Hotel Riu Plaza London Victoria
4-star hotel · Pimlico, London
Long Weekend score
Strong1 serious report in 297 reviews: something stolen
- 91% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- 91% of guest comments are praise. 769 praise, 79 complain. Counts for 60% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 40% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $344 a nighttypical for two, before tax · from $182
- 2 min walkto the nearest station
- 297 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 11 min walk to Buckingham Palace826 m by road
- A station within walking distanceA station is 175 m away
- Location178 praise · 0 complain
- Breakfast170 praise · 11 complain
- Staff150 praise · 21 complain
Against
- On a main road: Neathouse Place17 m from the building
- Not as shown or booked12 of 297 guests
- Complaints the hotel left unresolvedcomplaints rising: 0.0 in 100 a year ago, 5.5 now12 of 297 guests
What guests reported
What guests say
297 reviews from the last 2 years. Most praised: location (178 guests). Weakest: value, where 8 of the 20 who mention it complain.
Location1780Strength
It's wonderful, its location is excellent, and the staff are respectful and kind.
Google, September 2026, rated 5/5 by this guest
The location is also excellent for a stay in London.
Google, October 2026, rated 5/5 by this guest
Cleanliness1044Strength
Clean room, comfy bed, fantastic view from 8th floor, amazing water pressure in the shower, excellent breakfast, neighborhood felt completely safe and super close walking to Victoria station.
Google, September 2026, rated 5/5 by this guest
Rooms are always well maintained and comfortable, plus clean and breakfast is great!
Google, October 2026, rated 5/5 by this guest
The white towels had make-up/fake tan orange stains on them.
Tripadvisor, May 2026, rated 3/5 by this guest
Room condition392Strength
Modern & stylist hotel with good service.
Google, October 2026, rated 5/5 by this guest
Lovely hotel, good size modern room, plentiful breakfast selection, great location & all staff were extremely pleasant & helpful.
Tripadvisor, May 2026, rated 5/5 by this guest
Breakfastcomplaints falling: 5.0 in 100 a year ago, 3.2 now17011Strength
The breakfast is very good, catering for all tastes, but we're talking about a 4-star hotel.
Google, September 2026, rated 3/5 by this guest
The breakfast was great, everything you would want with great staff.
Google, September 2026, rated 5/5 by this guest
It was very poor compared to the hotel's reputation.
Google, September 2026, rated 5/5 by this guest
Staffcomplaints rising: 3.8 in 100 a year ago, 8.3 now15021Strength
From the polite and helpful staff, the room with a fabulous view to the amazing breakfast where you could feast like a King, everything ran like clockwork and we were so glad we chose you as our base.
Google, September 2026, rated 5/5 by this guest
Fast and helpful, good breakfast even if a bit chaotic.
Tripadvisor, March 2026, rated 5/5 by this guest
They told me to drink the water from the sink.
Google, September 2026, rated 1/5 by this guest
Room size426Strength
Fabulous hotel, it’s close to great restaurants, breakfast had a huge selection of quality food, room was great size with great size bathroom.
Tripadvisor, May 2026, rated 5/5 by this guest
Perfect location, large rooms, everything new, and a great breakfast.
Google, September 2026, rated 5/5 by this guest
NEVER HAVE I SEEN SUCH A SMALL ROOM IN A RIU.
Tripadvisor, July 2026, rated 3/5 by this guest
Views276Mostly good
The rooms were lovely and ours had a great view of the London skyline.
Tripadvisor, July 2026, rated 5/5 by this guest
Wow what a lovely hotel the young lady who checked us in and looked after us was genuinely so nice and very helpful She gave us a city view on the 10th floor it was amazing will definitely be back!🤩❤️🇬🇧🎶🎭🤩
Google, September 2026, rated 5/5 by this guest
Room was lovely and clean on the 10th floor but overlooked the tracks of Victoria Station and a building site.
Tripadvisor, March 2026, rated 3/5 by this guest
Quiet at nightcomplaints rising: 1.2 in 100 a year ago, 4.1 now2510Mostly good
Had a twin room on the fourth floor which was very quiet.
Google, October 2026, rated 5/5 by this guest
Convenient location and considering the proximity to Victoria, room was remarkably quiet.
Tripadvisor, June 2026, rated 5/5 by this guest
A notice to other guests though…please don’t run up and down the corridor shouting at your children late at night, don’t allow your kids to bang on doors repeatedly even though the room isn’t yours.
Tripadvisor, June 2026, rated 4/5 by this guest
Beds168Mostly good
The bed was very comfortable and the hotel is in a great location.
Google, October 2026, rated 5/5 by this guest
Excellent location, large room, superb bed, very good breakfast, unfortunately only available from 7 am.
Google, September 2026, rated 4/5 by this guest
The bed was comfy but I thought the pillows were really thin.
Tripadvisor, July 2026, rated 4/5 by this guest
Food63Mostly good
Atmosphere here is great with staff 10/10 Double room with loads of space, we had something to eat on arrival which was no effort, and the coffees was to die for best in a long time.
Tripadvisor, September 2026, rated 5/5 by this guest
Gall, room, restaurant, location, and cleanliness were PERFECT!
