Comfort Inn Victoria
4-star hotel · Pimlico, London
Long Weekend score
MixedNo serious reports. in 265 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 38% of London hotels
- 75% of guest comments are praise
- 82% of guest photos show no damage
How this score is made
- Rated higher than 38% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 75% of guest comments are praise. 506 praise, 166 complain. Counts for 30% of the score.
- 82% of guest photos show no damage. 49 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $174 a nighttypical for two, before tax · from $113
- 6 min walkto London Victoria station
- 265 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 14 min walk to Buckingham Palace1.0 km by road
- A station within walking distanceLondon Victoria is 474 m away
- Location195 praise · 0 complain
- Staff101 praise · 10 complain
- Cleanliness96 praise · 15 complain
Against
- On a main road: Belgrave Road10 m from the building
- Guest photos show wear and dirt11 of the 60 photos guests took, and 0 of the hotel's 40
- Quiet at night42 complain · 13 praise
- Room size36 complain · 14 praise
- Breakfastcomplaints falling: 18.0 in 100 a year ago, 11.2 now33 complain · 29 praise
What guests reported
What guests say
265 reviews from the last 2 years. Most praised: location (195 guests). Weakest: quiet at night, where 42 of the 55 who mention it complain.
Location1950Strength
Close to train station and restaurants and within walking distance to Buckingham Palace, Westminster, etc
Booking network, June 2026, rated 7/10 by this guest
It is very close to Victoria station and the city center.
Booking network, January 2026, rated 9/10 by this guest
Staffcomplaints falling: 8.0 in 100 a year ago, 2.8 now10110Strength
We love this hotel, the staff are so friendly.
Booking network, January 2026, rated 10/10 by this guest
Breakfast service was an unexpected treasure, full service waiters making custom omelets to choice among many other options!
Booking network, March 2026, rated 10/10 by this guest
Terrible customer service
Tripadvisor, December 2025, rated 1/5 by this guest
Cleanlinesscomplaints falling: 10.0 in 100 a year ago, 4.7 now9615Strength
Room a decent size, new bathroom, everything clean.
Google, November 2025, rated 4/5 by this guest
Great hotel - clean rooms and helpful staff
Booking network, August 2026, rated 8/10 by this guest
Could have been a little cleaner.
Booking network, June 2026, rated 9/10 by this guest
Room condition124Mostly good
Clean comfortable hotel that looks like it's been recently modernised.
Booking network, January 2026, rated 9/10 by this guest
I have only given 4 stars bc of my personal preferences such as a romantic vintage sort of a room, but this option was perfect for my busy weekend, bc it was a very modern and practical trend overall.
Google, June 2026, rated 5/5 by this guest
It was a bit tired and the lower floor was noisy with the Tube underneath.
Booking network, May 2026, rated 7/10 by this guest
Beds2513Mostly good
The room is super cozy, the bedding incredibly comfortable (more comfortable than at home), I slept so well.
Google, February 2026, rated 5/5 by this guest
Comfortable bed and slept like a log despite being near rail station and feeling occasional rumble from underground trains.
Booking network, March 2026, rated 9/10 by this guest
Clean, tidy, but quite noisy through the night, bed was a bit uncomfortable
Booking network, September 2026, rated 8/10 by this guest
Value2113Mostly good
It was a very practical location, very close to public transport, and really great value for money!
Booking network, February 2026, rated 9/10 by this guest
Good value for the location, close to Victoria coach station.
Booking network, March 2026, rated 8/10 by this guest
Too pricey for what we got.
Booking network, May 2026, rated 5/10 by this guest
Breakfastcomplaints falling: 18.0 in 100 a year ago, 11.2 now2933Split
Breakfast is continental only, despite someone posting their omelettes were cooked to order.
Tripadvisor, May 2026, rated 2/5 by this guest
Breakfast should have more options, very basic amd not good coffee machine
Booking network, August 2026, rated 9/10 by this guest
Cleanliness and low quality breakfast
Booking network, May 2026, rated 7/10 by this guest
Room size1436Weak spot
Small rooms , but comfortable
Booking network, May 2026, rated 9/10 by this guest
Very central and walking distance to buckingham palace and underground stations , rooms are small but have everything you need and have AC!
Booking network, July 2026, rated 10/10 by this guest
The size of the room was very small.
Booking network, August 2026, rated 9/10 by this guest
Quiet at night1342Weak spot
A little noisy from other room doors opening and closing.
Booking network, September 2026, rated 8/10 by this guest
Slight noise from the street but it was okay.
Booking network, April 2026, rated 9/10 by this guest
Great location, comfortable bed but quite noisy considering the trains and creaks of the building.
