Andaz London Liverpool Street, by Hyatt
5-star hotel · City of London, London
Long Weekend score
StrongNo serious reports. in 277 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 78% of London hotels
- 85% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 78% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 85% of guest comments are praise. 596 praise, 106 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $431 a nighttypical for two, before tax · from $294
- 3 min walkto the nearest station
- 277 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 200 m away
- Staff197 praise · 17 complain
- Location154 praise · 2 complain
- Breakfast75 praise · 8 complain
- Cleanliness46 praise · 8 complain
Against
- On a main road: Bishopsgate50 m from the building
- Quiet at night25 complain · 14 praise
- Value13 complain · 6 praise
- Views7 complain · 2 praise
- Complaints the hotel left unresolvedcomplaints rising: 0.0 in 100 a year ago, 6.2 now14 of 277 guests
What guests reported
What guests say
277 reviews from the last 2 years. Most praised: staff (197 guests). Weakest: quiet at night, where 25 of the 39 who mention it complain.
Location1542Strength
We chose this spot primarily for the location - it is steps from the Liverpool train station and super convenient to travel.
Booking network, January 2026, rated 9/10 by this guest
Big plus having Liverpool Street Station at close proximity.
Tripadvisor, August 2026, rated 5/5 by this guest
It's a minor complaint, but for me, the hotel was a bit far from the heart of Westminster (which I knew, of course, but it sounds better in theory than in practice).
Google, January 2026, rated 4/5 by this guest
Food322Strength
The location, the rooms, the bars/restaurants as well as the service!
Google, October 2025, rated 5/5 by this guest
Very good breakfast and varied and excellent offer for dinner or a drink.
Tripadvisor, November 2025, rated 5/5 by this guest
Food in the restaurant wasn’t great but acceptable .
Google, April 2026, rated 5/5 by this guest
Beds161Strength
Rooms a good size, beds comfortable and warm.
Google, February 2026, rated 5/5 by this guest
The rooms are huge with spacious bathrooms, very quiet, and feature extremely comfortable beds.
Google, August 2026, rated 4/5 by this guest
It would also be nice to have a choice of firmer pillows as the airy squishy pillows made it difficult to sleep.
Booking network, July 2025, rated 9/10 by this guest
Staffcomplaints rising: 3.8 in 100 a year ago, 6.7 now19717Strength
The team was sooooo helpful and truly made my stay special.
Google, February 2026, rated 5/5 by this guest
Attentive and kind staff.
Tripadvisor, July 2026, rated 5/5 by this guest
Poor customer service and communication
Booking network, November 2025, rated 1/10 by this guest
Breakfastcomplaints rising: 1.9 in 100 a year ago, 3.1 now758Strength
Superb breakfast to aid recovery the following morning.
Tripadvisor, February 2026, rated 5/5 by this guest
Breakfast was unbelievable!
Tripadvisor, September 2026, rated 5/5 by this guest
Breakfast area felt a bit cramped
Booking network, December 2025, rated 9/10 by this guest
Cleanliness468Strength
You simply cannot beat the location, except Andaz manages to do that with cleanliness and SERVICE.
Google, May 2026, rated 5/5 by this guest
Very nice and clean hotel.
Google, December 2025, rated 5/5 by this guest
Room deco is really dated, and service subpar - it's 4pm and room is not made up had to call multiple times to get it cleaned.
Google, September 2025, rated 1/5 by this guest
Room sizecomplaints rising: 0.0 in 100 a year ago, 5.4 now4012Mostly good
I really appreciated the well fitted gym, and pleasantly surprised to see how big the room was.
Google, September 2026, rated 5/5 by this guest
Beautiful corner suite, so much room and everything was so comfortable.
Google, May 2026, rated 5/5 by this guest
Our room was very small for the price of £395, yet the other party in our booking, their room was huge.
Booking network, December 2025, rated 7/10 by this guest
Room condition1411Split
Room was tired and the view was horrendous.
Tripadvisor, January 2026, rated 4/5 by this guest
My room was dark, with a scuffed floor, no decor on the walls, a tiny cruise ship porthole window, a very noisy shower, and a worn carpet.
Google, April 2026, rated 3/5 by this guest
Unfortunately, the air-conditioning felt dated and was quite noisy, even when switched off, so I was grateful to have earplugs.
Tripadvisor, December 2025, rated 4/5 by this guest
Quiet at night1425Weak spot
There was an alarm clock in my room which randomly rang around 3am and 6am.
Google, January 2026, rated 2/5 by this guest
The noise from the street at night going into early hours.
Booking network, September 2026, rated 9/10 by this guest
We were on floor 1 and there was a party happening which is great but would have been better if not on a floor where we could clearly hear the party and had nor been pre warned by staff
Booking network, December 2025, rated 7/10 by this guest
Value613Weak spot
Very expensive for the quality of the actual hotel
Booking network, January 2026, rated 8/10 by this guest
especially for the price.
Tripadvisor, December 2025, rated 3/5 by this guest
Great location, amazing room, friendly staff, great value.
Tripadvisor, December 2025, rated 5/5 by this guest
Views27Weak spot
Room didn't really have a view to speak of but made up for it in size; was one of the largest rooms we've had in an urban european hotel.
