Park City Grand Plaza Kensington Hotel
4-star hotel · Kensington, London
Long Weekend score
Good6 serious reports in 299 reviews: a physical hazard (6)
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 62% of London hotels
- 80% of guest comments are praise
- 78% of guest photos show no damage
How this score is made
- Rated higher than 62% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 80% of guest comments are praise. 639 praise, 163 complain. Counts for 30% of the score.
- 78% of guest photos show no damage. 47 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $165 a nighttypical for two, before tax · from $96
- 11 min walkto Gloucester Road station
- 299 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceGloucester Road is 854 m away
- Location203 praise · 3 complain
- Cleanliness105 praise · 10 complain
- Room size84 praise · 11 complain
Against
- Guest photos show wear and dirt13 of the 60 photos guests took, and 0 of the hotel's 40
- Room condition36 complain · 9 praise
- Breakfast23 complain · 4 praise
- Heating and air conditioning15 of 299 guests
- Problems in the bathroom13 of 299 guests
What guests reported
What guests say
299 reviews from the last 2 years. Most praised: location (203 guests). Weakest: room condition, where 36 of the 45 who mention it complain.
Location2033Strength
Great location, staff were helpful.
Booking network, May 2026, rated 8/10 by this guest
Great location for the Cromwell Hospital which my Husband had to attend, also very good for Gloucester Road and Earl'
Booking network, July 2026, rated 9/10 by this guest
It is located in a nice, outlying neighborhood, a bit far (8 min) from two subway stations (Earl’s Court and Gloucester Rd).
Tripadvisor, July 2026, rated 3/5 by this guest
Cleanliness10510Strength
Great location, large room,.clean.
Booking network, September 2026, rated 8/10 by this guest
Room was very clean and spacious enough.
Booking network, May 2026, rated 10/10 by this guest
Not so good: safe broken, badly stained carpet, lampshades loose, dressing table backing with plug sockets loose, grouting missing in bathroom floor.
Tripadvisor, July 2026, rated 3/5 by this guest
Room size8411Strength
Room very good and large.Bath room clean and Confortable.
Booking network, August 2026, rated 9/10 by this guest
The room was a great size for the 3 of us.
Booking network, July 2026, rated 10/10 by this guest
There was an electricity power out , room is too small that the twin beds are exactly like one double bed.
Booking network, August 2026, rated 7/10 by this guest
Staff10723Mostly good
Quality hotel, excellent location & helpful staff.
Booking network, July 2026, rated 9/10 by this guest
We were with a group of friends and we had a fabulous hotel with outstanding staff.
Booking network, September 2026, rated 9/10 by this guest
No interaction with us at all .
Google, July 2026, rated 3/5 by this guest
Quiet at night6425Mostly good
Quieter residential location.
Booking network, June 2026, rated 7/10 by this guest
Great location in quiet setting.
Booking network, April 2026, rated 8/10 by this guest
The smoking lounge was a problem it was very noisy on the weekends and we could not leave the patio door open without getting second hand smoke.
Booking network, May 2026, rated 8/10 by this guest
Beds4020Mostly good
Very warm and helpful staff, very comfortable beds, good room temperature that we could adjust.
Booking network, May 2026, rated 8/10 by this guest
Comfy bed and great bathroom.
Tripadvisor, June 2026, rated 4/5 by this guest
Would’ve been nice to have water bottles refreshed given the hot weather and mattress was a little too firm for my liking
Booking network, July 2026, rated 8/10 by this guest
Value2312Mostly good
Central location easy to travel to King’s Cross, airports and Wimbledon, good value for money
Booking network, July 2026, rated 8/10 by this guest
Great deal at a cute well located place but they need softer beds
Booking network, August 2026, rated 8/10 by this guest
Nothing not to like, I would say it was a bit pricey for what it was for one night but it's London after all
Booking network, June 2026, rated 10/10 by this guest
Room condition936Weak spot
Just the bathroom seemed a bit outdated.
Booking network, April 2026, rated 9/10 by this guest
Our room, although spacious, showed signs of age both in the furniture and regarding the bathroom (the shower had a plastic curtain).
Tripadvisor, August 2026, rated 3/5 by this guest
Room needs abit of an update .
Booking network, June 2026, rated 7/10 by this guest
Breakfast423Weak spot
breakfast was disappointing
Booking network, September 2026, rated 8/10 by this guest
The breakfast, expensive and very bad.
