DoubleTree by Hilton London - Victoria
4-star hotel · Pimlico, London
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 46% of London hotels
- 82% of guest comments are praise
- 85% of guest photos show no damage
How this score is made
- Rated higher than 46% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 82% of guest comments are praise. 498 praise, 110 complain. Counts for 30% of the score.
- 85% of guest photos show no damage. 51 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $300 a nighttypical for two, before tax · from $191
- 5 min walkto London Victoria station
- 280 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 12 min walk to Buckingham Palace910 m by road
- A station within walking distanceLondon Victoria is 370 m away
- Staff166 praise · 14 complain
- Location145 praise · 0 complain
- Cleanliness67 praise · 10 complain
Against
- On a main road: Bridge Place9 m from the building
- Guest photos show wear and dirt9 of the 60 photos guests took, and 0 of the hotel's 40
- Quiet at night17 complain · 11 praise
- Room size14 complain · 7 praise
- Room condition14 complain · 5 praise
What guests reported
What guests say
280 reviews from the last 2 years. Most praised: staff (166 guests). Weakest: quiet at night, where 17 of the 28 who mention it complain.
Location1450Strength
This was the perfect location for us while in London.
Booking network, January 2026, rated 10/10 by this guest
Excellent location and it had everything you need.
Google, August 2026, rated 5/5 by this guest
Staff16614Strength
Awesome place with excellent customer service.
Tripadvisor, August 2026, rated 5/5 by this guest
Staff were very friendly and helpful.
Booking network, January 2026, rated 9/10 by this guest
The breakfast buffet offered a decent selection and the food was quite good, but the host was rather curt and unfriendly, and there never seemed to be enough plates available.
Google, June 2026, rated 3/5 by this guest
Cleanliness6710Strength
Perfect location, great staff, clean and nice hotel.
Tripadvisor, June 2026, rated 5/5 by this guest
Oldukça temiz, konforluydu.
Booking network, January 2026, rated 7/10 by this guest
Glass mirror had marks all over it , bathroom door wasn’t clean , ants crawling around jam pots at breakfast .
Booking network, May 2026, rated 7/10 by this guest
Breakfast5714Mostly good
Our visit has been exhausting but breakfast with Kaushi was a great exception.
Tripadvisor, September 2026, rated 5/5 by this guest
The breakfast was amazing and the staff for breakfast was so nice.
Booking network, April 2026, rated 10/10 by this guest
Shower / bathroom needs some minor touch-ups and cooked breakfast needs to be improved .
Booking network, January 2026, rated 9/10 by this guest
Food136Mostly good
Great restaurant, comfortable rooms; 10+ years as a repeat customer - always fantastic.
Tripadvisor, September 2026, rated 5/5 by this guest
The restaurant offers an excellent selection for any taste!
Tripadvisor, July 2026, rated 5/5 by this guest
It wasn’t great but we got in late and I guess they did not offer all of the toppings late night.
Tripadvisor, August 2026, rated 5/5 by this guest
Beds168Mostly good
Very comfortable bed and spacious work area.
Tripadvisor, October 2026, rated 5/5 by this guest
Very comfortable beds, excellent breakfast
Booking network, September 2026, rated 8/10 by this guest
Pillows were not very comfortable
Booking network, January 2026, rated 9/10 by this guest
Value1113Split
Ugly and not worth the money
Booking network, April 2026, rated 1/10 by this guest
Expensive for what you got.
Booking network, July 2026, rated 8/10 by this guest
Expensive for time of year
Booking network, August 2026, rated 9/10 by this guest
Quiet at night1117Weak spot
It was a bit noisy in the eveing being close to the refuse area of the station, but for the cost of the hotel, this was a small price to pay.
Booking network, April 2026, rated 9/10 by this guest
when it was turned on & the temperature dial adjusted, it made a horrendous sound and vibrated, and was so loud I had to turn it off momentarily.
Booking network, June 2026, rated 8/10 by this guest
Room-Service perfect, only thing to criticize the noisy room
Tripadvisor, September 2026, rated 4/5 by this guest
Room size714Weak spot
We stayed in a Queen Room which was a bit tight, but spotless and comfortable.
Google, February 2026, rated 4/5 by this guest
Som alle London hoteller lidt småt men det gik.
Booking network, May 2026, rated 8/10 by this guest
The rooms are spotlessly clean but tiny.
Google, June 2026, rated 5/5 by this guest
Room condition514Weak spot
The room quite out dated.
Tripadvisor, July 2026, rated 4/5 by this guest
Slightly "tired" looking hotel, could probably do with an update
Booking network, July 2026, rated 10/10 by this guest
Rooms are a touch dated but friendly staff and a great location near Tube & Victoria station.
Google, May 2026, rated 5/5 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,435 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 8 of 280 reviews.
Complaints the hotel left unresolved8 of 2801 in 35 reviews
Air con didn’t work despite mentioning it to staff
Booking network, January 2026, rated 6/10 by this guest
We were disgusted to see three mice running around the restaurant and when we pointed this out to the reception manager they never even reacted.
Booking network, January 2026, rated 5/10 by this guest
Problems in the bathroom8 of 2801 in 35 reviews
The bathrooms are clogged, and the quality of their restaurant food is awful (except for breakfast).