Google, May 2026, rated 5/5 by this guest
Our room had a wall as the view.
Booking network, May 2026, rated 10/10 by this guest
View of Liverpool Street 👍
Google, July 2025, rated 5/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,142 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 14 of 277 reviews.
Complaints the hotel left unresolvedcomplaints rising: 0.0 in 100 a year ago, 6.2 now14 of 2771 in 20 reviews
The hotel staff claim they are unable to issue an invoice for my stay because the prepayment was made through Booking.com After more than 30 days m, There has been absolutely no communication or response from the hotel.
Booking network, July 2026, rated 1/10 by this guest
Staff, not the most helpful - sat in reception with our young sone waiting for a while - not one mention there was a pool table round the back - everyone else got offered a drink and we didn’t - an alarm clock went off in hour room at 4.30, we had no idea what it was m, woke our young son up, all…
Booking network, December 2025, rated 5/10 by this guest
Unexpected charges and refunds12 of 2771 in 23 reviews
The hotel's service, facilities, food, and cleanliness are impeccable, but a pre-authorization charge was placed on my credit card even though my company had already paid the full amount in advance.
Tripadvisor, July 2026, rated 3/5 by this guest
Made to pay a deposit, that hasn't been returned a month later.
Booking network, October 2025, rated 1/10 by this guest
A slow check-in9 of 2771 in 31 reviews
We arrived at midnight with babies due to a travel delay (trains weren't running) and it took a while to get inside the building/checked in.
Booking network, December 2025, rated 6/10 by this guest
I traveled internationally, and I was not able to check in until 1 hour after the stated check in time of 3pm.
Tripadvisor, July 2026, rated 2/5 by this guest
Problems in the bathroomcomplaints rising: 0.0 in 100 a year ago, 3.1 now7 of 2771 in 40 reviews
Cleanliness was disappointing: I would not expect to shower in a clogged and stained bathtub at a hotel of this category.
Google, March 2026, rated 2/5 by this guest
In our family room (which consists of two rooms combined into one), the shower leaked under the door, and we received a stained towel as well as two stained toilet paper rolls when we requested more from a housekeeping staff member.
Google, May 2026, rated 4/5 by this guest
Something broken in the room7 of 2771 in 40 reviews
Front desk felt a little transactional, and took way too long to fix a room key that didn’t work (such that I had to drag my luggage up and down the hallway multiple times).
Google, October 2026, rated 3/5 by this guest
The only problem we had was that the iron was leaking a lot, but they replaced it in 10 minutes—super efficient.
Google, November 2025, rated 5/5 by this guest
Heating and air conditioning6 of 2771 in 46 reviews
It didn’t seem to cool the room effectively.
Tripadvisor, August 2026, rated 5/5 by this guest
It got hot at night, and the window could not be opened; air con was available but I struggle to sleep with it on.
Tripadvisor, December 2025, rated 2/5 by this guest
Serious reports
None found in 277 reviews.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (4), bar (6), bathtub (3), event space (3).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$431 is a typical night, from 303 dates checked in the coming year.
Weekends cost 16% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $392Dearest month: Jun 2027, $566
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$360
- deals.dealbase.com$422
- deals.etrip.net$422
- amimir.com$433
- Hyatt · the hotel itself$434
- Booking.com$434
- Agoda$434
- expedia.co.uk$434
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 200 m away by road, about 3 minutes on foot. There are 18 bars or clubs within 200 metres.
- Nearest main road: Bishopsgate50 m
- Nearest shop: Tesco Express2 min walk135 m by road
- Nearest station3 min walk200 m by road
- Tower Bridge22 min walk1.6 km by road
- The British Museum3.6 km
- Big Ben4.2 km
- Buckingham Palace5.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
11 room types, from 26 to 84 m².
- Queen Room26 m²Sleeps 2
- King Room29 m²Sleeps 3
- Twin Room29 m²Sleeps 3
- Deluxe King Room33 m²Sleeps 3Bathtub
- Andaz Suite49 m²Sleeps 31 super-king bedBathtub
- Large Suite52 m²Sleeps 31 super-king bedBathtub
The other 5 room types
- Andaz, Large Suite 1 king bed52 m²Sleeps 3Bathtub
- Design Suite52 m²Sleeps 31 super-king bed
- Suite (104)84 m²Sleeps 31 King bedBathtub
- Deluxe Queen RoomNot statedSleeps 2
- Deluxe Room, 1 Queen BedNot statedSleeps 2
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 78% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
11 Google reviewers ticked "Quiet", yet 25 guests complain about noise, and Bishopsgate runs 50 m away.
If views matters to you
Here, 7 of the 9 guests who mention views complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
277 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 781 most recent reviews from Google, Tripadvisor and the Booking network. 277 of them describe a stay in the last 2 years and are the ones counted here; the rest were 215 older, 14 in other languages, 254 with a score but no words and 21 about the restaurant rather than a stay.
- The hotel replied to 161 of its 200 newest Google reviews.
- 17 in every 100 reviews thank a staff member by name.
- 44 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.