London Marriott Hotel Kensington
4-star hotel · Earl's Court, London
Long Weekend score
Mixed1 serious report in 288 reviews: bed bugs or bites
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 46% of London hotels
- 75% of guest comments are praise
- 90% of guest photos show no damage
How this score is made
- Rated higher than 46% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 75% of guest comments are praise. 467 praise, 155 complain. Counts for 30% of the score.
- 90% of guest photos show no damage. 54 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $338 a nighttypical for two, before tax · from $194
- 5 min walkto the nearest station
- 288 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 395 m away
- Location122 praise · 7 complain
Against
- On a main road: Cromwell Road32 m from the building
- Room size23 complain · 13 praise
- Room condition20 complain · 8 praise
- Heating and air conditioning38 of 288 guests
- Value17 complain · 6 praise
What guests reported
What guests say
288 reviews from the last 2 years. Most praised: staff (162 guests). Weakest: room size, where 23 of the 36 who mention it complain.
Location1227Strength
Location is great for the Kensington part of London, Albert Hall, the Museums Natural History, science, Victoria and Albert.
Google, April 2026, rated 5/5 by this guest
Great hotel - Perfect location
Tripadvisor, December 2025, rated 5/5 by this guest
Not so great for pubs or tube stations or historic points of interest.
Google, September 2026, rated 4/5 by this guest
Staffcomplaints rising: 5.9 in 100 a year ago, 14.4 now16233Mostly good
The people at the front desk were very helpful and tried their best to find solutions
Booking network, August 2026, rated 1/10 by this guest
Staff were polite and helpful.
Google, July 2026, rated 5/5 by this guest
Useless front desk attendant, useless “technician”, horrible uncomfortable stay.
Google, July 2026, rated 1/5 by this guest
Cleanlinesscomplaints rising: 2.0 in 100 a year ago, 4.8 now5111Mostly good
This Marriott was clean, even the carpet!
Google, May 2026, rated 5/5 by this guest
But it's a solid offering which, although the public areas could do with an upgrade, is well maintained, spotlessly clean and well run.
Google, February 2026, rated 5/5 by this guest
I added aging of wc photo due lack of correct cleaness…
Google, May 2026, rated 1/5 by this guest
Breakfast5313Mostly good
Separately, I want to note an excellent breakfast.
Booking network, December 2025, rated 10/10 by this guest
Good location, helpful and kind staff, and good breakfast buffet.
Booking network, May 2026, rated 10/10 by this guest
Chaotic Omlette order station
Booking network, March 2026, rated 8/10 by this guest
Beds155Mostly good
Clean,nice modern room and a comfy bed.
Tripadvisor, March 2026, rated 5/5 by this guest
Breakfast was fine and checkout equally quite smooth
Booking network, May 2026, rated 6/10 by this guest
Coffee machine was not there in the room and the bed was not comfortable either.
Booking network, November 2025, rated 5/10 by this guest
Food1910Mostly good
Nice hotel with all the facilities needed for our course, food was very good and plentiful.
Booking network, June 2026, rated 8/10 by this guest
The breakfast was good and the one night we ate dinner there, the service and food were excellent.
Tripadvisor, November 2025, rated 5/5 by this guest
Unfortunately, the food and snacks we very limited, not always provided within the times given and in limited amounts.
Google, April 2026, rated 5/5 by this guest
Quiet at nightcomplaints rising: 3.0 in 100 a year ago, 7.0 now1816Split
However, it soon became clear that a rooftop generator runs continuously and produces significant noise.
Booking network, February 2026, rated 7/10 by this guest
Housekeeping kept opening and closing the pantry early in the morning, which was incredibly noisy and disruptive.
Google, August 2026, rated 1/5 by this guest
When the windows are open you hear the traffic and people outside.
Google, August 2026, rated 1/5 by this guest
Room size1323Weak spot
Rooms are small but clean, room service staff are great.
Google, May 2026, rated 3/5 by this guest
Rooms 3/5 - small rooms but the breakfast was decent
Google, October 2025, rated 3/5 by this guest
The rooms are very small.
Google, August 2026, rated 4/5 by this guest
Room condition820Weak spot
Rooms corridor is narrow and looks old
Google, January 2026, rated 4/5 by this guest
The overall experience was mediocre at best: outdated facilities and very average rooms for the price charged in London.
Google, May 2026, rated 1/5 by this guest
This Marriott location has seen some better days and definitely needs a refresh.
Google, June 2026, rated 4/5 by this guest
Value617Weak spot
Bad smell in the reception
Booking network, December 2025, rated 5/10 by this guest
The Hotel was not worth the cost to stay there.
Booking network, September 2025, rated 4/10 by this guest
Over £400 a night for room only, but you do get a stained carpet.
Booking network, July 2025, rated 6/10 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,503 Google ratings
Problems guests raised
Raised most: heating and air conditioning, in 38 of 288 reviews.
Heating and air conditioning38 of 2881 in 8 reviews
This hotel is no air conditioning, it is really too hot, like burning in rooms.
Google, July 2026, rated 1/5 by this guest
Arrived and then learned the hotel had no AC.
Google, August 2026, rated 1/5 by this guest
Complaints the hotel left unresolvedcomplaints rising: 5.9 in 100 a year ago, 8.6 now22 of 2881 in 13 reviews
Rooms are small, dated and AC didn't work despite asking for a repair.
