London Kensington Holland Park
4-star hotel · Kensington, London
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 21% of London hotels
- 67% of guest comments are praise
- 82% of guest photos show no damage
How this score is made
- Rated higher than 21% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 67% of guest comments are praise. 334 praise, 163 complain. Counts for 30% of the score.
- 82% of guest photos show no damage. 49 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- From $31 a nightdorm beds for two, before tax
- 12 min walkto Holland Park station
- 276 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- Location84 praise · 6 complain
Against
- Guest photos show wear and dirt11 of the 60 photos guests took, and 0 of the hotel's 40
- Cleanliness47 complain · 45 praise
- Insects or pests28 of 276 guests
- Complaints the hotel left unresolved27 of 276 guests
- Feeling unsafecomplaints rising: 6.5 in 100 a year ago, 9.0 now23 of 276 guests
What guests reported
What guests say
276 reviews from the last 2 years. Most praised: staff (115 guests). Weakest: cleanliness, where 47 of the 92 who mention it complain.
Location846Strength
Good staff and location, big shout out to Ricardo,Farhan,Atteneri and Veronica they are amazing.
Tripadvisor, December 2025, rated 5/5 by this guest
Ideal location, easy check in, stays open late
Tripadvisor, December 2025, rated 5/5 by this guest
Very long walk to reach the hotel.
Google, December 2025, rated 1/5 by this guest
Value348Mostly good
I think it is good value for money .
Google, December 2025, rated 4/5 by this guest
Had an amazing stay all the ammenities worked perfectly and was very affordable big shout out to Ricardo and Veronica who made the stay great
Tripadvisor, December 2025, rated 5/5 by this guest
I wouldn’t recommend this place, pay the extra money to go somewhere way nicer it is so disgusting and not worth it.
Google, May 2026, rated 1/5 by this guest
Staff11550Mostly good
Great location and warm hospitality
Tripadvisor, December 2025, rated 5/5 by this guest
Safestay is a great place to be with excellent customer relationship services from these guys uplisted.
Tripadvisor, December 2025, rated 5/5 by this guest
Very bad service the toilet is dirty and the card no working sometimes I couldn't open the room also is to hard to find it next time Im gonna sleep on the street outside better than pay here for nothing this place should close definitely
Tripadvisor, June 2026, rated 1/5 by this guest
Breakfast115Mostly good
No fuss check in & a simple but robust breakfast!
Google, March 2026, rated 5/5 by this guest
have a good breakfast that serves a wonderful pizza for a reasonable price, receptionists, super polite, cleaning staff very well trained, perfect bed linen, heating, hot showers, clean bathrooms, excellent place to stay in London.
Google, February 2026, rated 5/5 by this guest
They write about breakfast available until 10 am, but when we arrived at 9:00 there was almost no food, as well as dinner until 9 pm, when we asked about any food at 6 pm we were told that there was nothing left.
Google, February 2026, rated 2/5 by this guest
Beds75Split
The dorm mattress was flimsy and uncomfortable, and the lockers were very small, so they were not practical for larger luggage.
Tripadvisor, September 2026, rated 1/5 by this guest
Dishonest reception staff, poor mattresses, bed sheets new?
Tripadvisor, September 2025, rated 1/5 by this guest
The room was quite hot with no airflow or air conditioning, the bed was very uncomfortable, sheets were itchy, had a nice reading light with charging port/outlet on the bed and the ensuite bathroom/shower, where everything was always wet, was absolutely filthy and disgusting.
Tripadvisor, June 2025, rated 2/5 by this guest
Quiet at nightcomplaints falling: 13.0 in 100 a year ago, 6.5 now2623Split
Welcome to Zoo, if you are still in doubt just book it for tonight, loads of students knocking doors with their legs and running and absolute zero control over this zoo.
Google, June 2026, rated 1/5 by this guest
People were slamming doors, stomping, yelling, drinking, etc all night long.
Google, May 2026, rated 3/5 by this guest
Quiet hostel but moving around the rooms can be loud 😂.
Tripadvisor, December 2025, rated 4/5 by this guest
Cleanliness4547Split
The bathrooms are a bit dirty but the dorms and lockers were in good condition and comfortable.
Tripadvisor, December 2025, rated 4/5 by this guest
This hostel is not good because it is very dirty.
Google, June 2026, rated 1/5 by this guest
If you want to travel and spend little money, this is the place for you, but don't expect high quality and great cleanliness because you won't find it.
Google, October 2026, rated 3/5 by this guest
Room sizecomplaints rising: 1.3 in 100 a year ago, 5.0 now911Split
The room was a bit small and crowded, but it was a good value for the price.