Booking network, July 2026, rated 9/10 by this guest
Breakfast wasn’t great and not value for money
Booking network, June 2026, rated 8/10 by this guest
Too few mentions to judge: food and views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 763 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 15 of 299 reviews.
Heating and air conditioning15 of 2991 in 20 reviews
Room very hot with no AC.
Booking network, May 2026, rated 5/10 by this guest
Room had no air conditioning.
Booking network, September 2026, rated 9/10 by this guest
Problems in the bathroom13 of 2991 in 23 reviews
The sewerage system was slow and there was some mould in the shower but overall comfortable.
Booking network, May 2026, rated 8/10 by this guest
Bathroom was filthy, the tiles were mouldy
Tripadvisor, June 2026, rated 1/5 by this guest
Complaints the hotel left unresolved12 of 2991 in 25 reviews
At first they wouldn’t change it but then found another smaller room.
Booking network, May 2026, rated 5/10 by this guest
management didn't change it out for our 7 day stay.
Booking network, May 2026, rated 6/10 by this guest
The lift12 of 2991 in 25 reviews
The lift to my floor was not working.
Booking network, May 2026, rated 8/10 by this guest
At the time we were there, the lift was out of order and the toilet in the bathroom did not flush properly.
Booking network, June 2026, rated 5/10 by this guest
Not as shown or booked10 of 2991 in 30 reviews
The hotel did not live up to its brochure and is quite a walk to the nearest underground .
Booking network, July 2026, rated 7/10 by this guest
The room was in the basement, and we had to go down and up on a steep staircase, sometimes with luggages.
Booking network, August 2026, rated 8/10 by this guest
Something broken in the room10 of 2991 in 30 reviews
The floor was very creaky, TV glitched and wasn’t very good quality.
Booking network, July 2026, rated 7/10 by this guest
Our safe was out of order and no replacement (we were offered to use the hotel safe, which was not a suitable option for us, though).
Booking network, June 2026, rated 8/10 by this guest
Serious reports
6 in 299 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard6 of 299 reviews
The biggest issue was the shower water being dangerously scalding hot for the duration of our stay, making it unsafe to use properly.
Google, May 2026, rated 1/5 by this guest
The gym was dangerous with cables off of rollers, degrading wires, 2 of 4 cardio machines not working, and selection pins missing.
Booking network, July 2026, rated 4/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
13 of the 60 guest photos we checked show damage or dirt (22%).
Guest photos showing damage or dirt13 of 6022%
Of 60 guest photos, 13 show damage or dirt: peeling paint or cracks in 8, stains in 7, dirty surfaces in 4 and broken fittings in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: restaurant (4), bathtub (4).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$165 is a typical night, from 338 dates checked in the coming year.
Weekends cost 20% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $109Dearest month: Sep 2027, $207
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$194
- deals.goseek.com$214
- bluepillow.co.uk$236
- onboard.triptease.io$242
- tripening.com$244
- Booking.com$246
- qantas.com$276
- trivago.deals$307
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Gloucester Road station is 854 m away by road, about 11 minutes on foot.
- Nearest main road: Cromwell Road102 m
- Nearest station: Gloucester Road11 min walk854 m by road
- Nearest shop: Sainsbury's12 min walk887 m by road
- Buckingham Palace4.1 km
- Big Ben5.4 km
- The British Museum6.0 km
- Tower Bridge9.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
4 room types, from 18 to 29 m².
- Deluxe Double Room18 m²Sleeps 2Bathtub in its photos
- Executive Double Room21 m²Sleeps 2Bathtub in its photos
- Executive Triple Room23 m²Sleeps 31 Twin bed + 1 Double bed + 1 Double bed + 1 Sofa bed
- Family Suite29 m²Sleeps 41 Double bed + 1 Sofa bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.6 out of 10. 62% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
58 Google reviewers ticked "Quiet", yet 25 guests complain about noise.
If breakfast matters to you
Here, 23 of the 27 guests who mention breakfast complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
299 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 885 most recent reviews from Google, Tripadvisor and the Booking network. 299 of them describe a stay in the last 2 years and are the ones counted here; the rest were 168 older, 122 in other languages and 296 with a score but no words.
- The hotel replied to 67 of its 200 newest Google reviews.
- 1 in every 100 reviews thank a staff member by name.
- 6 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.