Ruby Lucy Hotel London by IHG
4-star hotel · Waterloo, London
Long Weekend score
StrongNo serious reports. in 262 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 75% of London hotels
- 91% of guest comments are praise
- 100% of guest photos show no damage
How this score is made
- Rated higher than 75% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 91% of guest comments are praise. 531 praise, 51 complain. Counts for 30% of the score.
- 100% of guest photos show no damage. 60 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $234 a nighttypical for two, before tax · from $135
- 5 min walkto London Waterloo station
- 262 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 13 min walk to Big Ben988 m by road
- A station within walking distanceLondon Waterloo is 395 m away
- Staff200 praise · 5 complain
- Location136 praise · 0 complain
- Cleanliness55 praise · 2 complain
Against
- Problems in the bathroom13 of 262 guests
What guests reported
What guests say
262 reviews from the last 2 years. Most praised: staff (200 guests). Weakest: room size, where 13 of the 27 who mention it complain.
Location1360Strength
A really lovely hotel and a great location if coming in from Waterloo, the street outside has everything you need, restaurants, bars and convenience shop, 2nd stay for us will return, it's also so well priced for London.
Booking network, June 2026, rated 8/10 by this guest
The hotel was great, I liked the atmosphere and the location is amazing - soo close to Waterloo station.
Tripadvisor, September 2026, rated 5/5 by this guest
Staff2005Strength
Room was spotless & staff were really friendly.
Booking network, April 2026, rated 10/10 by this guest
Not for me personally but clean and staff were lovely
Booking network, June 2026, rated 7/10 by this guest
Staff not very accommodating with check in & out.
Booking network, June 2026, rated 7/10 by this guest
Cleanliness552Strength
Rooms are simple and no frills but clean.
Google, May 2026, rated 4/5 by this guest
Great experience staying here, clean and comfy, good facilities and I always feel welcomed,
Booking network, September 2026, rated 10/10 by this guest
Could have been a bit cleaner
Booking network, March 2026, rated 8/10 by this guest
Food232Strength
Service was amazing,since I walk in I was feeling at home already,nice atmosphere,decoration and nice area bar where u can enjoy drinks and some snacks.I ordered a nice drinks called spicy zoe and was superb served and taste.
Google, May 2026, rated 5/5 by this guest
We had an amazing London weekend with amazing service, drinks and food at this very cozy boutique hotel.
Google, March 2026, rated 5/5 by this guest
Beds293Strength
Really really comfortable bed, great shower and super accessible location.
Google, June 2026, rated 5/5 by this guest
Most comfortable bed ever
Booking network, June 2026, rated 9/10 by this guest
The bed was very comfortable, the pillows were disappointing both being lumpy foam.
Tripadvisor, March 2026, rated 5/5 by this guest
Room condition71Strength
This hotel us very cool, eclectic, and modern.
Google, June 2026, rated 5/5 by this guest
Very comfortable, modern room, with great in room facilities
Booking network, May 2026, rated 8/10 by this guest
Some considerable effort has gone into the hotel design but it is starting to feel a little tired.
Google, September 2026, rated 3/5 by this guest
Breakfast337Mostly good
Great breakfast and great service!
Tripadvisor, September 2026, rated 5/5 by this guest
The rooms were amazing and comfortable, the breakfast was just delicious and the staff, amazing!
Google, May 2026, rated 5/5 by this guest
The breakfast was very odd, the price is extremely high for what you got.
Booking network, March 2026, rated 10/10 by this guest
Quiet at night2310Mostly good
Nice, big (for central London) and quiet rooms.
Google, August 2026, rated 5/5 by this guest
A very well-located hotel in central London, with quiet rooms and phenomenal staff.
Google, October 2026, rated 5/5 by this guest
Was a little noisy in the morning, I think this is because our room was next to staff storage cupboards, possibly cleaning.
Booking network, April 2026, rated 8/10 by this guest
Value118Split
Price has increased and it’s now too expensive
Booking network, May 2026, rated 9/10 by this guest
Cons: The hotel charges luxury-level prices, but the rooms and amenities do not meet this standard.