Google, September 2026, rated 5/5 by this guest
Valuecomplaints rising: 1.2 in 100 a year ago, 3.2 now128Mostly good
The value for money in London is spectacular.
Google, September 2026, rated 5/5 by this guest
Other hotels in the area may be cheaper but this hotel is definitely worth the cost which for what you get is really not that high.
Tripadvisor, June 2026, rated 5/5 by this guest
For the price, I just felt the hotel did mot live up to others we have stayed at in central London.
Tripadvisor, August 2026, rated 3/5 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,377 Google ratings
Problems guests raised
Raised most: not as shown or booked, in 12 of 297 reviews.
Not as shown or booked12 of 2971 in 25 reviews
So not at all like advertised.
Google, September 2026, rated 3/5 by this guest
Booked a twin room and was given a double ..it got sorted but it spoilt the trip having to fight for the room -they said subject to availability as it was booked through you -but surely people book twin rooms for a reason
Booking network, September 2025, rated 8/10 by this guest
Complaints the hotel left unresolvedcomplaints rising: 0.0 in 100 a year ago, 5.5 now12 of 2971 in 25 reviews
I went to the reception, and they answered me it's like this while on the booking page you can see 2 large double beds in the room.
Tripadvisor, February 2026, rated 1/5 by this guest
When I asked at reception to change it to a single bed, they said that the hotel didn't have single beds, but I saw in the hotel photos that they did!
Tripadvisor, May 2026, rated 1/5 by this guest
A booking not honoured9 of 2971 in 33 reviews
The only negative thing was that on the first day, we were given a different room from the one we had booked.
Google, September 2026, rated 5/5 by this guest
Facilities for two were given although we booked a triple room.
Tripadvisor, April 2026, rated 3/5 by this guest
A slow check-in6 of 2971 in 50 reviews
Unsatisfactory customer service and check in experience
Google, September 2026, rated 1/5 by this guest
Excellent service, wonderful breakfast, but once you check out they seem to rush your departure.
Google, September 2026, rated 5/5 by this guest
Problems in the bathroom4 of 2971 in 74 reviews
To make matters worse, there was no hot water in the morning when we were trying to get ready.
Tripadvisor, September 2026, rated 2/5 by this guest
Shower was a bit weak but did the job!
Google, September 2026, rated 4/5 by this guest
Serious reports
1 in 297 reviews, most common first. Shown beside the score, never averaged into it.
Something stolen1 of 297 reviews
On 01 Sep morning, our bag has got stolen from inside the Hotel's breakfast room (when we were taking taking breakfast) which was the hotel's own space and entry of each guest was checked and monitored by the hotel attendants (they were asking for room numbers of each entrant).
Tripadvisor, September 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (2).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$344 is a typical night, from 300 dates checked in the coming year.
Weekends cost 10% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $214Dearest month: Jul 2027, $440
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Priceline$280
- Vio.com$287
- deals.goseek.com$287
- deals.etrip.net$287
- billabook.com$313
- Booking.com$326
- Trip.com$326
- expedia.co.uk$326
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 175 m away by road, about 2 minutes on foot. There are 6 bars or clubs within 200 metres.
- Nearest main road: Neathouse Place17 m
- Nearest shop: M&S Simply Food1 min walk100 m by road
- Nearest station2 min walk175 m by road
- Buckingham Palace11 min walk826 m by road
- Big Ben22 min walk1.7 km by road
- The British Museum3.6 km
- Tower Bridge5.7 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
12 room types, from 15 to 65 m².
- Deluxe Room, 1 Double or 2 Twin Beds, No Windows15 m²Sleeps 2
- Standard Double Room Single Use, 1 Double Bed15 m²Sleeps 1
- Standard Room, 1 Queen Bed18 m²Sleeps 2
- Standard Room, 1 King Bed20 m²Sleeps 2
- Standard Room, 2 Twin Beds21 m²Sleeps 2
- Family Room, No Windows25 m²Sleeps 42 Twin bed + 1 Sofa bed
The other 6 room types
- Deluxe Family Triple (1 KingBed and 1 Sofa Bed)/ (2 TwinBed |Sofa Bed)25 m²Sleeps 3
- Standard Room, 1 Double Bed, Accessible26 m²Sleeps 2Bathtub
- Family Quadruple (1 KingBed and 1 Sofa Bed)/ (2 TwinBed |Sofa Bed)30 m²Sleeps 4
- Family Suite30 m²Sleeps 41 King bed + 1 Sofa bed
- Presidential Suite Package65 m²Sleeps 41 King bed + 1 Sofa bedBathtub
- Standard Room, 1 King BedNot statedSleeps 2
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Not enough comparable hotels to rank it.
Every review site, out of 100
39 Google reviewers ticked "Quiet", yet 10 guests complain about noise, and Neathouse Place runs 17 m away.
More hotels in London
The nearest first, with our score for each.
How we know
297 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 763 most recent reviews from Google, Tripadvisor and the Booking network. 297 of them describe a stay in the last 2 years and are the ones counted here; the rest were 321 older, 10 in other languages, 133 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 42 of its 200 newest Google reviews.
- 5 in every 100 reviews thank a staff member by name.
- 9 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.