Park Plaza London Westminster Bridge
4-star hotel · Waterloo, London
Long Weekend score
Good3 serious reports in 267 reviews: a physical hazard (3)
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 62% of London hotels
- 83% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 62% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 83% of guest comments are praise. 434 praise, 86 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $265 a nighttypical for two, before tax · from $161
- 7 min walkto Waterloo station
- 267 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 8 min walk to Big Ben625 m by road
- A station within walking distanceWaterloo is 552 m away
- Big Ben view22 guest photos show it
- Staff179 praise · 22 complain
- Location113 praise · 0 complain
Against
- On a main road: York Road39 m from the building
- Value11 complain · 1 praise
- Room condition8 complain · 5 praise
- A slow check-in16 of 267 guests
- Complaints the hotel left unresolved12 of 267 guests
What guests reported
What guests say
267 reviews from the last 2 years. Most praised: staff (179 guests). Weakest: value, where 11 of the 12 who mention it complain.
Location1130Strength
everything was good but choose type of rooms with view or natural lights, any rooms with internal view can be still ok if you got natural light , this time for 4 nights ..got a room with no natural light..that was so bad...hotel, location , staff ...10/10
Tripadvisor, September 2026, rated 5/5 by this guest
Great service and location.
Tripadvisor, September 2026, rated 5/5 by this guest
Food231Strength
I stay at this hotel often and always have a wonderful experience; a huge thank you this time goes to Tiffany for preparing a fantastic room and being so welcoming—and for the delicious cocktails.
Tripadvisor, September 2026, rated 5/5 by this guest
Enjoyed our cocktails in the Primo Bar.
Google, September 2026, rated 5/5 by this guest
Room size282Strength
The room Tiffany put us into was so spacious and comfy.
Tripadvisor, September 2026, rated 5/5 by this guest
Size of room was great and the hotel was right in the center of where we wanted to be with easy access to the train station and walking distance to all the attractions we wanted to see
Booking network, September 2026, rated 9/10 by this guest
The room could have felt much more spacious without this unnecessary area.
Tripadvisor, September 2026, rated 3/5 by this guest
Staff17922Strength
Everyone in Front Office were soo lovely, especially Samir who was an absolute life saver charging our phones for us.
Google, September 2026, rated 5/5 by this guest
Staff were friendly, approachable and easy to liaise with.
Booking network, September 2026, rated 10/10 by this guest
Long queues, dark dingy rooms, appalling staff.
Tripadvisor, September 2026, rated 1/5 by this guest
Views287Mostly good
The location is truly ideal, with an exceptional view of Big Ben and the London Eye.
Google, September 2026, rated 5/5 by this guest
The hotel's best feature is its view of Big Ben (this is essential when booking).
Google, October 2026, rated 5/5 by this guest
Room itself very nice .Only downside was theres no view unless to climb on the window ledge to get a glimpse expecially when youve upgraded aswell .
Booking network, September 2026, rated 9/10 by this guest
Beds103Mostly good
Beds were comfortable with great pillows.
Booking network, September 2026, rated 4/10 by this guest
The bed was comfortable, the bathroom was spacious, and having AC was a great bonus.
Tripadvisor, September 2026, rated 5/5 by this guest
I wouldn't recommend kids older than 10 sleeping on the sofa bed, it was quite uncomfortable but perfect for littler ones though.
Booking network, September 2026, rated 9/10 by this guest
Cleanliness2717Mostly good
Our hotel room was quite large, clean, and very nice.
Tripadvisor, September 2026, rated 5/5 by this guest
The hotel was comfortable, clean and well located.
Tripadvisor, September 2026, rated 5/5 by this guest
Room felt dirty, mold on bathroom ceiling, had to ask for room to be cleaned and made up, very busy.
Booking network, September 2026, rated 1/10 by this guest
Breakfast1611Split
Expensive but the location was good
Booking network, September 2026, rated 6/10 by this guest
Lokacija gera!Švaru ir tvarkinga.
Booking network, September 2026, rated 9/10 by this guest
We have to pay 7pounds extra for an omelet is a huge disappointment.
Google, September 2026, rated 3/5 by this guest
Quiet at night44Split
The cleaning staff were very loud, talking to ea h other constantly and waking many guests
Booking network, September 2026, rated 7/10 by this guest
Our room stayed super quiet despite being next to a very busy street.
Google, October 2026, rated 5/5 by this guest
The rooms are also well sound proofed which makes for a good night's sleep.
Tripadvisor, September 2026, rated 4/5 by this guest
Room condition58Weak spot
Rooms could use a little maintenance.
Booking network, September 2026, rated 10/10 by this guest
The room was dusty and felt dated and in cared for.
Google, September 2026, rated 3/5 by this guest
Rooms and halls are looking great and modern.
Google, September 2026, rated 5/5 by this guest
Value111Weak spot
Room was not handle in proper way for money which we paid.
Booking network, September 2026, rated 1/10 by this guest
I think it's a very cost-effective hotel.
Tripadvisor, September 2026, rated 5/5 by this guest
Too few mentions to judge: pool.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 14,482 Google ratings
Problems guests raised
Raised most: a slow check-in, in 16 of 267 reviews.
