Hotel Indigo London - Kensington by IHG
4-star hotel · Earl's Court, London
Long Weekend score
Strong1 serious report in 296 reviews: a physical hazard
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 78% of London hotels
- 80% of guest comments are praise
- 85% of guest photos show no damage
How this score is made
- Rated higher than 78% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 80% of guest comments are praise. 620 praise, 155 complain. Counts for 30% of the score.
- 85% of guest photos show no damage. 51 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $262 a nighttypical for two, before tax · from $134
- 6 min walkto the nearest station
- 296 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 485 m away
- Location174 praise · 0 complain
- Breakfast105 praise · 9 complain
Against
- On a main road: Earl's Court Road53 m from the building
- Guest photos show wear and dirt9 of the 60 photos guests took, and 0 of the hotel's 40
- Quiet at night24 complain · 24 praise
- Room condition17 complain · 13 praise
What guests reported
What guests say
296 reviews from the last 2 years. Most praised: staff (175 guests). Weakest: quiet at night, where 24 of the 48 who mention it complain.
Location1740Strength
This hotel was ideally located for our needs, very close to Earls Court Station amd just 1 stop away from West Kensington.
Tripadvisor, April 2026, rated 5/5 by this guest
The location was great, and the breakfast was excellent, especially the breakfast staff who were very friendly.
Google, February 2026, rated 4/5 by this guest
Breakfast1059Strength
I recommend Hotel Indigo for long or short stay but what more i strongly recommend it for great breakfast.
Google, August 2026, rated 5/5 by this guest
The breakfast was the highlight of the day and was amazing, Roger and Shanel were amazing and took good care of us!
Tripadvisor, July 2026, rated 5/5 by this guest
Breakfast was too crowded and very active staff but not enough staff to support rush hours
Booking network, May 2026, rated 7/10 by this guest
Staff17533Mostly good
Nice room, staff and hotel.
Tripadvisor, January 2026, rated 4/5 by this guest
Fab room decor, bed is heaven to sleep in, very friendly staff.
Google, December 2025, rated 5/5 by this guest
I was surprised at his lack of customer awareness and he didn’t even apologise
Booking network, July 2026, rated 8/10 by this guest
Cleanliness5916Mostly good
Clean environment, friendly and cordial staff.
Tripadvisor, July 2026, rated 5/5 by this guest
Very lovely rooms, very clean and comfortable.
Booking network, September 2026, rated 10/10 by this guest
There was a carpet beetle and a fly in my room, TV didn’t work, and no one came to clean my room for my entire stay.
Google, April 2026, rated 1/5 by this guest
Value157Mostly good
Excellent value for the money.
Tripadvisor, November 2025, rated 4/5 by this guest
Staff amazing, beds comfortable and good value for money
Booking network, December 2025, rated 8/10 by this guest
For around £200 a night without breakfast for a total of 5 nights stay, we expected far better from a four-star IHG hotel.
Google, August 2026, rated 1/5 by this guest
Beds2117Split
If we had to find anything that vould be inproved, the Bed and pillows was a bit hard.
Booking network, June 2026, rated 8/10 by this guest
The bed was too hard for both of us, and the bar closed by 11pm.
Booking network, December 2025, rated 6/10 by this guest
Cons: rooms are tight and beds were small and not comfy but hard to say if this was just the jet lag.
Google, April 2026, rated 4/5 by this guest
Room size3026Split
The room was a little small but the bathroom made up for it.
Google, January 2026, rated 4/5 by this guest
The room is a bit small, but I think it has everything you need and cleanliness is no problem.
Tripadvisor, July 2026, rated 4/5 by this guest
The room was very small, difficult to move around for two people
Booking network, May 2026, rated 9/10 by this guest
Quiet at night2424Split
One complaint about the room was that the bed was quite high and made a lot of noise every time you moved.
Google, April 2026, rated 4/5 by this guest
Awake most of the night because of noisy neighbours.
Booking network, December 2025, rated 5/10 by this guest
Everytime we moved it made such a loud noise it would wake us up....
Google, December 2025, rated 2/5 by this guest
Room condition1317Split
The buffet breakfast is decent, the room is spacious, has a charming, cozy vibe with thoughtful decor, though it’s a bit dated.
Tripadvisor, December 2025, rated 5/5 by this guest
The property is very charming and quaint; the rooms are a little older than the photos, but they are spacious and comfortable, and the bed is incredibly comfortable!
Google, November 2025, rated 5/5 by this guest
It's a shame that a building with such character in such a beautiful setting has wilted plants on terraces, scratched bed frames, dirty plant pots, poor food at breakfast, and so on.
Tripadvisor, July 2026, rated 3/5 by this guest
Views46Split
The room itself was fine, but there was no balcony, and the window was quite small, so there was almost no view.
