Best Western Victoria Palace Hotel
3-star hotel · Pimlico, London
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 31% of London hotels
- 79% of guest comments are praise
- 83% of guest photos show no damage
How this score is made
- Rated higher than 31% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 79% of guest comments are praise. 385 praise, 102 complain. Counts for 30% of the score.
- 83% of guest photos show no damage. 50 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $196 a nighttypical for two, before tax · from $88
- 10 min walkto London Victoria station
- 183 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceLondon Victoria is 731 m away
- Staff112 praise · 3 complain
- Location87 praise · 1 complain
- Beds16 praise · 0 complain
Against
- On a main road: Belgrave Road29 m from the building
- Guest photos show wear and dirt10 of the 60 photos guests took, and 0 of the hotel's 40
- Room sizecomplaints falling: 36.9 in 100 a year ago, 21.2 now49 complain · 10 praise
What guests reported
What guests say
183 reviews from the last 2 years. Most praised: staff (112 guests). Weakest: room size, where 49 of the 59 who mention it complain.
Beds160Strength
The room was spotless with a very comfortable bed.
Google, November 2025, rated 5/5 by this guest
Great welcome from reception staff after explaining my visual problems they upgraded my room to make things easier for me the room 207 was a very smart clean room with a lovely bathroom towels and bedding were of a good quality and beds really comfortable nice and quiet good sleep I was really…
Tripadvisor, November 2025, rated 5/5 by this guest
Location871Strength
Just had our second visit to this hotel and it is ideally located from the tube station and really easy to find the rooms are lovely and are ideal for a nights stay or longer.
Tripadvisor, April 2026, rated 5/5 by this guest
An absolutely great and value for money hotel, in a stratigically placed location.
Google, October 2025, rated 5/5 by this guest
Staff1123Strength
Good service and nice staff at the reception.
Google, August 2026, rated 4/5 by this guest
Decent value hotel with friendly front desk.
Google, November 2025, rated 4/5 by this guest
Laundry worker tried to pick a fight with my husband as we were walking to breakfast.
Google, July 2026, rated 3/5 by this guest
Cleanlinesscomplaints falling: 13.8 in 100 a year ago, 4.2 now7114Mostly good
The hotel is clean, and the room has everything you need and is spacious enough.
Google, January 2026, rated 4/5 by this guest
Staff goes the extra mile, rooms are super clean, small and simple and if your trip is about being out and about and just sleeping here, it's all you need.
Google, July 2026, rated 5/5 by this guest
The rooms were tidy, but the cleanliness could be improved.
Google, September 2026, rated 4/5 by this guest
Breakfastcomplaints falling: 7.7 in 100 a year ago, 2.5 now408Mostly good
Their breakfast is very comprehensive and offers something for everyone.
Google, January 2026, rated 4/5 by this guest
Breakfast good choice but cooked food could have been warmer
Google, August 2026, rated 5/5 by this guest
Breakfast ok, a bit steep price for the selection.
Google, October 2025, rated 4/5 by this guest
Value134Mostly good
Well worth it price-value & location!
Google, December 2025, rated 5/5 by this guest
This hotel as it offers good value for money for a short stay
Tripadvisor, December 2025, rated 5/5 by this guest
The prices are a bit high considering the size of the room (16 m² for £158 per night, at the beginning of October!).
Google, October 2025, rated 4/5 by this guest
Room conditioncomplaints rising: 0.0 in 100 a year ago, 5.1 now106Mostly good
We had a double room that was very clean and modern.
Google, June 2026, rated 5/5 by this guest
Room was clean and ensuite was modern.
Tripadvisor, December 2025, rated 4/5 by this guest
The rooms are small , not even room to put luggage, 2 people cannot walk without hitting each other , and it definitely needed an update.
Google, March 2026, rated 3/5 by this guest
Quiet at night2617Mostly good
And you also sleep well, the night area was very quiet
Tripadvisor, April 2026, rated 3/5 by this guest
Good location just 5 minutes walk from Victoria Station, Our room was located in a annex on a side road, so very quite rapt night.
Google, December 2025, rated 4/5 by this guest
The soundproofing is terrible, and there's a lot of noise from outside the hotel.
Google, June 2026, rated 3/5 by this guest
Room sizecomplaints falling: 36.9 in 100 a year ago, 21.2 now1049Weak spot
Room was small, but we didn’t need much more space.
Tripadvisor, May 2026, rated 5/5 by this guest
We were very disappointed to see how small our room was.
Google, April 2026, rated 3/5 by this guest
Room was clean but a little small.
Tripadvisor, September 2026, rated 5/5 by this guest
Too few mentions to judge: food and views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 858 Google ratings
Problems guests raised
Raised most: something broken in the room, in 6 of 183 reviews.