Tripadvisor, July 2026, rated 4/5 by this guest
Rooms are of a good quality for the price.
Booking network, May 2026, rated 8/10 by this guest
Room size1413Split
The one downfall ate the super small rooms
Google, August 2026, rated 4/5 by this guest
The rooms are small, but comfy, clean and tidy.
Booking network, April 2026, rated 8/10 by this guest
However, the rooms had no water, no coffee, no mini bar or fridge, and teeny tiny.
Google, April 2026, rated 3/5 by this guest
Too few mentions to judge: views.
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 1,336 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 13 of 262 reviews.
Problems in the bathroom13 of 2621 in 20 reviews
Could be a better seal on bathroom door to give more privacy 💩😊
Booking network, March 2026, rated 10/10 by this guest
The bathrooms are located inside the rooms and are separated by glass and curtains, meaning your roommate can hear loud music.
Google, July 2026, rated 5/5 by this guest
Unexpected charges and refunds4 of 2621 in 66 reviews
I requested a refund, which was unfortunately rejected 😡.
Google, April 2026, rated 1/5 by this guest
Heating and air conditioning3 of 2621 in 87 reviews
There is no refrigerator, and the air conditioning was extremely weak and barely noticeable.
Google, September 2026, rated 2/5 by this guest
The room was hot every time I returned because the AC switches off when I remove the keycard.
Tripadvisor, July 2026, rated 4/5 by this guest
Something broken in the room3 of 2621 in 87 reviews
Could not get the Bluetooth to work on the speaker in the room, some instructions would have been good.
Booking network, March 2026, rated 10/10 by this guest
Serious reports
None found in 262 reviews.
Photos, checked
0 of the 60 guest photos we checked show damage or dirt (0%).
What it advertises, against the photos
Guests’ photos confirm: bar (11), private balcony (5).
The hotel says it has no swimming pool, spa, gym or hot tub.
Price, place and rooms
Price
$234 is a typical night, from 303 dates checked in the coming year.
Weekends cost 5% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $167Dearest month: Nov 2026, $298
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- Vio.com$308
- deals.goseek.com$308
- Super.com$326
- prestigia.com$362
- Booking.com$416
- expedia.co.uk$416
- Agoda$416
- Hotels.com$416
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
London Waterloo station is 395 m away by road, about 5 minutes on foot. There are 12 bars or clubs within 200 metres.
- Nearest shop: 4 Convenience1 min walk59 m by road
- Nearest main road: Baylis Road126 m
- Nearest station: London Waterloo5 min walk395 m by road
- Big Ben13 min walk988 m by road
- Buckingham Palace30 min walk2.3 km by road
- The British Museum2.6 km
- Tower Bridge3.0 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
14 room types, from 16 to 22 m².
- Cozy Room16 m²1 Queen bed
- Nest Room16 m²1 Queen bed
- Rubys Choice Room16 m²1 Queen bed
- Nest Room16 m²1 Queen bed
- Rubys Choice - Upgraded Room17 m²1 Queen bed
- Cosy Room17 m²1 Queen Bed
The other 8 room types
- Lovely Room17 m²1 Queen bed
- Cozy Room17 m²1 Queen bed
- Lovely Room18 m²1 Queen bed
- Wow Room19 m²1 Queen bed
- Wow Room with Balcony19 m²1 Queen bedBalcony
- Wow Room21 m²1 Double bed
- Loft Room21 m²1 Queen bedBalcony in its photos
- Wow Accessible Room22 m²1 Queen bed
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.9 out of 10. 75% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
If room size matters to you
Here, 13 of the 27 guests who mention room size complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
262 reviews counted · 100 photos checked · updated 12 October 2026
- We collected this hotel's 896 most recent reviews from Google, Tripadvisor and the Booking network. 262 of them describe a stay in the last 2 years and are the ones counted here; the rest were 217 older, 112 in other languages, 271 with a score but no words and 34 about the restaurant rather than a stay.
- The hotel replied to 189 of its 200 newest Google reviews.
- 48 in every 100 reviews thank a staff member by name.
- 3 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.