Google, April 2026, rated 1/5 by this guest
Shower didn’t work so we couldn’t have a shower before we went to the theatre which is not a nice experience
Booking network, January 2026, rated 4/10 by this guest
Unexpected charges and refunds7 of 2801 in 40 reviews
No communication regarding the 12.5% Service charge on every transaction which was signed for, over and above the tip for drinks and meals.
Booking network, June 2026, rated 8/10 by this guest
Drinking Water at additional cost
Booking network, January 2026, rated 7/10 by this guest
Something broken in the room7 of 2801 in 40 reviews
The iron in my room started smoking when I plugged it in.
Booking network, August 2026, rated 8/10 by this guest
Called for the tv to be fixed twice , on night one and the morning of checkout
Booking network, January 2026, rated 8/10 by this guest
Heating and air conditioning5 of 2801 in 56 reviews
Aircon not great room very warm
Booking network, April 2026, rated 8/10 by this guest
Our visit was late February/early March and we kept the window open the entire stay to even be comfortable, even with the thermostat as low as it would go.
Booking network, March 2026, rated 8/10 by this guest
A booking not honoured4 of 2801 in 70 reviews
I booked a queen bed and was put in a twin room but the staff rectified this by giving me a king suite
Booking network, January 2026, rated 9/10 by this guest
Was told they could offer no rooms, but I should check other sites….i walked away disgusted at Hilton for not even trying to offer a room to a “member”…that lack of basic service means I’ll never think of Hilton again when I have the choice to stay….extrapolate that revenue loss out across my…
Google, June 2026, rated 2/5 by this guest
Serious reports
4 in 280 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 280 reviews
I returned to my room to find that the floor was flooded with water that was dripping from the ceiling above.
Tripadvisor, June 2026, rated 1/5 by this guest
That shower has a glass soap shelf that falls down and is not safe.
Tripadvisor, September 2026, rated 1/5 by this guest
Someone fell ill1 of 280 reviews
I ate at the restaurant and got a dose of food poisoning.
Booking network, April 2026, rated 3/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
9 of the 60 guest photos we checked show damage or dirt (15%).
Guest photos showing damage or dirt9 of 6015%
Of 60 guest photos, 9 show damage or dirt: stains in 5, peeling paint or cracks in 3, building work in 1 and mould or damp in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: restaurant (7), bar (1), bathtub (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$300 is a typical night, from 296 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Jan 2027, $254Dearest month: Jun 2027, $436
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- stayforlong.co.uk$345
- Booking.com$349
- loveholidays.com$349
- kayak.co.uk$349
- skyscanner.net$349
- Hotels.com$349
- hotelscombined.co.uk$349
- Priceline$349
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
London Victoria station is 370 m away by road, about 5 minutes on foot. There are 8 bars or clubs within 200 metres.
- Nearest main road: Bridge Place9 m
- Nearest shop: M&S Simply Food2 min walk166 m by road
- Nearest station: London Victoria5 min walk370 m by road
- Buckingham Palace12 min walk910 m by road
- Big Ben24 min walk1.8 km by road
- The British Museum3.7 km
- Tower Bridge5.8 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
19 room types, from 20 to 40 m².
- Family Triple Room, 2 Twin Beds20 m²Sleeps 3
- Family Room, 1 Queen Bed, Non Smoking (Deluxe)20 m²Sleeps 3
- Deluxe Room, 1 Queen Bed20 m²Sleeps 2
- Queen Room21 m²Sleeps 2
- Superior Queen Room21 m²Sleeps 2
- Family Twin Room21 m²Sleeps 3
The other 13 room types
- Twin Room21 m²Sleeps 2
- Premium King Room21 m²Sleeps 2
- Superior Family Queen Room21 m²Sleeps 3
- Deluxe King Room23 m²Sleeps 2
- Queen Room - Mobility Access27 m²Sleeps 2
- Junior Suite, 1 King Bed30 m²Sleeps 3
- King Studio Suite with Sofa Bed31 m²Sleeps 3
- Deluxe Family Room with Two Double Beds32 m²Sleeps 4
- Deluxe Family King Room with Sofa Bed35 m²Sleeps 3
- Duplex Suite with Two Double Beds and Sofa Bed40 m²Sleeps 5
- Deluxe Apartment, KitchenetteNot statedSleeps 21 King bed
- Suite, 2 Double BedsNot statedSleeps 5
- Suite, 1 King BedNot statedSleeps 3
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. 46% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
25 Google reviewers ticked "Quiet", yet 17 guests complain about noise, and Bridge Place runs 9 m away.
The hotel says the rooms are spacious. 14 of 280 guests complain about it.
If room condition matters to you
Here, 14 of the 19 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
280 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 771 most recent reviews from Google, Tripadvisor and the Booking network. 280 of them describe a stay in the last 2 years and are the ones counted here; the rest were 77 older, 72 in other languages, 323 with a score but no words and 19 about the restaurant rather than a stay.
- The hotel replied to 197 of its 200 newest Google reviews.
- 28 in every 100 reviews thank a staff member by name.
- 15 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.