Park Grand Hyde Park
4-star hotel · Paddington, London
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 21% of London hotels
- 60% of guest comments are praise
- 43% of guest photos show no damage
How this score is made
- Rated higher than 21% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 60% of guest comments are praise. 356 praise, 239 complain. Counts for 30% of the score.
- 43% of guest photos show no damage. 26 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $181 a nighttypical for two, before tax · from $102
- 4 min walkto the nearest station
- 228 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- A station within walking distanceA station is 284 m away
- Location97 praise · 1 complain
Against
- On a main road: Westbourne Terrace34 m from the building
- Guest photos show wear and dirt34 of the 60 photos guests took, and 0 of the hotel's 40
- Room sizecomplaints rising: 14.1 in 100 a year ago, 28.0 now53 complain · 7 praise
- Room conditioncomplaints rising: 12.8 in 100 a year ago, 21.3 now42 complain · 2 praise
- Quiet at night28 complain · 18 praise
What guests reported
What guests say
228 reviews from the last 2 years. Most praised: staff (111 guests). Weakest: room size, where 53 of the 60 who mention it complain.
Location971Strength
Location was ideal as well.
Tripadvisor, September 2026, rated 5/5 by this guest
The hotel was well located nearby to paddington station staff was very nice a friendly specially easterna and baker who keep our bags at the time of checkout really appreciate thanks gain and will be back
Tripadvisor, September 2026, rated 5/5 by this guest
Staffcomplaints rising: 9.0 in 100 a year ago, 18.7 now11135Mostly good
Attentive staff, efficient service.
Google, February 2026, rated 5/5 by this guest
I had a great experience with Park Grand Hyde Park hotel and special help from Bhavani getting checked in and securing my bags for the day.
Tripadvisor, September 2026, rated 5/5 by this guest
The staff were disinterested and unmotivated.
Google, April 2026, rated 2/5 by this guest
Cleanlinesscomplaints rising: 3.8 in 100 a year ago, 18.0 now5430Mostly good
The room was clean and comfortable, the staff were very friendly and helpful, and the location was excellent.
Tripadvisor, September 2026, rated 5/5 by this guest
The rooms are clean and comfortable; they have carpeting, but it's clean.
Google, August 2026, rated 4/5 by this guest
Dirty room in a basement.
Tripadvisor, September 2026, rated 1/5 by this guest
Breakfastcomplaints rising: 1.3 in 100 a year ago, 14.7 now4023Mostly good
Room was great and I was upgraded to duplex breakfast was good staff friendly especially easterna
Tripadvisor, September 2026, rated 5/5 by this guest
Breakfast was excellent and was good quality food.
Tripadvisor, December 2025, rated 5/5 by this guest
And the breakfast didnt have much options available and the food could be cold at times.
Google, May 2026, rated 3/5 by this guest
Bedscomplaints rising: 2.6 in 100 a year ago, 6.0 now1911Mostly good
Good clean linen, comfortable beds, breakfast was a bit let down due to a spread style, would prefer made to order.
Google, June 2026, rated 4/5 by this guest
We like this hotel , the bed is comfortable, the breakfast is amazing , reception Ms Bhavani is kind and friendly, everyone is helpful and nice .
Tripadvisor, September 2026, rated 5/5 by this guest
1 minor issue, mattress needs changing, I kept rolling into my husband 😆 🤣
Tripadvisor, September 2026, rated 5/5 by this guest
Quiet at night1828Weak spot
Could hear everything from corridor and adjacent room so take earplugs.
Tripadvisor, April 2026, rated 3/5 by this guest
Since the room was in the basement and the cleaning staff also has their storage rooms there, there was noise early on.
Tripadvisor, August 2026, rated 1/5 by this guest
Room is very small (typical London I would guess), and that is ok, but the mattress is old and bad, a lot of noise (no clue where it was coming from, conducts or heating that I didn't even use or whatever else), horrible sewage smell in tbe shower / toilet room.
Google, December 2025, rated 2/5 by this guest
Valuecomplaints rising: 3.8 in 100 a year ago, 8.7 now816Weak spot
The advantage is that it is very close to the Paddington Hotel, but the facilities are poor and I wouldn't really recommend it considering the price.
Google, September 2026, rated 3/5 by this guest
It's satisfactory at best, I would not recommend for the prices that I've seen online.
Google, September 2026, rated 2/5 by this guest
The price of £150 per night is overpriced.
Google, August 2025, rated 5/5 by this guest
Room sizecomplaints rising: 14.1 in 100 a year ago, 28.0 now753Weak spot
Bathrooms are also very small.
Google, September 2026, rated 5/5 by this guest
Small rooms, but clean and nice with air conditioning especially in the summertime.
Google, May 2026, rated 4/5 by this guest
The rooms are small for large suitcases and the windows can't be opened :(
Google, September 2026, rated 3/5 by this guest
Room conditioncomplaints rising: 12.8 in 100 a year ago, 21.3 now242Weak spot
The interior looks worn out, and the reception staff looked at us as if we didn't belong there.
Google, April 2026, rated 3/5 by this guest
Excellent location, the hotel is a little dated and needs renovations, despite this you will not have a bad experience, the breakfast could be improved, limited choice and small room.
Google, June 2026, rated 3/5 by this guest
Room was very small, outdated, no view of the outside, shower was ok but not the best
Google, October 2026, rated 3/5 by this guest
Too few mentions to judge: views and food.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,226 Google ratings
Problems guests raised
Raised most: complaints the hotel left unresolved, in 32 of 228 reviews.
