Residence Inn by Marriott London Kensington
4-star hotel · Kensington, London
Long Weekend score
GoodNo serious reports. in 264 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 46% of London hotels
- 84% of guest comments are praise
- 82% of guest photos show no damage
How this score is made
- Rated higher than 46% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 84% of guest comments are praise. 407 praise, 75 complain. Counts for 30% of the score.
- 82% of guest photos show no damage. 37 of 45 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $297 a nighttypical for two, before tax · from $172
- 9 min walkto West Kensington station
- 264 guest reviewsfrom the last 2 years
- 45 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceWest Kensington is 646 m away
- Staff202 praise · 9 complain
- Location71 praise · 7 complain
Against
- On a main road: Warwick Road44 m from the building
- Guest photos show wear and dirt8 of the 45 photos guests took, and 0 of the hotel's 40
- The lift44 of 264 guests
- Heating and air conditioning33 of 264 guests
- Room condition9 complain · 0 praise
What guests reported
What guests say
264 reviews from the last 2 years. Most praised: staff (202 guests). Weakest: room condition, where 9 of the 9 who mention it complain.
Staff2029Strength
The breakfast was nice and staff was so kind , sharmin was so lovely she took good care of my little daughter and treated us with a big smile everyday we stayed there
Google, September 2026, rated 5/5 by this guest
Excellent place to stay, great location, responsive staff.
Booking network, August 2026, rated 10/10 by this guest
The reception was not helpful with it.
Booking network, July 2026, rated 2/10 by this guest
Location717Strength
Excellent hotel in prime location with amazing facilities and very nice and kind staffs especially Saif and Veer who were helping for an early check-in and warm gesture.
Google, September 2026, rated 5/5 by this guest
This was a solo business trip but when my eife accompanies me this is a great home location with Earl's Court Station providing easy access to London attractions.
Google, September 2026, rated 5/5 by this guest
The hotel is a long walk to the nearest train station.
Booking network, September 2026, rated 7/10 by this guest
Cleanliness285Mostly good
staff were friendly and hotel was tidy
Booking network, August 2026, rated 5/10 by this guest
Our room was spotless, the bed was very comfortable,.
Google, October 2026, rated 5/5 by this guest
Room cleaning was very poor, dirty bed sheets not changed for 3 consecutive days, toilet rolls were not kept in toilets.
Booking network, August 2026, rated 6/10 by this guest
Breakfast6722Mostly good
Breakfast was amazing and fresh every morning.
Booking network, August 2026, rated 10/10 by this guest
The breakfasts have been wonderful, and we truly appreciate all the care and attention from the whole team.
Google, September 2026, rated 5/5 by this guest
They have a complex issue with the elevators but they know it, and the same goes for certain breakfast hours; the staff cannot keep up with serving all the guests.
Tripadvisor, August 2026, rated 4/5 by this guest
Beds93Mostly good
Mattress was good so sleep quality was also good.
Booking network, August 2026, rated 8/10 by this guest
Large space, clean and comfy bed.
Google, September 2026, rated 5/5 by this guest
The rooms seemed a little outdated, the bed is a little uncomfortable and the air-conditioning did not work.
Tripadvisor, September 2026, rated 3/5 by this guest
Room size199Mostly good
The bedroom was spacious and comfortable
Booking network, July 2026, rated 7/10 by this guest
Camere spaziose, posizione, colazione e utilizzo lavanderia gratis, cucina ben arredata con utensili
Booking network, August 2026, rated 9/10 by this guest
The suites on the first floor were very small
Booking network, July 2026, rated 8/10 by this guest
Value63Mostly good
Nothing for the price we paid it was everything and more
Booking network, September 2026, rated 10/10 by this guest
Absolutely insanely expensive like everything else in London.
Booking network, September 2026, rated 9/10 by this guest
Quiet at night58Weak spot
And the rooms have super thin metal doors and I could hear the couple arguing next door all night.
Google, October 2026, rated 2/5 by this guest
Lots of sirens every night.
Google, September 2026, rated 3/5 by this guest
The rooms should be sound proofed to avoid people walking past the corridor at early hours of the morning may be to check out and catch their flights from disturbing guests who are still sleeping.
Booking network, August 2026, rated 8/10 by this guest
Room condition09Weak spot
The rooms are a little worn.
Booking network, September 2026, rated 7/10 by this guest
One has been inoperative for a long time.
Tripadvisor, July 2026, rated 1/5 by this guest
However, there were several marks on the walls, which made the room feel a little less well maintained than expected.
Tripadvisor, August 2026, rated 4/5 by this guest
Too few mentions to judge: food and views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 5,406 Google ratings
Problems guests raised
Raised most: the lift, in 44 of 264 reviews.
The lift44 of 2641 in 6 reviews
One elevator was broken for the entire week and never fixed, the remaining one was extra slow and caused a lot of inconvenience.