The lift5 of 1831 in 37 reviews
Small sink in the shower.
Google, July 2026, rated 4/5 by this guest
Less than a one minute walk.We had to walk up over more than fifty stairs-No elevator- Accessibility is definitely an issue for the annex.
Booking network, October 2025, rated 6/10 by this guest
Complaints the hotel left unresolved4 of 1831 in 46 reviews
The TV oddly would not receive the ITV/Channel 4 programming even though I had someone come and try to fix it.
Google, July 2026, rated 3/5 by this guest
Left items in the bathroom - telephoned and asked to email - emailed twice but no reply to either email
Booking network, April 2025, rated 6/10 by this guest
Feeling unsafe4 of 1831 in 46 reviews
It’s clear the hotel’s guest data isn't secure, and what’s worse is that they aren’t proactively warning people about it.
Google, May 2026, rated 1/5 by this guest
But beware - I had some jewellery go missing, and whilst some of it miraculously reappeared after I called the police, some is still missing and noone seems to know where.
Google, July 2025, rated 2/5 by this guest
Not as shown or booked3 of 1831 in 61 reviews
2 blocks away the room in the website , the smallest is not what i got , we have the mallets
Booking network, July 2025, rated 8/10 by this guest
Mould or damp3 of 1831 in 61 reviews
There was visible mold on the ceiling in the shower, which made me uncomfortable using the bathroom.
Google, September 2026, rated 1/5 by this guest
Serious reports
5 in 183 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 183 reviews
Staff was nice but the room was very disgusting and the door didn’t have a functioning lock.
Booking network, February 2025, rated 2/10 by this guest
Bed bugs or bites2 of 183 reviews
However, later during my stay, I was bitten by a bed bug.
Google, February 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
10 of the 60 guest photos we checked show damage or dirt (17%).
Guest photos showing damage or dirt10 of 6017%
Of 60 guest photos, 10 show damage or dirt: peeling paint or cracks in 3, pests in 3, dirty surfaces in 3 and mould or damp in 2, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (7).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$196 is a typical night, from 304 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jan 2027, $117Dearest month: May 2027, $226
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
London Victoria station is 731 m away by road, about 10 minutes on foot. There are 5 bars or clubs within 200 metres.
- Nearest shop: Retail 241 min walk22 m by road
- Nearest main road: Belgrave Road29 m
- Nearest station: London Victoria10 min walk731 m by road
- Buckingham Palace17 min walk1.3 km by road
- Big Ben24 min walk1.8 km by road
- The British Museum3.9 km
- Tower Bridge5.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
15 room types, from 8 to 24 m².
- Standard Room, 1 Twin Bed, Non Smoking8 m²Sleeps 1
- Standard Room, 1 Twin Bed, Non Smoking, Annex Building8 m²Sleeps 1
- Standard Room, 2 Twin Beds, Non Smoking12 m²Sleeps 2
- Standard Room, 1 Double Bed, Non Smoking12 m²Sleeps 2
- Standard Room, 1 Double Bed, Non Smoking, Annex Building12 m²Sleeps 2
- Standard Room, 2 Twin Beds, Non Smoking, Annex Building12 m²Sleeps 2
The other 9 room types
- Standard Room, Multiple Beds, Non Smoking16 m²Sleeps 4
- Standard Room, Multiple Beds, Non Smoking, Annex Building16 m²Sleeps 3
- Standard Room, Multiple Beds, Non Smoking, Annex Building17 m²Sleeps 4
- Family Room, Multiple Beds, Non Smoking17 m²Sleeps 3
- Standard Room, 1 Queen Bed, Non Smoking24 m²Sleeps 2
- Suite, 1 Queen Bed, Kitchen, Ground Floor (with Sofabed)Not statedSleeps 3
- Suite, 1 Queen Bed, Kitchen, Annex Building (1st Floor)Not statedSleeps 2
- Suite, 1 Queen Bed, Non Smoking, Annex BuildingNot statedSleeps 4
- Suite, 1 Queen Bed, Kitchen, Ground FloorNot statedSleeps 2
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.8 out of 10. 31% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
62 Google reviewers ticked "Quiet", yet 17 guests complain about noise, and Belgrave Road runs 29 m away.
If room size matters to you
Here, 49 of the 59 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
183 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 434 most recent reviews from Google, Tripadvisor and the Booking network. 183 of them describe a stay in the last 2 years and are the ones counted here; the rest were 142 older, 24 in other languages and 85 with a score but no words.
- The hotel replied to 0 of its 200 newest Google reviews.
- 2 in every 100 reviews thank a staff member by name.
- 6 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.