Complaints the hotel left unresolved32 of 2281 in 7 reviews
The manager didn’t care so we had to move hotels!
Google, June 2026, rated 1/5 by this guest
Tried both reception and reservation options and got hung up immediately each time.
Google, June 2026, rated 1/5 by this guest
Something broken in the roomcomplaints rising: 3.8 in 100 a year ago, 18.0 now30 of 2281 in 8 reviews
There was damage to the walls and the lamp shade was broken.
Tripadvisor, January 2026, rated 1/5 by this guest
The shower had a constant drip so the neatly folded floor towel in the tray was soaking wet and unusable and he extractor didn't operate either.
Tripadvisor, March 2026, rated 4/5 by this guest
A booking not honouredcomplaints falling: 14.1 in 100 a year ago, 6.7 now21 of 2281 in 11 reviews
Had to change rooms twice.
Tripadvisor, November 2025, rated 1/5 by this guest
We booked a quadruple room, they gave us the wrong room.
Google, December 2025, rated 1/5 by this guest
Problems in the bathroomcomplaints rising: 5.1 in 100 a year ago, 11.3 now21 of 2281 in 11 reviews
This is not a 4 star hotel from the service we got and the state of rooms with broken toilet handle, curtains wiped allowing light through along the uncomfortable bed mattresses being to soft, geting very little sleep.
Google, May 2026, rated 1/5 by this guest
No hot water in sink taps.
Google, May 2026, rated 1/5 by this guest
Not as shown or bookedcomplaints rising: 1.3 in 100 a year ago, 10.7 now17 of 2281 in 13 reviews
There was no refrigerator, even though one was included in the offer.
Google, June 2026, rated 3/5 by this guest
The reality is the opposite.
Tripadvisor, April 2026, rated 1/5 by this guest
Heating and air conditioningcomplaints rising: 3.8 in 100 a year ago, 8.7 now16 of 2281 in 14 reviews
It was unheated...we had to adjust the heating ourselves, and the first night was cold.
Google, January 2026, rated 1/5 by this guest
The air conditioning had no power and did not work at all, despite the weather being extremely hot.
Google, July 2026, rated 1/5 by this guest
Serious reports
8 in 228 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard4 of 228 reviews
The hotel was fine with pleasant staff however my daughter received an electric shock from the plug socket as the whole socket was live, staff did come quickly but this should not happen and I've yet to receive an apology
Google, November 2025, rated 1/5 by this guest
Bed bugs or bites3 of 228 reviews
Result after one week: more than 250 bites of bedbugs on arms, legs and face.
Tripadvisor, June 2026, rated 1/5 by this guest
I found bed bugs in the room - on the bed, crawling over my clothes.
Tripadvisor, October 2026, rated 1/5 by this guest
Someone fell ill1 of 228 reviews
More seriously, the second room had a bed bug infestation that resulted in bites across my body and caused me to become ill.
Google, May 2026, rated 1/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
34 of the 60 guest photos we checked show damage or dirt (57%).
Guest photos showing damage or dirt34 of 6057%
Of 60 guest photos, 34 show damage or dirt: stains in 22, dirty surfaces in 10, mould or damp in 6 and peeling paint or cracks in 5, and some photos show more than one. Of the hotel's own 40, 0 do.
Guests’ photos confirm: bar (1).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$181 is a typical night, from 267 dates checked in the coming year.
Weekends cost 6417% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $104Dearest month: Apr 2027, $11,629
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Vio.com$153
- secure-hotel-tracker.com$208
- trivago.deals$251
- deals.dealbase.com$255
- billabook.com$256
- Trip.com$315
- tripening.com$315
- Priceline$318
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
The nearest station is 284 m away by road, about 4 minutes on foot. There are 2 bars or clubs within 200 metres.
- Nearest main road: Westbourne Terrace34 m
- Nearest shop: Chilworth Food Store3 min walk209 m by road
- Nearest station4 min walk284 m by road
- Buckingham Palace3.7 km
- The British Museum4.2 km
- Big Ben4.8 km
- Tower Bridge8.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
8 room types, all 14 m².
- Club Double Room14 m²Sleeps 2
- Deluxe Triple RoomNot statedSleeps 31 Queen Bed + 1 Twin bed
- Deluxe Double RoomNot statedSleeps 2
- Family Quadruple RoomNot statedSleeps 32 Double bed + 1 Sofa bed
- Deluxe Single Room, 1 Twin BedNot statedSleeps 1
- Deluxe Quadruple RoomNot statedSleeps 42 Queen Bed
The other 2 room types
- Deluxe Twin RoomNot statedSleeps 2
- Economy Double RoomNot statedSleeps 2
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 7.4 out of 10. Only 21% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
40 Google reviewers ticked "Quiet", yet 28 guests complain about noise, and Westbourne Terrace runs 34 m away.
Tripadvisor rates it 86 out of 100 and Booking network rates it 74. Booking network only takes reviews from people who booked and stayed, while Tripadvisor takes them from anyone.
If room condition matters to you
Here, 42 of the 44 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
228 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 399 most recent reviews from Google, Tripadvisor and the Booking network. 228 of them describe a stay in the last 2 years and are the ones counted here; the rest were 95 older, 2 in other languages and 74 with a score but no words.
- The hotel replied to 41 of its 200 newest Google reviews.
- 22 in every 100 reviews thank a staff member by name.
- 9 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.