Booking network, April 2026, rated 6/10 by this guest
Too few mentions to judge: views and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 814 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 20 of 265 reviews.
Heating and air conditioning20 of 2651 in 13 reviews
The room is clean but the air conditioning is poor, an old unit that rattles and not much cooling.
Google, July 2026, rated 3/5 by this guest
Room was quite small and a bit hot - the air conditioning unit was a bit temperamental.
Booking network, April 2026, rated 8/10 by this guest
Something broken in the roomcomplaints rising: 2.0 in 100 a year ago, 5.1 now12 of 2651 in 22 reviews
Gap in the curtains we could not close properly and quicker pace on replacing breakfast items
Booking network, August 2026, rated 7/10 by this guest
Air conditioning wasn’t working when we arrived until the following morning.
Booking network, June 2026, rated 8/10 by this guest
Problems in the bathroom9 of 2651 in 29 reviews
Bathroom smelled moldy, had no ventilation and the shower drain wasn't working properly.
Booking network, March 2026, rated 4/10 by this guest
The shower didn't drain well, but I think that's just England.
Booking network, September 2026, rated 8/10 by this guest
Complaints the hotel left unresolved8 of 2651 in 33 reviews
Reception advised us to email management with photographs, which we did on two occasions, but we have received no response.
Google, January 2026, rated 1/5 by this guest
However, when we mentioned it to the receptionist the following morning, he acted as if he knew nothing, and we didn't even get a simple "sorry." I see in the reviews that the same thing happened to someone else.
Google, September 2026, rated 1/5 by this guest
Mould or damp7 of 2651 in 38 reviews
There was some mold/peeling paint on the ceiling and walls that could be fixed.
Booking network, April 2026, rated 8/10 by this guest
We were put in one of 2 basement rooms ., the room was great well decorated and plenty of room …, however there was a terrible smell in the room of dirty damp water this lasted for the whole of our stay the smell was not in the bathroom just the room .., I informed the reception when we left the…
Booking network, January 2026, rated 9/10 by this guest
Not as shown or booked6 of 2651 in 44 reviews
I spent my £250 checked in, only to be told that ‘oh yea, sorry the air conditioning doesn’t work in that room.
Tripadvisor, July 2026, rated 1/5 by this guest
Three beds when booked a twin.
Google, July 2025, rated 5/5 by this guest
Serious reports
None found in 265 reviews.
Photos, checked
11 of the 60 guest photos we checked show damage or dirt (18%).
Guest photos showing damage or dirt11 of 6018%
Of 60 guest photos, 11 show damage or dirt: stains in 8, peeling paint or cracks in 5, mould or damp in 2 and rust or limescale in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: restaurant (4).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$174 is a typical night, from 304 dates checked in the coming year.
Weekends cost 22% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $143Dearest month: Jun 2027, $236
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Vio.com$222
- evendo.com$239
- Super.com$240
- traveluro.com$252
- trivago.deals$254
- clicktrip.com$254
- billabook.com$256
- stayforlong.co.uk$257
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
London Victoria station is 474 m away by road, about 6 minutes on foot. There are 3 bars or clubs within 200 metres.
- Nearest main road: Belgrave Road10 m
- Nearest station: London Victoria6 min walk474 m by road
- Nearest shop: Sainsbury's Local8 min walk609 m by road
- Buckingham Palace14 min walk1.0 km by road
- Big Ben26 min walk1.9 km by road
- The British Museum3.8 km
- Tower Bridge6.0 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
8 room types, from 8 to 14 m².
- Single Room - Non Smoking8 m²Sleeps 1
- Double Room9 m²Sleeps 2
- Twin Room9 m²Sleeps 2
- Double Suite - Non Smoking13 m²Sleeps 2
- Family Room - Non Smoking13 m²Sleeps 42 Double bed
- Triple Room14 m²Sleeps 31 Twin bed + 1 Double bed
The other 2 room types
- Suite, 1 Double Bed, Non Smoking (Upgrade)Not statedSleeps 2
- Family Room, 2 Double Beds, Non SmokingNot statedSleeps 4
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8 out of 10. 38% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
54 Google reviewers ticked "Quiet", yet 42 guests complain about noise, and Belgrave Road runs 10 m away.
Google rates it 72 out of 100 and Booking network rates it 80. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
If quiet at night matters to you
Here, 42 of the 55 guests who mention quiet at night complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
265 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 893 most recent reviews from Google, Tripadvisor and the Booking network. 265 of them describe a stay in the last 2 years and are the ones counted here; the rest were 100 older, 200 in other languages and 328 with a score but no words.
- The hotel replied to 190 of its 200 newest Google reviews.
- 1 in every 100 reviews thank a staff member by name.
- 1 review mentions a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.