easyHotel London South Kensington
2-star hotel · Kensington, London
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 21% of London hotels
- 63% of guest comments are praise
- 48% of guest photos show no damage
How this score is made
- Rated higher than 21% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 63% of guest comments are praise. 488 praise, 283 complain. Counts for 30% of the score.
- 48% of guest photos show no damage. 29 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $77 a nighttypical for two, before tax · from $45
- 12 min walkto Gloucester Road station
- 296 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceGloucester Road is 885 m away
- Location158 praise · 0 complain
- Staff155 praise · 16 complain
- Beds49 praise · 5 complain
Against
- Guest photos show wear and dirt31 of the 60 photos guests took, and 0 of the hotel's 40
- Room size109 complain · 0 praise
- Cleanlinesscomplaints rising: 17.3 in 100 a year ago, 24.2 now68 complain · 53 praise
- Room conditioncomplaints rising: 3.8 in 100 a year ago, 13.5 now35 complain · 5 praise
- Quiet at night27 complain · 19 praise
What guests reported
What guests say
296 reviews from the last 2 years. Most praised: location (158 guests). Weakest: room size, where 109 of the 109 who mention it complain.
Location1580Strength
Great location and really helpful staff.
Google, November 2025, rated 5/5 by this guest
The location is excellent and the hotel was clean and comfortable.
Google, December 2025, rated 4/5 by this guest
Staffcomplaints falling: 9.6 in 100 a year ago, 4.5 now15516Strength
The service was outstanding, George was very helpful, thoughtful & engaging, delivering a beyond expectation resolution.
Google, March 2026, rated 3/5 by this guest
The staff were very friendly and accommodating.
Booking network, July 2026, rated 3/10 by this guest
The only two issues were that the Wi-Fi did not work very well, and one member of staff at reception was quite rude and unfriendly.
Tripadvisor, April 2026, rated 4/5 by this guest
Beds495Strength
Location good 👍 and bed was comfy
Booking network, August 2026, rated 2/10 by this guest
The Location is perfect, the bed are cozy, the shower is hot.
Google, October 2025, rated 5/5 by this guest
The mattress topper had a 3/4 inch bump which I couldn’t iron out/ remove.
Booking network, May 2026, rated 3/10 by this guest
Valuecomplaints rising: 1.9 in 100 a year ago, 5.3 now4714Mostly good
Comfy bed, cheap and good value, and it's in a great location for going to events at the Hammersmith Apollo as I was doing.
Tripadvisor, October 2025, rated 5/5 by this guest
But at this price in London Zone 1 you can't complain.
Booking network, April 2026, rated 7/10 by this guest
hotel is too cold to stay, i can hear every word from neighbour
Booking network, January 2026, rated 1/10 by this guest
Cleanlinesscomplaints rising: 17.3 in 100 a year ago, 24.2 now5368Split
The window stool was covered in mould.
Google, April 2026, rated 1/5 by this guest
The building and room were dirty and showed a real lack of maintenance too.
Booking network, September 2026, rated 2/10 by this guest
Walls were dirty and scuffed.
Booking network, August 2026, rated 4/10 by this guest
Quiet at night1927Split
Got woken up to someone drilling, and the bathroom door requires some oil as it squeals badly.
Booking network, September 2026, rated 5/10 by this guest
Constant noise that could felt through the bed.
Google, March 2026, rated 1/5 by this guest
you get what you pay for, just a place to sleep for one night, was clean enough, not the most comfy bed and if you are a light sleeper yiu can hear the noise from outside, otherwise location is good few minutes walk to the Tube, buses, Sainsbury close by and Cafes along Cromwell road
Tripadvisor, May 2026, rated 3/5 by this guest
Viewscomplaints rising: 1.9 in 100 a year ago, 3.3 now29Weak spot
It's true that it does not have any windows, and sometimes it can be a little claustrophobic.
Booking network, August 2026, rated 8/10 by this guest
The room was an internal room with no window.
Google, November 2025, rated 1/5 by this guest
We got upgraded to a room with a window which was a lovely view, however couldn't open the window.
Google, March 2026, rated 4/5 by this guest
Room conditioncomplaints rising: 3.8 in 100 a year ago, 13.5 now535Weak spot
The room is clean though a bit run down, it does have the basic requirements for an overnight stay.
Tripadvisor, November 2025, rated 3/5 by this guest
I thought it would have been in a better state but the whole place is not very clean and is tired,
Booking network, March 2026, rated 1/10 by this guest
on the walls, the bedding, the doors and the paint was deteriorating everywhere.
Google, January 2026, rated 2/5 by this guest
Room size0109Weak spot
We stayed for two nights in a room on the first floor which had no window or ventilation, no space for luggage, no toilet paper, no wi-fi.
Google, September 2026, rated 1/5 by this guest
Tiny room 5 ft x 12 ft but we managed for short stay and didn't want to pay more for fancier hotel.