Google, June 2026, rated 2/5 by this guest
the signal for the television failed giving an intermittent picture, we called for your engineer who could not repair it
Booking network, January 2026, rated 8/10 by this guest
Something broken in the roomcomplaints rising: 5.9 in 100 a year ago, 8.6 now22 of 2881 in 13 reviews
The refrigerators in the room no longer cool.
Google, June 2026, rated 1/5 by this guest
They failed to tell is about air conditioning not working until after checking in.
Google, August 2026, rated 2/5 by this guest
The lift15 of 2881 in 19 reviews
Only one elevator functioning our entire three day stay.
Booking network, January 2026, rated 6/10 by this guest
One of the two lifts was not operating properly for the duration of our stay (circa 1 week) which created an inconvenience getting to and from the room with a pram.
Google, June 2026, rated 2/5 by this guest
Unexpected charges and refunds9 of 2881 in 32 reviews
I requested a refund, but it was refused.
Google, August 2026, rated 1/5 by this guest
When I offered to simply take a taxi waiting by the front door, the desk attendant told me he would charge me for the car service whether I took it or not.
Google, December 2025, rated 2/5 by this guest
Problems in the bathroomcomplaints rising: 1.0 in 100 a year ago, 3.2 now7 of 2881 in 41 reviews
The shower wouldn’t get warm
Booking network, May 2026, rated 1/10 by this guest
Shower had no hot water which thankfully I coped with due to the extreme heat.
Booking network, August 2026, rated 2/10 by this guest
Serious reports
1 in 288 reviews, most common first. Shown beside the score, never averaged into it.
Bed bugs or bites1 of 288 reviews
I was bitten by bed bugs during my stay at this hotel.
Booking network, September 2025, rated 1/10 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
6 of the 60 guest photos we checked show damage or dirt (10%).
Guest photos showing damage or dirt6 of 6010%
Of 60 guest photos, 6 show damage or dirt: stains in 5 and pests in 1. Of the hotel's own 40, 0 do.
Guests’ photos confirm: restaurant (4), bar (2).
The hotel says it has no swimming pool, spa or hot tub.
Price, place and rooms
Price
$338 is a typical night, from 302 dates checked in the coming year.
Weekends cost 4% less than weekdays
A typical night, month by month
Cheapest month: Feb 2027, $202Dearest month: Jun 2027, $422
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- evendo.com$280
- catchit.com$310
- Agoda$311
- Booking.com$311
- expedia.co.uk$311
- Hotels.com$311
- kayak.co.uk$311
- Priceline$311
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 395 m away by road, about 5 minutes on foot.
- Nearest main road: Cromwell Road32 m
- Nearest station5 min walk395 m by road
- Nearest shop: Sainsbury's7 min walk531 m by road
- Buckingham Palace4.3 km
- Big Ben5.6 km
- The British Museum6.3 km
- Tower Bridge9.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
18 room types, from 22 to 48 m².
- Superior Deluxe Queen Guest Room, High Floor22 m²Sleeps 2
- Deluxe Queen Room22 m²Sleeps 2
- Executive Room, 1 King Bed24 m²Sleeps 2Bathtub
- Executive Room, 1 Queen Bed24 m²Sleeps 2
- Deluxe Room, 1 Queen Bed24 m²Sleeps 2Bathtub
- Superior Room, 1 Queen Bed24 m²Sleeps 2
The other 12 room types
- King Executive Room with Lounge Access24 m²Sleeps 2Bathtub in its photos
- Executive Queen Room with Executive Lounge Access24 m²Sleeps 2Bathtub
- Deluxe Room, 2 Queen Beds29 m²Sleeps 4
- Junior Suite, 1 Double Bed (Executive lounge access)30 m²Sleeps 3Bathtub
- Junior Suite with Executive Lounge Access30 m²Sleeps 31 super-king bedBathtub in its photos
- Deluxe Family Room, Guest room, 2 Double30 m²Sleeps 4Bathtub in its photos
- Kensington Suite with Executive Lounge Access30 m²Sleeps 51 Sofa bed + 2 Queen bedBathtub
- Superior Room, Multiple Beds32 m²Sleeps 4
- Superior Family Room with Two Double Beds and Sofa Bed42 m²Sleeps 4Bathtub
- Executive Suite, Multiple Beds48 m²Sleeps 5
- Executive Suite, 1 Double Bed48 m²Sleeps 5Bathtub
- Suite with Executive Lounge Access48 m²Sleeps 52 super-king bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.2 out of 10. 46% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
22 Google reviewers ticked "Quiet", yet 16 guests complain about noise, and Cromwell Road runs 32 m away.
The hotel says the rooms are spacious. 23 of 288 guests complain about it.
If value matters to you
Here, 17 of the 23 guests who mention value complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
288 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 850 most recent reviews from Google, Tripadvisor and the Booking network. 288 of them describe a stay in the last 2 years and are the ones counted here; the rest were 201 older, 17 in other languages, 333 with a score but no words and 11 about the restaurant rather than a stay.
- The hotel replied to 125 of its 200 newest Google reviews.
- 22 in every 100 reviews thank a staff member by name.
- 9 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.