Tripadvisor, February 2026, rated 4/5 by this guest
Fast check-in, friendly and knowledgeable staff, clean rooms (a bit crammed), but all together a good option for overnight or short stays.
Google, April 2026, rated 5/5 by this guest
Bad no space, old people coughing all over and they made me sick
Tripadvisor, May 2026, rated 1/5 by this guest
Room condition38Weak spot
The property is clearly so run down and management is not using the money they're making to do anything about it.
Google, June 2026, rated 1/5 by this guest
The conditions of hostel were shabby as wefe tbe imediate grounds.
Booking network, September 2025, rated 6/10 by this guest
Old property not fully maintained.
Booking network, July 2025, rated 6/10 by this guest
Too few mentions to judge: food and views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 2,393 Google ratings
Problems guests raised
Raised most: insects or pests, in 28 of 276 reviews.
Insects or pests28 of 2761 in 10 reviews
I booked it because it looked cute and near Hyde Park and I regretted it
Google, December 2025, rated 1/5 by this guest
There were bedbugs and the hostel doesn’t do anything about it
Google, July 2026, rated 1/5 by this guest
Complaints the hotel left unresolved27 of 2761 in 10 reviews
This hostel is one of the worst iv stayed in while being in London if you get put 115 don't stay in there the bathroom leaks into the dorm and staff don't do anything about it
Google, September 2026, rated 1/5 by this guest
We have asked to have no less than toilet paper all day and they act like we’re asking for the world.
Tripadvisor, June 2026, rated 1/5 by this guest
Feeling unsafecomplaints rising: 6.5 in 100 a year ago, 9.0 now23 of 2761 in 12 reviews
The locker isn't secure and you can't put a padlock on it.
Google, March 2026, rated 3/5 by this guest
in my room a guest had to be removed two night previous and was still allowed back in to stay in a shared room of 12.
Google, July 2026, rated 1/5 by this guest
Problems in the bathroomcomplaints rising: 5.2 in 100 a year ago, 9.0 now22 of 2761 in 13 reviews
This is the worst youth hotel I've seen in my whole life because it has bedbugs.
Tripadvisor, January 2026, rated 1/5 by this guest
Visible mold all over the bathrooms accompanied by a strong smell of ammonia.
Google, June 2026, rated 1/5 by this guest
Unexpected charges and refundscomplaints rising: 5.2 in 100 a year ago, 7.0 now18 of 2761 in 15 reviews
And when complaining they refused to help, kept my money and on the top of that they called the police on me!!!
Tripadvisor, March 2026, rated 1/5 by this guest
They wanted to charge us extra for another key.
Google, March 2026, rated 3/5 by this guest
Heating and air conditioningcomplaints rising: 3.9 in 100 a year ago, 6.0 now15 of 2761 in 18 reviews
I couldn't switch my radiator off so room quite hot; Negin was really helpful trying to turn it down.
Google, January 2026, rated 4/5 by this guest
can't open window so stuffy , too warm and body odours in room
Google, December 2025, rated 4/5 by this guest
Serious reports
29 in 276 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites22 of 276 reviews
I like that the place feels modern, but I don't understand how there's bedbugs popping out of the beds.
Google, February 2026, rated 2/5 by this guest
Terrible bedbug infestation, 10 bites on one arm alone
Google, September 2026, rated 1/5 by this guest
Someone fell ill4 of 276 reviews
I have got ill from the cold they made me suffer and had to
Google, May 2026, rated 3/5 by this guest
I later developed a severe allergic reaction to the bites, which required pharmacy medication.
Tripadvisor, June 2025, rated 1/5 by this guest
Something stolen3 of 276 reviews
During this 'process,' £500 WAS STOLEN from me.
Google, February 2026, rated 1/5 by this guest
And my final straw, I had personal belongings stollen, when I let reception know they told me that people had been reporting their laptops, phones and other personal belongings being stolen that week!
Google, June 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
11 of the 60 guest photos we checked show damage or dirt (18%).
Guest photos showing damage or dirt11 of 6018%
Of 60 guest photos, 11 show damage or dirt: dirty surfaces in 7, stains in 6, litter or dirty water in 3 and mould or damp in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
What it advertises, against the photos
Guests’ photos confirm: restaurant (1).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
Dorm beds for two start at $31 a night, from 272 dates checked in the coming year.
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Holland Park station is 916 m away by road, about 12 minutes on foot.
