DoubleTree by Hilton London - West End
4-star hotel · Bloomsbury, London
Long Weekend score
MixedNo serious reports. in 284 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 38% of London hotels
- 79% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 38% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 79% of guest comments are praise. 528 praise, 138 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $303 a nighttypical for two, before tax · from $201
- 5 min walkto Holborn station
- 284 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 5 min walk to the British Museum399 m by road
- A station within walking distanceHolborn is 354 m away
- Staff166 praise · 13 complain
- Location141 praise · 1 complain
- Breakfast57 praise · 7 complain
Against
- On a main road: Southampton Row18 m from the building
- Room size32 complain · 24 praise
- Room condition29 complain · 7 praise
- Quiet at night20 complain · 13 praise
- Value15 complain · 14 praise
What guests reported
What guests say
284 reviews from the last 2 years. Most praised: staff (166 guests). Weakest: room condition, where 29 of the 36 who mention it complain.
Location1411Strength
Very convenient for the Theatre district in the West End.
Booking network, April 2026, rated 8/10 by this guest
Excellent location, close to transport links.
Booking network, August 2026, rated 10/10 by this guest
Staff16613Strength
The whole team was great, but a special shout out to Maclin, who checked us in and looked after us throughout our stay.
Tripadvisor, September 2026, rated 5/5 by this guest
We were welcomed by Abha at reception, who was incredibly welcoming and did so much for us.
Tripadvisor, August 2026, rated 5/5 by this guest
Staff were not very helpful and at breakfast there was no assistance or explanation of what was available etc.
Booking network, June 2026, rated 6/10 by this guest
Food111Strength
Amazing stay with good room service
Tripadvisor, August 2026, rated 5/5 by this guest
The room we stayed in was a bit dated, but the hotel, the staff, the food and the experience overall was perfect!
Google, August 2026, rated 5/5 by this guest
Breakfast577Strength
The arrangements for organizing meals are excellent, in particular the very complete breakfast!
Tripadvisor, August 2026, rated 5/5 by this guest
But what was there was perfectly good and very tasty.
Booking network, April 2026, rated 8/10 by this guest
The breakfast was disappointing the beacon was cold ,dry and tough.
Booking network, June 2026, rated 10/10 by this guest
Cleanliness7314Mostly good
Lovely big bathroom, comfy beds very clean and ideal location for the theatre
Booking network, May 2026, rated 9/10 by this guest
Room was immaculate and breakfast was amazing.
Tripadvisor, August 2026, rated 5/5 by this guest
Cracks in the bathroom tiles, noisy AC, dirty carpet.
Google, October 2026, rated 2/5 by this guest
Beds226Mostly good
I stayed in a room with a king sized bed and it was very comfortable and spacious.
Google, April 2026, rated 4/5 by this guest
Staff are helpful and friendly , bed and pillows comfortable .
Google, March 2026, rated 4/5 by this guest
The mattress was also unacceptable; I couldn't sleep through a single night.
Google, September 2026, rated 3/5 by this guest
Value1415Split
Room too small for the price paid.
Booking network, March 2026, rated 7/10 by this guest
Quite expensive for the product offered.
Google, July 2026, rated 3/5 by this guest
small room but large bathroom
Booking network, September 2026, rated 6/10 by this guest
Room size2432Split
Nice hotel but cramped rooms
Booking network, April 2026, rated 8/10 by this guest
The room is very small with very little in it.
Google, May 2026, rated 3/5 by this guest
The room was rather small with virtually no drawer space and there wasn't enough hanging space for towels in the bathroom.
Booking network, May 2026, rated 9/10 by this guest
Quiet at night1320Weak spot
Only issue was we were close to loading dock and it was very noisy relatively early each day.
Google, July 2026, rated 5/5 by this guest
Basement rooms can hear the tube trains, ground floor at the rear can hear early morning deliveries.
Google, June 2026, rated 4/5 by this guest
couple of windows leaked London’s noise
Booking network, March 2026, rated 10/10 by this guest
Room condition729Weak spot
Some elements of room looking a bit tired, lifts very small
Booking network, May 2026, rated 8/10 by this guest
Rooms need an upgrade, you come to hotel for a wow moment but did not had that feeling at all.
Booking network, March 2026, rated 5/10 by this guest
Modern, clean, comfortable & the staff was friendly and kind.
Tripadvisor, August 2026, rated 5/5 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,789 Google ratings
Problems guests raised
Raised most: something broken in the room, in 11 of 284 reviews.
