Hilton Garden Inn Bali Ngurah Rai Airport
4-star hotel · Kuta, Bali
Long Weekend score
Mixed1 serious report in 293 reviews: someone fell ill
Guests rate nearly every hotel highly: half the hotels in Bali are rated 8.8 out of 10 or more. So our score shows how a hotel compares with the rest, not how luxurious it is.
- Rated higher than 18% of Bali hotels
- 88% of guest comments are praise
- 95% of guest photos show no damage
How this score is made
- Rated higher than 18% of Bali hotels. Compared with 6,148 hotels in Bali. Counts for 50% of the score.
- 88% of guest comments are praise. 446 praise, 60 complain. Counts for 30% of the score.
- 95% of guest photos show no damage. 57 of 60 photos. Counts for 20% of the score.
- Serious reports are never counted in. They are flagged beside the score, because one matters even when everything else is good.
- $55 a nighttypical for two, before tax · from $46
- 6 min walkto Bali airport
- 293 guest reviewsfrom the last 2 years
- 60 guest photostheirs, not the hotel's
At a glance
For
- 6 min walk to Bali airport428 m by road
- Swimming pool12 guest photos show it
- Staff193 praise · 9 complain
- Location69 praise · 2 complain
- Pool41 praise · 3 complain
Against
- Room condition16 complain · 4 praise
What guests reported
What guests say
293 reviews from the last 2 years. Most praised: staff (193 guests). Weakest: room condition, where 16 of the 20 who mention it complain.
Beds120Strength
Great buffet breakfast but most importantly super comfortable bed and pillows.
Booking network, September 2026, rated 9/10 by this guest
However was pleasantly surprised by the comfort of bed and st
Booking network, September 2026, rated 8/10 by this guest
Location692Strength
Great place to stay close to the airport very convenient
Booking network, September 2026, rated 7/10 by this guest
Very good hotel near airport.
Google, August 2026, rated 5/5 by this guest
Little far to get takeaway
Booking network, August 2026, rated 8/10 by this guest
Staff1939Strength
The staff are also very friendly and helpful, especially a team member named Rama who helped us with early check in.
Google, September 2026, rated 5/5 by this guest
She provided fantastic and thoughtful service.
Google, August 2026, rated 5/5 by this guest
Spa and massage area - understaffed and left me unattended three times to attend to walk ins.
Booking network, September 2026, rated 7/10 by this guest
Pool413Strength
Nice pool, fantastic buffet breakfast.
Booking network, August 2026, rated 8/10 by this guest
Okay for an overnight stay - pool area is good
Booking network, September 2026, rated 8/10 by this guest
struttura unpo datata, piscina con pochi lettini disponibili.
Booking network, August 2026, rated 7/10 by this guest
Breakfast364Strength
Breakfast is very tasty and staff attentive and polite.
Google, September 2026, rated 5/5 by this guest
The facilities aren't bad, and the breakfast is delicious.
Google, August 2026, rated 5/5 by this guest
Good for after flight stays
Booking network, August 2026, rated 10/10 by this guest
Views91Strength
The pool was gorgeous and lit up beautifully at night time.
Booking network, September 2026, rated 10/10 by this guest
Close to airport, so fabulous location for our late night arrival.
Booking network, August 2026, rated 8/10 by this guest
Room size71Strength
The hotel is really nice with clean, spacious rooms.
Google, September 2026, rated 5/5 by this guest
Spacious, great facilities, good gym, delicious and plentiful breakfast …
Google, September 2026, rated 5/5 by this guest
Food204Mostly good
We were here for our 22 days trip nd we stayy att same hotell coz the staff , food , surroundings were overall soo good and staff was soo helpful and respectful …
Google, September 2026, rated 5/5 by this guest
Special mention to mas Jaya at the live egg station for the wonderful service and delicious eggs Benedict, sangat enak!
Google, September 2026, rated 5/5 by this guest
The restaurant food was below standard and v pricey
Booking network, August 2026, rated 8/10 by this guest
Cleanliness329Mostly good
✨ The room was clean and comfortable, the staff were friendly, the food really good and the location was super convenient especially if you have an early flight.
Google, August 2026, rated 5/5 by this guest
Clean and well supplied rooms and excellent staff - friendly and efficient .
Google, August 2026, rated 5/5 by this guest
Room only small and not spotless
Booking network, September 2026, rated 7/10 by this guest
Value146Mostly good
Excellent value for money and good quality amenities with very helpful and friendly staff.
Booking network, August 2026, rated 10/10 by this guest
Short stay, great value, suitable for those taking early morning or late-night flights.
Google, September 2026, rated 5/5 by this guest
very basic average quality rooms and facility for the price
Booking network, September 2026, rated 7/10 by this guest
Quiet at night95Mostly good
It's a great hotel - close enough to do the things you want and quiet form Bali busyness
Google, September 2026, rated 5/5 by this guest
the airport was perfect for our next day flight, they organised a car to drop us off after enjoying our yummy buffet breakfast , the pool was also great , the rooms were sound proof so you don’t hear any planes ✈️
Booking network, August 2026, rated 8/10 by this guest
However, through the night I could hear people talking loud in the hall way.
Booking network, September 2026, rated 8/10 by this guest
Room condition416Weak spot
A very tired, old hotel—it’s in desperate need of a major renovation!
Booking network, September 2026, rated 3/10 by this guest
The rooms were in need of refurbishment.
