Hotel Café Royal
4-star hotel · Soho, London
Long Weekend score
Strong1 serious report in 241 reviews: someone fell ill
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 92% of London hotels
- 96% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 92% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 96% of guest comments are praise. 538 praise, 20 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $718 a nighttypical for two, before tax · from $691
- 2 min walkto Piccadilly Circus station
- 241 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distancePiccadilly Circus is 124 m away
- Staff185 praise · 8 complain
- Location120 praise · 0 complain
- Food49 praise · 1 complain
- Breakfast44 praise · 5 complain
Against
- On a main road: Regent Street32 m from the building
What guests reported
What guests say
241 reviews from the last 2 years. Most praised: staff (185 guests). Weakest: breakfast, where 5 of the 49 who mention it complain.
Location1200Strength
Facilities and location don’t get any better.
Google, December 2025, rated 5/5 by this guest
Such a beautiful hotel combining the best of historical features with modern amenities, and the location is fabulous!
Tripadvisor, October 2026, rated 5/5 by this guest
Room condition190Strength
The service is friendly and professional, and the rooms are also very nice and modern.
Tripadvisor, October 2025, rated 5/5 by this guest
160 year old building transformed into a modern hotel, yet keeping the charm and ambience of the past.
Tripadvisor, October 2025, rated 5/5 by this guest
Pool140Strength
Love the spa experience, got beautiful pool, suana, jacuzzi, hammam etc
Google, November 2025, rated 5/5 by this guest
Spa area is really good with a swimming pool big enough to swim
Google, June 2026, rated 5/5 by this guest
Food491Strength
In room dining such a micheline level , it's worth spending there moneys
Google, April 2026, rated 5/5 by this guest
We had a famous cheesecake which was amazing!
Google, September 2026, rated 5/5 by this guest
Cleanliness331Strength
It’s actual luxury, the service is great, and the rooms are clean.
Google, August 2026, rated 5/5 by this guest
The housekeeping and concierge teams provided excellent service and attention to detail, and the location couldn’t be better!
Booking network, October 2025, rated 10/10 by this guest
Staffcomplaints rising: 2.6 in 100 a year ago, 3.7 now1858Strength
It's a fantastic venue in a great location with superb staff.
Google, April 2026, rated 5/5 by this guest
Great location and phenomenal service.
Google, June 2026, rated 5/5 by this guest
Some staff members are not well-trained, which is why certain processes like check-in take a very long time.
Google, April 2026, rated 5/5 by this guest
Quiet at night241Strength
Great location, rooms so quiet, staff go out of their way to make you feel welcome and there’s an amazing spa.
Tripadvisor, February 2026, rated 5/5 by this guest
Wonderful stay, quiet room, excellent breakfast, modern standard, good location.
Google, September 2026, rated 5/5 by this guest
The soundproofing of the windows needs work(I can hear traffic and people shouting from outside)
Booking network, May 2025, rated 8/10 by this guest
Room size241Strength
The rooms are incredibly spacious, the service is fantastic, the food is impeccable and the spa was phenomenal.
Google, November 2025, rated 5/5 by this guest
The location is superb, and the rooms are spacious, comfortable, and beautiful.
Google, April 2026, rated 5/5 by this guest
Room size compared to the cost
Booking network, December 2025, rated 9/10 by this guest
Beds141Strength
A great Hotel, good mix of traditional and modern interior with spacious rooms, comfortable beds and all room amenities you can need.
Google, March 2026, rated 5/5 by this guest
The look on his face when he saw his very own comfortable (rollaway) bed, his very own kid-sized bathrobe and slippers, and a teepee to play inside of was a moment I'll never forget.
Google, April 2026, rated 5/5 by this guest
Breakfast445Strength
Great location, impeccable housekeeping, extremely friendly service, and the hotel breakfast is amazing!
Google, February 2026, rated 5/5 by this guest
Nice staff, amazing breakfast.
Google, June 2026, rated 5/5 by this guest
If I had one slightly negative thing to say, it would be that the savory breakfast dishes didn’t seem to live up to the hotel’s high standards.
Tripadvisor, January 2026, rated 5/5 by this guest
Views122Strength
The staff were all super helpful, the room impressive (with a view over Picadilly Circus, the likes of which I didn't realise was possible), and the food in the Grill delicious.
Google, April 2026, rated 5/5 by this guest
Hotel Café Royal in London is a stunning blend of historic charm and modern elegance, offering immaculate cleanliness, breathtaking views over Regent Street, and beautifully designed interiors that exude luxury.