Booking network, July 2026, rated 8/10 by this guest
The only issue is the lifts are very busy at peak times with long waits.
Tripadvisor, September 2026, rated 5/5 by this guest
Heating and air conditioning33 of 2641 in 8 reviews
Had to switch rooms twice because of faulty AC.
Booking network, July 2026, rated 8/10 by this guest
AC doesn’t work, Elevators broke all the time, the hotel has no food at all, free breakfast was terrible, no shops or restaurants around the hotel, only a Tesco.
Tripadvisor, September 2026, rated 1/5 by this guest
Something broken in the room15 of 2641 in 18 reviews
TV was not working in our room at first - then it was replaced
Booking network, September 2026, rated 9/10 by this guest
Air conditioner did not work.
Booking network, August 2026, rated 9/10 by this guest
Complaints the hotel left unresolved14 of 2641 in 19 reviews
Poor rooms, dirty and some facilities not working, have since emailed a complaint with no response after a week and no response to request for an invoice.
Booking network, September 2026, rated 3/10 by this guest
A booking not honoured9 of 2641 in 29 reviews
Arrived to the hotel after s long flight whilst checking in front desk informed me there was no booking for us till i showed her the receipt from booking .
Booking network, July 2026, rated 7/10 by this guest
Booked a 2-bedroom suite for 5 persons but had to change rooms as air-con was not working.
Booking network, September 2026, rated 6/10 by this guest
Problems in the bathroom8 of 2641 in 33 reviews
My shower’s seal was poor and so water leaked out into the bathroom floor
Booking network, August 2026, rated 10/10 by this guest
The toilet flush kept breaking.
Booking network, August 2026, rated 5/10 by this guest
Serious reports
None found in 264 reviews.
Photos, checked
8 of the 45 guest photos we checked show damage or dirt (18%).
Guest photos showing damage or dirt8 of 4518%
Of 45 guest photos, 8 show damage or dirt: stains in 5, peeling paint or cracks in 4, building work in 1 and mould or damp in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: restaurant (1), bar (3), private balcony (1).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$297 is a typical night, from 303 dates checked in the coming year.
Weekends cost 10% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $192Dearest month: Jul 2027, $469
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- catchit.com$259
- Agoda$259
- Trip.com$259
- h-en.reserving.com$259
- tripadvisor.co.uk$259
- amimir.com$259
- closesthotel.com$259
- expedia.co.uk$259
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
West Kensington station is 646 m away by road, about 9 minutes on foot.
- Nearest main road: Warwick Road44 m
- Nearest shop: Tesco1 min walk95 m by road
- Nearest station: West Kensington9 min walk646 m by road
- Buckingham Palace5.1 km
- Big Ben6.4 km
- The British Museum6.9 km
- Tower Bridge10.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
14 room types, from 22 to 42 m².
- Double Studio Suite22 m²Sleeps 2
- Studio Suite, 1 Double Bed22 m²Sleeps 2
- One-Bedroom Suite with Double Bed24 m²Sleeps 3
- Suite, 2 Twin Beds (Twin Bedroom)24 m²Sleeps 3
- Suite, 1 Double Bed (1 Bedroom)24 m²Sleeps 3
- Deluxe Suite, 1 Bedroom26 m²Sleeps 3
The other 8 room types
- Deluxe One-Bedroom Suite26 m²Sleeps 3
- Deluxe One-Bedroom Suite with City View30 m²Sleeps 2BalconyA view, going by the room's name
- Premium Suite, 1 Double Bed (View)30 m²Sleeps 2A view, going by the room's name
- Double Studio Suite - Accessible31 m²Sleeps 2
- One-Bedroom Twin Suite31 m²Sleeps 3
- Studio Suite, 1 Double Bed31 m²Sleeps 2
- Two Bedroom-Suite42 m²Sleeps 5
- Suite, 1 Double Bed (2 Bedrooms)42 m²Sleeps 5
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. 46% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
13 Google reviewers ticked "Quiet", yet 8 guests complain about noise, and Warwick Road runs 44 m away.
Google rates it 92 out of 100 and Booking network rates it 82. Booking network only takes reviews from people who booked and stayed, while Google takes them from anyone.
If room condition matters to you
Here, 9 of the 9 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
264 reviews counted · 85 photos checked · updated 10 October 2026
- We collected this hotel's 842 most recent reviews from Google, Tripadvisor and the Booking network. 264 of them describe a stay in the last 2 years and are the ones counted here; the rest were 141 older, 126 in other languages, 275 with a score but no words and 36 about the restaurant rather than a stay.
- The hotel replied to 198 of its 200 newest Google reviews.
- 52 in every 100 reviews thank a staff member by name.
- 3 reviews mention a free upgrade, a cake or a gift.
- 6 reviews say staff asked for a review.
- We looked at 85 photos: the first 40 of the hotel's own and the 45 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.