Park Plaza County Hall London
4-star hotel · Waterloo, London
Long Weekend score
StrongNo serious reports. in 295 reviews
Guests rate nearly every hotel highly: half the hotels in London are rated 8.2 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 78% of London hotels
- 81% of guest comments are praise
- 98% of guest photos show no damage
How this score is made
- Rated higher than 78% of London hotels. Compared with 5,640 hotels in London. Counts for 50% of the score.
- 81% of guest comments are praise. 568 praise, 135 complain. Counts for 30% of the score.
- 98% of guest photos show no damage. 59 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $281 a nighttypical for two, before tax · from $171
- 7 min walkto Waterloo station
- 295 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 9 min walk to Big Ben667 m by road
- A station within walking distanceWaterloo is 552 m away
- Location185 praise · 1 complain
- Views47 praise · 5 complain
- Room size41 praise · 4 complain
Against
- On a main road: York Road18 m from the building
- Room condition28 complain · 3 praise
- Quiet at night11 complain · 9 praise
- The lift15 of 295 guests
- Complaints the hotel left unresolved14 of 295 guests
What guests reported
What guests say
295 reviews from the last 2 years. Most praised: location (185 guests). Weakest: room condition, where 28 of the 31 who mention it complain.
Food140Strength
The in-house bar/restaurant is surprisingly good.
Booking network, September 2026, rated 8/10 by this guest
Food in the bar was fabulous and staff where very friendly.
Tripadvisor, August 2026, rated 5/5 by this guest
Location1851Strength
Location was PERFECT for all the sights and easy access tot he underground transportation.
Tripadvisor, July 2026, rated 5/5 by this guest
The location was perfect.
Booking network, August 2026, rated 9/10 by this guest
Room size414Strength
Fabulous…fantastic location, wonderful staff, spotlessly clean spacious rooms.
Booking network, September 2026, rated 10/10 by this guest
Staff are lovely, rooms were a great size and had all we needed for a 2 night stay.
Booking network, September 2026, rated 10/10 by this guest
Rooms were tiny and not very clean (hair in bathroom etc.)
Booking network, September 2026, rated 2/10 by this guest
Views475Strength
The penthouse was amazing with great views over London.
Booking network, September 2026, rated 9/10 by this guest
Wonderful view of the London Eye.
Booking network, August 2026, rated 10/10 by this guest
Looked onto breakfast area.
Booking network, August 2026, rated 3/10 by this guest
Staff12325Mostly good
Friendly and professional staff right across the board.
Booking network, August 2026, rated 10/10 by this guest
The cleanliness of the room, the staff, and the location were all great.
Booking network, September 2026, rated 10/10 by this guest
The staff was dismissive and had a major attitude problem.
Google, July 2026, rated 1/5 by this guest
Breakfast5214Mostly good
The location, staff and breakfast are fantastic.
Booking network, August 2026, rated 8/10 by this guest
Nice comfortable rooms, good breakfast, nice bar, efficient and pleasant staff.
Booking network, August 2026, rated 9/10 by this guest
Geringe Vielfalt beim Frühstück
Booking network, September 2026, rated 7/10 by this guest
Beds269Mostly good
Such good quality linen, beds and pillows.
Tripadvisor, August 2026, rated 4/5 by this guest
We had views of the London skyline, plenty of space, and comfortable beds.
Google, August 2026, rated 4/5 by this guest
The pillows were a little hard but didn't spoil our stay.
Booking network, September 2026, rated 10/10 by this guest
Value179Mostly good
Don’t doubt if it’s worth the price !
Tripadvisor, September 2026, rated 5/5 by this guest
Lovely rooms , fab staff, excellent location & really good value for money
Booking network, September 2026, rated 10/10 by this guest
⭐ Disappointing stay – cleanliness was not acceptable for the price
Booking network, September 2026, rated 3/10 by this guest
Cleanliness5129Mostly good
But beyond that, it was the absolute cleanest and quietest hotel I have ever stayed at.
Google, August 2026, rated 5/5 by this guest
Great location, friendly staff, and clean facilities!
Tripadvisor, August 2026, rated 5/5 by this guest
cleaning service so bad the beds has stains the bathroom has stains and the floors never vacuumed since we arrived.
Google, July 2026, rated 2/5 by this guest
Quiet at night911Split
The only criticism is that there was a bit of noise from water hammer so something for the maintenance team to look into.
Google, September 2026, rated 5/5 by this guest
The bathrooms were not clean, the room was on corridor that looks at the breakfast resturant and the it was laod and i woke me up sine 5:30 am!!
Booking network, September 2026, rated 5/10 by this guest
How is this Noise that comes from the left machine room is acceptable?
Booking network, August 2026, rated 1/10 by this guest
Room condition328Weak spot
Building looking very tired on outside, compared to sister hotel opposite!!
Booking network, September 2026, rated 10/10 by this guest
Hotel fixtures in rooms and corridors in need of renewal/upgrading.
Tripadvisor, August 2026, rated 2/5 by this guest
Needs a little attention to detail in the rooms
Booking network, August 2026, rated 8/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 3,559 Google ratings
Problems guests raised
Raised most: the lift, in 15 of 295 reviews.
The lift15 of 2951 in 20 reviews
Long wait times for the elevator, and our room (overlooking the patio) was a bit dark
Booking network, August 2026, rated 9/10 by this guest
There are four elevators, but you have to wait a long time to use them.