A slow check-in16 of 2671 in 17 reviews
Long wait in check in, busy hotel.
Booking network, September 2026, rated 9/10 by this guest
The worst check in ever, always have to stay in line for at least an hour
Google, September 2026, rated 3/5 by this guest
Complaints the hotel left unresolved12 of 2671 in 22 reviews
Furthermore, being vegan, I find it a bit strange that more options cannot be made available; I asked for a yogurt and was told it was not possible, so I bought it at the supermarket and brought it to breakfast...
Tripadvisor, September 2026, rated 3/5 by this guest
We reported the missing items the very same day, but despite repeated assurances from housekeeping that they were looking into it, our calls were never returned.
Tripadvisor, September 2026, rated 1/5 by this guest
Problems in the bathroom9 of 2671 in 30 reviews
No bedside lights, sink plug didn't work, no slip mat in shower, only one light switch by the door so had to get out of bed to switch lights off, only 2 tea bags provided, bathroom extractor broken, no sanitary bags, minimal wardrobe space,very disappointing stay for the price
Booking network, September 2026, rated 7/10 by this guest
the room is very very tired i had to fix the shower myself
Booking network, September 2026, rated 4/10 by this guest
Something broken in the room8 of 2671 in 33 reviews
the cards did not work, we had to go down and wait for them to be reissued.
Google, October 2026, rated 4/5 by this guest
Unexpected charges and refunds7 of 2671 in 38 reviews
You charged me twice for the hotel and haven't refunded my money in 10 days.
Tripadvisor, September 2026, rated 1/5 by this guest
Added an extra night which cost the same as 3 nights 🙈
Booking network, September 2026, rated 10/10 by this guest
Not as shown or booked4 of 2671 in 67 reviews
The pool had nothing to do with the image showed on the website, there was a development happening and they did not warned the public for the development.
Google, September 2026, rated 3/5 by this guest
Serious reports
3 in 267 reviews, most common first. Shown beside the score, never averaged into it.
A physical hazard3 of 267 reviews
The thermostat in shower was faulty and temperature changed out of the blue and my youngest boy suffered water burn.
Tripadvisor, September 2026, rated 2/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
Guests’ photos confirm: swimming pool (4), bar (2), bathtub (3), water view (5), landmark view (22).
The hotel says it has no hot tub.
Price, place and rooms
Price
$265 is a typical night, from 299 dates checked in the coming year.
Weekends cost 8% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $203Dearest month: Jul 2027, $348
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Super.com$283
- stayforlong.co.uk$311
- pilotplans.com$341
- catchit.com$396
- amimir.com$396
- Booking.com$397
- Agoda$397
- Trip.com$397
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Waterloo station is 552 m away by road, about 7 minutes on foot. There are 5 bars or clubs within 200 metres.
- Nearest main road: York Road39 m
- Nearest shop: AP Food Express2 min walk135 m by road
- Nearest station: Waterloo7 min walk552 m by road
- Big Ben8 min walk625 m by road
- Buckingham Palace25 min walk1.9 km by road
- The British Museum2.4 km
- Tower Bridge3.6 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
20 room types, from 25 to 95 m².
- Superior Twin Room with Internal View25 m²Sleeps 2BathtubA view, going by the room's name
- Superior Double Room25 m²Sleeps 2Bathtub
- Superior Double Room with Internal View27 m²Sleeps 2BathtubA view, going by the room's name
- Superior Double Room - Disability Access31 m²Sleeps 2
- Studio King (Family)34 m²Sleeps 4Bathtub
- Studio Twin34 m²Sleeps 4Bathtub
The other 14 room types
- Studio Triple34 m²Sleeps 32 Twin bed + 1 Sofa bedBathtub
- Studio Double Room with Big Ben View36 m²Sleeps 2BathtubLandmark view
- Studio Double Room with London Eye View36 m²Sleeps 2BathtubLandmark view
- One-Bedroom Family Suite with Big Ben View36 m²Sleeps 4Landmark view
- One-Bedroom Suite52 m²Sleeps 5
- One-Bedroom Family Suite52 m²Sleeps 4
- One-Bedroom Suite with Big Ben View55 m²Sleeps 5Landmark view
- Two-Bedroom Suite61 m²Sleeps 5
- Two-Bedroom Suite with Terrace (3 Adults)95 m²Sleeps 6Balcony
- Two-Bedroom Suite with Terrace95 m²Sleeps 6Balcony
- Superior Room, 1 King Bed (Atrium Facing)Not statedSleeps 2
- Superior Room, 1 King BedNot statedSleeps 2
- Studio, 1 King Bed (London Eye View)Not statedSleeps 2Landmark view
- Studio, 1 King Bed (Big Ben View)Not statedSleeps 2Landmark view
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.6 out of 10. 62% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
If value matters to you
Here, 11 of the 12 guests who mention value complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
267 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 866 most recent reviews from Google, Tripadvisor and the Booking network. 267 of them describe a stay in the last 2 years and are the ones counted here; the rest were 152 older, 107 in other languages, 310 with a score but no words and 30 about the restaurant rather than a stay.
- The hotel replied to 197 of its 200 newest Google reviews.
- 50 in every 100 reviews thank a staff member by name.
- 12 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.