Booking network, August 2026, rated 7/10 by this guest
Lovely view of communal garden.
Booking network, April 2026, rated 9/10 by this guest
Front facing room had a nice view over residents park area.
Google, January 2026, rated 3/5 by this guest
Too few mentions to judge: food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,282 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 18 of 296 reviews.
Complaints the hotel left unresolved18 of 2961 in 16 reviews
On asking I was told all beds are the same.
Tripadvisor, September 2026, rated 3/5 by this guest
I made staff aware of the problems and there seemed to be no remedy.
Tripadvisor, May 2026, rated 2/5 by this guest
Problems in the bathroom18 of 2961 in 16 reviews
The showerhead was also unpleasant to use, making showering difficult.
Google, January 2026, rated 2/5 by this guest
The bathroom smells a bit of mold because it’s of course a basement.
Tripadvisor, November 2025, rated 2/5 by this guest
Not as shown or booked16 of 2961 in 18 reviews
Describes as large double but in fact is non wider than a std double
Booking network, April 2026, rated 6/10 by this guest
I asked for no basement room after reading the reviews, and I recieved the basement room, it was ok.
Booking network, September 2026, rated 10/10 by this guest
Unexpected charges and refunds16 of 2961 in 18 reviews
They charged my credit card for the room when it was paid for in full prior to the visit, it took 4 days of phoning before I got a refund
Booking network, January 2026, rated 4/10 by this guest
They “accidentally” charged my card for
Booking network, September 2026, rated 8/10 by this guest
Something broken in the room15 of 2961 in 20 reviews
Also the fridge wasn't cold!
Booking network, August 2026, rated 7/10 by this guest
However, our kettle didn’t work, the safe didn’t work (despite following its instructions) and the fridge was barely cold.
Google, June 2026, rated 4/5 by this guest
Mould or damp14 of 2961 in 21 reviews
Bathroom fan didn't work, so the room felt damp.
Booking network, May 2026, rated 8/10 by this guest
The room had clear signs of mould on the walls, which is completely unacceptable and potentially dangerous to health.
Google, March 2026, rated 1/5 by this guest
Serious reports
1 in 296 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard1 of 296 reviews
• Toiletries positioned dangerously low on tiled walls, making it easy to bang your head
Tripadvisor, January 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
9 of the 60 guest photos we checked show damage or dirt (15%).
Guest photos showing damage or dirt9 of 6015%
Of 60 guest photos, 9 show damage or dirt: peeling paint or cracks in 5, stains in 3, litter or dirty water in 1 and pests in 1, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: restaurant (2), bar (1), bathtub (1).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$262 is a typical night, from 302 dates checked in the coming year.
Weekends cost 5% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $173Dearest month: Jun 2027, $348
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Vio.com$326
- deals.goseek.com$326
- deals.etrip.net$326
- IHG · the hotel itself$332
- clicktrip.com$340
- evendo.com$350
- Super.com$361
- businesshotels.com$361
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 485 m away by road, about 6 minutes on foot. There are 5 bars or clubs within 200 metres.
- Nearest main road: Earl's Court Road53 m
- Nearest station6 min walk485 m by road
- Nearest shop: M&S Simply Food20 min walk1.5 km by road
- Buckingham Palace4.3 km
- Big Ben5.5 km
- The British Museum6.2 km
- Tower Bridge9.5 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
12 room types, from 25 to 39 m².
- Standard Room25 m²Sleeps 21 Queen bedBathtub in its photos
- Standard Queen Room25 m²Sleeps 2
- Standard Queen Room25 m²Sleeps 2
- Premium Queen Room29 m²Sleeps 2
- Premium Room29 m²Sleeps 21 Queen bed
- Premium Queen Room with Extra Bed33 m²Sleeps 3
The other 6 room types
- Queen Suite34 m²Sleeps 2Bathtub in its photos
- Suite, 1 Queen Bed (Extra Bed)34 m²Sleeps 3
- Suite, 1 Queen Bed34 m²Sleeps 2
- Queen Suite with extra Bed39 m²Sleeps 3Bathtub in its photos
- Premium Queen Room with Two Queen Beds39 m²Sleeps 4
- Standard Room, 1 King BedNot statedSleeps 2
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 78% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
41 Google reviewers ticked "Quiet", yet 24 guests complain about noise, and Earl's Court Road runs 53 m away.
If views matters to you
Here, 6 of the 10 guests who mention views complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
296 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 800 most recent reviews from Google, Tripadvisor and the Booking network. 296 of them describe a stay in the last 2 years and are the ones counted here; the rest were 141 older, 128 in other languages, 233 with a score but no words and 2 about the restaurant rather than a stay.
- The hotel replied to 64 of its 200 newest Google reviews.
- 24 in every 100 reviews thank a staff member by name.
- 8 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.