Google, August 2026, rated 4/5 by this guest
Complaints the hotel left unresolved14 of 2951 in 21 reviews
You didn't respond to my email- i hope you will experience the same !
Booking network, September 2026, rated 1/10 by this guest
This was raised with reception and still nothing.
Tripadvisor, September 2026, rated 2/5 by this guest
Something broken in the room12 of 2951 in 25 reviews
I had challenges using the tumble dryer as it keeps going off when in use.
Booking network, August 2026, rated 8/10 by this guest
Sinks were blocked ironing board would not come out of the cupboard.
Tripadvisor, October 2026, rated 1/5 by this guest
Problems in the bathroom8 of 2951 in 37 reviews
Bathroom door wouldn’t close due to water damage
Booking network, September 2026, rated 5/10 by this guest
The room really needed updating, when i walked in the floor was wet which at the time didn’t understand why but when i took a shower the next morning soon realised as the drain in the shower wasnt draining, i messaged before asking if the second bed could be made, on arrival it wasnt, called down…
Booking network, August 2026, rated 6/10 by this guest
A slow check-in8 of 2951 in 37 reviews
We asked reception for a porter to complete the checkout process, and the response was that he wasn't available at the moment and to wait half an hour.
Google, August 2026, rated 1/5 by this guest
Check in was slow and painful
Tripadvisor, September 2026, rated 1/5 by this guest
Expensive food and drinks7 of 2951 in 42 reviews
One bottle of average Merlot was £48!
Booking network, August 2026, rated 10/10 by this guest
The hotel is super central and clean, good breakfast (although expensive) I recommend buying breakfast at the front desk, you will save 5 pounds.
Tripadvisor, September 2026, rated 4/5 by this guest
Serious reports
None found in 295 reviews.
Photos, checked
1 of the 60 guest photos we checked show damage or dirt (2%).
What it advertises, against the photos
Guests’ photos confirm: restaurant (1), bar (2), bathtub (4), private balcony (4), landmark view (7).
The hotel says it has no swimming pool or hot tub.
Price, place and rooms
Price
$281 is a typical night, from 299 dates checked in the coming year.
Weekends cost 7% more than weekdays
A typical night, month by month
Cheapest month: Jan 2027, $213Dearest month: Jul 2027, $447
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- pilotplans.com$297
- travelportal.io$345
- kayak.co.uk$350
- catchit.com$350
- amimir.com$350
- hometogo.com$350
- hotelscombined.co.uk$350
- Booking.com$351
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Waterloo station is 552 m away by road, about 7 minutes on foot. There are 6 bars or clubs within 200 metres.
- Nearest main road: York Road18 m
- Nearest shop: AP Food Express2 min walk177 m by road
- Nearest station: Waterloo7 min walk552 m by road
- Big Ben9 min walk667 m by road
- Buckingham Palace26 min walk2.0 km by road
- The British Museum2.4 km
- Tower Bridge3.4 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
19 room types, from 20 to 36 m².
- Superior Double Room20 m²Sleeps 2
- Superior Double Room with London Eye View20 m²Sleeps 2Landmark view
- Superior Twin Room20 m²Sleeps 2
- Executive Studio - City View30 m²Sleeps 31 Double bed + 1 Sofa bedA view, going by the room's name
- Executive Family Studio with London Eye View30 m²Sleeps 41 Double bed + 1 Sofa bedLandmark view
- Studio Double (Family)30 m²Sleeps 4
The other 13 room types
- Executive Studio-City View (Family)30 m²Sleeps 41 Double bedA view, going by the room's name
- Studio Double Room30 m²Sleeps 3
- Executive Studio with London Eye View30 m²Sleeps 31 Double bed + 1 Sofa bedLandmark view
- Junior Suite (2 Adults)34 m²Sleeps 31 Double bedBathtub
- Junior Suite (3 Adults)36 m²Sleeps 31 Double bed + 1 Sofa bed
- Penthouse Suite36 m²Sleeps 41 Double bedBalcony
- Penthouse Suite (Family)36 m²Sleeps 41 Double bedBalcony
- Junior Suite, 1 Double Bed (London Eye View)Not statedSleeps 4Landmark view
- Junior Suite (1 Double)Not statedSleeps 4
- Executive Room, 1 Double Bed, City View (Studio)Not statedSleeps 4A view, going by the room's name
- Penthouse, 1 BedroomNot statedSleeps 4
- Superior Room, 1 Double Bed (London Eye View)Not statedSleeps 2Landmark view
- Superior Room, 1 Double BedNot statedSleeps 2
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 9 out of 10. 78% of the 5,640 hotels in London are rated lower, and a typical one is rated 8.2.
Every review site, out of 100
13 Google reviewers ticked "Quiet", yet 11 guests complain about noise, and York Road runs 18 m away.
If room condition matters to you
Here, 28 of the 31 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in London
The nearest first, with our score for each.
How we know
295 reviews counted · 100 photos checked · updated 10 October 2026
- We collected this hotel's 868 most recent reviews from Google, Tripadvisor and the Booking network. 295 of them describe a stay in the last 2 years and are the ones counted here; the rest were 101 older, 124 in other languages, 343 with a score but no words and 5 about the restaurant rather than a stay.
- The hotel replied to 170 of its 200 newest Google reviews.
- 3 in every 100 reviews thank a staff member by name.
- 34 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.