Something broken in the room11 of 2841 in 26 reviews
Door broken on cabinet so kept falling open.
Booking network, March 2026, rated 5/10 by this guest
Initially allocated a room with a rattly thermostat which went off every few hours - spoke to front desk who immediately sent maintenance staff up and later moved me to a new room when the issue persisted.
Google, August 2026, rated 5/5 by this guest
Unexpected charges and refunds8 of 2841 in 36 reviews
Lifts were small , service charge on bring a beer to my table!
Booking network, April 2026, rated 9/10 by this guest
The hotel charged me twice fool amount for a stay, ones when we came on March 31.
Booking network, April 2026, rated 3/10 by this guest
Problems in the bathroom7 of 2841 in 41 reviews
that smell comes from the douche/wc.
Booking network, April 2026, rated 6/10 by this guest
The water pressure could be improved to get a good shower.
Booking network, July 2026, rated 9/10 by this guest
The lift7 of 2841 in 41 reviews
The lifts were quite slow with one being out of order but we used the stairs which was fine
Booking network, May 2026, rated 8/10 by this guest
Rooms spacious & beds comfortable.
Booking network, May 2026, rated 10/10 by this guest
Not as shown or booked5 of 2841 in 57 reviews
Expected more from the pictures on Booking.com.
Booking network, August 2026, rated 5/10 by this guest
Junior Suite advertised as top floor but was in the basement.
Booking network, June 2026, rated 7/10 by this guest
Complaints the hotel left unresolved5 of 2841 in 57 reviews
After the internet issue, which the front desk repeatedly dismissed for hours.
Tripadvisor, July 2026, rated 2/5 by this guest
Staff were friendly at check in and super accomodating but when chekcing out just said "we are checking the issue" as If I am conserned about them fixing it.
Google, April 2026, rated 3/5 by this guest
Serious reports
None found in 284 reviews.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (3), bar (2), bathtub (3).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$303 is a typical night, from 297 dates checked in the coming year.
Weekends cost 8% less than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $254Dearest month: Jun 2027, $372
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- amimir.com$298
- lastminute.com$299
- loveholidays.com$299
- travelportal.io$299
- Traveloka$299
- Vio.com$299
- deals.goseek.com$299
- deals.etrip.net$299
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The British Museum is 399 m away by road, about 5 minutes on foot. There are 4 bars or clubs within 200 metres.
- Nearest main road: Southampton Row18 m
- Nearest shop: Sainsbury's Local1 min walk112 m by road
- Nearest station: Holborn5 min walk354 m by road
- The British Museum5 min walk399 m by road
- Big Ben2.5 km
- Buckingham Palace3.1 km
- Tower Bridge4.3 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
19 room types, from 9 to 65 m².
- Single Room9 m²Sleeps 1Bathtub in its photos
- Double Room16 m²Sleeps 2Bathtub in its photos
- Twin Room16 m²Sleeps 2Bathtub in its photos
- Standard Queen Room16 m²Sleeps 2Bathtub in its photos
- Twin Room - Mobility Access18 m²Sleeps 2
- Superior King Room21 m²Sleeps 2Bathtub in its photos
The other 13 room types
- Superior Family Queen Room21 m²Sleeps 3Bathtub in its photos
- Superior Queen Room21 m²Sleeps 2Bathtub in its photos
- Premium Queen Room22 m²Sleeps 4
- Deluxe Queen Room22 m²Sleeps 2
- Deluxe King Room22 m²Sleeps 2
- Deluxe Superior King Room - Accessible23 m²Sleeps 2
- Junior Suite28 m²Sleeps 21 super-king bed
- Studio Suite, 1 King Bed28 m²Sleeps 3
- King Studio Suite28 m²Sleeps 3
- Premium King Room31 m²Sleeps 2
- Duplex Room with Two Double Beds - New Split Level65 m²Sleeps 2
- Duplex, 1 King BedNot statedSleeps 2
- Premium Room, 2 Double BedsNot statedSleeps 4
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8 out of 10. 38% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
31 Google reviewers ticked "Quiet", yet 20 guests complain about noise, and Southampton Row runs 18 m away.
If room condition matters to you
Here, 29 of the 36 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
284 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 709 most recent reviews from Google, Tripadvisor and the Booking network. 284 of them describe a stay in the last 2 years and are the ones counted here; the rest were 99 older, 49 in other languages, 261 with a score but no words and 16 about the restaurant rather than a stay.
- The hotel replied to 200 of its 200 newest Google reviews.
- 25 in every 100 reviews thank a staff member by name.
- 35 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.