- Nearest main road: Kensington High Street439 m
- Nearest shop: Holland Green Express8 min walk576 m by road
- Nearest station: Holland Park12 min walk916 m by road
- Buckingham Palace4.8 km
- Big Ben5.9 km
- The British Museum6.3 km
- Tower Bridge9.9 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
39 room types, from 10 to 43 m².
- Twin Room Ensuite10 m²Sleeps 2
- Twin Room with Shared Bathroom10 m²Sleeps 2Bathtub
- Bed in 6-Bed Mixed Dorm Shared Bathroom10 m²Sleeps 1Bathtub
- Triple Room Shared Bathroom13 m²Sleeps 31 Double bed + 1 Bunk bedBathtub
- Bed in 4-Bed Mixed Dorm Shared Bathroom14 m²Sleeps 1Bathtub
- 4-Bed Family Room Shared Bathroom15 m²Sleeps 4Bathtub
The other 33 room types
- Triple Room Ensuite15 m²Sleeps 31 Double bed + 1 Bunk bed
- Quadruple Room Shared Bathroom15 m²Sleeps 44 Bunk bed + 1 Twin bedBathtub
- Bed in 18-Bed Mixed Dorm Shared Bathroom19 m²Sleeps 1Bathtub
- Bed in 12-Bed Mixed Dorm Ensuite26 m²Sleeps 1
- Bed in 12-Bed Mixed Dorm Shared Bathroom26 m²Sleeps 1Bathtub
- Bed in 9-Bed Female Dorm Ensuite30 m²Sleeps 1
- Bed in 13-Bed Mixed Dorm Ensuite30 m²Sleeps 1
- Bed in 9-Bed Mixed Dorm Ensuite30 m²Sleeps 1
- Bed in 15-Bed Mixed Dorm Shared Bathroom35 m²Sleeps 1Bathtub
- Bed in 15-Bed Mixed Dorm Ensuite35 m²Sleeps 1
- Bed in 10-Bed Mixed Dorm Shared Bathroom36 m²Sleeps 1Bathtub
- Bed in 21-Bed Mixed Dorm Shared Bathroom43 m²Sleeps 1Bathtub
- 15-Bed Private Room Shared BathroomNot statedSleeps 15Bathtub
- 4-Bed Family Room EnsuiteNot statedSleeps 4
- 6-Bed Private Room EnsuiteNot statedSleeps 6
- 12-Bed Private Room EnsuiteNot statedSleeps 12
- 9-Bed Private Room EnsuiteNot statedSleeps 9
- 15-Bed Private Room EnsuiteNot statedSleeps 15
- Bed in 13-Bed Female Dorm EnsuiteNot statedSleeps 1
- 10-Bed Private Room Shared BathroomNot statedSleeps 10Bathtub
- Bed in 2-Bed Female Dorm EnsuiteNot statedSleeps 1
- Bed in 3-Bed Female Dorm Shared BathroomNot statedSleeps 1Bathtub
- 18-Bed Private Room Shared BathroomNot statedSleeps 18Bathtub
- Double Room EnsuiteNot statedSleeps 2
- Bed in 4-Bed Female Dorm Shared BathroomNot statedSleeps 1Bathtub
- Bed in 12-Bed Male Dorm Shared BathroomNot statedSleeps 1Bathtub
- 6-Bed Private Room Shared BathroomNot statedSleeps 6Bathtub
- 12-Bed Private Room Shared BathroomNot statedSleeps 12Bathtub
- Bed in 3-Bed Female Dorm EnsuiteNot statedSleeps 1
- Bed in 2-Bed Female Dorm Shared BathroomNot statedSleeps 1Bathtub
- 13-Bed Private Room EnsuiteNot statedSleeps 13
- 21-Bed Private Room Shared BathroomNot statedSleeps 21Bathtub
- Bed in 6-Bed Female Dorm EnsuiteNot statedSleeps 1
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.4 out of 10. Only 21% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
19 Google reviewers ticked "Quiet", yet 23 guests complain about noise.
Tripadvisor rates it 80 out of 100 and Booking network rates it 74. Booking network only takes reviews from people who booked and stayed, while Tripadvisor takes them from anyone.
More hotels in London
The nearest first, with our score for each.
How we know
276 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 444 most recent reviews from Google, Tripadvisor and the Booking network. 276 of them describe a stay in the last 2 years and are the ones counted here; the rest were 86 older, 3 in other languages, 78 with a score but no words and 1 about the restaurant rather than a stay.
- The hotel replied to 168 of its 200 newest Google reviews.
- 19 in every 100 reviews thank a staff member by name.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.