road
- The Burj Khalifa4.3 km
- The Gold Souk14.8 km
- Dubai airport22.1 km
- Dubai Marina33.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
7 room types, from 26 to 52 m².
- Double Room - includes 20% off Food & Beverage (excluding in-room dinning)26 m²Sleeps 3
- Twin Room - includes 20% off Food & Beverage (excluding in-room dinning)26 m²Sleeps 2
- Family Room26 m²Sleeps 21 Queen Bed + 1 Sofa bed
- Executive Double Room - includes 20% off Food & Beverage (excluding in-room dinning)26 m²Sleeps 2
- Family Inter-connecting Room - includes 20% off Food & Beverage (excluding in-room dinning)52 m²Sleeps 41 Queen Bed + 2 Twin bedBathtub
- Executive SuiteNot statedSleeps 21 Queen Bed
The other 1 room types
- Family SuiteNot statedSleeps 21 Queen Bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.4 out of 10. 88% of the 698 hotels in Dubai are rated lower, and a typical one is rated 8.4.
Every review site, out of 100
If pool matters to you
Here, 7 of the 8 guests who mention pool complain. These nearby hotels do better on it.
More hotels in Dubai
The nearest first, with our score for each.
How we know
205 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 329 most recent reviews from Google, Tripadvisor and the Booking network. 205 of them describe a stay in the last 2 years and are the ones counted here; the rest were 10 older, 5 in other languages, 99 with a score but no words and 10 about the restaurant rather than a stay.
- The hotel replied to 183 of its 200 newest Google reviews.
- 60 in every 100 reviews thank a staff member by name.
- 2 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.