Booking network, June 2026, rated 9/10 by this guest
No floor space at all to put your stuff, but I get the concept
Booking network, January 2026, rated 5/10 by this guest
Too few mentions to judge: breakfast and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 769 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 52 of 296 reviews.
Problems in the bathroom52 of 2961 in 6 reviews
No hot water, mouldy windows, dirty bathroom, no double glazing so drafty and cold, inadequate bedding.
Booking network, March 2026, rated 1/10 by this guest
Shower water leaked into bedroom.
Google, May 2026, rated 5/5 by this guest
Heating and air conditioningcomplaints rising: 7.7 in 100 a year ago, 17.6 now47 of 2961 in 6 reviews
Disgusting the room stank of urine and was no air conditioning in the windowless room as advertised, it was so hot and stuffy which made it very hard to breathe and claustrophobic in the room.
Tripadvisor, May 2026, rated 1/5 by this guest
Worst hotel I have ever stayed in I slept with a hat on it was so cold
Booking network, November 2025, rated 1/10 by this guest
Something broken in the roomcomplaints rising: 5.8 in 100 a year ago, 8.2 now23 of 2961 in 13 reviews
Lack of storage for any luggage and the TV didn't have any channels or any way of watching anything
Booking network, April 2026, rated 7/10 by this guest
Unclean, no room for clothes or cases, faulty electrical equipment, TV didn’t work
Booking network, March 2026, rated 1/10 by this guest
Mould or dampcomplaints rising: 1.9 in 100 a year ago, 7.8 now20 of 2961 in 15 reviews
The room has really bad ventilation and it gets damp quickly.
Google, June 2026, rated 1/5 by this guest
The rooms are NOT suitable for 2 people, the rooms barely fit the beds, have mould, the entrance has severe weather tightness issues - there was a waterfall in the corridor because it has been raining.
Booking network, February 2026, rated 5/10 by this guest
The lift19 of 2961 in 16 reviews
Ingen hiss men det visste vi redan om
Booking network, January 2026, rated 9/10 by this guest
Does what says on the tin,budget, clean, somewhere to put your head thats no expensive
Booking network, March 2026, rated 7/10 by this guest
Not as shown or booked18 of 2961 in 16 reviews
The room we had was nothing like the one advertised on the site.
Google, February 2026, rated 1/5 by this guest
The room was extremely dirty with dust everywhere, also it is listed that there is air conditioning, but there is only a plug in fan with no desk or table to put it on top of, and once plugged in leaves you with only one available socket.
Booking network, July 2026, rated 3/10 by this guest
Serious reports
8 in 296 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard7 of 296 reviews
Also, the only electrical outlet is located next to the bathroom door, from which water leaks profusely when you take a shower, so there is a real danger of being electrocuted.
Google, April 2026, rated 1/5 by this guest
Doors are also held open by screwdrivers as door stops and there were tools lying about which is a health and safety risk as well as just really making the place feel weird.
Booking network, February 2026, rated 1/10 by this guest
Bed bugs or bites1 of 296 reviews
I saw a bed bug for the first time in my life in the place
Booking network, February 2026, rated 1/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
31 of the 60 guest photos we checked show damage or dirt (52%).
Guest photos showing damage or dirt31 of 6052%
Of 60 guest photos, 31 show damage or dirt: stains in 20, peeling paint or cracks in 12, mould or damp in 10 and dirty surfaces in 5, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$77 is a typical night, from 306 dates checked in the coming year.
Weekends cost 26% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $54Dearest month: Nov 2026, $100
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Vio.com$120
- deals.goseek.com$120
- deals.etrip.net$120
- Super.com$121
- Trip.com$122
- skyscanner.net$122
- bluepillow.co.uk$125
- hutchgo.com$125
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Gloucester Road station is 885 m away by road, about 12 minutes on foot.
- Nearest main road: Cromwell Road71 m
- Nearest shop: Sainsbury's11 min walk856 m by road
- Nearest station: Gloucester Road12 min walk885 m by road
- Buckingham Palace4.2 km
- Big Ben5.4 km
- The British Museum6.0 km
- Tower Bridge9.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
4 room types, all 6 m².
- Budget Double Room6 m²
- Budget Double without Window6 m²
- Economy Double Room, City View6 m²A view, going by the room's name
- Economy Double Room without Window6 m²
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.4 out of 10. Only 21% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
30 Google reviewers ticked "Quiet", yet 27 guests complain about noise, and Cromwell Road runs 71 m away.
If room size matters to you
Here, 109 of the 109 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
296 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 848 most recent reviews from Google, Tripadvisor and the Booking network. 296 of them describe a stay in the last 2 years and are the ones counted here; the rest were 245 older, 98 in other languages and 209 with a score but no words.
- The hotel replied to 172 of its 200 newest Google reviews.
- 12 in every 100 reviews thank a staff member by name.
- 7 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.