Tripadvisor, December 2025, rated 5/5 by this guest
Not a great view from room window
Booking network, October 2025, rated 9/10 by this guest
Too few mentions to judge: value.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,195 Google ratings
Problems guests raised
Raised most: unexpected charges and refunds, in 5 of 241 reviews.
Unexpected charges and refunds5 of 2411 in 48 reviews
They sneak in a nightly "tips charge" in the checkout bill.
Google, December 2025, rated 2/5 by this guest
They the had the temerity to add 15% service AND leave the gratuity line on the bill open!
Tripadvisor, November 2025, rated 4/5 by this guest
Something broken in the room4 of 2411 in 60 reviews
We had a little hiccup when our TV cable connection prevented us from watching a Premier League match that we were looking forward to, but the hotel tried mightily to get it restored.
Tripadvisor, May 2026, rated 5/5 by this guest
Room ( delux?) is ordinary beside lighting is awful; insufficient in the bathroom and also with the automatic curtain system, it is not efficient to fix the comfortable atmosphere.
Booking network, June 2025, rated 8/10 by this guest
Problems in the bathroom3 of 2411 in 80 reviews
Unfortunately, the trend in bathrooms/toilets to stop using classic doors is unstoppable worldwide.
Tripadvisor, September 2025, rated 5/5 by this guest
A slow check-in3 of 2411 in 80 reviews
The room was ready at 5 pm, which is outrageous for a two-Michelin-starred establishment.
Google, April 2026, rated 4/5 by this guest
Not only was the room not ready at 2 pm, 3 different receptionists talked to us telling us the room was about ready within a span of 10 minutes.
Tripadvisor, September 2025, rated 4/5 by this guest
Serious reports
1 in 241 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill1 of 241 reviews
Worst fish I ever ate in my life I got a food bug and food poisoning
Google, May 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
Guests’ photos confirm: swimming pool (1), restaurant (7), bathtub (3), landmark view (1), event space (1).
Price, place and rooms
Price
$718 is a typical night, from 303 dates checked in the coming year.
Weekends cost the same as weekdays
A typical night, month by month
Cheapest month: Mar 2027, $696Dearest month: Dec 2026, $961
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$801
- Vio.com$841
- deals.dealbase.com$920
- travelmyth.co.uk$938
- Booking.com$939
- Agoda$939
- expedia.co.uk$939
- Hotels.com$939
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Piccadilly Circus station is 124 m away by road, about 2 minutes on foot. There are 22 bars or clubs within 200 metres.
- Nearest main road: Regent Street32 m
- Nearest shop: Whole Foods Market1 min walk66 m by road
- Nearest station: Piccadilly Circus2 min walk124 m by road
- The British Museum19 min walk1.4 km by road
- Buckingham Palace20 min walk1.5 km by road
- Big Ben22 min walk1.7 km by road
- Tower Bridge5.0 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
15 room types, from 32 to 166 m².
- Superior Double Room32 m²Sleeps 2
- Grand Superior35 m²Sleeps 21 super-king bed + 2 Twin bed
- Deluxe King Room38 m²Sleeps 2Bathtub
- Grand Deluxe King or Twin Room40 m²Sleeps 3Bathtub
- Junior Suite52 m²Sleeps 41 super-king bed + 1 Sofa bedBathtub
- Grand Junior Suite56 m²Sleeps 41 super-king bed + 1 Sofa bed
The other 9 room types
- Westminster Suite63 m²Sleeps 41 super-king bedBathtubLandmark view
- Deluxe Suite64 m²Sleeps 41 super-king bedBathtub
- The Loft Suite68 m²Sleeps 41 Queen bed + 1 Sofa bedBathtub
- Grand Regent Suite90 m²Sleeps 42 Sofa bed + 1 super-king bedBathtubBalcony in its photosLandmark view
- Regent Suite90 m²Sleeps 41 super-king bedBathtub
- Oscar Suite108 m²Sleeps 41 super-king bedBathtub
- Suite151 m²Sleeps 51 Sofa bed
- Suite166 m²Sleeps 73 super-king bed
- Suite166 m²Sleeps 7Not stated
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9.4 out of 10. 92% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
More hotels in London
The nearest first, with our score for each.
How we know
241 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 737 most recent reviews from Google, Tripadvisor and the Booking network. 241 of them describe a stay in the last 2 years and are the ones counted here; the rest were 90 older, 32 in other languages, 331 with a score but no words and 43 about the restaurant rather than a stay.
- The hotel replied to 194 of its 200 newest Google reviews.
- 21 in every 100 reviews thank a staff member by name.
- 53 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.