Booking network, September 2026, rated 7/10 by this guest
It’s a little tired but good
Booking network, September 2026, rated 7/10 by this guest
Who stays, and their score out of 10
From every review of the last two years that gives a score and says who travelled, including those with no words.
All 4,825 Google ratings
Problems guests raised
Raised most: problems in the bathroom, in 6 of 293 reviews.
Problems in the bathroom6 of 2931 in 49 reviews
Tap in the bathroom was extremely loose and we needed to ask for hand towels and tea coffee and creamers (there was one)!
Booking network, September 2026, rated 10/10 by this guest
The water pressure in the shower was terrible, only a dribble and luke warm.
Booking network, September 2026, rated 8/10 by this guest
Mould or damp5 of 2931 in 59 reviews
But the smell of dampness in the room, with no openable window, is foul!
Tripadvisor, September 2026, rated 1/5 by this guest
Our room smelled strongly of mildew and made it hard to sleep
Booking network, August 2026, rated 4/10 by this guest
Unexpected charges and refunds3 of 2931 in 98 reviews
They charge tripple the price of Grab.
Google, September 2026, rated 3/5 by this guest
Money exchange rates were disadvantageous compared to rates available locally
Booking network, August 2026, rated 7/10 by this guest
A booking not honoured3 of 2931 in 98 reviews
I booked a room for 3 adults and I got a room with 2 twin beds, which obviously was meant for only 2 persons.
Booking network, August 2026, rated 8/10 by this guest
Pity I ordered and paid for a Garden View, but got a wall view instead.
Booking network, August 2026, rated 8/10 by this guest
Serious reports
1 in 293 reviews, most common first. Shown beside the score, never averaged into it.
Someone fell ill1 of 293 reviews
2 days later I have a massive chest infection & pneumonia and I can’t help but think it was something to do with the stinky air conditioner…
Tripadvisor, September 2026, rated 3/5 by this guest
These are guests' own accounts from their reviews. We have not verified them, and the hotel may dispute them. A report is counted only when the guest says it happened at the hotel and holds the hotel responsible.
Photos, checked
3 of the 60 guest photos we checked show damage or dirt (5%).
What it advertises, against the photos
Guests’ photos confirm: swimming pool (12), spa (1), restaurant (3).
The hotel says it has no hot tub.
Price, place and rooms
Price
$55 is a typical night, from 301 dates checked in the coming year.
Weekends cost 5% more than weekdays
A typical night, month by month
Cheapest month: Nov 2026, $50Dearest month: Jul 2027, $72
Prices on booking sites, the day we checked
What each seller advertised on the one day we checked, so these sit outside the year-wide figures above and can fall below the typical price.
- pilotplans.com$55
- Agoda$55
- Trip.com$55
- Booking.com$55
- Traveloka$55
- qantas.com$55
- expedia.co.id$55
- Hotels.com$55
Lowest advertised nightly rate for two adults; taxes and local fees are not included. Shown in US dollars.
Nearby
Bali airport is 428 m away by road, about 6 minutes on foot.
- Nearest shop: Indomaret5 min walk345 m by road
- Bali airport6 min walk428 m by road
- Nearest beach: Jerman Beach24 min walk1.8 km by road
- Kuta Beach4.1 km
- Seminyak Beach8.9 km
- Uluwatu Temple13.5 km
- The Ubud Monkey Forest34.2 km
The lines are 5, 10 and 15 minutes on foot.
Distances follow the streets, not straight lines.
Rooms
12 room types, from 30 to 151 m².
- Premium Twin Room with Pool View30 m²Sleeps 3A view, going by the room's name
- King Guest Room30 m²Sleeps 2
- King Room with Pool View30 m²Sleeps 3A view, going by the room's name
- Room, 2 Twin Beds30 m²Sleeps 2
- Twin Room, 2 Twin Beds, Pool View30 m²Sleeps 3A view, going by the room's name
- Twin Room30 m²Sleeps 2
The other 6 room types
- One-Bedroom King Suite46 m²Sleeps 3
- Room, 1 King Bed, Accessible46 m²Sleeps 2
- Suite, 1 Bedroom46 m²Sleeps 3Bathtub
- Family Room48 m²Sleeps 41 Twin bed + 1 Queen bedBalcony in its photos
- Family Room, 1 King Bed48 m²Sleeps 4
- Presidential Suite, 1 King Bed151 m²Sleeps 3Bathtub
From the hotel's own room descriptions, checked against each room's photos.
How it compares
How it ranks
Guests who booked rate it 8.1 out of 10. Only 18% of the 6,148 hotels in Bali are rated lower, and a typical one is rated 8.8.
Every review site, out of 100
If room condition matters to you
Here, 16 of the 20 guests who mention room condition complain. These nearby hotels do better on it.
More hotels in Bali
The nearest first, with our score for each.
How we know
293 reviews counted · 100 photos checked · updated 11 October 2026
- We collected this hotel's 881 most recent reviews from Google, Tripadvisor and the Booking network. 293 of them describe a stay in the last 2 years and are the ones counted here; the rest were 165 older, 81 in other languages, 336 with a score but no words and 6 about the restaurant rather than a stay.
- The hotel replied to 195 of its 200 newest Google reviews.
- 35 in every 100 reviews thank a staff member by name.
- 7 reviews mention a free upgrade, a cake or a gift.
- We looked at 100 photos: the first 40 of the hotel's own and the 60 newest from guests.
- Every number on this page is counted, not estimated. Anything in quotation marks is a guest's own words.